Makati Shangri La Hotel, Makati City
Reviews - Makati Shangri La Hotel
- Age Group: 31 - 40
- From: Iceland
- Traveller type: Family Traveller
Read 479 additional reviews of Makati Shangri La Hotel at TripAdvisor.
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Historical Traveller Reviews of Makati Shangri La Hotel
A fine hotelfrom Elaine Holmes
Only place to stay in Metro Manilafrom lani721
That said, the hotel itself is the most beautiful one in the Makati area! The rooms are big and clean - nice health club, great restaurants and the best buffet ever! It's also in a very convenient place to some of the best shopping in Metro Manila!
Can't wait to stay there again next month!
Hope this helps.
Too pricey! Not worth the accommodation/servicefrom savvy16
Good hotel, lacks the warmth of the hotel across...from impulsetraveller
The room was great! After my recent trips to Hong kong and singapore, I can say that rooms in Manila hotels are huge in comparison. Clean, cool, and we got a nice view of the fountain of the hotel across hahaha! Had room service on our first night and food was good. Was saving for my birthday dinner at RED, the hotel's fine dining restaurant the following day. Made reservations and informed them it was my birthday, and I was going to claim a birthday cake coupon being a Shangrila gold card (Senses) holder.
The next day, after breakfast, I was surprised to find a birthday cake and a greeting card from the front desk staff. I immediately called guest services and thanked them for the nice gesture. I aslo asked if it was the cake I requested and if they needed my cake coupon. It was a gift from the hotel. What a nice touch.
The one thing that ruined my stay was the expensive dinner at RED. We came in early and was led to our table. It was a lovely restaurant, pulled down by a very cold staff. After the appetizer and the entrees, no one bothered to ask if we wanted coffee or dessert. About 10 minutes after our table was cleared and seemed that no one bothered to attend to us, I asked for the bill. Again, we weren't even asked if we wanted dessert. I guess my reservation wasnt noticed by anyone from the staff - that it was my birthday, and that I requested a birthday cake for myself a day before. I've arranged big and small birthday dinners and celebration in some other hotels and restaurants in the past, and it never failed that the servers are aware of the "celebration" and sometime, you need not ask for a cake, they will give it to you. At RED, I didn't ask for my cake and not to humiliate myself any further and ruin my night. We stepped out of the restaurant, til one of the female servers ran after us and asked my name and if I ordered a birthday cake. Told her I'll just bring it home the next day. Did she expect us to go back, sit down and sing Happy Birthday to myself?! Without any apologies and without any greeting, she let us leave. I should have stayed at the Shang and had my birthday dinner right across at the Pen!!!
I know the hotel has received a lot of flak in the past with regard to the poor PR and the cold, snobbish attitude of the staff. Am happy to say I did not experience that with the front desk, the lobby and the Circles personnel. I was so disappointed with RED. Good food, really cold staff. Too bad.
Excellent Hotel for business and vacation travelfrom traildawgz
Great breakfast buffets- one of the best in the world...especially on weekends.
The service is great, the gym is one of the best in Makati..also check out the one at the Peninsula across the street.
The bar on the second floor needs renovations...but had a surprisingly good cover band...usual sleaze factor for the bar...nothing unusual for SE Asia though.
Absolutely Brilliant!!!from OzTravelnut
Loved this hotel!from accountant8
Enjoyed working with Julie, events manager. She did a very good job helping me coordinate the wedding.
The best hotel in the world. Talk of service - this is a very busy hotel.from mtiangha
Where in the world can you find the cleaning crew all smiles and well dressed? The people who work here are proud of their hotel!
Worst staff, ask local friends to confirmfrom A TripAdvisor Member
The hotel has some good staff members. One has to be smart enough to select properly or be persistent enough to meet the right ones, otherwise your experience can compete for your worst hotel service experience. You can compare their service with staff of Manila Peninsula.
If you doubt this review, ask your local friends in Metro Manila.
Shangri-La it is!from Raya
And then there was breakfast - for which we arrived five minutes AFTER the last call - yet they allowed us to dine just the same.
Top Local Tips for Makati City
get taxis whereever you go, they are really cheap There is lots of security around as far as taxis are concerned, they security guards take the taxi rego number down to make sure you get there safe and also they write the rego number down on a ticket and give it to you. If you have any complaints about the driver you can call the number on the ticket and complain. I never OR ever felt that I was at risk. We all got cabs, myself 51yr with my husband, my daughters 30, 32, 33 and grandbaby 4yr all went our separate ways and all got cabs and non us of had any problems, if anything the drivers were EXTREMELY helpful
The Green Belt Area We found great restaurants and music in the Green Belt Area - five minutes walk from the Hotel.
Karaoke Like to Karaoke? Behind the hotel, check out Red Box, located in the Greenbelt shopping area. Fun!
Other names for Makati Shangri La Hotel
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- shangri la manila makati
- shangri la makati
- makati shangri la manila
- makati shangri la hotel
- makati shangri la
- Address: Ayala Ave, Corner Makati Ave - Makati City - 1200 - Philippines