Heritage Queenstown Hotel

, Queenstown, New Zealand
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Heritage Queenstown Hotel

4 star

Rooms: 211

91 Fernhill Road - Queenstown - 9197 - New Zealand Hotel Website | | 03 442 4988
279 Traveller

Reviews - Heritage Queenstown Hotel

Historical Traveller Reviews of Heritage Queenstown Hotel


from A TripAdvisor Member
We felt welcomed from the time we checked in to the time we left. The staff was friendly, helpful and accommodating. Our upgraded villa was very clean and equipped with all the basic amenities. The master room and family room overlooked the unforgettable sceneries of the Remarkables and lakes while the back rooms had a semi view of the forest. The gas fireplace was easy to turn on and kept the cool evenings in the family room warm and cozy. The bathrooms were quite contemporary with a marble ambience. Our only disappointment was the bed mattresses, sheets and pillows that made sleeping uncomfortable. The free regular shuttle bus to Queenstown was convenient and allowed us to enjoy the privacy and quiet of the Heritage. We will always remember this first stopover in New Zealand thanks to the generous and helpful staff that made it unforgettable. The Wongs of Honolulu, Hawaii

Gorgeous views from the Heritage Queenstown - shame about the service

from Nangs
The Heritage Queenstown is situated in a breathtakingly beautiful spot. The views from the lake-view suites are magnificent. Over the course of my stay, I stayed in two rooms. The first room was well-appointed, clean and comfortable. The second room (in the "Waterfall Wing) was also clean and well appointed, however, a little tired. Also, this room was close to the highway and a little noisy overnight as cars struggled to negotiate a steep hill! The rooms had no in-room air-conditioning, so were hot and stuffy in the warm, summer weather.
As for the service: some of the young staff, largely made up of multinationals (presumably passing the time until the start of ski season??) did not seem cut out for the hospitality industry. Although we did experience polite, courteous and helpful service, a number of staff were indifferent, a bit too casual and at times abrupt. For example, when I entered the restaurant for breakfast one morning, the Maitre d’ simply barked "who're you with". Not a "good morning maam" in sight and then a "see ya later guys" from a young waiter as we left. I’d accept that from the local café, however, not from a silver service restaurant. Perhaps I'm being overly fussy, however, the Heritage chain usually provides great service in great settings. I feel the Heritage Queenstown lets the chain down in terms of overall service. That said, I would stay there again in a heartbeat. It truly is a gorgeous and relaxing spot!


from dk10
Part of my experience is coloured by the fact that we couldn't get lake-facing rooms (peak season time, and I was warned, so I can't complain about that), and our rooms actually overlooked the outdoor car park. So bear that in mind. The person at check-in did not so much as offer a perfunctory smile, and this was on the afternoon of Dec 31. We asked him a question about extending baby sitter timings, and he was immediately combative - we immediately dropped the subject!

Now for the hotel itself-
We were booked into a 2 bedroom executive suite- which is basically two interconnected rooms. Each hotel room was large, with an in room kitchen and laundry facilities. The bathroom though large was obviously for disabled persons, so very basic. The lack of a view really killed the experience, so if one is going to stay at the hotel, it HAS to be the lake facing rooms, unless you're just looking for a place to sleep.

The pool is small and the jacuzzi really basic, with all kinds of strange angles and protusions. Car parking is a little limited during season, and with the hotel so far from town you do need a car to get around.

We called in food one evening when I wasn't feeling well, and I have to say that it was the quickest service that we EVER got in all of New Zealand, and the food was excellent!

To sum it up, if I had an option, I wouldn't really stay there again even if I were to get lake-facing rooms, though it is very serviceable. There just isn't enough going for the hotel.

Lovely view, poor furnishings

from AlohaHal
The lake view from the balcony was beautiful. The bathroom had been updated and was quite nice. Everything else about the room was very worn, from the furniture to the bedding. Our room looked absolutely nothing like the room pictured. It was very disappointing.

Excellent stay

from only1eebo
We had an excellent stay in Sept '05 for a weekend. The room was large with everything as described. The lake view room was also excellent.

Service in the hotel was good, the food was excellent and the bar area was cosy (when the wood burning fire was going).

The hotel is perhaps a 15 min walk from the center of QT, but this was more than easy to do, especially as there was a lake side path for the exact purpose of 'strolling'. Complimentary bus was an alternative, that ran every 1/2 hour from 6.30 ish pm.

No Thanks for the Heritage Queenstown

from A TripAdvisor Member
We reserved a lake view studio suite which we received but it was on the ground floor in the corner and was told we would not be able to change rooms because all other similar rooms were sold out in our category. Thats fine but all 6 nights and no one contacted us concerning a room change the entire stay after our request was put in.

One of the main reasons we picked the hotel was for the Internet service in the room. No where on the website or during the reservation process was I informed of the $33.68 daily charge for Internet service.

Started looking for the coffee plunger that was to be in our suite and opened up the dishwasher to find it full of dishes! They were clean though. After putting the dishes away a coffee plunger was immediately brought to us.

Now here is the one that made me write this review...we pull back the bed and found the sheets had not been changed! Hair was all over the sheets! First time I have had that experience in 20 years in this business. New sheets were brought to our room and it was 11PM so I ended up just making the bed myself although the staff did offer to change the sheets.

The other thing that bothered me was the joining room door, you can hear and smell everything that is cooking in the room next door.

Other than our newspaper request for the first morning never arrived, the rest of the week went pretty smooth. Room service was a great price and the food excellent. Never had a problem with fresh sheets and towels after day 1.

Check out the sunrise pic we shot from our room...you gotta admit the view is pretty nice!

Better than expected

from JulesBermuda
I really hadn't expected much from this hotel to be honest. New Zealand seemed to have two levels of hotel from the research I did - very expensive or very cheap. So I was really pleased to arrive here and find our studio was sizeable, had all the amenities we needed and hadn't expected (kitchen, washing machine with tumble dryer and detergent) and although we didn't have a view of the lake, we did have a view of the spa so we could see everytime we looked that it was heaving with groups of adults and children so we didn't waste our time going down there. I wouldn't rate the reception staff who were totally indifferent and not remotely fussed whether or not we had a good time, but we liked Queenstown so much we stayed an extra day and the hotel was able to accomodate that which was handy. A very comforatble hotel and I would go back there.

Long way from Town / limited rooms with views

from A TripAdvisor Member
I recently stayed at this hotel with my wife. It is too far to walk from the town and the buses are not too frequent. Also there are limited rooms with the view you want in Queenstown i.e the lake and Remarkables mountain range. I requested one but on arrival was told there were none left. I pointed out they could have informed me earlier, but they said I was welcome to try elsewhere. Otherwise it is a reasonable 3-4 star hotel. Restaurant med to high price ( bear in mind parking in town not easy and the hotel is fairly isolated on a hilside ), use of the room safe is an extra $5.25 a day. Rooms are in seperate buildings and you must walk outside through the weather to get to reception / restaurant / pool etc. Room size was reasonable ( we had a very large bathroom, but it was obviously for disabled persons so had minimal ameneties and was rather institutional feeling with a pull down plastic seat in the shower,steel handrails,etc. )

Overall next time we would stay somewhere in the town.

The Best in Queenstown

from A TripAdvisor Member
I've been in this hotel twice in my life in 2003 and 2004. I might say it is the best resort hotel in Queenstown. I looked at other hotels there as well, but they were nothing compared to the Heritage. There are certainly tons of advantages in Heritage. Well, first of all the service was pleasant and the restaurant was really good, the ski storage in the undergroung garaje is very helpful in winter, and the rooms were quiet peaceful even though we lived near the road. Probably, the main advantage of this hotel is in its location, because all the hotels located in downtown are either noisy or bad quality. The Heritage is located above the downtown and has some amazingly astounding views with the lake and the Remarkables, especially in winter. I suggest everyone to come at winter, because it is really beautiful and of course, there are three nearby ski resorts that tourists could visit.
I enjoyed the Heritage and looking forward to come again in 2005!

Excellent service at the Heritage

from hliss
We really enjoyed our stay at the Heritage Queenstown. We were upgraded to a 1 bedroom suite, with breathtaking views of the lake and mountains. Although we had a couple of minor glitches (washing machine didn't work well and safe did not work), we found that everyone we enountered provided exceptional service - every little thing we needed was tended to immediately. The concierge desk was extremely helpful and professional in setting up excursions and reservations. Breakfast was included with our stay, and was a buffet. Although the buffet was not as stellar as the service, there were a lot of items to choose from, and definitely something for everyone. It was possible to walk to the downtown area from the hotel, but it would take a LONG time to get there (the hotel is on top of a steep hill) - we would recommend driving or taking one of the courtesy shuttles. It only took about 2 minutes to drive to the downtown area from the hotel, and that was what we did during our stay. Although some might find it convenient to be right downtown, we were relieved not to be staying there, and enjoyed the peace and quiet of the Heritage's location. We would definitely return.

Top Local Tips for Queenstown

Excursions Do drive to Glenorchy- after c. 23kms from the hotel is I think the loveliest view I have ever seen. Snow capped mountain, lake, islands, wooded hills, rugged mountains and grassland. Also go to Arrowtown.

visit queenstown When i was planning the trip, i had a lot of people saying not to go to queenstown as its very touristy but i'm glad I went as its just a beautiful place. I felt relaxed and even my daughter enjoyed the place. It is really the Switzerland closest to Asia.

Milford Sound We particularly enjoyed taking a flight over the mountains to the Milford Sound ,taking in marvellous scenery. This seemed a better option than a five hour journey each way by road.


Other names for Heritage Queenstown Hotel

  • queenstown heritage hotel
  • heritage hotel queenstown
  • Address: 91 Fernhill Road - Queenstown - 9197 - New Zealand
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