Swiss Garden Hotel

, Kuala Lumpur, Malaysia
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Swiss Garden Hotel

, Kuala Lumpur
117 Jalan Pudu - Kuala Lumpur - 55100 - Malaysia 3-2141-3333
626 Traveller

Reviews - Swiss Garden Hotel

9/10
Excellent staff and Food!
Submitted by: Aishiqin in 14/05/07
  • Age Group: 18 - 25
  • From: Singapore
  • Traveller type: Family Traveller
I went to KL last year with my mom and sis. The staff are really nice and all. They helped us to call a cab that actually uses meter not the ones parked outside. Anyways, the breakfast is excellent. Yum yum... I mean I've travelled a lot with my family but Swiss Garden has one of the best omelettes and my mom says they have great pastries. At night, they have this guy who plays the piano so skilfully. Very Chilled out environment at the bar. Good Hotel. Love to be there again.

Historical Traveller Reviews of Swiss Garden Hotel

good hotel

from female-tourist
I had a very nice room - basic, but very clean, with coffee maker, fridge and room safe. I asked for a non-smoking room in a quiet location so I was given a room at the back of the hotel overlooking waste ground used for parking. But I think this was probably better than being on the front overlooking a street of noisy traffic. I only stayed 2 nights, as a stopover, and had breakfast both mornings - a good selection of Asian and European food in a very efficiently run dining room. I only had dinner one evening. I don't like spicy foods and the waiter very patiently explained the unfamiliar dishes on the menu. The doormen and porters were very friendly and willing to chat with guests. Overall, good value for money, but single rooms are always expensive.

The hotel is about 10 mins walk from the monorail which takes you to many tourist attractions. Warning - the Petronas Towers are closed on Mondays for cleaning and the fountains are also off in the adjoining KLCC park. The KL Tower is open daily.

Liked it so much came back!

from Claypole
Shopped around and best price was on their website. Came here June 2005 and again Oct 2006. Lovely rooms, great breakfast and good location. Helpful staff and concierge. Walkable to the Petronas - about 20 minutes and on the doorstep for the shopping mall and some great hawker stalls for food. Would happily stay there again.

Great Hotel

from markhifly
Stayed in this hotel one night in august 2006, unfortunately had to take room directly at the hotel, so had no discount, anyway hotel is beautiful, location is great, rooms were clean and spacious, the bed was comfortable, bathroom had both bath and shower and was also clean. In room rate was included full buffet breakfast, i think on of the best buffet i've ever seen!! plenty of choice, from local to western food, really excellend!!! over all a pleasend stay, only advise book thought the internet, you will get good discounts!!

Poor Service

from yellowstar
We were on our honeymoon, came from Borneo stayed for 2 nights in the Swiss Garden KL and then went on to the Malaysian East Coast.

Since it was our honeymoon I was in contact to the Swiss Garden Hotel already more than a month before we arrived in order to make sure everything would be as perfect as possible when we arrive. At the time I ordered roses and the hotel managemenet announced in writing to give us a complimentary fruit basket on the room.
However, when we arrived I was surprised. The lobby didn't look as clean as the impression was given on the website. The room (a "double deluxe room" as they call it) was spacious, but not special at all. A little black animal that we couldn't identify ran through the bathroom on our arrival... As we switched on the bathroom light in disappeared quickly and was luckily not seen again.
Of course, the ordered flowers weren't on the room, nor was the well promoted fruit basket. The safe was broken and therefore not usable.
We needed to get some laundry done because we came directly from Borneo's rainforest.

Having called the reception to ask for repairing the safe and to collect the laundry they wanted to send someone immediately. After half an hour I called again because we wanted to explore KL and not sit around in the hotel... It took another 20 minutes until someone arrived... but only to collect the laundry.

The reception's excuse for the missing roses was: "The florist had some procurement problems".

To cut a long story short, we got the fruit basket at around 8pm on our last day, never received the flowers, never got a properly working safe in the room but I have to admit that the laundry was done very well and accurately.

The second night was very noisy because a couple with baby had the room next door and yelled and ran around the entire night. This was maybe unlucky.
The breakfast box, however, that we needed to get because we had to catch an early morning flight was almost offensive. It contained 2 apples, a small dry croissant, and another small dry bread. That's it...

All in all, this hotel is definitely not worth 4 stars and I wonder how it got those. I would not recommend anyone to stay in this hotel especially given the great and not very expensive alternatives in Kuala Lumpur.

Great hotel with great service. Friendly staff, good location, good amenities!

from Moramare
We stayed at the Swiss Garden Hotel twice while travelling from Europe to Australia, and back. As we were travelling with two little children (3 and 2 years old) we needed a place where we could entertain our children plus have a decent meal at night as well so we didn't have to go out and search for food with jetlagged children.

The Swiss Garden Hotel met our expectations! Excellent swimming pool with nice warm water, good breakfast buffet and even to our kids appealing dinner buffet! Absolutely a good pick and what's even better; just around the corner from everything else you need (e.g. shops, massage, sightseeing, McD...)

Cheapskate hotel

from camsean
We had problems with this hotel right from check-in. The front desk staff insisted that our internet rate was plus tax and service whilst our booking clearly showed it was not.
After having to argue to see the hotel manager (as they wereall 'managers') we eventually got the hotel to agree to the rate we had been quoted. So this was a good result.
Problems continued. I ordered ice from room service and for for the first time in more than 40 countries and 100's of hotels was charged for the privilige. Around USD2.
Not much I guess but it really sets the tone for the whole hotel: 1 toothbrush in our double room. If wev wanted the 2 the 2 sachets of coffee in the room tea and coffee facilities to be replenished there would be a charge, a big sign at the pool saying a maxium of 2 towels per room and so on.
The buffet breakfast was also only so-so. The restaurant was really too small for the size of the hotel and very, very crowded.
On the plus side the room was ok, and had a nice view of KL (although the toilet did'nt flush very well) and the location is good.

Overall good value

from A TripAdvisor Member
My brother and I have just returned from a 3 week trip to Kuala Lumpur. I used to live there and wanted to research the developing property market. The location of this hotel is great. It's near to all the new transport links (LRT, Monorail, Rapid KL bus links) and very close to Petaling Street Market and the Golden Triangle shopping area. You won't get great views from this hotel but you will get great service. Nothing was too much trouble. The rooms were clean and reasonably priced (£31 a night for a double deluxe room). Breafast was quite good but DON'T try the buffet dinner it was gross!!

Great location, value for money... recommended.

from Porkychop
My girlfriend and I stayed at this hotel for 3 nights in May 2006 along with other members of my family and friends, in total we had 3 seperate superior double rooms.
The hotel reception looks quite grand and booking in was quick and simple, and finding our hotel room was easy enough. The room was clean and spacious, the bed was comfortable and pretty much everything you expect from a basic hotel was provided. The bathroom had both bath and shower and was also clean.
When I took a look at the other two rooms they were just as clean however the beds were not as comfortable as the mattresses were too soft, and one of the beds had a missing wheel at the bottom so it was a bit uneven. I guess I just got the luck of the draw.
The main thing for us was that the rooms were clean and comfortable, which they were. We didn't plan to spend that much time in the rooms anyway.
Downsides to the hotel are: No iron or ironing board provided in rooms, towels were a little old, and if you have a bit of a lie in you'll have to join a ridiculously long queue if you want to eat breakfast at the hotel restaurant. It's also a pity that swimming pool is slightly larger than a bath tub otherwise recreation facilities including the spa are pretty good.
I'd prefer to end on a good note because for a basic hotel this hotel did not disappoint. The hotel is in a fantastic location as it is central to good shopping centres and main tourist sights, the staff were helpful and friendly, the breakfast that the hotel provides is good, with lots of choice when you can get a seat, it is good value for money (about 185 Ringits per night - internet price) and it is clean.
If you're in KL to do the tourist thing this hotel would be a good choice.

Loved its location but disliked its service

from A TripAdvisor Member
I stayed at Swiss Garden Hotel for 3 days,2 nights. The atmosphere was nice and cozy. However, one of the lobby lifts was not working, making it very inconvenient for guests upon arrival. The coffee served at the breakfast buffet was bland and diluted. Hashbrown was tasteless. The restaurant was too crowded with people. You cannot enjoy the meal without having people gawking at you. More can be done to improve the overall service. Despite all these, the location to Jalan Alor ( food street )is great.

Cannot be recommended!

from Pepetito
Stayed at Sw.-Garden 2 nights in Feb. 2006. Overall impression - not favourable & quite below the level which has to be expected from 4-stars hotel: interiors mainly shabby & in need of renovation, bathroom equipment rusty & old; we had water canister of WC pan totally out of order which produced a loud constant waterflow. Plus, receptionist firstly lodged us in not cleaned room with soiled linen & someone's leftovers everywhere, so we had to jump over all these ...teen floors during half an hour or more to change the room.
However the location is near to everything, just in the middle of KL.

Top Local Tips for Kuala Lumpur

Mid-Mega Valley Mall The shopping area around Bukit Bintang is quite limited. You may venture to Mid-Mega Valley more, which is realy a huge shopping mall with lots of affordable bargains. We shopped there for hours and hours, and found it amazing for a mall to be this big. You need to take a train to Bangsar LRT Station, which is just a few stations away. Then there'll be a free shuttle bus by the bust stop which will fetch you there. You can do a google search on this mall, to check out their shuttle bus schedule so as to minimise waiting time.

Visiting Twin Towers One of the main attractions of KL are the Twin Towers of Pertronas. Please ensure that you visit the towers' middle bridge, which though has ticketed entry is free-of-cost. The main problem arises in it being free-of-cost because the tickets are limited and so one has to queue up to get one's ticket in advance. I missed out a chance to see this view from the Bridge because I did not have time to do so. So, ensure that you visit the towers at least a day in advance to the last day of your stay in KL. That way even if you are unable to get a ticket on that day, you can surely get a ticket for the next day (i.e. while you are still at KL)

Beware of airport They break your luggage lock

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Other names for Swiss Garden Hotel

  • swiss garden kuala lumpur
  • swiss garden hotel
  • Address: 117 Jalan Pudu - Kuala Lumpur - 55100 - Malaysia
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