Renaissance Makati City Hotel

, Makati City, Philippines
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Renaissance Makati City Hotel

Esperanza St Corner Makati Ave - Makati City - 1228 - Philippines Hotel Website | 2-811-6888
354 Traveller

Reviews - Renaissance Makati City Hotel

9/10
Great Staff & Service
Submitted by: Dr. JAIME F. DELA CERNA in 19/02/09
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
Re: NELSON VALDEZ
BELLMAN / CONCIERGE
RENIASSANCE MAKATI HOTEL, MANILA

Gentlemen / Ladies;

I would like to take a special note on my wife's behalf and myself an appreciation to Mr. NELSON VALDEZ.

We have been regular guests of Renaissance Marriot Makati for years when in Manila. Mr. Valdez by coincidence has been a friendly relief each time. He is very courteous, friendly and with an infectious smile. He makes our stay at your hotel more relaxing, if not reassuringly hospitable.

I highly recommend Mr. Nelson Valdez in his career at Marriot.


Sincerely,


DR. JAIME DELA CERNA
Visalia, California

Historical Traveller Reviews of Renaissance Makati City Hotel

Renaissance - a good choice for business travellers

from dasheight
Stayed at the Renaissance for two nights during August. This hotel has a lot going for it. The rooms are well sized, quiet and comfortable. Complimentary bottled water a big plus, as is standard inclusion of iron and ironing board. Standard bathrooms, while retaining an authentic early 80's period ambience are large, spotlessly clean and include a separate shower stall. High quality beds are very comfortable, with acres of crisp white manchester and a sizeable collection of pillows of different shapes and sizes. The bed was so good that it tended to highlight the frowziness of the chairs and other furntiture fittings. The sofa, tub chair and curtains in particular, were below par and in need of a bit of a renaissance themselves.

The hotel's lobby and public areas are grand in a towering pink/brown granite and glass kind of way and well populated by friendly staff. Buffet breakfast is good, but like many higher end hotels, the Renaissance struggles to deliver a decent breakfast sausage. And while not a complaint specific to this hotel, I am still searching for a hotel breakfast set-up that provides enough space for one person to eat and read a small newspaper at the same time.

The hotel is very well located right across the road from one of the large restuarant and mall complexes in Makati. So no problem with ducking out for a spot of shopping for designer accessories at 8 o'clock on a Sunday night. Another strong point for this hotel is its people. All of the staff members I encountered were delightfully friendly, efficient and helpful.

Would I stay again? Probably. The Renaissance is a very good, value for money hotel that does not disappoint in any major way. The view from my room did, however, include a direct line of sight to the Shangri La, the Peninsula and the Mandarin Oriental. A glance at the slightly tatty curtains in my room and then back to the other hotels in the near distance has, however, left me somewhat tempted to give one of the others a try when I am next in Manila, if only to satisfy a niggling need to compare.

much improved after new beds are fitted

from MSCPerthAustralia
I stayed at this hotel during a business trip recently and was pleased to find that the beds have been changed previously the beds were so hard it was like sleeping on the floor but I think that they have got the message . The only thing I did not like was that they charged 550 P to watch the world cup or 500 P of minimum consumption at the bar. But as the game at this time was 3am I did not watch. But if you like a central location with a reasonable cost then this is the place to stay (US$ 100 + tax)

Decent Hotel, Good Location

from A TripAdvisor Member
I've stayed here a few times in the past year while traveling on business. The location is very convenient. Two big shopping complexes are right across the street or around the corner. In addition to shopping there are dozens of good restaurants and bars. The Makati business district is a short ride away.

The hotel itself is okay. The staff is professional and courteous. The rooms are a decent size, clean with comfortable beds. The furnishings seem a bit tired but acceptable. Try to avoid staying on one of the lower floors--the traffic noise can be very noticeable.

My one big complaint would be the air-conditioning. Twice I've had to ask for a different room because it wasn't working. In Manila this is important! Both times the staff cheerfully assigned me to a new room. They didn't even give me a chance to explain why I wanted to move!

Finally, it's a bit confusing that TripAdvisor categorizes this hotel in Manila and not Makati. It really ought to be considered a Makati hotel and compared to other hotels in the same area.

No problems!

from Bushwhacker1
Stayed here for 6 days as a business traveller towards the end of May and i dont think you can be disappointed with this hotel, whether for business or pleasure. The quality of the rooms are fine, room service is always delivered within 30 minutes (or its free!) and the facilities (of those i used) were excellent.
Well sited for holiday makers as well - as other posters have pointed out, this hotel is ideally situated, just across the road from the Greenbelt - an enormous shopping centre with every tastes catered for in shopping and restaurant terms.

Enjoyed our stay

from lynlyn
This was my 1st trip back to the Philippines after 24 years. My husband (who is not pinoy) and my children were not to keen on going to my country of birth.

We picked this hotel due to the close proximity to shoppings and tourist attractions. I was somewhat apprehensive when I booked this hotel due to past reviews by other members of this site. But as everyone know, not everyone can be pleased.

But suprisingly, my family and I were very happy with the services. The rooms were cleaned and well maintained. It was nice to receive a fruit basket in our room when we checked in. The security is very tight. Pocketbooks and shopping bags are checked each and every time you enter the hotel.They even had canine dogs to sniff our luggages. i have no problems with this~I am all for the security in hotels~.

The breakfast buffet were one of the best we have eaten. There were many selections to chose from. ~better than the Hyatt Regency in Pasay~.

The staff here were great.! They were very courteous and respectful. Anytime we encountered any staff....from housekeeping, security or front desk, they all greated us with a "good morning" or "good afternoon". When we ask for extra towels, they are there within minutes.

My husband,children, and I enjoyed our stay at this hotel that we are planning to return in the future. I would recommend this hotel to others

Great location!

from PinoyDoc
I stayed at the New World Renaissance for three nights in April. I was with my wife and two small kids. We stayed in a "Superior Deluxe" Room and paid US$115++ a night. Our room had two double beds and was in a corner location. The bath was stocked well, and when we requested for extra towels, they arrived promptly. We were very pleased with our stay! If your agenda while in the Manila area includes shopping, this hotel is an excellent option. Greenbelt mall is a huge complex that is literally across the street from the hotel. Other shopping areas interconnect via covered pedestrian walkways, and many excellent restaurants are in the area. If you want to travel around, it is easy to hail a cab, or even better, arrange (through the hotel's concierge services) for a chauffered car to take you around. I paid 550 Philippine Pesos an hour (roughly around US$10-11/hour in early April 2006) for an air-conditioned Toyota Corolla so that I can run some errands one afternoon. A cab is way cheaper but generally won't wait around for you while you go to multiple locations. I understand other cars are available (Toyota Camry, Ford Club Wagons, Toyota HiAce Van, etc). Service was generally good, I didn't have a problem. I would definitely stay at this hotel again next year, and hope to stay one whole week.

Best Service of all Mariotts I stayed in

from jarekio
This hotel is part of the Mariott franchise. Of all the Mariotts I have stayed in, I had the best service at this one.

I had to be forthright that I stayed on a Club Level floor in which we had our own reception desk and our Club Lounge. Other Marriotts I have stayed will have you make you own drinks during happy hour and charge you for them. At this hotel they make the drinks for you and you are not charged extra for them. They also serve the best au d'houvres.

They also serve the best breakfast buffet that I have ever had in all the Mariotts I have stayed in.

Over all the employees give you top notch service.

Dishonest Rate Quotation

from Westonian
My confirmation printed from Marriott's website specified "Cost per night per room (USD) : 225.00" for a Club Executive Suite. Elsewhere in the confirmation, the 22.75% tax was disclosed.

However, upon check-out I was presented with a bill for 12,600 pesos per night, plus tax. Conversion of a quoted USD charge to local currency is to be expected, but the exchange rate at the time was 51.53 pesos to the USD, so the charge to me should have been 11,594 pesos, plus tax. The hotel multiplied $225 by 56.00 to come up with their peso charge, amounting to an additional 8.7%. The check-out clerk refused to discuss any change, citing an agreement among certain hotels in the area to charge everyone the same rate. (Incidentally, a sign on the counter quoted a rate of 49.30 pesos for the conversion of USD cash to pesos, but not the other way around.)

I charged the hotel bill to my VISA card. They converted the peso amount to USD at a fair and appropriate rate of 51.58. But because of the hotel's manipulation of the rate, the cost to me was 12,600 / 51.58 = 244.28, plus tax (vs. the confirmed $225).

It seems to me that a hotel which cheerfully rips off its customers in this way is to be avoided at all costs and does not deserve a review.

A good hotel with some maintenance problems

from A TripAdvisor Member
Hi. My family and I stayed in this hotel for one night. The lobby is nice. The rooms are ok. This hotel is not for people with weak knees as you have to climb a steep stairs to get to the swimming pool area. My mom had an upset stomach so she had to use the toilet in the room, just to find out that there was no water in the flush. Lesson no. 1, check the toilet before you use it. She called up the maintenance but they never came. The room smelled bad after a while. Lesson no. 2, go straight to the front desk if you have complains. During breakfast in the Coffee Shop, the staff dragged the chairs which made a loud squeaking sound that made me throw my bowl of miso soup on the Japanese tourist behind me. Lesson no. 3, do not take Miso Soup (btw, the miso soup is not a miso soup at all but a fish sauce, the Japanese told me since he knows more about Japanese food than anyone else). The restaurant staff confirmed it but I wish they won't put a name on the food if it's not what i!
t is.

New World has it all!!

from Sypin
We stayed at the New World Renaissance Makati on Dec 23-25,2005.The rooms were excellent with marble floors on the bathroom of the executive suite,the beds are equally comfortable but not as plush and soft like the Marriott Hotel in Cebu.Staff very attentive and respectful and would go out of their way to make us welcomed and our needs met.The place is close to Greenbelt and shopping malls.Very safe with security check before you enter the hotel premises.The breakfast buffet is very good.I highly recommend this hotel to any one who visits Manila.It's a home away from home.

Top Local Tips for Makati City

Exchanging currencies The Shoemart (SM) department near the hotel has a foreign exchange booth offering very good exchange rates.

More Reasonable Shopping The Makati area is the central business district of Manila and the Greenbelt Shopping Center is directly across the street from the Makati Renaissance. Shopping in this area is very expensive and sometimes surpasses the pricing you would find in the States. If you are looking for a more reasonably priced shopping experience, I would recommend the short walk to the Landmark, or take a short cab ride to the nearby MetroWalk or Greenhills shopping centers.

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Other names for Renaissance Makati City Hotel

  • renaissance makati
  • makati renaissance
  • Address: Esperanza St Corner Makati Ave - Makati City - 1228 - Philippines
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"Great Staff & Service" - Dr. JAIME F. DELA CERNA

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