Ritz Carlton Kuala Lumpur Hotel

, Kuala Lumpur, Malaysia
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Ritz Carlton Kuala Lumpur Hotel

4 star

Rooms: 248

168 Jalan Imbi - Kuala Lumpur - 55100 - Malaysia 3 2142 8000
509 Traveller

Reviews - Ritz Carlton Kuala Lumpur Hotel

Historical Traveller Reviews of Ritz Carlton Kuala Lumpur Hotel

Just Excellent Service

from tweetyduck
Made the Holiday. Butler was great. Free Washing and Ironing is just whats needed. Rooms aren't the best in the world but very good. Free Internet in the room for your laptop.
StarHill Plaza next door is joined on so you can have a night out on stagger back. You can even charge things to your room.

worth while going back to stay their again.

Good value for a Ritz-Carlton

from caipirinha
I've stayed here on several occasions over the last 3 years and having also tried the Mandarin Oriental, Westin, and the Shangri-La, The Ritz-Carlton remains my preferred choice in KL. The rooms are large, well-kept and comfortable. The butler service and exec lounge access for ALL guests puts it ahead of its competitors for value. Service quality is excellent by Malaysian standards - the staff are always professional, smiling and tries very hard to help (albeit not always successful but it could happen anywhere...). I love the fitness centre - it's small and cozy but never crowded, and again the staff is top notch. The pool is tiny, but it IS a boutique hotel after all. The location is good - close to the major shopping belt. The one downside of the RC is the breakfast. Both the in-room breakfast and the one served in the lounge are below-par for 5-star hotel. Not particularly appetizing and limited choices.


from A TripAdvisor Member
I just came back one month travel to few destinations in Asia. I have to comment that Ritz-Carlton Kuala Lumpur is the Best hotel that I have stayed in so far. The minutes we arrived, we were showered with the warmest welcome that we have ever received. Everyone was so friendly without being robatic. The checked in was efficient. I love the idea of Butler in room check in as I hated to wait in line for check in after travelling so for so long. This set this hotel apart from others five star hotels. The room was spacious and very clean with lots of amenities. My butlers were very friendly and detailed oriented. They even prepared a surprise candle light champagne drink, rose petal on my beds, and special aromatic bath for our annivesary celebration. We felt so special and it really enriched our anniversary celebration. The Club Lounge ladies were fabulous and adorable. They were the most friendly and adorable ladies I have ever met in my life. They knew me by names on the second days and knew what we like to drink before we even asked. The dinning experince in the award winning Li Yen Restaurant was superb. I even tried their special champagne and "durian" mooncake. It was delicious and cheap! The lobby lounge has a great pianolist and singers that provide nightly entertainment for us. The location of the hotel in the middle of Bukit Bintang is just a short walk to all major shopping complex. I did my early Christmas shopping there. It was very convinience. The concierge team are very helpful in assisting us to confirm our flight and pre check in our luggages, and I am very grateful to the Duty Manager for giving me a complimentary late check out due to a late flight. Her kindness is appreciated given the high occupancy of hotel. Overall, fabulous stay, superb product, great people with great soul, and the Best in Asia!

Fabulous Hotel

from A TripAdvisor Member
I spend average half of the year living in hotels world wide, and this is the BEST hotels that I have stayed in so far. The room rate is low for a Five Star Hotels, especially given the free 24-hours butler services, unlimited laundry service, free breakfast, free access to Club Lounge, and free internet access in room. All the staffs here are very service oriented and eager to please you without being robatic. The breakfast team in Rossini's are very friendly and know me by name, and the omelet/pancake chef can surely cook some mean pancake. Their EXKL package (Express Train from KLIA to KL Sentral) provide the fast way to travel to & from KL International Airport, and its awfully cheap (RM35 each way). The new link bridge provide a convenience & safe access to Starhill Gallery which host a varieties type of restaurants in its Feast Village. My business associates & I dined there everyday and the food is fabulous. I can even sign the bill to my rooms. On my last day I went for the Sensory Exploration massage at the new Spa Village (at the recommendation of my butler), it was one of the kind! No matter the new Spa was voted one of the Best in The world!
I have to compliment my butlers who really go above & beyond to take care of me during my stays so that I can concentrate in my business meetings. I heard that this hotel was just voted as Top 5 Butler Hotels in the world and its truely deserved it. Great hotel, great location, great people. I will definately recommend it to everyone!

The Best in Kuala Lumpur

from A TripAdvisor Member
We just came back from KL and had such a fantastic stay in Ritz Carlton Kuala Lumpur. The staffs were the best in the industry. They were so friendly, attentive, and service was really immaculate. Its like they could read mind and always one step ahead of us by anticipating our needs. When my wife handbag was snatched at KLCC area, they went above & beyond to assist us to get her temporary passport at Australia Embassy. We were so shaken by this experience and the staffs went above & beyond to comfort and help us to overcome this bad experience. We were really indebt to all the staffs for making the rest of our stay memorable. The linkbridge connect hotel to Starhill Gallery and Bukit Bintang provided safety route to shopping & dining area. What a genius! The food in Li Yen Restaurant was mouth watering & price was reasonable. We did not try the Spa Village but had a tour there, it was fabulous. We will try it in our next trip. We will definately come back and will not hesitate to recommend this great hotel to anyone.

A lovely hotel to be spoilt in !

from A TripAdvisor Member
My husband and I stayed here for one night on the first ngiht of our honeymoon, We had a junior suite with the luxury of your own butler. He walked us to the sister hotels shopping mall and restaurants and recommended a restaurant to us - that was indeed lovely. When we arrived back a candelit bath with rose petals had been prepared and was very romantic. Although we were only there brielfy I would recommend it - the rooms were clean, location was good and the staff very helpful

The Hidden Treasure of KL

from A TripAdvisor Member
Stayed at The Ritz-Carlton, Kuala Lumpur recently during business visit to KL. Although the hotel was very busy, all staff were friendly and smiling and the butler service was excellent. A smaller hotel, but everyone knew me by name by the second day. Clean rooms and great facilities esp. new Spa Village which I walked through but did not get a chance to try. New connection into Starhill super convenient. This hotel has to be the hidden treasure of KL & will stay again & highly recommend.

Best Value for Every Single Cents Spent !

from A TripAdvisor Member
I have travel all over the world and stay in many world class five star hotels, this is by far the best in service & value. All staffs are attentive & service with a smile, butlers are courteous and won't hesitate to make things happen for you, complimentary laundry service, free breakfast, free access to Club Lounge (Finally! no premuim charge!), and great location for shopping & dining. They even honor my late check out request in spite of high occupancy. All the rest of so call Five Star hotels should learn from this hotel how to treat guest. I feel like a King even with a great bargain!
I will definatel come back soon for the next Mega Sales.

Great Home Away from Home

from A TripAdvisor Member
What a great service oriented staffs who always there to assist and make sure that I am always very well taking care of. The butlers are great and make me feel like this is my home. This hotel is prefect for me. I won't hesitate to recommend this hotel to anyone. The new Spa Village also has its own mystique and the experience is impeachable. The Best Hotel & Spa in Kuala Lumpur and Asia!

This is where you find service.

from A TripAdvisor Member
From the moment I stepped into the ritzKL, I felt I am back home. I have been staying in the ritz for many years because I cant never find another hotel in Kuala Lumpur that is like the ritz KL. I was very well taken care of and all my needs are delivered in time. My butler know even what time in the morning do I wake up and whats my first drink before I start my daily activities. This is amazing! I was not being treated so well even at home but in the ritz i was being treated like a king...... You deserve to be called the best!

Top Local Tips for Kuala Lumpur

Day Trip To Malacca We booked a day long tour to the City of Malacca through the hotel. It was a fascinating town and we learned about the country in general as well.

taking the KL express from the airport Excellent way of avoiding a lot of the traffic jams around KL. Cheap and they have free porter service who will put your baggage on the train and more importantly take it off at the other end and escort you and luggage to taxis

bargaining most people say to offer around half the staring price when bargaining for things in the markets and meet somewhere between the starting price and that halfway mark. I usually offered about a quarter and didn't usually go much above that and in the end seemed to get most things for about that price, sometimes I had to leave the stall and go back an bit later but it usually worked.


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  • Address: 168 Jalan Imbi - Kuala Lumpur - 55100 - Malaysia
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