Sheraton Imperial Kuala Lumpur Hotel
Reviews - Sheraton Imperial Kuala Lumpur Hotel
- Age Group: 31 - 40
- From: Australia
- Traveller type: Young Couple
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Historical Traveller Reviews of Sheraton Imperial Kuala Lumpur Hotel
s so poorly managed...from ZhengHe
But the part that disappointed me most was the service. The check in took 20 minutes, not because there was a line of people waiting, but because “the room we allocated for you is not available, and we’re looking for another room for you”. And this was 8 in the evening. Mind you that I am a Starwood Platinum member, and had a confirmed reservation for a non-smoking king bedded room. Firs the receptionist tried to put me in a room with twin beds. Even though Starwood policy clearly stated that Platinum members are upgraded to the best room in the house, in this case he was trying to downgrade me. After vocal protest, he finally said “okay we found you a room on the executive floor and you have access to the executive lounge”. Again Starwood policy states that Platinum members shall have access to the executive lounge anyways. As it turned out, the room was not on the executive floor, And the most ridiculous thing was when I turned up at the executive lounge at about 8:30pm, I was turned away because “it was full”. I stay in hotels for about 200 nights out of the year, and have been to many executive lounges in Hyatt, Westin, Shangri-La, etc. and have never once encountered the lounge being full. If the lounge is full at 8:30pm, how can anyone possibly get in during cocktail hour? And if this is how Sheraton treats Starwood’s most frequent customers, how would they treat other guests?
My suspicion was verified a few hours later. When my colleagues arrived later that night, they were bumped because “the hotel was full”, even though they all had confirmed reservations guaranteed by credit cards, and were all Starwood Preferred members. The Sheraton did find them another hotel and paid for the room, but when they showed up for meetings the next morning with bloodshot eyes, I realized that they finally got to a bed at 3am. If you're a business traveler, this would be the last thing you want happen on a business trip. I also believe this practice of overbooking is not only unprofessional, but also unethical, since if the reservation is guaranteed by credit cards, it represents a business contract. And bumping a guest is a breach of contract.
Many other flaws abound in this hotel. For example the non-smoking room gets plenty of smoke from other rooms through the air vents. The shower pressure is painfully low, almost a dribble. The shower door does not shut tightly (by design and not because of defect) and there’s always puddles of water on the floor after a shower. Dangerous. The bed had thin blankets instead of nice duvets like Westin or Grand Hyatt. They only give you 2 bottles of water and wouldn’t bring you more. These would have been perfectly acceptable for a normal 3-star hotel. But the Sheraton “Imperial” is part of Starwood’s “Luxury Collection” and considers itself a 5-star hotel. With so many nice 5-star hotels around in KL, why bother here?
The most comical experience during my stay was when I called at midnight to ask for a wake up call at 7am. The receptionist proceeded to say “by the way how was your stay here so far’, “have you tried any of the food and beverage outlets in the hotel”, and “by the way we have an excellent Chinese restaurants on the second floor…”. Now I don’t mind this kind of sales pitch if it was done in the lobby when they see me during the day, but don't they have a clue that when somebody called for a wake-up call, they’re ready for bed? The management of this hotel should go take a training course at the Shangri-La.
Not a 5 star hotelfrom enikmn
i had high expectations as this hotel was sold as a "premium" hotel from my travel agent (Meiers).
Unfortunatelly i was bitterly surprised when saw the "executive" room in the sheraton. the room has had some minor refurbishment done for the last 20 years. the furniture and the room as whole is old and has nothing to do with a 5 star property. accordding to Asian standards this would be a 3+ star property.
The TV set is a 10 years old 21 inch Sony, the phones in the room are from the 80s. To be fair: the only good thing for the room is its size: 40sq.m.
Although i am a SPG gold member, according to the staff i could not be upgraded to the SPG floor. I was ready to pay for an upgrade to the Executive club room. i wanted to see the room 1st, but it turned out that this is the same room as i originally had, the only difference would be the higher floor and access to the lounge.
My advice, if you are looking for a relaxing stay in a good hotel, the sheraton imperial is not your choice.
Great hotel - recommended!from Feeber
We ate both breakfast and dinner at the Bottanica restaurant. Breakfast was buffet style and very good. Lots to choose from. Dinner was buffet style with an a la carte menu if needed. The buffet was very good. The wait staff are very friendly but sometimes took a while to get things or forgot things. Some of this might have been due to a lack of understanding I think (language barrier).
The pool is very nice and well maintained. A few more shaded chairs would not go astray as there was some demand for them as you can imagine on very hot days! Food service at the pool was a bit hit and miss. The pool bar did not have anyone there all the time and so you had to chase a waiter or hope that one of the maintenance staff would go and find a waiter.
Aircon worked perfectly the whole time.
We really liked this hotel and would definitely stay here again.
Just returned from 2nd visitfrom Noodlesetc
There are now a row of very nice restaurants outside the hotel and we recommend the Italian. We tried to book a table at the Italian at the Sheraton and were told not children under 11, we had an 11 and 8 year old with us. I have never heard of such a thing our daughter has eaten in far better places than that, we thought it very strange.
Overall it is a nice hotel but doesn't seem to have a wow factor in comparison to other Sheraton hotels. Would probably try a different hotel on our next visit to KL.
Top Marksfrom hotel.detective
I have always found the staff to be excellent. I've never had a request refused, and when I've made suggestions in areas where I felt the hotel might improve, they've always been acted upon. It's nice to be greeted by name and my loyalty appreciated in so many ways.
The property's location away from the Golden Triangle may not appeal to some, but I prefer its relative tranquility over the hustle and bustle of Bukit Bintang. The row of heritage restaurants and night spots directly opposite the hotel are beginning to create a buzz all their own and make it very easy to just step outside and enjoy a fine meal and a bit of evening diversion. Either way, BB is just a short minirail ride away, and for rainy weather the adjacent station now has an overhead canopy leading to the hotel.
I've always appreciated the decor of the Imperial's rooms. Rooms have an English Colonial feel ... conservative and very masculine. I've stayed in varying room types: regular, executive, club and suite, and they all share similar styling characteristics. All rooms have huge bathrooms with a separate tub and shower stall and are nicely finished with marble and wood. My wife always appreciates the walk-in closet complete with a safe large enough to accomodate a laptop as well as a large purse.
If you opt for an Executive Club room, you will have access to the Executive Lounge where evening cocktails and hors d'ouevres as well as breakfast are provided gratis as part of the room benefits. The Lounge breakfast has improved over the past year, after a brief decline, and now includes a number of excellent hot and cold offerings as well as a juicer to create your own fruit or vegetable concoction. Evening service could stand to be improved, as more effort seems to go to style rather than substance. The self-service bar, however, proves quite popular with most Westerners.
I can unabashedly say that the Imperial is my hotel of choice when in KL. I've been to some of the other 5* properties in the city, but I'm always made to feel most at home when at the Imperial.
Nice place!from smskam
The Sheraton is a good hour's drive from the airport. It is not a huge hotel but an average sized one like most downtown area hotels. It was well decorated,had a fairly small lobby area and a few small waiting /lounge nooks.
Check in went very well, fast and effecient. But we did not receive our lugguage for over an hour in our room inspite of calling the operator a number of times. The operator was very helpful and tried to help us with everything but she also could not figure out why the lugguage was not sent even after an hour. Turns out they had misplaced it. We received it all in one piece though. The room was a nice one with a mini bar, a closet with a safe. The bed was nice and comfortable. One of the bed lamps wasn't working, there was a lamp missing from the study area, there were no stationaries replenished, the robes and slippers provided were for one guest though we were two of us....many such smaller things... I got the sense that the room was not checked or prepared before allotting it to a new guest. All was taken care of though eventually. There was no iron or iron board but we were provided with one when we asked for and we could keep it till we left the hotel. The quality of the iron was pretty good. There were complimentary water bottles 2 perday. The bathroom was like most other downtown hotels.. An average size with a shower and a folding seat in the shower for people who need to sit and shower. The toilet and a good size sink area. The usual stuff like soaps, shapoos, conditioners, moisturisers, good number of towels and a hairdrier were provided. No toothpaste or brushes. We had our own, so we did not ask for them,if you would ask i am sure they would provide u with one (for free or not i can't say:-)). the bathrobes were nice too. The only problem (not a problem really) was that there was no place to put the shampoos and bath products in the shower area. Had to keep it on the floor. Also the water from the shower seeped out inspite of closing the glass door. It was a bit messy and slippery ...perhaps because the floor was on the same level inside the shower and out. The room had a huge glass window and was tastefully decorated with a bed, a study area and a small seating area with a sofa and a coffee table. The view from the room at night was beautiful but the day time view was ok. It was definetly not the twin towers but i am not complaining. The hotel is located very close to the monorail station which is a few minutes walk and a very cheap and convenient way to travel to the towers. The taxi also doesn't cost a whole lot, but the cab drivers can charge u as per their whim especially at night or when it is raining etc. The hotel staff was generally very helpful. The breakfast buffet we had was included in our package. The choice at breakfast buffet was pretty good too. I especially liked the roti canai and omelletes. If you do not have breakfast in your package, ofcourse the klcc suria mall has really good food courts with a whole lot of choices and are cost effective too. There are a couple restaurants also in the mall. All in all the stay at the Sheraton was very pleasant, comfortable and the staff and services pretty good. I would definetly stay here again.
Loved the Sheraton Imperial!from ranissima
overall, we loved the Sheraton Imperial and we would surely go back there again.
Excellant Hotelfrom A TripAdvisor Member
The spa and gym are great and free to guests and the spa treatments are also very good.
Hotel is a small walk from the Petronas Towers and all the main shopping but there is a monorail stop outside if the thought of walking and seeing something other than a shopping mall breaks you out in a cold sweat.
We only ate in the Italian resturant which is superb. The feel of the Tuscan villa interior, the service and the food are all 5 star. Beside the hotel there are a range of Indian/Malay/Chinese resturants and bars of different levels and price so everything to suit.
There was a water leak on our last night from above but there was someone in our room within 10 mins and it was sorted very quickly.
Only one problem and it is the same as the Sheraton in Fiji which is interesting, when you go to breakfast, you get seated and the waiter asks whether you want tea or coffee, takes your order and off they go - but the tea/coffee never arrives. This happent every morning and not to just me, tables around had the same frustration. I had exactly the same experience in the Sheraton Fiji - weird! Small problem.
Super Suitefrom Rook3rs
One useful addition was the free 6 items per day of laundry.
The pool area and sun deck were quite small but adequate.
the food in the restaurants was excellent both in terms of variety and cost.
Although the hotel is some way from the sights, eg Petronas towers, shopping malls, etc., the monorail station is about 200 yards from the hotel and is very inexpensive and easy to use. Also taxis are quite cheap, about $5 to the Mall.
Beautiful Hotel, Location Ok!from Carla123
Top Local Tips for Kuala Lumpur
TAXI SERVICE I find that KL taxi service is very bad. Most drivers want to scam you, refusing to use the meter. To avoid being ripped off, I walk. Wear comfy shoes or flip flops - you're a winner! If your hotel is in Bukit Bintang area, KLCC (Petronas Twin Towers) area / Hard Rock Cafe/ Jalan Sultan Ismail are within walking distance - around 10 to 15 mins walk.
Great bars right across the road If you feel like partying at the weekends there are loads of bars in Asian Heritage Road right next to the hotel.
SPG Cash and Points + Upgrades Currently the hotel is a Category 2 hotel (in my opinion, it is underselling itself!), and they often have the Cash and Points promotion available. This is 1,600 starpoints + US $30 per night. A full free night on redemption is 3,000 - 4,000 starpoints. If you are a bit short, you can always buy lot of 1,000 starpoints for US $35.00 on www.spg.com. Also as previously mentioned, if you have 9,000 starpoints to spare, you can upgrade to the Ambassador Suite. This again is an amazing bargain... in regular boring Sheratons a standard suite can cost 10,000 starpoints... here it's the bloody Ambassador!!!
Other names for Sheraton Imperial Kuala Lumpur Hotel
- sheraton kuala lumpur
- sheraton imperial kuala lumpur
- kuala lumpur sheraton
- Address: Jalan Sultan Ismail - Kuala Lumpur - 50250 - Malaysia
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