Historical Traveller Reviews of Hyatt Regency Auckland Hotel
Great Hotel for the City
I stayed here in the Regency Suites for four nights, April 15-18. Having arrived in NZ at 5am, I was more than pleased to know I would be able to check into my room, having paid for the night before - I had heard that arriving at 6am and expecting to check-in early would be a problem. Seeing someone curled up on a lobby sofa suggested I had made the right decision. My room was fantastic! Full and modern kitchen, very spacious bathoom and what a luxurious bed! My room faced right out to the construction area and while I was expecting them to start their work at 7am on the Friday and Monday, they did, but it really wasn't a noticable sound at all. The view was otherwise okay, and the hotel is at the top of a steep hill - it took me by surprise the first day too! By the end I almost felt like a pro, but still took a picture to remind myself of it. I ate the morning breakfast once. I got soaked for $30.00 NZD for the equivalent of crappy buffet eggs and toast. It was much more pleasant to go down that hill and into the little bistros and have a breakfast and coffee down there. Business Centre was nice and quiet and room service was quick, convenient and reasonably priced. The lobby lounge and bar was pleasant and the big screen TV always attracted plenty of people and a good fun atmosphere.
I had a great time and after reading some of these reviews before I went, I was a bit sceptical, but quickly realized it wasn't all that bad. Front desk appeared to be understaffed and I did have to wait a few times to get a key for the business centre but otherwise fine.
While I wasn't there for long, I would have liked to have enjoyed the spa, but they were busy and you actually had to go to the spa to find out what the pricing for the services was. And when you saw it, they were pretty crazy. Even if there had been room to take me, I probably would have backed out. The pool and exercise rooms were fantastic.
Clean and Comfortable
We stayed at two different hotels in Auckland (Stamford Plaza and the Hyatt). The Hyatt was by far superior, and more reasonable in price! The rooms were standard, beds slightly on the hard side, but otherwise clean with decent bathrooms and standard ammenities.
I went to check out the spa and exercise room, which seemed like a very nice feature, however, there were no available appointments for spa treatments for the next day.
There was construction going on on the building next door, but if you kept the window shut the noise was minimal.
The staff was courteous and very helpful.
After a long flight, we were able to check in right away. Very efficient. Breakfast was on the club floor and was your typical continental - nothing special. The room was fine, no complaints but once again nothing overly special. Staff was very friendly and helpful. Location of the hotel is a bit of a walk from downtown Auckland (all uphill on the way back). Overall, the place was one of the better hotels in Auckland in my opinion. Not sure if it was worth the $190 per night but for Auckland it was a good bang for your buck. There were other hotels like the Hilton which was quite nice but twice the price. If I went back to Auckland I would probably stay here again.
I've stayed at some luxurious properties around the world and this Hyatt is not in the least luxurious ! I consider it to be just a standard business class hotel. The rooms are very small in the old part of the hotel. I don't know what the Regency rooms are like ... views are so so ( of the shipping yards ) and now there's early morning hammering and pounding with construction next door ! The walk to the waterfront and all the ferries, restaurants, etc. is quite a hike both up and down the hill. We took a cab home each time after that first climb - whew ! We never ate in the restaurant - prices were outrageous. We got GREAT , reasonable food down on the waterfront. The Hyatt is nothing to write home about. I wonder if the Copthorne would be a better choice ? The location certainly is !!!!!
P.S. AVOID the Kelly Tarlton's Underwater World at all costs !!!! Hokey, overpriced, not many fish to look at. I've seen home aquariums that are better. You'll be disappointed -believe me.
Go on the Dolphin / Whale safari. Awesome and money well spent !
This Is a great hotel - despite what others may say
Stayed here one night in December and very impressed. However, I must admit I was quite shocked at the outrageous comments of some other travellers. Yes the hotel IS on a hill, however the upside to this is that hotel guests receive attractive views of the city and harbour, a big selling point for most overseas tourists. And, as for construction next door, how could this possibly be the fault of the Hyatt Management? Those intending to make a reservation at ANY hotel should do their homework before booking! I personally found the hotel superb, staff friendly and efficient, food top class and views spectacular - yes, even with some construction next door. One suggestion about 'that' hill - perhaps a courtesy shuttle to and from the city centre would be a nice touch.
An ordinary Hyatt
from A TripAdvisor Member
Not up to the usual Hyatt Regency standard and something akin to Grand Central station - but no doubt doing great business.
The staff try hard but language problems exist which is surprising in a very 'British' country. Hyatt must run some better English classes !
Adjacent construction makes for noise in some rooms - check before you finalise. The new Residence block is however excellent - spacious and very good value.
Location is not too good for restaurants and the hotel eatery is quite ordinary.
Good for an overnight stay but not for longer than that.
There is a huge construction site (with lots of noise and dust) right next to the Residences! I booked a Residence with a view (top floors) and got a view directly onto this site! The staff is awful, the hotel has temporarily no management (old manager has left) and that shows! Breakfast at the Cafe is lousy, the coffee even worse! There is no laundry facility in the whole house (not even in the residences!). The older part of the hotel is shabby and rundown, you even have to queue in front of the reception desk! Furthermore, the location is on a hill, so be good at your feet!
I would recommend any other hotel in Auckland but the Hyatt, at not time it felt like a HYATT at all!
t do it.
I am really annoyed about the clueless and uphelpful staff at this hotel. We arrived at about 7am after a long flight and whilst we understood perfectly well that we would not be able to check into our room immediately, we did want to just freshen up (i.e. visit loo and change clothes). Do you think the woman on the desk knew what we were talking about? No concept. She seemed to think we should open up the suitcases in reception, pull out our change of underwear and then go to the public toilet to change!!!!
What really annoyed me is that we found out later that they have spa, shower, changing facilities downstairs in the spa which are free to all guests at all times (including pre-check in!!!)
Ugly hotel too.
Construction going on in Feb 2005
The Hyatt is in a great downtown location, only about 5 blocks from Queen Street. The walk back to the hotel from Queen Street is up a hill all 5 blocks, so you'll get some exercise! The temporary problem is that on either front (view of Auckland University and park) or back of the hotel (view of shipping cargo port of the bay), there are construction cranes building a new wing for the Hyatt. We stayed on a Thursday night, and Friday morning the cranes started up after 7AM - which isn't really too bad, but you should keep it in mind. The construction will be going for at least a few months. We stayed in the original (older) area, and the room was nice - though the carpeting definitely looked worn. The air conditioner worked oddly, for it switched between warm and cold air continually without cycling off. Once the room would cool off, we manually turned off the A/C so that the heat wouldn't kick on. Once construction is done, it will be worth staying at.
Excellent Club Floor
We stayed in a clubroom which is spacious and with great view over the harbour. We saw rainbow from our room too! The food and service in the club lounge is very good. It was so nice to have a quiet breakfast overlooking the park at the club lounge. The location of the hotel is convenient but walking uphill on the way back after a long day out could be a challenge. The service at the reception is ok but may be further improved.
Top Local Tips for Auckland
Good city for walking
Get out and walk here! Well worth it, especially after a long plane trip.
Use the free city bus from Queen Street and get off at University Station. It will make your walk much easier!
Motor and Transport museum (Motat) is split in two halves, one near the Zoo and the other closer to the city. You don't have to visit both halves in the same day. The ticket remains good for the other half for up to a year.