The Westin Kuala Lumpur Hotel
Reviews - The Westin Kuala Lumpur Hotel
- Age Group: 31 - 40
- From: Malaysia
- Traveller type: Relaxation Seeker
Read 726 additional reviews of The Westin Kuala Lumpur Hotel at TripAdvisor.
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Historical Traveller Reviews of The Westin Kuala Lumpur Hotel
Good hotel for short staysfrom 1stclasstravel
Very acceptable business hotelfrom AndrewD
Great locationfrom Tucks1956
On the first night we ate at Eest (sic), one of the restaurants at the Westin. Thought the lighting was a little too low which made reading the muenu difficult, but apart from that had a good meal. Found the staff in the bar to be very friendly and attentive so was surprised by other comments about erratic service.
The rooms were of the standard you would expect of a 5 star hotel. Special mention must go to the Heavenly Bed and Heavenly Shower - sheer bliss. We were on 29th floor and were not disturbed by the works at the construction site. Every city in the world has construction sites and the Westin cannot be blamed for the one on its doorstep - it didn't cause us a problem and we didn't find it dusty. We had a view of the Petronas Twin Towers (you have to request this) and it was fantastic watching the inevitable evening thunderstorms with lightning lighting up the towers. Security was good - you can't use the lift without a room key so that helps to stop people who shouldn't be there wandering around.
Breakfast was extra to the room rate but very good with a huge choice of food and very convenient. You could go out and have breakfast elsewhere but this would eat into your time if you only have a limited stay.
The location is great as it is in the heart of the shopping district with several large shopping malls just around the corner. These also contain hawker style eating areas so if you want to eat cheaply it's worth a go. The Monorail station is just around the corner as well, and it was easy to use it to get into China Town and Jalan Petaling.
The hotel was used by both business people and tourists. If I were to visit KL again I wouldn't hesitate to use this hotel again.
Avoid like the plaguefrom A TripAdvisor Member
Don't get me wrong, it's smack in the middle of the shopping area; however be forewarned that there's a massive construction site in front of the Westin and the work goes on till the wee hours of the night. So, if you're a pretty light sleeper like I am, you will definitely be kept awake even if you're on the upper floors. And, if you're allergic to dust, you should bring along a mask when coming or going.
Facilities-wise, it has a pretty modern gym with all the latest gadgets and gizmos. So, if your idea of a holiday is pumping iron, you're in for a treat. However, if you're like me and just want to lounge by the pool, you'll be disappointed 'cause the pool is pretty small and tend to look smaller when families with kids crowd out the area.
And the room? As always I love the Heavenly Bed. But the room is surprisingly begining to look dated although it was opened in 2003. I like the small complimentary Westin branded coffee packets but do wash the provided mugs before using. Ours were downright dusty and had stains around the edges.
Anyway, the reason why I wouldn't return is the service, or the lack thereof. I felt the staff were more interested looking good in their smart-looking uniforms than actually serving the guests. On one occasion, we were five minutes after the breakfast deadline ... the waitress glared at us, slowly looked at her watch, looked up at us again and proceeded to walk away! We took as a sign to follow her, and was seated at a table that had a setting for just one person. Practically had to plead for someone to get me another plate and some cutlery. I kid you not.
By the time we checked out, we were starting to laugh everytime we encountered more cases of the poor service. I mean, is this a five-star hotel or were we being filmed on "Candid Camera"? The check-out staff was surly as well, and when I signed off the bill, he LITERALLY grunted, and which I took for a sign of appreciation and grunted back in reply!
And don't bother complaining to the management, I got back a reply practically saying "thanks but no thanks".
Perfect for the business traveller in Kuala Lumpurfrom A TripAdvisor Member
The rooms are nice, the breakfast buffet (included in the rate) is excellent, and the location is good -- 5 min taxi to KLCC and the twin towers, but near a lot of restaurants and shopping.
The only downside that I would mention is that the standard room service menu is not great-- BUT you can order up food from the other restaurants in the hotel (this is a great business travel tip that works well at other hotels with the same problem as well...)
All in all, the Westin has won my heart and I will go back there whenever I am in KL. The Mandarin and the Shangri-La are not really any better, and are much more expensive. The only hotel in KL that compares is the new Hilton, but that is really far from where i was working (KLCC).
Slightly disappointedfrom cosmic_dot
amenities, poor servicefrom ahs4y
the welcome wasnt too goodfrom A TripAdvisor Member
Unpredictable service qualityfrom A TripAdvisor Member
Top Local Tips for Kuala Lumpur
Taxis Very cheap if insist the taxi you get into charges by the metre rather than a negotiated or reportedly agreed price. Otherwise get another taxi as plenty around. Similar to airport taxis, cheaper one for set price is at very end of the arrival terminal (prepay at a counter located inside terminal), very clean and great service to your hotel door.
Must do... Must visit the Skybar at the Trader's Hotel after dark. Note there is a steep cover charge on Fridays and Saturdays. It is an open air rooftop bar with some shelter from the elements, and the view of the Petronas Towers is awesome!
JW Marriott hotel Go downstairs at the Marriott for dinner. Lots of options, and really good atmosphere. Food is not all bad either
Other names for The Westin Kuala Lumpur Hotel
- westin kuala lumpur
- kuala lumpur westin
- Address: 199 Jalan Bukit Bintang - Kuala Lumpur - 55100 - Malaysia
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