Heritage Queenstown Hotel
Reviews - Heritage Queenstown Hotel
Read 279 additional reviews of Heritage Queenstown Hotel at TripAdvisor.
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Historical Traveller Reviews of Heritage Queenstown Hotel
Unforgettablefrom A TripAdvisor Member
Gorgeous views from the Heritage Queenstown - shame about the servicefrom Nangs
As for the service: some of the young staff, largely made up of multinationals (presumably passing the time until the start of ski season??) did not seem cut out for the hospitality industry. Although we did experience polite, courteous and helpful service, a number of staff were indifferent, a bit too casual and at times abrupt. For example, when I entered the restaurant for breakfast one morning, the Maitre d’ simply barked "who're you with". Not a "good morning maam" in sight and then a "see ya later guys" from a young waiter as we left. I’d accept that from the local café, however, not from a silver service restaurant. Perhaps I'm being overly fussy, however, the Heritage chain usually provides great service in great settings. I feel the Heritage Queenstown lets the chain down in terms of overall service. That said, I would stay there again in a heartbeat. It truly is a gorgeous and relaxing spot!
Now for the hotel itself-
We were booked into a 2 bedroom executive suite- which is basically two interconnected rooms. Each hotel room was large, with an in room kitchen and laundry facilities. The bathroom though large was obviously for disabled persons, so very basic. The lack of a view really killed the experience, so if one is going to stay at the hotel, it HAS to be the lake facing rooms, unless you're just looking for a place to sleep.
The pool is small and the jacuzzi really basic, with all kinds of strange angles and protusions. Car parking is a little limited during season, and with the hotel so far from town you do need a car to get around.
We called in food one evening when I wasn't feeling well, and I have to say that it was the quickest service that we EVER got in all of New Zealand, and the food was excellent!
To sum it up, if I had an option, I wouldn't really stay there again even if I were to get lake-facing rooms, though it is very serviceable. There just isn't enough going for the hotel.
Lovely view, poor furnishingsfrom AlohaHal
Excellent stayfrom only1eebo
Service in the hotel was good, the food was excellent and the bar area was cosy (when the wood burning fire was going).
The hotel is perhaps a 15 min walk from the center of QT, but this was more than easy to do, especially as there was a lake side path for the exact purpose of 'strolling'. Complimentary bus was an alternative, that ran every 1/2 hour from 6.30 ish pm.
No Thanks for the Heritage Queenstownfrom A TripAdvisor Member
One of the main reasons we picked the hotel was for the Internet service in the room. No where on the website or during the reservation process was I informed of the $33.68 daily charge for Internet service.
Started looking for the coffee plunger that was to be in our suite and opened up the dishwasher to find it full of dishes! They were clean though. After putting the dishes away a coffee plunger was immediately brought to us.
Now here is the one that made me write this review...we pull back the bed and found the sheets had not been changed! Hair was all over the sheets! First time I have had that experience in 20 years in this business. New sheets were brought to our room and it was 11PM so I ended up just making the bed myself although the staff did offer to change the sheets.
The other thing that bothered me was the joining room door, you can hear and smell everything that is cooking in the room next door.
Other than our newspaper request for the first morning never arrived, the rest of the week went pretty smooth. Room service was a great price and the food excellent. Never had a problem with fresh sheets and towels after day 1.
Check out the sunrise pic we shot from our room...you gotta admit the view is pretty nice!
Better than expectedfrom JulesBermuda
Long way from Town / limited rooms with viewsfrom A TripAdvisor Member
Overall next time we would stay somewhere in the town.
The Best in Queenstownfrom A TripAdvisor Member
I enjoyed the Heritage and looking forward to come again in 2005!
Excellent service at the Heritagefrom hliss
Top Local Tips for Queenstown
Excursions Do drive to Glenorchy- after c. 23kms from the hotel is I think the loveliest view I have ever seen. Snow capped mountain, lake, islands, wooded hills, rugged mountains and grassland. Also go to Arrowtown.
visit queenstown When i was planning the trip, i had a lot of people saying not to go to queenstown as its very touristy but i'm glad I went as its just a beautiful place. I felt relaxed and even my daughter enjoyed the place. It is really the Switzerland closest to Asia.
Milford Sound We particularly enjoyed taking a flight over the mountains to the Milford Sound ,taking in marvellous scenery. This seemed a better option than a five hour journey each way by road.
Other names for Heritage Queenstown Hotel
- queenstown heritage hotel
- heritage hotel queenstown
- Address: 91 Fernhill Road - Queenstown - 9197 - New Zealand
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