Fairmont Singapore Hotel

, Singapore, Singapore
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Fairmont Singapore Hotel

5 star

Rooms: 769

2 Stamford Road - Singapore - 178882 - Singapore Hotel Website | | 6339 7777
937 Traveller

Reviews - Fairmont Singapore Hotel

9/10
Everything was great
Submitted by: Andrew in 10/06/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Staying here was a magical experience, partly because I was greeted with an upgrade to a corner suite, and partly because the service, food and tranquility was brilliant. All the staff were delightful, and they smiled and spoke to you - wow, you don't get that in Europe very much. The breakfast was a smorgasbord of all the best in European, Chinese and local cuisine, with traditional English breakfast, continental cheeses, meats and pastries, Chinese dishes, fantastic fruits and juices, and much, much more. Moreover, I appreciated the fact that bottled water was supplied free of charge, and I could have as many as I wanted - how many hotels leave you to dehydrate in their over-heated rooms with nothing but bath water to drink? Not so here.

I couldn't fault the hotel during my week there, and the only reason that I haven't given it a 10/10 is because nothing can surpass a stay at the Hippo Point Pagoda outside Nairobi (Kenya).

Historical Traveller Reviews of Fairmont Singapore Hotel

Great hotel

from Stroppers
Stayed at this hotel for one night on route to Perth for christmas. Great location, and easy to reach from Changhi on Singapore's clean, efficient underground system. The room was modern and clean, and the staff were polite and helpful. We also booked when the name of the hotel was 'The Raffles Plaza', but cannot understand how anyone could mistake it for the Raffles itself. When booking, you only need to look at the hotel photos, read the description and look at the prices to know that it's not!!! The Raffles itself is literally across the road, and is a must stop for the Long Bar with its famous Singapore Sling, and nutshell covered floor!

Nice stay at Fairmont

from ucartech
Stay 3 nights at Premier Deluxe room in South Tower. The room name is now changed to Deluxe room since the hotel change name to Fairmont.
Overall, we had a nice stay, with room and bathroom was big. However, for 3 nights stay, they never provide us new bathroom amenities like soap, shampoo etc even they were already half empty.
Breakfast is so so with the ambience isn't as nice as their neighbor hotel Swissotel.
At the end, I recommend to stay at this hotel if you book for south tower room.

Still a great hotel after the name change

from frappeo
This hotel perched atop the City Hall subway station is always my first choice for both work and leisure trips - partly because of the courteous, competent and service-oriented staff and partly because of its convenient location with everything under one roof and the subway at its basement. It takes about half an hour to reach this hotel for less than SGD2.00 from the airport. Being close to a user-friendly subway system means I am hardly ever at the mercy of Singapore's unpredictable taxi drivers and their complicated taxi fare surcharges wherever I wish to go. I booked my room with Raffles The Plaza for my year-end vacation and was surprised that the hotel had been renamed The Fairmont on my arrival. However, hotel's facilities, rooms and faces as I remember them from a previous visit were still the same.

I was delighted to be upgraded to a Grand Room in the North Tower on level 21 which was very well appointed. The Grand Room was more like a junior suite with two balconies, one overlooking the Esplanade Theatres on the waterfront and the other overlooking the Cathedral, Funan Center and other buildings. A huge king sized bed and a dressing table was on one side while the living area had an armchair and a three seater sofa. There was also a huge desk c/w fax machine and internet modem next to the balcony. The flat screen TV could be viewed from the sofa or the bed as it was mounted on a turntable-like stand. The mini bar was well stocked and the wardrobe held bathrobes, bedroom slippers and even ironing equipment. It is quite inconceivable that The Fairmont is actually an old hotel because everything in Grand Room 2118 is so well maintained - the beds and sofas were firm, the pillows and linen fresh and clean. Only the bathroom is showing its age and looked a trifle bare and cold. It was nevertheless kept meticulously clean and the room attendants replaced used towels and toiletries twice a day - during the routine mid-morning cleanup and again during the evening turn-down service.

There is no shortage of food and beverage options to suit all pockets in the Fairmont/Raffles City complex and its environs. Across the street and one lane behind Raffles Hotel (the white Victorian building) along Purvis Street, there are many niche restaurants and eateries serving local and continental cuisine till late. North of Raffles City is a low rise compound Chijmes which comes alive at night with an interesting crowd patronising their watering holes. There is plenty to do around the hotel too. The Singapore Art Museum diagonally opposite Chijmes is an easy walk away while there is a Toy Museum behind Raffles Hotel. Walk further afield (or one subway stop on the eastbound train) and you will find a hip shopping mall converted from restored shophouses and a huge yellow hot air balloon. Funan Centre to the west of the hotel is a bargain hunting ground for electronics and computer peripherals, and the money changers at nearby Peninsula Plaza offer fairly competitive rates.

We thoroughly enjoyed our three nights in this hotel. Wherever we went, we were always greeted by smiling staff, be they room attendants, bellboys, room service staff and guest officers. Nice change from sullen or expressionless staff or staff with half-hearted or contrived smiles at many four or five star hotels in Asia. The best part of staying at the centrally-located Fairmont is being able to effortlessly fit in plenty of activities in a day. We headed to Chinatown after breakfast on Saturday, then visited Little India and had a late lunch before returning to our room to dump our purchases. A late afternoon gym work-out at the Amrita Spa, followed by a stroll across the underground City Link to Suntec City where we had dinner and enjoyed the fabulously lighted up fountain show. We were back in Raffles City Shopping Centre which is linked to the hotel at 9pm. The place was still lively with crowds doing Christmas shopping. It was delightful to be able to shop till 11pm, and do a round of drinks till 1am. The Ritz Carlton and The Oriental have been recently refurbished and definitely look posher than The Fairmont, but I'll usually pick the last for value and accessibility.

loved the fairmont

from fast_eddy47
Initially booked it as the raffles the plaza and on arrival found it had changed its name.we travelled as a party of 4 and had adjoining rooms on the 15 floor premier deluxe rooms overlooking the bay and it was a great view.the rooms were large,clean and well appointed.we paid $A168 each per night which included a full breakfast which included everything you wanted and more,could not fault,and highly recommend for a quality stay,
being attached to the MRT underground rail was a plus and the Raffles complex/malls was excellent for food and shopping
late check out was a plus being 4pm.

Consistently Good

from Anonymous8
Stayed at the Fairmont Singapore for three nights recently. I was here when it was still called the Plaza two years ago - not much have changed as the re-flagging of the hotel took place in December 2007 only.

Stayed at the Raffles Inc floor on the 25th floor - where the in-room changes are more noticeable. The in room espresso maker is a treat. The gym/spa is, as before, impressive. The food at the Szechuan Court was average, while the breakfast buffet at the Market Place was good. Service was average - except for check out when the porter lost his way and arrived very late.

The location of the hotel is great - right above the Raffles City mall and connected to both Suntec Mall and Marina Square. The MRT station (City Hall) is also right under the hotel.

Disappointed

from MassiLond
I stayed at the Fairmont Singapore for a couple of nights between Christmas and New Year's and was disappointed by the "value for money" aspect the hotel and service.

Rates were at the medium-high end of the spectrum and - possibly because the room had been booked through travelocity - breakfast was not included.

Having booked through Travelocity also meant that cancellations and refunds were not possible under any circumstances.

The hotel is massive and very impersonal. The room and furniture were a bit run down. Toilet not even flushing properly. The TV was a small-ish old style TV and for the rates in question a plasma screen is now standard.

The most commonly used expression by staff at the front desk was a very polite "unfortunately this cannot be done", and at no point I had the impression that staff were prepared to be helpful if that involved any thinking and not simply reading their script.

Reading the commitment "turning moments into memories" at the back of the front desk made the whole experience even more grotesque.

The ony positive was the fantastic Spa. But there again the services do not come cheap even for guests.

Good location but very dated

from Buggy12
When we made our booking this hotel was called Raffles the Plaza, not the the name change made any difference to our stay. The hotel decor is very dated and it seems as if this place hasn't been refurbished in many years. Having read other reviews I think we were unfortunate in that our room was in the north tower and was quite dark and dingy, with old looking furniture. Sounds as if the south tower may be more modern with better views.

The location is excellent though, right above the City Hall MRT station, which takes you to all the main attractions and straight out to the airport too. It's an easy walk to lots of shopping malls, Orchard Road, the Fullerton, Boat Quay and Clarke Quay.

In all an average hotel but well placed. I would look for somewhere different next time.

Very low quality place

from Trufa
Let,s say I don,t like to be mislead. I booked this hotel on the understanding that it was associated with the well known Raffles (the one and only), so first surprise came when the van I too booked at the hotel web to pick up us at the airport took as to ... Fairmont Hotel. We were to stay just one night, on our way to a cruise, so I didn,t make a fuss when registering, but of course I did when I saw the room : North Tower, old and awful forniture, the bathroom was desolation ... when we went our for dinner, I remarked the carpets by the Front Desk, all stained. Maybe it,s not expensive but for a few more dollars I,ll go to the Hyatt next time.

Wonderful stay

from SwedishCath
We stayed at the newly named Fairmont hotel for 9 nights over Christmas and New Year.

Overall we were impressed and enjoyed every aspect of our stay. Our room in the South Tower was modern and well kept with a lovely view towards the Marina Bay allowing us to watch the New Year fireworks from our balcony. The bathroom was large and light and the shower fantastic. The amenities were generously replenished thoughout our stay.

It was a luxury having our room serviced twice a day with fresh towels and robes and new sheets on the bed every morning.

The in room safe was large enough for our laptop and other valuables.

It is a shame that the previous reviewer JamesVki did not ask about breakfast. We had breakfast in the hotel every morning (included in our room rate), either at their Market Plaza restaurant on the 2nd floor or by the pool on the 8th floor. Both breakfast buffets were extensive with western and asian choices. We preferred the Market Plaza because the staff were more attentive and the selection wider.

We found the reception staff and the concierge to be very polite and helpful. I used them for a number of queries about Singapore. It was also possible to reserve a table in one of the numerous hotel restaurants by using the in room reservation service on the phone.

The food and drinks in the hotel are not cheap but not outrageous by Singapore standards. Raffles Hotel next door was even more expensive (unsurprisingly). If you want to eat cheaper then there are plenty of options in the food court in the mall under the hotel. Also Chinatown had excellent food at excellent prices.

The location of the hotel is perfect. We were in walking distance to Marina Bay, Clarke Quay, Suntec City and of course Raffles Hotel. The MRT under the hotel was very convenient for trips to other sites around the island. We can recommend going to the races at Singapore Turf Club, a 40 minute ride on the MRT. Book a package at their restaurant @hibiscus and enjoy a fantastic view of the races.

All in all I would recommend this hotel to anyone visiting Singapore. Excellent rooms, good service, perfect location and a reasonable price.

Great Stay at Raffles the Plaza

from Scousie
We stayed at Raffles the Plaza for three nights on our outbound stopover to Australia. We paid £90 per room including breakfast booked through asiabesthotels.com (this website is great!).

It was our first time in Singapore and the hotel was a great choice. The City Mall is underneath offering a huge selection of shops and eating - we were still finding floors we didn't know about on our last day! There's a bank as well which is really convenient and lots of beauty places for a bit of a pamper. There's another mall linking the City Mall to the Suntec Mall which we didn't find out about til our return trip!

The City Hall MRT station is right underneath the hotel as well which is really convenient. We used this to go to the Singapore Zoo and it also goes direct to the Airport.

The hotel itself was very nice and was excellent value for money. The room was spacious and the beds were really comfy. We had a small balcony overlooking the city with nice views. Staff were pleasant and helpful and there is also a hospitality room made available to guests either arriving early or leaving late with a shower, tv etc which is really convenient if you arrive at 7am and have a midnight flight out as I did!

Breakfast was a buffet with a wide range of food in european, asian and american styles, available til 11am and very nice. Pool was lovely!

Overall this was a really good, convenient, modern hotel with all the facilities you would expect from a decent 4 star. Would definately consider this hotel again when visiting Singapore.

Top Local Tips for Singapore

Free Wireless Internet Access in Singapore instead of paying the hotels' horrendous internet access fess, use a free access, with some luck this is even possible from your hotel room! first search for the network name "SKY". this is completely free and without hassle, since you can connect without any password. It is, as far as I understood operated by McDonalds and is sometimes a bit slow, but worked well most of the time for me. Another initiative is wireless@SG with over 6500 access points. to use that one, you will first have to register. you can do it online if you own a singapore cell phone. if you aren't a singapore cell phone subscriber, then you can get a free password at the offices of the operators. do a search on wireless@SG to know where you can register.

BYO tissues Stock up on a couple of packets of tissues for your bag - many food courts don't supply paper napkins, and you'll need something to wipe face and fingers with after tackling yet another tasty yet very cheap lunch!

Taxis and trains Don't take a train/mrt or taxi during rush hours, its not worth it! 8-10and 5-8 pm is hell, there are no taxis, trains are packed, you have to pay for extra taxi ERP charges if you are coming or leaving town.

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Other names for Fairmont Singapore Hotel

  • singapore fairmont
  • raffles plaza singapore
  • raffles plaza
  • fairmont singapore
  • Address: 2 Stamford Road - Singapore - 178882 - Singapore
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