Crowne Plaza Queenstown Hotel

, Queenstown, New Zealand
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Crowne Plaza Queenstown Hotel

Beach Street - Queenstown - 9300 - New Zealand Hotel Website | | 64 3 4427800
417 Traveller

Reviews - Crowne Plaza Queenstown Hotel

8/10
Luxurious
Submitted by: Charoon in 03/11/05
  • Age Group: 51 - 60
  • From: Thailand
  • Traveller type: Family Traveller
Very nice hotel, good in service and good location for shopping and booking for any tours and dinning.

Historical Traveller Reviews of Crowne Plaza Queenstown Hotel

I LOVE THIS HOTEL - THE VIEWS ARE AMAZING

from hopeisland
This is the second time we have been back to Queenstown we loved it so much the first time and again we where treated to an outstanding service at Crowne Plaza hotel.

Before going I had read a few comments about don't pay extra for Lake-views......I have no idea why? They are to die for and given the NZ exchange rate why wouldn't you treat yourself.

The hotel once again excelled at everything and I can honestly say after staying twice I would not stay anywhere else.

Well done Crowne Plaza Queenstown!!!!!!!!

PS make sure you dine in threesixty not your average restaurant food.

t

from ticketiboo
We heard Queenstown was beautiful so we thought we'd splash out on a premium 'Lakeview' room. But you could only see a sliver of the lake if you stood on the edge of the balcony on your tip toes.. SEE PHOTO. We said 'there's been a bit of a mistake here' to be met with staff saying 'you only get a partial lakeview..' Spoke to manager, a guy called Collins, who was unhelpful and very careful with his words - he admitted this was a regular issue. We felt cheated, they wouldn't even give us a refund of the extra $53 a night we paid for the 'Lakeview'. Really, really disappointing - especially from the Kiwis who I thought would be far straighter. The location is good.

Good Hotel and Location but there are Issues that need Fixing

from jen_rob
We spent 3 nights in a lake view room on the 4/F at the Crowne Plaza Queenstown in mid April 2007. We had pre-booked but arrived a little earlier than their 2:00pm check-in time. Contrary to our experiences at a couple of other hotels in NZ when we received a very cold reception by arriving an hour before their statutory check-in time (like "how dare you present yourselves before our appointed time, get lost and come back after 2:00pm"), the reception staff were friendly and very helpful in quickly arranging a room. The concierge took our bags from the car and offered to valet park it, however as there were some smaller bags (laptop computer and fragile valuables) that we wanted to carry ourselves, we elected to park the car ourselves. In the few minutes it took to park our car and make our way to the room, our bags were already there.

The room was clean, well furnished with flat screen TV and had a good comfortable king bed with choice of pillow types. Whilst the hotel has been recently refurbished, it has not been possible to disguise the bathrooms that are still the 30 something years old Travelodge standard bathrooms. The grate was missing from the bathroom basin and despite our asking that something be done to fix it on at least 3 occasions, nothing was done. On the third occasion we mentioned it to reception staff after part of a make-up item had accidentally dropped in the basin and disappeared down the drain, we were told that the hotel's maintenance crew were extremely busy. On our third morning we had a relatively short time between waking up, packing bags, having breakfast and checking out and were rather put off when we found that the toilet was not flushing properly and was unusable probably due to a partial blockage in the pipe work below. With no time to call maintenance and wait while they fixed the plumbing, we had no option other than to dress and use the public loos. The hotel's response re the basin grate or presenting guests with a blocked toilet first thing in the morning is not acceptable for a hotel that aspires to maintain a 5 star rating and corresponding room rates.

The balcony overlooking the lake and the "TSS Earnslaw" wharf had a couple of chairs and a table and was a pleasant place to enjoy a post lunch or afternoon glass of wine whilst watching the comings and goings of boats on the lake, the people around the lake foreshores and the rainbows as the rain and snow showers passed across the lake and over The Remarkables.

The Crowne Plaza is very well located, there is a Casino, several restaurants, the "TSS Earnslaw", jet boats, fishing charters and the Real Journeys office / bus terminal directly across the road and the shops, restaurants, Queenstown gardens and other tourist attractions are within a few minutes easy walk. One can spend as long as one likes wandering around the city without worrying about finding a car park or transport schedules to/from accommodation that is further out of town.

We had concerns from previous TA reports that noise may be a problem with the hotel fronting the lake front road and the buses coming and going to the "TSS Earnslaw" and Real Journeys but we were pleasantly surprised that we were not troubled by noise at all.

The buffet breakfast was generally reasonable although on one morning there was only scrambled eggs available for those wanting eggs and the bacon was so crisp and tough that one had the feeling that it was being recycled from previous meal leftovers. The hotel kitchen obviously had a few problems with its dish washing hygiene as on two mornings we found several dirty plates with food residue on them in the stack of fresh plates as well as at least six dirty juice glasses ready for guest use on the buffet. We also had to return a few dirty coffee cups that had been set fresh on the table. Service was OK. We did not use the restaurant or bars for dinner or evening drinks.

The room rate of NZ$261 for the lake view room inclusive of two buffet breakfasts is probably acceptable if all of the noted hotel deficiencies are corrected.

To summarise:
Good points: Reception and concierge service, well furnished comfortable room, good bed, lake view balcony, free car parking, great location within easy walking distance to shops, restaurants and tourist attractions.

Not Satisfactory: Bathroom, bathroom plumbing, lack of maintenance response, some buffet food, kitchen dishwashing and hygiene quality control. These unsatisfactory points will quickly drag down this otherwise good hotel if the management / building owners fail to correct these problems as a matter of urgency.

View not worth extra money

from Peggysue45
Do not pay top dollars for a "Lake View Room" as in our case we did not get one. Booked for easter with hotel direct even contacted them to ensure if we paid top $$$'s would we be sure of a lake view on a high floor. Yes that is why you pay the extra $$$'s we were advised. Upon checking in we were told we had been upgraded from a Queen to a King - that was a good start but then when told our room # I queried it as only on the 2nd floor but assured we still had a lake view. Well yes & no see pics attached. Was very disappointed in the room as overlooked the buildings out front & not very private you basically had to stand right at the doors to view the lake to the right. To her credit the duty manager tried helping us but nothing much available due to the Rugby being on that same weekend. I know one does not stay in room for long periods but when we go away we always pick one place where we stay upmarket & in this case it was the Crowne. So do not pay the extra for "full lake view rooms" unless you can be guaranteed of the top floors. Makes us wonder if the Queen room may have been the better view. Rooms were well appointed & well maintained. Parking out the back is first in best dressed & not secured. Location was excellent as we walked everywhere within the town itself.

Basically a business hotel

from catulla
I didn't like this hotel as much as others did. I have been there twice now.

Sure, the staff were friendly and the rooms were well appointed. It is also well located, being a short walk from the centre of town. But it seemed to be aiming for business travellers, not leisure travellers like us. The breakfast buffet was stale, as if the fruit had been cut up the night before. The rooms were not well cleaned and we were most disappointed that the "lake view" that we paid extra for was not a view of the lake. You could see some of the lake from the balcony, but the view from the room was of the house across the street. It was definitely not worth the higher rate.

The foyer and bar area are well designed in a modern edgy style, but the forecourt looked like a car rental yard, so initially I missed it and drove straight past!

Great hotel

from Dlobo
Great hotel - it was clean and the reception area was modern and funky. The rooms were a good size with comfortable beds. The views were great as we had a balcony. The location was perfect as it was only one minute into town. The staff were really efficient and friendly. If you want a hotel that isn't kitted out like a Swiss chalet then this is it

Nice, affordable, and convenient Crowne Plaza

from bikinigirl
The Crowne Plaza is clean, affordable, and convenient. The rooms are very standard, nothing special. Of course, this means there were no surprises. The beds were very comfortable. The decks are a nice bonus.

The breakfast buffet is hearty. Once again, no surprises, and the service was excellent. The bar is okay if you are with a group. This is not a "hot" scene, but it is a nice place to start or catch a nitecap.

The reception staff were excellent! They are well-connected to everyone in town and can/will make arrangements for any activities in which you're interested--let them do this for you.

I would recommend this hotel. Like I said, it's not fancy, but it is a good hotel overall.

Best location in Queenstwon

from aviators
Chose this on location and T/A reviews. A fourth floor room with balcony overlooking the lake and wharf area. Views to die for! Right in the heart of the shopping area. No hills to climb to get there. Best restaurants in walking distance. Free valet parking.

Cracking Place

from Iantofp
Very modern and minimalist, the staff were extremely attentive. The room was excellent with everything we needed, but the view was spoilt slightly by the fact we were behind the Hotel Frontage which meant we had to look sideways. Given the choice however we would return!

Fantastic Location

from FoxTraveler
We just spent 5 wonderful days in Queenstown at the Crowne Plaza. The location is excellent—just across the street from the wharf/boardwalk area and the central shopping district. Everything was within a short walking distance—launching points for activities, the Gondola, restaurants, shopping, and the park, and Real Journeys booking spot was directly across the street. The hotel was great! It was very clean and had a modern décor. The staff was extremely helpful, especially the concierge desk. They were willing to help us out in any way possible, from booking activities to checking on our flights to getting ice for our room. The rooms were spacious and very nice, with a plasma TV on the wall, large bathroom and very comfortable beds. One of the nicest touches was the faux fur throws on the beds. We had a courtyard room which had a great view of the Remarkables. We never ate in the hotel restaurant, but the breakfast buffet looked good and was actually included in the price of the room. All in all, this is a great hotel and we would highly recommend it.
As for Queenstown, take advantage of all there is. We had a rental car (free parking at the hotel), so we were able to drive to many of the outlying areas. Highly recommend bungy jumping—we did the Kawarau River Bridge, and it was a blast! Jet-boating on the Shotover River is a must-do. We’d recommend the Shotover rather than the Kawarau for jet-boating, as the Shotover goes through a canyon and is much more exciting! If you do an activity and like it so much to do it again, many offer 50% off discounts if you book a second one right away. We also took a day and drove to Milford Sound for the cruise with Real Journeys. We opted to drive ourselves since we had a car and could control our own schedule. Everyone told us it would take 5 hours to get there, but we made it in 3½ …easy to do if you make quick stops for pictures. Apparently the buses stop for 10 minutes at a time for photo opportunities as well as morning and afternoon tea. The scenery on the drive is something not to be missed, as you travel through farmland full of sheetp, multiple lakes, grasslands in foothills, then dense forests, then bare rock majestic snow-capped mountains! We also did short trips to Glenorchy, Arthurs Point, and Arrowtown to see some of the outlying areas. And don’t miss the Gondola and luge….it’s an inexpensive and fun way to spend an afternoon!

Top Local Tips for Queenstown

Gondola and Milford Sound Trip Go up on the gondola where you will get fantastic views. If you go on the Milford Sound Tour and take the Scenic flight return option, beware if the weather not too good. We had to return by coach because the weather was too cloudy to fly back. We were not told this before we set off and so had no option but to return to Queenstown by coach which meant a round trip in the coach of 11 hours. Had we known before setting out we would have liked the option to cancel the entire trip.

Get out and about Take a day to hire a car and go for a drive out to Arrowtown and all the way round to Wanaka and do the full circle. Some beautiful scenery and a good change.

Try Luciano's - across the road from the hotel Try Luciano's across the road from the hotel, 50 metre walk, great food...

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Other names for Crowne Plaza Queenstown Hotel

  • queenstown crowne plaza
  • Address: Beach Street - Queenstown - 9300 - New Zealand
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"Luxurious" - Charoon

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