Grand Hyatt Singapore Hotel

, Singapore, Singapore
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Grand Hyatt Singapore Hotel

5 star

Rooms: 693

10 Scotts Rd - Singapore - 228211 - Singapore Hotel Website | | 6738 1234
514 Traveller

Reviews - Grand Hyatt Singapore Hotel

Historical Traveller Reviews of Grand Hyatt Singapore Hotel

Very nice hotel

from rindradjaja
We have stayed at this hotel twice, once for our honeymoon in 2002, and the second time was in 2005.

We stayed in the garden wing of the hotel, and the room was large. The bathroom was nice and large too.

The buffet breakfast in the Straits Kitchen was exceptionally nice. The food selection was very good, they have almost anything that you possibly want for breakfast, whether it's an omelette, indian food, chinese fried kwayteow, fruit juices, etc.

And finally, the location is superb, just few minutes away (well within walking distance) from the famous Orchard Road.

Stayed here the third time, excellent service n location

from shinypearl
This is the third time I stay in Hyatt. Found it very very satisfying. At the front desk: the lady was very nice. Since I was with my kids only. I was asked if I need extra key. I said I need only one key, but still the lady smiled and gave me 2 keys. The concierge was also very helpful when I needed tools to pack my things

The room was amazingly clean ALL the time, House keeping is very toughtful to even fold our clothes and several times clean my room which was very messy, because of the kids.

There are two types of shower in your shower box. I like showering with the shower handle. While the kids like the shower rain. Everyday they played rain when they took a bath. And bathroom was very very messy with water all over the floor. So everyday I leave the room in condition like that. BUT!! Everytime I go back to the room (The room was already tidied up once earlier that day and I didn't put on the 'make up room' sign); it always become very very clean and tidy with extra amenities added. WOW!!!

The amenities was greatly complete, from ironing board to shoe spoon and even weighing scale is in your room. A newspaper is prepared for you every morning and in the afternoon fruits will be delivered.

The breakfast which included in my rate was terrific as usual. Many choices.

I have been to Singapore for many times. Spending times with many hotels. Bravo to Hyatt!!! It's really worth the money. Definitely would stay here, never will think of another place.

Just ok.....

from Harvsman
I stayed here for 8 nights from 15th March to 23rd March 2006. I don't usually stay at 5 star hotels but decided to treat myself and booked a Deluxe Room through Qantas Holidays. When i arrived i was checked in pretty quickly and proceeded to my room. it was really nice and on the 14th floor in the back tower.

I will say i was a little dissapointed in the pool, it was not very deep (Came up to my shoulders in the deep part and i'm only 5"11) and some of the other facilities (E.G. Badminton courts etc) you had to pay for. Not what i'd expect of a 5 star resort (Maybe i'm wrong in thinking it should all be included)

Room service charge $8 Singaporean for a glass of Coca Cola which seemed a little steep!.

Apart from that most staff were friendly enough and the actual location is 5 minutes walk from Orchard MRT and Orchard Road.

I don't think if i'm ever back in Singapore i'd stay there again.

d listened

from two trees
On 22 September 2005, I reserved a Club Junior Suite for 3 nights from 13th January 2006. On 10th January 2006 I confirmed our arrival time and asked for a hotel car to meet us at the airport. This was all confirmed by Hyatt reservations.

We arrived at Changi Airport Singapore direct from London and were met as requested and whisked by chauffeur-driven Mercedes to the Grand Hyatt...Fine so far....until we tried to check in at the Club desk.We were told that our room had been prepared and was just being "inspected". The clerk invited us to wait for 10 minutes in the Club Lounge and have a drink. This was 7.15 pm. They stopped serving drinks in the Club Lounge at 8 pm, so having consumed a Diet Coke each, my wife and I returned to the Club desk in search of some information, or better still, a room. It was only after pleading tiredness, exhaustion and Hyatt Gold Passport membership that we were eventually allocated a room at 8.15 pm.

After that things improved slightly. The room was OK but somewhat minimalist, the Club lounge was rather reminiscent of an up-market cafeteria, but the continental breakfast served there was fine. Mezza9 restaurant served good but overpriced food.

When we came to check out I queried the fact that they had not charged me for the hotel limousine which was about to take us to the airport. This caused some consternation because the clerk at the Club desk with whom I had placed the order the previous day had apparently not actioned it and, it now being Monday morning, there were no cars available at short notice.

Fortunately one was found and we we eventually taken to Changi.
This was not a last-minute or cheap rate reservation. I had booked it months in advance. There was no excuse whatsoever for not havong a room ready for us at 7.15 pm. (and not even a word of apology)
The general problem at the Grand Hyatt seems to be one of attitude, with untrained and uncaring staff left to their own devices to deal with the punters.

It is not acceptable to be treated in a generally off hand manner, especially when there are so many other excellent hotels available, one of which I shall be staying at next time I visit Singapore.
I wish I'd paid more attention to the earlier comments of some of the other Tripadvisor members!!

Attitude Problems

from Philipat
My wife and I have stayed in this hotel many times over the last 10 years, partly because I have a Hyatt Diamond Passport which is supposed to entitle me to some special priviledges. However, each time we stay at this property, we have the same negative experiences upon check-in and have to fight for what should be automatic room upgrades. The staff seem to have a real attitude problem and are most unpleasant and snooty.
There are only 2 Grand Hyatts in the world that we positively dislike staying in for similar reasons, these being Singapore and New York.
After this last stay, we decided that enough was enough and that we would never stay here again. There are many very good hotels in Singapore and we stay also in Raffles, Fullerton, Four Seasons etc.
However, when we visit Singapore from Bali for just a few days without any business component, we do really like the location at the junction of Scotts and Orchard. So when we returned to Singapore just last week, we decided to try the Royal Plaza Hotel, just opposite the Hyatt and were very impressed. It's not 5-star but the location is just the same as Hyatt, the rooms are perfectly adequate, the soft drinks and beer in the mini-bar are free (That's very creative and unusual?) and the room rate was about HALF of the "Special" Diamond Passport rate at Hyatt.
I would particularly commend Ibrahim, the Head Concierge at the Royal Plaza. He is superb and one of the best I have come across in any hotel anywhere in the world. Nothing was too much trouble.
What is interesting is that both hotels, it seems, have a common owner, the Sultan of Brunei.
So we really do not understand why there are such differences in the attitude and service orientation of the staff in these 2 properties? The Hyatt staff seem to believe that they are superior beings with the right to treat customers accordingly. Frankly, even after all the improvements made over the last several years, this property is still fairly ordinary and poor value for money by world standard and also in terms of the market in Singapore. SO we just do not understand why the attitude problem which we have found consistently over many years at this property.
We will NEVER be back but will most definitely re-visit the Royal Plaza on similar short shopping trips to Singapore

Really unhappy with Hyatt

from coolcamden
I've just done a business trip to Asia 11/29- 12/7, with first 3 days in Hyatt Singapore, next 3 days in Hyatt Regency HKG. Unfortunately I had very bad experiences that left a total bad taste in my mouth.

I checked into the Sing Hyatt after an exhausting flight SFO-SIN, arriving at the hotel at 2AM, only to be told that my room was not ready. Not only that, the junior suite I had reserved was "not available" and I was down graded without any comp. (the rate was adjusted). I talked to the "hotel manager" and he said- paraphrasing "we're totally booked, what you want me to do?" Adding insults to injury, I had to wait over an hour before my "room" became ready.

Then in HKG, I was in the gold passport line, my traveling companions were in the regular line. They were done WAY before I moved a step. I moved over to the regular line, only to learn that my room was not available. Here comes another REALLY bad part - One of my travel companions said tp the check-in agent: "I've just given up my non-smoking room for a smoking one, shouldn't mine be showing up as available for him?" The lady acted dumb and made me wait 10 minutes before I got my room.

Fantastic Location

from Ekel
We stayed for 2 nights at this Hotel in November 2005, we had a deluxe Club Room which entitled us to access the Club Lounge which was fantastic, we loved the continental breakfast which had lovely breads/meats and fruits. From about 5.45pm we had access to wine/spirits and some fantastic savouries, the atmosphere is nice with comfortable chairs or alternatively you could sit at a table.

We found the Hotel very business orientated, very modern rooms with minimal furniture and a very business like reception. Staff were friendly and helpful.

We loved the location for shopping in Orchard Road, well worth seeing all those fantastic Christmas lights.

Good, but could be better

from A TripAdvisor Member
We recently spent 5 nights here in a Grand Suite, which gave us access to the Grand Club. The suite was excellent. Much larger than I had anticipated, with all the amenities you need. It had a safe with power, inbuilt into the desk - perfect for recharging and safekeeping your laptop. B&O TV's were a treat, except that the one remote triggered both TV's. Not good when your partner wants to sleep! Vases of orchids, and a bowl of fruit were nice living touches to the suite. However, a few disapointments. The dressing room contained an iron and ironing board - but no powerpoint to plug it in! The bathroom had a tantalising 'volume' control which I think was meant to control the volume of the non-existent TV, although there was a power outlet and aerial plug in perfect position for viewing in the bath. The bath itself had a headrest - but no downlight above it - so I was unable to indulge myself in reading while enjoying a bath.

The Grand Club was beautifully furnished, but why oh why do you have a cappucino machine instead of real people to serve coffee. It's just not consistent with 5 star quality in my book. The club arrangement were badly organised, constantly running out of basics like plates, glassware, and cuttlery.

The Straights Kitchen is a triumph of upmarket hawker food, and we very much enjoyed our dinner there. On room service - not so impressive. With a proper dining table in our room, the room service staff just plonked a tray on the table. At a previous stay at the 4 Seasons, our room service included setting the table with placemats and serviettes.

The Grand Hyatt is worth staying in, but if you want real service, and a real five star experience - go up the road to the Four Seasons.

Not awful but better places available

from A TripAdvisor Member
Spent a weekend in mid August 2005 at this hotel. I have stayed at the Ritz-Carlton, Raffles the Plaza, M, and 4 Seasons and had planned to stay at 4 Seasons, but based on a friend's recommendation booked at the Hyatt. Next time and forever will be the 4 Seasons! The Suite at the Hyatt was minimalist - to be polite. In truth it had a padded bench with no back that passed as a couch/sofa. Bed was comfy and bath was OK. This was after being shown a room with NO view ( well if a view is more than the adjacent shopping building), being told we would be given another one and then after returning from going out to find that we had been given another room with NO view. We talked about changing rooms again, but the front desk staff did not follow up on that so we just stayed the other night and pulled the curtains. But a luxurious suite? No way.

Also lobby seemed more like an upscale bus station than a "5" star hotel.

Do yourself a favor, if you want Orchard Road stay at the 4 Seasons, can't be beat, and has nice views, staff who are superb and service that is second to none. For the harbor view do the M if you really want that view and a nice big well lit room with good view at very good price and you have business around there at Temasek etc .Ritz has great views and somewhat inconvenient location

Naaah, stay at 4 Seasons!

Best Hotel in Singapore if you choose Grand Club Rooms ! ! !

from A TripAdvisor Member
Grand Hyatt Singapore was about my 40st Hyatt Hotel I stayed in since 2002. The Grand Club room for SGD 312.-- (hyatt----rate) per night was just great and the Club-Lounge perfect. Sure in Top-Five Breakfasts we had in Hyatt's all over the world. Very nice and helpful staff for Grand Club-Guests.

The Hotel is in best location of the city. Just on the corner Orchard Rd. and about 2 min. walking distance to the singapore MRT where you can get everywhere. We came by MRT from the airport which is very, very cheap (SGD 1.70 per Person) but had to change the MRT twice (first at Tanah Merah and than in "City Hall" / The trip takes you about 45min.).

If you want to buy cheap things just go to Little India (about 5-10 mins. by MRT).

I didn't take any picture of the room, but it looked the same as the reviewer of Aug. 26, 2005 posted.

Top Local Tips for Singapore

Soccer watching If you want a bar to see Soccer - Lock Stock Bar on Seoh Street.

Little India in Singapore If you like flea markets or shopping in the streets in Mexico, take this and downgrade it some and you get Little India. It is truley authentic. There are multiple street restaurants with no AC. Lots of incense burning, which may give you a headache after a while. There is a "Store" called Mustapha Plaza that is open 24 hours. It is like Tuesdy Morning in the states but much larger and little more organized. You may pick up some T-Shirts, cheap gifts, and some toiletries. I liken it to Traders Village in Houston. The shopping in Playa Del Carmen did not tun me off, but little India did in Singapore.

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Other names for Grand Hyatt Singapore Hotel

  • singapore hyatt
  • singapore grand hyatt
  • hyatt singapore
  • hyatt regency singapore
  • grand hyatt singapore
  • Address: 10 Scotts Rd - Singapore - 228211 - Singapore
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