St Moritz Queenstown Hotel

, Queenstown, New Zealand
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St Moritz Queenstown Hotel

Brunswick Street - Queenstown - 1116 - New Zealand Hotel Website | | 64 3 4424990
465 Traveller

Reviews - St Moritz Queenstown Hotel

9/10
St Moritz
Submitted by: Frank in 16/02/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
Good standard of accommodation (about 4-5 star?), handy for centre of town. Suites are very well equipped, and good value. Thoroughly recommended.

Historical Traveller Reviews of St Moritz Queenstown Hotel

So much for the money!

from wed10yrs
The St. Moritz (Not the resort) was fabulous!!! We couldn't believe we had a fully equipped 1 bedroom suite that was cheaper than what we had paid for a tiny hotel room. It is a beautiful Hotel with gorgeous views and a wonderful breakfast buffet. It has the style of an upper level ski resort, very cozy. If I had a complaint it would be it's accessability. It is up a good size hill from the main drag. Walking at night in the rain after a long day we actually thought about getting a cab to take us up that hill. There should be an easier way to access. Not good for anyone disabled unless you have a car.

you must have a lakeview room

from tils
Had noticed prevoius report s on this hotel and were a bit put off, however we stayed here and were very pleased.
Staff were helpful at reception and everywhere we went in the hotel.
The lakeview rooms were a must or you could be facing a concrete wall!
The valet parking and delivery of luggage were a bit slow to say the least.
There is a steep incline to the hotel but it is not that far if you are reasonably young and fit.
Did enjoy our stay here despite previous reports

Inconsistent, but Ok Hotel

from AU_Traveler
First up, some reviewers have mentioned it but to me the hill you have to walk up from the centre of Queenstown to get to the hotel is a killer and the biggest downside (especially after a big meal and a few drinks) so keep that in mind when making your hotel choice. It might be ok for a few nights but trust me after a week we were over it!

Like others we found this hotel very inconsistent. The front desk staff we terrible, very snobby, rude and unhelpful, right from the minute we checked in, over the course of the week nothing improved there. On the flip side the bar and restaurant staff were exceptional, warm, welcoming and very attentive! The room service/cleaning staff once again were disapointing. As mentioned by other reviewers room cleaning was a bit hit and miss.

The hotel does have a very warm feel to it, the view from the restaurant is amazing along with the food. If you don't pay the $$$ for a lake view room forget it, you'll soon get tired of the view of the concrete wall outside the front entrance. The buses pulling in and out of the entrance are a real problem, they start from 6:30-7am and go right through to 7pm, you can't open your window due to the noise and the fumes.

The rooms are very large and well laid out, super clean and very modern. This was the largest room of any hotel we stayed at in NZ over our two week visit.

If your skiing or boarding they have a neat drying room for all your gear. A word of warning if you are using any of the ski bus services to get to the ski fields this hotel is always one of the first to be picked up and the last to be dropped off. Doesn't sound much but it adds and extra hour / day to the travel time which over a week becomes annoying. If you have a hire car, when I was staying they only offered valet parking which you had to pay for every day.

My final word is...I probably wouldn't stay here again only because there is so much choice in Queenstown for accommodation why would you want to! If you're after a big, nice and clean room, don't mind a bit of a walk to town and avoid the reception staff you'll probably have a nice stay

A fantastic end to a fantastic trip to NZ

from nicholasbaxter
We booked this hotel after some friends recommended it and we were not disappointed. The staff were true to the kiwi reputation of friendly and helpful and though at times they seem understaffed, you forgave them for the way they handled it. I should also mention that I was suprised to read in a previous comment that the staff don't look you in the eye and can only imagine that those staff have now left as I found quite the opposite to be true. We dined in the restaurant twice during our stay and can definitely highly recommend as the food and service was sublime. I would definitely only book a lakeview room however as some of their rooms face an ugly wall. Would definitely stay there again if we came back to New Zealand.

Mixed Feelings about Mercure Grand St Moritz Stay

from A TripAdvisor Member
Just returned from New Zealand and have mixed feelings about Mercure Grand St. Moritz. Lombardi, the restaurant, at Mercure Grand is top notch in terms of the quality of the food and the wait service. If you don't stay at the Mercure Grand, at least come and have dinner here, you will NOT be disappointed with the food and the wait staff. The same can NOT be said for the remainder of the hotel. We stayed for a week and had a lakeview room, which offers a lovely view of the Remarkables and Lake Wakatipu. With the exception of Stefan from Conceirge who was helpful and accommodating, the entire staff needs additional tweaking. The staff is not approachable because they avert your eyes and try to avoid eye contact. They will only help when asked to help. I only noticed the lack of eye contact issue when one of the car service drivers picking me up to take me to the airport commented that the Mercure Grand staff does not look you in the eye and are never helpful when he comes to pick up a hotel guest. I could not disagree with him nor could I defend the Mercure Grand as he had "hit the nail on the head". Housekeeping provided spotty service, some days we would returned to find the water glasses unwashed and other days the glasses would be clean. Champagne bucket, champagne glasses and empty champagne bottle remained in the room for three days and was only removed when we left it by the door. Service is not consistent and it is a shame as this is a very lovely hotel. The steep hill when walking to/from town is not recommended for those with a heart or a respiratory problem.

lovely hotel

from janalibor
Have just spent 3 nights at this hotel, the porter is very helpful as previously suggested. The rooms do not all have lake facing views mine lead out on to a garden but was a lovely room a mini suite. lake facing rooms are 3rd floor and above. My room had a washer dryer (very useful) mini kitchen, lounge and lovely onsuite bedroom. Yes a lake view would have been spectacular but they do come at a premium. The view from the dinning room was so incredible that you forgot to eat and would have to be one of the most romantic settings ever for dinner. The staff did not start battering at your door at ungodly hours trying to clean but were all helpful and managed to slip in and out without me being present something lacking in many hotels I have found. In Queenstown you pay your money and take your choice, views are at a premium and expensive. This is a lovely hotel clean and wll run but you will pay more if you want the view to go with it. Oh and if you have an Accor hotel card forget it you wont get your points here

Beware...!

from Richard065
You need to make it abundantly clear what sort of room you want when booking and above all whether you want a sea view - where room supply is strictly limited! We arrived for four nights having booked 2 luxury double rooms. The ones we were shown were awful. Both looked out onto a concrete wall with no view at all. Electric light needed to be on all day. The rooms were also over the main entrance where tour buses parked and disgorged fumes etc.

When we protested we were offered apartments at a higher price, allegedly with a sea view - but you had to stand on a chair to look out of a velux window in the roof to see the sea.

Finally we left the hotel and booked two suites at the hotel next door (Rydges) which seemed to have many more rooms with sea facing views with balconies - albeit the hotel was not quite as "posh" as the Mercure!

Only when we had booked these suites did Mercure offer us two sea facing suites - which had become available on further investigation - which we politely declined.

Also important to understand that this hotel - unlike Rydges - is not actually on lakeside front. You have to climb a very steep hill - not for people with heart problems! - to get to main entrance.

The staff varied - a Hungarian guy was very helpful with our luggage but a female assistant manager was quite appalling and seemd to think the whole incident was hilarious.

Hence beware and make sure you know what you are getting

Lovely Hotel, Huge Room

from WickedTime
This hotel has a lovely feel to it, with great views over the Remarkables. Due to a slight mix up when booking we ended up in a one-bedroom suite which was HUGE and very well appointed

The location is excellent, being away from the busy area but only a 5 minute or so walk away. Would definately recommend

t Book through On-Line Service

from JenniferPhoenix
We enjoyed our stay at the Grand Mecure - but have been fighting with the hotel for over a month about them double-charging us for our stay. We had booked our trip through Orbitz (through Trip Advisor) and were pre-paid. Upon checking out of the hotel, we were told we were good to go - but upon receiving our credit card statement - we have been billed twice for the stay. Customer Service and the Hotel Manager has not returned any of our requests for a credit. Terrible!

I would recommend the hotel - if you don't mind paying twice the price!

Great Hotel

from helpfiji
We had a 1-bedroom suite on the 3rd floor overlooking the lake. It was wonderful! Very comfortable, everything you could possibly want. We cooked breakfast in our room each morning but ate dinner 2 of our 3 nights in their Latimer Restaurant. The service, food and view was excellent. Would definitely recommend staying here.
If you want a view - make sure you book from the 3rd floor up and make sure you ask for a front room with a view of the lake. You can get Deluxe double rooms (without cooking facilities) facing the lake as well if you don't want to prepare your own breakfasts.

Top Local Tips for Queenstown

Jetboating Try jetboating the Dart River through Dart River Safaris. It's amazing scenery and you can be a total chicken (like me) and still enjoy the boat ride. It's not too crazy and it's simply breathtaking to see nature upclose and be out in the wilderness for a few hours.

Shotover Jet I went on the Shotover Jet the first day I was in Queenstown. The weather was beautiful and the ride on the Shotover Jet was so much fun! I highly recommend it.

Good value Speights Ale Bar has very good value food & its tasty too. Lombardi's at St Moritz has delicious pizza & romantic ambiance for something more posh. Cafe 111 in Isle Street has great breakfasts. Habebes has amazing turkish roll ups from $7.00.

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Other names for St Moritz Queenstown Hotel

  • st moritz hotel queenstown
  • queenstown st moritz hotel
  • Address: Brunswick Street - Queenstown - 1116 - New Zealand
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"St Moritz" - Frank

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