Mandarin Oriental Hotel

, Singapore, Singapore
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Mandarin Oriental Hotel

, Singapore
5 star

Rooms: 527

5 Raffles Avenue - Singapore - 039797 - Singapore Hotel Website | | 6338 0066
1497 Traveller

Reviews - Mandarin Oriental Hotel

8/10
My Take on The Oriental Singapore (24-26 Dec 2005)
Submitted by: Edwin in 30/12/05
  • Age Group: 26 - 30
  • From: Singapore
  • Traveller type: Young Couple
Being a local, I tend to have higher expectation of Singapore hotels. Thus, I was very much pleased and happy with my stay at The Oriental.

1. Ambience -
The hotel has a very mordernistic and zen feel to itself. Being newly refurbished, the lobby feels roomy, neat and refreshing. A touch of warm lighting, infuses a very asia feel to the environment.

2. Hotel Staff -
One thing about the people working at The Oriental. They are polite and friendly. And most importantly, they are most willing to help and accomodate to your preference of rooms.

3. Room -
The room is very well kept with a shower as well as a bath tub. The is also a surround sound speaker system installed. Cool, and there is cable TV.

Guys, get the room with a harbour view. The scenery in the one that i was staying in was just excellent. You can see the Merlion and the Fullerton Hotel. And yes, i caught a wonderful sunset.

4. Try the melt cafe it's really good.

See yah

Historical Traveller Reviews of Mandarin Oriental Hotel

Great hotel

from A TripAdvisor Member
We stayed at the Oriental for 3 nights in July. Our Harbour View room was extremely luxurious, great hi-tech gadgets and a superb maid service. Champagne breakfast in the club lounge each morning was a real treat, as was the daily cocktail hour.

Reception staff were helpful and accommodating as were pool and bar staff too. In house restaurants were OK, Moretons was perhaps a little overpriced for not a very spectacular meal.

Overall, a very enjoyable stay in a lovely hotel.

t want to leave

from chalermchai
The Oriental Singapore has undergone major transformation and is now among the best appointed hotels in Asia. A local resident, I stayed one night over a long weekend and found the rooms so comfortable I didn't want to leave. Can't say the same for the F&B options there though. Some highlights and lowlights:

Highs:

1) Rooms - Fabulously redecorated with smart layout, open concept baths, a very top class entertainment and technology system. I particularly like the choice of colours and fittings and full length windows. Very clean and streamlined look with carefully selected artpieces and a stylish feature-wall headboard. The bed was really comfortable with duvet, plump down pillows and good quality linen. Nice armchair and footrest. A very spacious working desk with real office chair and proper desk lamp, lots of storage space and counter topis to just spread out all your work documents or personal belongings, bathroom with a full-length window facing the bedroom area and the exterior view. Strategically placed mirrors including one in the bath to reflect the exterior view. The remote control is one of the best I've seen, designed to integrate all entertainment functions including the DVD player, radio, auxiliary audio and video systems and a touchscreen that actually lists all the channels available (which is a really good international selection). There is also an in-house radio channel named 'relax' which presents a really interesting compilation of chillout/spa/orient-inspired tunes. Rooms have iPod plug and play systems connected to Bose satellite speakers. In fact, you can also plug in gadgets such as x-boxes, etc. There is also a sub-woofer system. All powerpoints and cablepoints are at desk height, all powerpoints are universal so there's never a need for adaptors, all necessary cables are provided in a smart leather box and clearly marked with easy-to-understand instructions. Fruit platter and flowers come as standard. There seems to be a mid-day maid service (to replenish towels and touch-up bed) plus an evening turndown. Nothing much to fault really.

2) Pool - Large area with secluded nooks and crannies and a nice view of the city skyline. Very attentive towel and drinks service. Poolside staff are very cheerful and enthusiastic.

3) Views - I was given room 1230, an ocean view deluxe facing pockets of greenery and the sea dotted with ships and smaller vessels. The night I stayed there was a fireworks presentation as part of Singapore's national day celebrations. Very spectacular. I'l post some photos shortly.

4) Front office - Very efficient and friendly. On check-in, the system was down but all paperwork was already printed out. The team handled guests to the best of their abilities. I requested for a late check-out with no problems. Check-out was just as quick and fuss-free.

Lows:

Only one significant low really:

1) Breakfast - Had breakfast at Melt, the recently opened buffet restaurant. The spread was very big with interesting sections including Indian and a dessert area. But the actions of two staff members really made this a bad start to the day. The lady taking care of the juice counter has a permanent angry and frustrated face. She didn't seem interested in her work at all. When I helped myself to some mango yoghurt drink and swirled the jug to ensure the drink was properly mixed, she shouted very rudely: "you don't need to shake that you know???" I corrected her by saying I was swirling and not shaking, and I didn't have to do it but wanted to do it. Her face exploded to an even ruder expression. I get even better service from the local hawker centres. Second staff was a male waiter who was trying very hard to explain to a Japanese couple the need to sign the breakfast bill even though breakfast is included in their room rate. He lost his temper and was really shouting at the couple: " just sign, it's only a statistic, the money will be deducted when you check out, CAN YOU JUST SIGN THIS BILL???" I really wonder, don't the restaurant staff undergo any form of training to deal with such simple situations? The same waiter, very shortly later, came to remove my plate while almost half of my toast was still on my hand and I was munching away. This is just not acceptable for a Mandarin Oriental property or any hospitality establishment for that matter.

Verdict: I highly recommend this hotel. Probably the best rooms in the city right now, perhaps until the St Regis opens. Even Ritz-Carlton's rooms pale in comparison. Lots need to be addressed at the restaurant 'software' front. I'd rather walk to Marina Square nearby which has lots of more friendly and much cheaper food and dining options. Remember... bring your iPod! The sound quality is amazing...

Perfect hotel!

from TomCologne
Located at the harbour next to Ritz Carlton. Recently renovated. We had a club-floor-room, facing the harbour (great views - not as spectacular as Ritz Carlton though). Rooms are average size and layout (typical hotel) but nicely decorated. Bathroom is very pretty.

The club lounge is really excellent, with great service and a nice selection of f&b. Staff is great at the hotel, although the have to deal with quite a mix of guests, not all of which are "5-star" (how can someone enter the lounge in a bathrobe? how can someone shout at their mobile for half an hour while other guests eat? Seems to happen everywhere now...).

You can tell the lobby was expensive - almost too "Oriental" - meaning "dark"; but this seems to be the Oriental style.

Service was spotless throughout. One of the best hotels in Singapore. Would always come back.

Recommend the renovated Oriental

from A TripAdvisor Member
I stayed at the Oriental for 3 days in June on a business trip. I was aware that renovations had been completed 6 months prior but had not stayed there before, hence my impressions were not influenced by previous experiences. I am a frequent global traveller, for both business and leisure, and was very impressed by the Oriental Singapore.

I stayed on the Club Level and would recommend this package to people who wish to enjoy the hotel's conveniences as opposed to just "a bed and breakfast". The breakfast and cocktail hour presentations were first rate and the late checkout is very convenient when one has a late night flight to wherever. The hotel is well located to the soon to be completed renovated Marina shopping centre and its views of the bay are as good as any. The service was faultless (and us weary travellers tend to be picky) and if anything was almost too attentive, especially on check-in.

I ate at three of the in-house restaurants and all were consistantly good, the Chinese restaurant in particular.

The rooms are spacious, they have done a great job with the technology options in the rooms, the beds are excellent and the bathrooms and amenities are what is to be expected from a 5 star hotel.

For value and location, I recommend the hotel to business travellers and given the number of contented families enjoying the hotel, I suspect it caters well for them too.

The Oriental Singapore, back at the top!

from mlb20
We stayed at the Oriental in a Harbour view room for 4 nights. The renovation of the hotel and rooms is excellent. Our room was quite contemporary with all the high tech bells and whistles such as a cd/dvd player, surround sound system, and full computer connectivity. The room also featured a beautiful marble bathroom with a large glass window separating the shower from the bedroom (you could close blinds on this window if you're shy). Of course the Oriental service from the staff was also top notch, just what you'd expect within the Mandarin Oriental organization. Finally, the view from our room was spectacular - the best from any of the Marina Bay Hotels.

Last year, we stayed at the Ritz Carlton Millenia and the newly renovated Oriental easily outshines the Ritz, both service-wise and room quality.

Best place to have a wedding

from A TripAdvisor Member
Since my wife was based in Singapore, we decided to have our wedding in The Oriental. It was a very wise choice. After the reception, we stayed for two days, one day at the bridal suite and the other day at the suite facing the marina. The view was fantastic with a fabulous view of the city. The rooms were just renovated and the design was pretty unique, since you can see a full view of the marina and the city from inside the bathroom.

The service was impeccable and everybody was so courteous. The in-house wedding planner was very attentive and was on top of every detail. The food was also very good and they really prepared a sumptuous banquet for our wedding.

The Oriental made our wedding extra-special and made our 2 night stay as comfortable and memorable as possible. Five stars and two thumbs up for their excellent service and attention to detail.

Pure indulgence

from Mooney
The Mandarin Oriental just re-opened in Dec 04 and we're just back from staying there in April 05. What can I say except fantastic. The staff were brilliant, we were travelling with our son just 1 and they could not do enough to help us. We had breakfast in the hotel, which was fantastic but even better was the Cantonese we had in the Cherry Tree Restaurant - I have never had Chinese like it unbelievable. Also the Moet champagne is cheaper than glasses of wine so what could be better. Went for a treatment in the Spa - out of this world. I cannot praise this hotel enough - we also got an upgrade to a suite which was perfect as this was the end of our holiday.

Wow, amazing, superb

from aliandmark
Stayed at the Oriental for 2 nights whilst on route back from Australia and like many other members I can't recommend this hotel highly enough. We arrived to find that we have been upgraded to a city suite and we also paid the extra so that we could use the Club Lounge on the famous 19th floor.

Spending the extra money to use the Club Lounge is a must (although from talking to a rather disgruntled couple in the foyer, it seemed not all guests were given the choice). Anyway, it allows you to enjoy a champagne breakfast, afternoon tea and complimentary bar including cocktails and canopes in the evening.

Talk about living like a Queen, the staff were fantastic and knew you by name. They remembered our breakfast and cocktail orders without even having to ask.

The city suite we had was truly amazing. I could not believe what we were given for the little price we paid (I even checked the exchange rate just to make sure). The rooms were confortable with views of the city skyline... seating area, guest cloakroom, bedroom, dressing area, bathroom with a bath big enough to swim in and a separate shower big enough for a party.

Will definitely visit the Oriental again.

A Class Act

from Bangkokexpat
The Oriental has everything one can reasonably expect from a 5-star hotel operated by a renowned luxury chain. I was there for three nights during April 2005. The rooms, which are large enough but not immense, are well-appointed and newly renovated, and the bathroom was modern and resplendent with new fittings. The staff is unfailingly friendly and attentive. The breakfast, while adequate, is nothing special and was below the high standards of the rest of the hotel; however, the charming room it was served in and the ever-present helpful staff, made up for the less than superior food. The Oriental’s Marina Bay location is super. I liked the fact that, via connecting passageways, overpasses, tunnels and walkways, I could walk directly to many shopping centers and The Esplanade, without accessing the street or traffic. This hotel is a class act. I wouldn’t hesitate to stay there again.

Very Comfortable

from A TripAdvisor Member
Stayed at the Oriental for three days at the beginning of April.

Overall a superb hotel with good facilities and extremely comfortable rooms.

Only slight complaints were there was no ATM in the hotel and the adjacent shopping centre is closed for renovation. To get cash involves a bit of a hike but this is hardly an ordeal.

The (very good) Mortons restaurant on site doesn't give you the option to charge meals to your room so remember to take cards or cash with you.

The hotel bar lounge has all the atmosphere of a doctor's waiting room without the reading materials. The Mortons bar, by contrast, is very good.

Top Local Tips for Singapore

Singlish It sounds really stupid to people whose first language is English that some Singaporeans, especially taxi drivers who MUST be Sinaporeans, cannot understand you when you speak 'proper' English. However, if you are having trouble being understood do NOT improve your English pronunciation by emphasisng 'T's and other dropped letters. For example " What do you want?" spoken slowly with the t's and d's clearly pronounced is somewhat different to the more easily understood "Wah you wan?". It feels rude, sarcastic and somewhat wrong at first but the difference in intelligibility is amazing - just don't do it outside of Singapore.

Lively night on Clarke quay Went for drinks and a meal on Clarke quay , we found a great seafood restaurant called Quayside seafood grill (on the far end of the river front at one of the quieter spots). Food amazing!!! We had Plates and plates full of food, we order way to much and the total bill inculding a jug of beer was only £35(approx). We had a great night , Must try !

St Julien Although the Fullerton Hotel is overrun with bright young things, the associated but in a separate building restaurant, St. Julien is wonderful. Excellent service with great attention to detail but it is the imaginatively and beautifully prepared food that shines. Not inexpensive but worth every penny. The restaurant is walkable from a number of hotels near the marina including the Oriental just stroll across the bridge.

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Other names for Mandarin Oriental Hotel

  • singapore mandarin oriental
  • singapore mandarin
  • oriental singapore
  • oriental hotel singapore
  • mandarin singapore
  • mandarin oriental singapore
  • Address: 5 Raffles Avenue - Singapore - 039797 - Singapore
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