Mandarin Oriental Manila 1 Hotel

, Makati City, Philippines
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Mandarin Oriental Manila 1 Hotel

, Makati City
Makati Ave - Makati City - 1226 - Philippines 2-750-8888
307 Traveller

Reviews - Mandarin Oriental Manila 1 Hotel

Historical Traveller Reviews of Mandarin Oriental Manila 1 Hotel

Ok but in no rush back

from aoife_37
Stayed here for a business trip in May,
Positives:
Loved the restaurants - service and food were fantastic in all. Paseo Uno's buffets are truly extensive for both breakfast and dinner. The Spa was really good value compared to European rates. Oriental indulgence package. was wonderful. SPorts favilities are good - gym, decent pool for laps, even yoga classes.
Fresh mango in room every day
Free internet service for long stay
Con
Manila's humidity and pollutions means that you'd be better off at the hotels which are near/in Glorietta and Greenbelt shopping areas. Hotel taxis are 200 pesos to them, Street taxis are 100pesos.
Rooms are tired and not particularly exciting. The first room I had had a lot of details that required fixing. ( lights etc )
Concierge desk slow to get back on enquiries and really have to be hassled to get a response out of them.

Quality, Safe, 5 star choice hotel

from pacifichub
5 star choice hotel in my book,
My husband and I, 13 year daughter and 13th month baby.
Stayed in a Superior room. You could go with a deluxe, but you might pay more, I asked house keeping if rooms were bigger - they said no only furnishings.

Restaurants are all of high quality, room size is standard on the larger side, bathroom is large. We paid extra for the extra bed for our daughter. Staff was all great. Pool was also very nice, large, had towels, staff and well layed out. Hotel only had 1 shop. The shopping malls were a block away. A stretch for a hot day. The hotel had beauty salan with Swarshoff (sp) germany hair products. A little pricy, but well worth it - to treat yourself - to a clean sanitized hair salon. The business center is real nice, 26 peso a minute, or $10 an hour. Advice if you bring your computer/laptop its $20 a day to use in your room - overall its costly. Business Center is well layed out too, drinks are complimentary. $1.00 per printed page and they have a mini -conference room.

We booked thru Philippine Airlines local office on Guam and buffet breakfast was included at the Paseo Uno - great spread, egg station with samon, asian soup station, fresh breads, waffle/pancake station, carving station. A full spread, salads, fruits, hot foods, and breakfast dishes. Staff was all very nice, one of the chefs, even got me samon - since they didnt have it on one of the breakfast days - since they new I enjoyed it - even though our package included breakfast - I couldnt resist not tipping these workers.

Hotel taxis were 200-500 peso after we did that a couple of times, conceirge didnt mind calling us metered taxis. Every time we took a taxi and arrived back at the hotel staff allways was there to assist us with our packages, stroller, open our door, I wish I had my pesos more accessible to tip all the wonderful staff. Check out was stressful, our minibar was not inventoried and I insisting on paying what we consumed for fear of later charges to my credit card. This is one area hotel should have more control over so hotel patrons dont take advantage. The do have non-smoking floors. Everything very clean - didnt see any soil or wear and tear in the rooms. Dinning in the room, could be costly - a hamber cost $9 US - but it was huge enough for two people. Raw oysters where $1 US each - best deal I've ever seen. Dinner came with free hot dinner rolls. A full spread of linen and dinning ware - first class dining in room service.

We ask for a disposible razor, got it, iron w/board, got it. I didnt want to spend big bucks in the spa for a massage that would have cost close to $100 - so I spoke with the conceige they had a lady come to our room, I paid $5 for 1 hour massage, and another $5 for a 45 minute facial massage, my daughter also received a facial for $5. Conceirge was always helpful in giving me makiti maps and maps of manila. They were also the one to assist us in upgrading our vehicle to the airport. Which was $20.00. We would definitely stay here again.

Excellent hotel, excellent service

from Yank-In-Sing
In October 2006, I had a wonderful stay at the Mandarin Oriental in Makati. I travel extensively for work and this has to be one of the best hotels I have ever stayed at. I was booked into the club floor, which means free breakfast in the morning and snacks/drinks in the evening. Breakfast was excellent, lots of fresh fruit, cheeses, hot items, and also could get eggs, french toast, etc. made to order. Evening time consisted of free wine, beer, or mixed drinks, as well as a great selection of hot and cold hour dourves. The ladies who worked up on the club floor greet you by name every day.

Pool was also quite well cared for and very large, a nice oasis in the middle of Manila. Great for swimming laps, and when I came out of the pool I was pleasantly surprised to see a staff member had put out a glass of ice water for me.

The room itself was not the largest I've ever stayed in, but exceedingly comfortable with a big marble bathroom, mini-bar, and safe. I'm not sure why a previous reviewer called the rooms "tired," they seemed to be in very good shape to me.

The hotel is walking distance from Glorietta Mall, and even as a female walking alone I felt safe. The hotel taxis are pricey (for Manila), if you catch one on the street they are much cheaper.

Perfect!

from cheers69
From service (especially concierge) to bed, food, pool, spa, breakfast and not to forget the professional staff at the gym everything was perfect!

Good but a little tired

from DCRatcliff
Entrance and reception are a bit dated as are the rooms. Stayed on an executive floor with access to the club which was good enough. Therefore did not need to have communial breakfast in a terrible looking room with no atmosphere. The staff are very friendly and helpful, probably the best thing about the hotel. All the hotels are good value for money as Manila is cheap, Next time I will be in the Pen.

Best place to stay in Manila

from KTee:P
I spend half my time travelling (mainly around Asia) for work - and have been lucky enough to stay in many great of Asia's top hotels. But I have never stayed in a hotel that has better service than the Mandarin in Makati.

The rooms are a little dated now - but the beds are incredibly comfortable, the food is excellent, the spa is great, the location is perfect, the service is far and above the best I have ever experienced.

I wouldn't stay anywhere else in Manila - and in most of Asia's main cities I would stay in the Shangri-la.

pros and cons of MO

from JackBarr
Mandarin Oriental is great brand name in Asia. However the Manila hotel is not their best offering. The rooms are a little stale, chipped furnishings, old carpets, very small unventillated gym and poor internet connections.
However, like most 4* and above Filipino hotels the service is great and at breakfasts you are spoiled for choice. The Chinese restaurant is tremendous value and the Cigar Lounge is terrific for whisky and a Perdomo.
Value for money -yes, if you get a good rate of US$80-100.

Excellent value

from Gulf-Neil
My family & I have stayed here several times & will continue to do so after having been dissappointed so often with other Manila hotels.

You can get a room here for about US$100 & its well worth the money. The staff are excellent, rooms clean & tidy, facilities good quality. You can stay here at what i think is a reasonalble price without the usual worries of if the rooms will be ready, if the carpet will be clean, if the bed will smell etc, etc.

The breakfast, pool & spa are superb.

Its true that that restaurants & other paid services are a little expensive compared to lower class hotels.

The hotel is right next to several banks & is a 10 minutes walk to a huge, high class, shopping mall.

I'm not suprised its tripadvisors #1 hotel in Manila. Overall, I think this is a great choice of hotel & reasonably priced.

Just the best

from FreqFly
Clearly the best hotel for service I have stayed at anywhere in the world.

I stayed at the mandarin oriental for ten days and I could not fault it.

Every staff member from the Concierge down could not do enough for you.

The Hotel not only provided an embarkation card on departure but pre-filled the details provided at check in. They even taped sporting events while I was at work. And best of all most staff used my name when addressing me.

A great place to stay!

Nice but elements of Fawlty Towers

from GeoffM
Checked-in and left bags in the lobby. Bags took over an hour to arrive at the room, and that was after phoning to ask for them. Minibar hadn't been restocked from previous guest which resulted in two people coming independently to re-stock it, with the second wondering why it was already full. Ordered a glass of Australian White and got a French Red wine instead, with the price tag to match. Came back on the second day to find room cleaned but no towels provided. Language was a bit of a problem as few of the staff were Filipinos.

As this is an expensive hotel to stay at, note that everything extra is expensive too. Add 1/3 of the price quoted to get the final tax-plus-service-charge-inclusive total. Walk to the street to hail a 75 peso taxi instead of the 500 peso "official" taxis.

On the flip side, the staff kept phoning to check that the bags had arrived, and the minibar restocked. Breakfast was good - varied and plentiful. Room facilities were good with a large room and comfortable beds.

Top Local Tips for Makati City

Shop safely Shop only at malls and major shopping areas and always be safe and conscience of your surroundings.

How the Makati triangle came about! Makati City, the commercial and business centre, is built on the site of a Japanese airfield which was constructed by them during WW2 on drained paddy fields, south what was then the main city. There were three runways, intersecting in an equilateral triangle, at the centre of which was the control tower. After the war a prominent Philippino family appears to have bought bought the defunct airfield, complete with runways and tower, and started laying it out as a new city development. The runways became the main avenues, and remain so today, the control tower and associated buildings were retained and are now a library and art gallery, and the triangular area within the three ex-runways is now a municipal park. The area is now studded with towering office blocks and hotels. This must be one of the most inspired real-estate deals in history!

acessability Very close to shopping and business areas

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Other names for Mandarin Oriental Manila 1 Hotel

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  • mandarin oriental hotel manila
  • mandarin makati
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  • makati mandarin oriental
  • makati mandarin
  • Address: Makati Ave - Makati City - 1226 - Philippines
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