Melia Kuala Lumpur Hotel

, Kuala Lumpur, Malaysia
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Melia Kuala Lumpur Hotel

4 star

Rooms: 302

1633 Jalan Imbi - Kuala Lumpur - 55100 - Malaysia Hotel Website | | 21 428333
491 Traveller

Reviews - Melia Kuala Lumpur Hotel

1/10
Worst hotel, miserable service
Submitted by: Michael in 16/07/09
  • Age Group: 31 - 40
  • From: Finland
  • Traveller type: Family Traveller
This is the worst hotel I have ever stayed in. The staff will make your stay very unpleasant. They make mistakes with the room booking. The breakfast area is very small so you have to stand outside a long time to be seated. The linen and the towels are dirty. All in all a very unpleasant experience. Don't stay there unless you like being treated like cattle.
3/10
Below expectations!
Submitted by: Yas in 09/08/07
  • Age Group: 18 - 25
  • From: Singapore
  • Traveller type: Family Traveller
The service I receive at my stay in Melia KL was one that was left to be undesired. My rooms were not ready upon arrival at 2.30pm despite confirming the night before. The management at the reception counter was argumentative and unprofessional. Both the television and safe deposit malfunctioned. The only consolation I received was the warm and accomodating service from the staff at the breakfast buffet.
8/10
Highly recommended
Submitted by: Rosemary in 30/07/07
  • Age Group:
  • From: Australia
  • Traveller type: Mature Couple
Excellently located opposite Times Square & Monorail. Rooms well equipped and spacious. Staff obliging and buffet breakfast very satisfying. Would definitely stay there again and highly recommend.
8/10
Solid and dependable
Submitted by: Richard Tinworth in 22/06/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Luxury Traveller
A good hotel well situated with competent staff. Rooms are clean. It has a good swimming pool with a poor view though.

Historical Traveller Reviews of Melia Kuala Lumpur Hotel

Refuse to Stay on first floor!

from MH1London
Stayed here last Year - good value, well located hotel, so decided to stay again when we were in KL this April. Had a room on the first floor - at the front of the hotel. Music was pounding the whole night. After a 12 hour flight from London we wanted a peaceful sleep - no such luck!!! The music from the nightclub finally stopped at about 2am only for more music to start at 4am! We called down to reception and they said they were testing the sound system across the road for some event - in the middle of the night!!!!!!!!!!! We demanded they change our room - they said we couldn't, but finally they gave in and gave us a room on the fourth floor at the rear. Even though there was no view (at the front all we could see was the shopping centre opposite) it was peaceful and we slept until 10.30am the next morning missing our breakfast!!!

So if you want to sleep, refuse a room on the first floor front!

The perfect stay

from jimbojetset
Surely any previous poor reviews posted here must be a mistake.
Having read these prior to us arriving i did have my doubts, these were soon squashed as we arrived on the day. Myself and my Girlfriend stayed for 3 nights in a deluxe room booked via the hotels own website. The price including brerakfast was a mere £118.

Upon arriving we were greeted by a friendly and helpful front desk who happily answered any questions we had. The front lobby is bright and airy and not at all dated like some dark and grotty reception areas i have seen in the past.

The room itself was fantastic. Spotlessly clean and huge in size with a reasonable ensuite attached. The king size bed was most comfortable therefore giving us 3 nights of well earned sleep.

Free mineral water was provided daily and within 10 minutes of entering the room a basket of fruit was brought to our room (very nice gesture).
The hotel has all the facilities you would expect, nice pool area ,which although a little on the small side is at least clean and attractive enough, bar and a couple of restaurants.

In terms of loaction the hotel could not be bettered. This was one of the principal reasons of us choosing the Melia and we were'nt let down. Directly opposite the hotel is the KL monorail which will zip you around the essential areas quickly and cheaply! If monorails aren't your thing then within 10 minutes walk is a shed load of restaurants, bars shopping and entertainment ptions.

Breakfast was included and has enough options for all tastes. Ok i have had better breakfasts before but i certainly would not hold this against what is a splendid hotel.

In terms of Customer service, location, room quality and faclilites, the Melia cannot at this price be beaten. Ignore any previous bad reviews and take my word for it. If i happen to swing by KL again, i will be without doubt be staying at the Melia.

Good Location,

from jules025
We stayed at Melia in Aug 2006. Although the hotel is a bit old (outside and inside), but it was close to the departments stores, restaurants and the rail.

Our room was big with computer and internet. But the toilet was bit old and the ventilation on the floor was too good, I can smell smoke. While we were there, there was a concert at the square opposite the hotel, we can hear in from the 10th floor, luckily it finished around 10.30pm.

The breakfast was so-so, not a lot of varieties. The reception wasn't very helpful, but he telephone operator next to the reception was very very helpful. She helped us to organised taxi to go to the Highland Casino, showed us how to get to places, give recommendation.

I would stay at this hotel again, the location of the hotel is too good.

enjoyed our stay

from HONEYMANGeelong
As part of a shopping group of 40 to KL we were pleased with the hotel, although because the plane arrived at 7am we had to wait for rooms to be available after noon. But no problem, put in security and off to be amazed by KL. Shopping was great and the excellent location of hotel made easy. Good advise by the staff helped with our trips and the limo service in front of the hotel was excellent and we enjoyed trip to fireflies. Restaraunts abound behind the hotel and every night was a food adventure, we did not get sick. Mono rail was in front of hotel and very convient. Taxis are good but drivers will overcharge you if given the opportunity. Ask the hotel staff for cost of trip and then bargain with taxi driver. We found the hourly rate excellent and varied fron 20 Ringgets to 40 Ringgets per hour but the drivers gave excellent trips to sights. The breakfast buffet was excellent and varied each morning. The beef bacon was tough, eggs perfect, plenty of fruit, bread/toast and other dishes. Did not need midday meal just a snack. Overall hotel was very good, clean, bed comfortable airconditioning just right and KL fantastic.

Others better

from EfJay
Despite fierce competition among hotels in KL, we picked a a bit of a dud for the money we paid for our 4 night stay.
We'd booked a triple but found a double when we arrived - hastily rectified with a trundle bed. The standard room we booked was pretty crowded with the extra bed and while clean, looked a little worn and scruffy.
Location is good for shopping and transport around KL. We found crossing the road in front of the hotel a bit hazardous and it's probably 200m or so to the traffic lights.
It's a bit of a hike to interesting restuarants. Plenty of standard options nearby (worldwide chains) - would suit some, but not those coming to KL to enjoy the food and local culture. The pool was deserted every time we used it, but it was not a particularly inviting place to linger either.
The experience was saved by the lovely staff we met in the hotel's restaurant over breakfast each day. They generally were interested in ensuring we enjoyed our first visit to KL. We got some really good recommendations from them - the warmth of KL people in general was the enduring memory of our trip. So much so - I'm visiting Malaysia again this year for a longer holiday, but will be looking for a better hotel for similar or less money in KL

Not a four star hotel

from asiatrvlr
This hotel is convenient to shopping and the monorail, but it is not worth it. The hotel blocked our phone line when we tried to use prepaid phone cards. We complained and got a very rude response but they unlocked the line for one day. The next day it was blocked again and the operater told us it was impossible to unlock. We complained to management again and it was unlocked. Our bathtub was moldy and chipped, the beds were very hard and the towels smelled bad. I am generally not picky, but I have stayed at Motel 6's that were nicer than this hotel.

Location is very good.

from presztig
1. Location: i would say it's very accessible and convenient. Taking a taxi to Puduraya Bus Terminal and Pasarayat Bus Terminal is just a stone away. I believe it's less than 10 minutes if you are travelling by taxi from the hotel to these 2 bus terminals. It only cost RM5.00

2. Cleaniness is average. If you find that one of the things aren't satisfactory, just a call to the HOusekeeping will solve your problem. It doens't take them long time to change anything for you.

3. Service is good. One of the staff is quite impressive though she's just an operator. She will lead you the direction of where you want to go with precise headings. Anything that you need her help, she will be there for you. Reservation Officers are also quite helpful in a way that she will still look after me when i was about to take a taxi to the bus terminals whilst my luggage is still in their luggage room with the respective person in charge not available. She tried her best to help.

4. If you are talking about the decoration of the hotel, I would say that this hotel might not be as well furnished as you might expect. It's still at an acceptable level. It depends on individuals.

5. Only thing that is not good is there isn't any safety box in my room as the room that i was staying in belongs to the lowest category. Hopefull they can do something about it as i left a feedback for them before i check out the hotel.

Average over rated

from gozone
I considered many hotels and tried Westin JWM and Traders

all had pluses and minuses but all were vastly superior to the old jaded faded over priced Melia

room I booked was the deluxe internet++ room

net constantly hung room was smelly and bathroom was small and no head height
worst aspect was the puddle pool with NO TOWElls!!!

in summary you can do a lot better for a few more bucks

location is good but once youve done Times Square...

bad impression

from kit1234
overall poor service especially el patio restaurant staff, not friendly and very rude. need to wait longer time to check in. room space is small, smelly, air cond is too noisy.

An acceptable and convenient mid-rang hotel

from tookay
I stayed at the Melia for one night on a short business trip to KL. Location was quite good, being a short walk from Bukit Bintang, and adjacent to Imbi monorail station, a Starbucks and across the street from Time Square mall.

The Melia is an acceptable mid-range hotel with comfortable and clean rooms. I chose the Deluxe room, which included free internet. There were a lot of problems with the internet dropping out which required multiple calls to the front desk so that they could "reset something", but that was a minor problem.

There was certainly no shortage of aircon. My thermostat was set at 18 degrees and it was absolutely freezing. Fortunately after shivering for a while in bed, I was able to pry off the thermostat cover (which was not meant tro be use adjustable) and set it to a more reasonable 24 degrees. Perhaps the Melia could use some advice on energy savings and guest comfort with regard to the aircon?

Everything else worked in the room. The television seemed sort of small and cheap and there were not many cable channels, but then I was there on a sort business trip. This might be a consideration for someone travelling with kinds, however.

The bathroom was clean and average with an abundant selection of ammenities. And one of my personal priorities: the shower was excellent. It was not a sad, water saving, slow drizzle of a shower...it was a full ahead, high pressure, lots of water shower with a very nice shower head!

One complaint, which of course is not the fault of the hotel:

I was on the 10th floor facing the Times Square shopping mall, whose stark face completely fills the room's window. Not that the view (or total lack thereof) is a big issue; however, the combination of being in sort of a building canyon with the very busy street below made my room quite noisy. The sound of loud motorcycles and traffic persisted all night. If you book at the Melia, request a room in the wing that does not face the street and the Times Square shopping mall.

Top Local Tips for Kuala Lumpur

petronas towers To visit the sky bridge you need to gain a ticket first (It is free). So get up early and be in the queue out side the ticket office before 7am, located one floor below ground level. Staff will guide you to area. To get your ticket you have to nominate a time sugget earliest available as it is blocks of 15 minutes. Do not go late as only 3000 people are allowed up each day. Some of our group went twice and missed out because they were too late. Eight tickets are allowed per person in the queue, so a friend can go and make a booking for later in the day. The view is worth seeing

Roti Close to the Melia, behind LOT 10 shopping centre there are several local food shops/cafes/stalls - open 24/7. The Roti is amazing and costs very little. Eating on the street in the middle of the night.

Choosing to take a cab or subway (LRT) most of the time, if you travel with someone, it's actually worth it to take the cab as the cab fare often works out to be cheaper than the public transportation...but make sure the cab driver agree to charge by the meter and not a set rate, so you don't get ripped off!

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Other names for Melia Kuala Lumpur Hotel

  • sol melia kuala lumpur
  • melia kuala lumpur
  • kuala lumpur melia
  • Address: 1633 Jalan Imbi - Kuala Lumpur - 55100 - Malaysia
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