The Peninsula Manila Hotel

, Makati City, Philippines
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The Peninsula Manila Hotel

, Makati City
Corner Ayala & Makati Aves - Makati City - 1226 - Philippines Hotel Website | 2-887-2888
411 Traveller

Reviews - The Peninsula Manila Hotel

Historical Traveller Reviews of The Peninsula Manila Hotel

FANTASTIC SERVICE in the midst of irritating renovation

from elliot_uk
just had a wonderful stay there with my family for business purpose. at the lobby lounge though the noise from the renovation was the background sound.....still excellent....a lady staff with I in her name (missed it)even offered assistance when our baby has his untimely tantrums. the roomboys were courteous and are always of help. my wife loves to have her lunch at their italian restaurant and eventually exceptional service. though our room was just good enough for a business traveller like me, small though but my wife always appreciates the service we receive. we even remember someone who always greets us. we have stayed some 5 star hotels and we definitely are in favor in this hotel.

Luxury Hotel

from Ning77
We stayed at the Peninsula in Makati, Philippines for 1 night and loved every minute of it.
THE STAFF: The staff were very professional, polite and nice.
THE ROOM: Even though I didn't have a good view from my hotel window, it didn't really matter. My hotel room was so clean. The queen size bed was so comfortable. I loved the soft pillows and the comforter. I had the best sleep ever and did not want to leave the bed. The bathroom was beautiful.
THE FITNESS CENTER: Pretty small, but provides good equipment.
THE POOL: Good size. Very clean!! The towels were large and soft.
--I gladly recommend this place to people who are choosy and want things to be perfect. Overall I was treated well from the minute I arrived there until the minute I left.

Luxury in the middle of chaos

from glu
Beautiful hotel despite the construction. One entire tower of the hotel was under renovation causing problems with our reservation (we needed 2 connecting rooms since were were traveling with an 8 year old and my elderly deaf father.) The staff worked hard to get rooms across the hall from each other-not perfect, but adequate.

Despite this glitch, the service was outstanding. From the front desk, to the room boy, to the waiters, everyone was geared to help you.

The room was delighful, with a wonderful bed, good selection on the cable TV, in-room unlimited internet access, great shower and bathtub, thick towels and hair dryer. Everyday they provided a Manila newspaper and fresh fruit.

As far as the food, everywhere we ate was excellent. Nielsens' is a buffet that provides your included breakfast and then changes daily for lunch and dinner. The array of fresh fruit, sushi, and Filipio dishes was eye-popping.

Spices restaurant was exquisite. Beautiful, exotic decor with an eclectic menu. We ate there twice and were thrilled both meals.

Old Manila had great food, but was a bit more expensive than the other restaurants. It also was a bit more pretentious for my father, who just wanted lots of seafood, and my son who was looking for more simple fare.

The security also was very tight, with mirrors under your cars, frisking, bag searches, and metal detectors. When we first arrived, it put me off. But after I endured it at every mall, store and restaurant and other hotels in the region, I appreciated the thoroughness of the Peninsula.

We would definetly return.

Gorgeous Hotel

from Loong
Great hotel, my wife went with me to the Philippines for business. I booked the lowest suite (they have 3 levels of suite), and once they knew I was there for business for the first time they upgraded our suite, customer servie was great. The rooms were beautiful and spacious. We loved how the living room, bedroom, and everything else was seperated. Had a walk-in closet with a sunk-in tub, seperate shower and toilet. Speaking of toilet there were 2 toilets in our room, now that's sweet. The only problem I had was when we used the shower water kinda spills out under the door since the floor wasn't built so well to keep the water in, other than that we loved the experience there, loved how close the malls were (walking distance) and would definitely recommend staying there.

Nice Hotel, but not like sister properties, staff need more training

from APFlyer
A nice property in a convenient location, but manage your expectations if you expect Peninsula service. First the hotel is under renovation, which is good, the rooms need it. You just notice the details that are missed by the staff, and for all of you that know, its the details that matter. Our room had what looked like mildew/mold in between the window panes, toilet had brown streaks, and the shower needed a througough scrubbing.

The area that is in dire need of renovation is the fitness center showers/locker area. Has an old and dirty feel to it....and certainly nothing like the Pen in HK or Bangkok. From a service perspective, more training needed. (At the pool, hard to get someone to notice you would like some drinks, at Spices the waiters seem to congregate amongst themselves rather than attend to customers). We ate at 4 food outlets, with the Lobby bar probably the best in terms of service. (Note to Peninsula F&B: buy a decent wine glass, not the commercial grade glasses you use). Lots of noticeable details missing, so if you go manage your expectations to avoid disappointment.

Bottom line: good value for the rate we paid, could be much better with more staff training.

Excellent service.

from violinman
We stayed at the Manila Peninsula hotel for 2 weeks. Beautiful hotel lobby. Room a bit small but very clean and nice bathroom. Excellent buffet breakfast in term of selection and quality. The service in this hotel is excellent. All the staff is very profesional and curteous. We had an excellent stay. This hotel is a 5 star all the way. I will recommend this hotel to everyone.

First Class

from Lack of screen name
I stayed at the Pennisula Hotel in Manila the weekend of February 19, 2006. It is well run, and has wonder facilities. The staff is terrific and helpful. They arranged a tour for me at the last minute. The room was beautiful, and well kept. The breakfast was excellant. The exercise facility was nice, and it even had a stam room. The only thing I can come close to for a possible negative is that the internet was only ordinary, and not high speed, but that is absolutely trival.

Fantastic Experience!

from EEYORETIGGERR
This is a fantastic hotel with amazing service, where the standards never dropped. The hotel is well located with easy access to the business district and the many shops & restaurants of metro Manila. The hotel has a beautiful lobby which is constantly buzzing with people taking tea. The staff were constantly willing to help and always cheerful, the housekeeping was fantastic, and even in such a big hotel I was always greeted by name when I reached my floor. I can't recommend this hotel highly enough- it was a fantastic experience!!

Great business hotel

from HBDutytravel
The hotel is centrally located in the Makati business district and could not be better placed for any sort of business. All major shopping malls are within walking distance. Stayed at the Club Floor which included using a meeting room - outstanding service and very helpful staff. The high-speed internet connection did not work in my room for some reason and it was fixed within 10 minutes by installing a special wireless router just for me - without any extra charges. Highly recommended!

What an unforgettable experience!

from Arif_M
I'm a frequent traveller to Manila and the hospitality there is...just out of this world. Imagine a hotel area which even tops Manila hospitality, coupled with an excellent location and luxury...

The check in process was a bit disoriented when I got there. In my mind, I told myself this hotel was going to be another ripoff, but boy was I wrong! Despite the limitations and the flaws of the hotel itself, the guys here do an excellent job in making you forget about it- and immediately backing it up with a memorable experience!

Aesthetics wise, I can't comment on anything very particular- except for the fact that the lobby had that "classical" look and feel to it. However, if it really bothers you- the only down side is that this hotel is more crowded, at least in the lobby, than most other 5 stars I've been to worldwide. Despite the disorganization, the staffers cleared everyone up pretty fast and I only had to wait a good 20 to 25 minutes. Considering the chaos, I expected a wait of at least an hour.

As I approached the front desk to get my room, the receptionist, very politely apologized for making me wait and assured me this will never happen again. Though it was really no big deal- these gestures do mean alot to paying customers. Then, when I went to the room, mine was apparently not yet cleaned. The bellboy immediately bought me down, back to the lobby- and informed the front desk that my room was yet to be cleaned. I just came from a long journey and was a bit tired.

To mend things up, I was given a complementary coffee and desert in one of the Hotel's coffee shops. I know, a cup of coffee and a piece of cake isin't exactly in the same league as a Ferrari, but again, it makes you feel that you're truly an honored and a respected guest- and that the staffers genuinely care for you. This means alot.

When the room (exec. suite) was ready, I finally relaxed. The room was very, very aesthetically appealing to the eye. The entire room was pretty much brownish cream. All the furniture, such as the sofa, the dining set etc. were very, very, very classy. The windows were thankfully tinted a bit, since I'm really not a big sunlight lover. The lighting was near perfect. Not too dim and not too bright. The bed was extremely comfortable- but this is expected.

The next best thing- the bar. Oh yes. It was just the PERFECT setting I had in mind. Painstaking care is taken to ensure sufficient accomodation of persons, yet giving each sufficient amount of private space. The bartender is extremely flexible, and will certainly oblige if you want to cook up that something special. And believe it or not, they had almost every type of spirit and beer out there. Believe it or not, I could even get a Spaten Optimator! For all the foods, you can get everything from Continental to local to Italian- and each restaurant has its own ambiance and character!

The pool is top class. For a bit, I thought I was in a resort village- when in fact, I was in the heart of urban Manila! The usage of natural deco is done to near...no, absolute perfection!

If that wasn't enough...the hospitality, the attitude and the care extended to you by the staff tower all of the hotel's physical splendour. It made me seem as if they built the hotel just for me! This one time after dinner, I had a terrible headache and was trying to cope with it by smoking at the lobby.

It was very touching to see one of the front deskers sit near me and ask me what my problem was. Immediately, she sent over a guy to get me some headache medicine. If that weren't enough, the kind staffer called me the next day and inquired if I was alright. Whenever I was feeling kind of tensed or business stress, even the bellboy would try and relieve it by indulging in small chat without taking up a topic you'd feel uncomfortable with. Now- this is what I call hospitality. If you wanted to experience hospitality- go here!

As a matter of fact, the hospitality was so good that I felt the 320 odd dollars (15,000 Rupees) I spent per night was seriously too little!!!! As a matter of fact, I was so immensed in the hospitality, I pushed back my return journey a few days! Sure, you'd have to tip your bellboy every now and then- but hey letting go of- 50 or 100 pesos isin't really a big deal. Honestly, even if the prices were to skyrocket to 1000 dollars a night, I'd still stay here!!!

Top Local Tips for Makati City

Save yourself from a lot of hassle and book a hotel transport Call the hotel in advance for limousine service, Manila international airport is not the nicest and you want to be assured of safe ride to your hotel.

go to Glorietta! The best place to shop is just nearby - fantastic for purchasing all those home comforts

Swimming with whales If you have a day of leisure spend it a the Subic Free Zone swimming with the whales at Ocean Adventure. The concierge at the Peninsula set everything up for my group (car, driver, reservations). Swimming with false killer whales, a once in a lifetime experience, don't pass it up. While you are there also stop by Zoobic Safari, have wild tiger come right up to your jeepney! You will also see crocodiles, ostriches, snakes and many other animals. You can have your picture taken with tiger cubs.

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Other names for The Peninsula Manila Hotel

  • peninsula makati
  • peninsula hotel makati
  • manila peninsula
  • Address: Corner Ayala & Makati Aves - Makati City - 1226 - Philippines
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