JW Marriott Hotel Kuala Lumpur

, Kuala Lumpur, Malaysia
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JW Marriott Hotel Kuala Lumpur

183 Jalan Bukit Bintang - Kuala Lumpur - 55100 - Malaysia Hotel Website | 3-2715-9000
336 Traveller

Reviews - JW Marriott Hotel Kuala Lumpur

A nice hotel
Submitted by: Ea in 19/05/06
  • Age Group: 31 - 40
  • From: Malaysia
  • Traveller type: Relaxation Seeker
This is a decent size hotel. A beautiful hotel, next door is Star Hill, an upmarket shopping mall. On the ground floor of Star Hill, there are many nice restaurants (casual smart should be fine) and there is also a jazz band performing live in the sort of courtyard area. Good location. Other decent hotels nearby are Westin & The Regent (1 to 3 minutes walk).

Historical Traveller Reviews of JW Marriott Hotel Kuala Lumpur

Poor service, Great location

from idiotsavant99
Overall, this is a great location, but don't expect much more for your money. Next time I will pay a few bucks extra and stay next door at the Ritz.

On the downside:
1. The rooms are hermetically sealed with poor ventilation. The hallways and our room smelled rank for the entire stay.
2. Housekeeping forgot to clear the breakfast trays during the day.
3. The toilet was clogged on arrival.
4. Nobody re-stocked the minibar during the stay.
5. A lot of the staff seem kind of shaken up and inexperienced, and most of them don't greet you in the hallways. A smile and friendly "Hello" would go a long way.

On the plus side:
1. Location, location, location. You can see the Petronas Twin Towers from the window!
2. Most staff were super nice when approached for help.
3. Midnight snacks are delicious, and came in about 10 minutes.

Shop Til You Drop

from Dee28
My boyfriend and I stayed at the JW for 2 nights from 12th to 14th January. We had a fantastic stay in this delightful hotel which is perfectly situated for the shopaholic!

We found the service to be excellent with lots of smiles and everyone was friendly. The breakfast by the pool was great and as other reviewers have already mentioned the selection of restaurants on the lowest floor of the shopping complex in which the hotel is situated was amazing! The room was huge and came with all the necessary perks as well as a great view of the Petronas Towers. We paid 230R for a 6pm check-out (half day board) as our flight wasn't until 9pm that night. As for the bed ..... I could have stayed in it all day ...... by far the most comfortable bed I've ever slept in with an abundance of pillows!!

Try to organise a government taxi from the airport for 70R. We were advised to do this so that we weren't ripped off and it was so simple. The taxi trip to the city takes about 40 minutes but if you take the express train (KLIA express) to the city (35R pp) it only takes about 20 minutes to KL central. Depending on the traffic it can take anywhere up to 15 minutes to get to the city so much of a muchness time wise between taxi and train. The train allows you to see some of the countryside which you don't get from the freeway sitting in a taxi.

We didn't find much to do in KL apart from shop, eat and visit the Petronas towers. For the latter, 1000 free tickets are issued daily. We got there at 8am and there was already quite a long queue. We got into the 9.30am viewing session. This is the only way to get up the towers (ie. you can't pay to go up at a later time) so be prepared for an early start.

As far as clothes shopping goes we found the greatest selection at the mall within the Petronas Towers complex. It has all the designer labels if you're into that as well as mid range shops like Nautica, Esprit, Naf Naf, Nike, Adidas, Everlast etc etc. The Times Square complex is also quite nice and has a Borders book shop. The brochure given to us by the hotel told us about the new Avenue K complex so we took a taxi out there but it is not open yet so don't make the same mistake. The shopping complexes closer to the hotel (especially Bukit Bintang) are very crowded but offer some good bargains particularly for IT/computer stuff. Be prepared to move at snail pace and have to navigate your way through millions of people!!

I can't wait to go back to the Marriott!

What a Fabulous Place!

from Helen711
This is one of the nicest hotels we've ever stayed at! It was lavishly decorated for the Christmas holidays. Our room was on the 17th floor and our room directly faced the Petronas Towers. We had a marvelous view!

The service was excellent, from the doormen to room service. We had rented a car at the airport ,and trying to find our way there at night with only the map of the city in our Lonely Planet guide book was difficult, at best. As soon as we turned a corner and were on Janan Bukit Bitang Street where it's located, it was right there. I had overshot the drive, but fortunately, there was no one behind me so I backed up into the driveway. Two doormen came running down the drive to help. When we explained we were staying there for the night, they asked if we wanted valet parking. YES! It was quite inexpensive (I can't remember, but I think it was only MR 20 US$5).

Despite the fact that we were dressed in jeans and carrying backpacks, we were treated graciously and everyone smiled at us. It was a lovely experience and I would highly recommend this hotel.

Reasonable hotel let down by front desk inefficiency

from andrewlm
Decent sized rooms, comfortable beds, nice bathroom, lovely food, and (at least from my room) a great view of The Petronas Towers. Sadly, all of the positives were undermined by the laughably slow, inefficient, and disinterested front desk staff. Check-in/out took an eternity....


from A TripAdvisor Member
Relax in this elegant hotel situated wiithin the famous Golden Triangle on the popular Jalan Bukit Bintang. The area is star studed with 5* hotels, shopping malls, diners and within (15 min) walking distance to all the touristy attractions.

If you're a first timer to KL its the perfect venue. We spent a total of 3 weeks in Malaysia and used the Marriott as a base. We checked in and out several times and concierge were happy to look after our bulky luggage whilst away, allowing us travel light! My wife is a shopaholic so excessive luggage is the norm.

The foyer and basement of the Mariott is astonishingly lavish and mind-blowing. The staff were equally helpful and eager to assist, however not all were competent in English. We booked directly and paid about £42 / night for a deluxe room during the Easter break in 2006.
The rooms and bathrooms were s p a c i o u s and squeeky clean. Room service were prompt and bed linen, towels, pillows turned daily; sometimes twice a day.

Taxis are cheap but insist drivers use their meters otherwise agree a price beforehand. If the driver speaks English well - keep him as many don't! Haggling in Malaysia is a custom; not to is foolish. Due to one-way system and heavy traffic the Mariott is difficult to access by road and sometimes may be quicker walking!

KL has a suprising variety of food outlets from McDonalds, Pizza Hut, Hagen-Daz, Nando's to countless Malay, Thai, Chinese and Indian joints all within walking distance.

The Golden Triangle is a shoppers paradise with a sparkling array of shops . They open 10am-10pm everyday. There's no such thing as Sunday trading hours ;-) . Amongst the best are Lot 10, Times Square, Sungei Wang Plaza, Star Hill, Sogo and Suria KLCC. There's a HSBC on Jalan Sultan Ismail just in case you need to withdraw more money!

Definitely worthwhile travelling to Putrajaya and a trip to China Town, Little India and the Museum shop!

On departure the patron King of Malaysia was conveniently leaving too. We smiled and shook hands,as Muslims do ;-) However his entourage were quick to usher him away. If this place is fit for Kings then it'll do me!

Would I go back? Yes.


great room, great view

from sm_1016
We spent 4 nights at the JW Marriot and I was impressed with the hotel. The room was huge (I think it was a Deluxe Room) and spotlessly clean. It was on the 23rd Floor and had a fantastic view of the Petronas towers.

Our room had everything we needed - alarm, iron plus ironing board, security safe, etc. There is an outdoor pool on the 6th Floor with sun loungers, and it seemed very quiet. Breakfast was quite good, mainly thanks to the variety on offer (there was even somebody doing Indian bread with a curry sauce). We never used the hotel for lunch or dinner as there are loads of eating places within walking distance. The hotel is in a good location near to the monorail. There are numerous designer shops nearby if you like that sort of thing.

The only negative comment I have is that the conceirge's local knowledge was a bit lacking. Apart from that minor point, it was a good stay.

An enjoyable stay

from SavvyD
We stayed in a deluxe twin room for 4 nights in October. The room was very nice and spacious. The bathroom was quite large compared to some hotel bathrooms and it had a bath plus separate shower. We had 2 queen size beds which were very comfy.

We had a good view of the city and the twin towers. There is extensive building work going on across the road but at no time did we hear any noise and our room faced the construction site. We were on the 10th floor.

The breakfast buffet was located by the pool. It was quite hot to sit next to the pool and freezing cold inside! The best compromise was the tables just outside under the ceiling fans. After reading the other reviews about the poor breakfast I didn't have great expectations but found it to be fine. For a five star hotel I would probably have expected a bigger and better selection but it had enough to keep us happy. The pastries and croissants were a nice way to start the day! The staff were friendly and very attentive with the coffee / tea refills.

Our rooms were cleaned early each day. I had read previous reviews stating that the rooms weren't cleaned until quite late in the day. On each morning our rooms were cleaned by the time we got back from breakfast (10 - 10.30ish). On our 2nd morning we were given a plate of bananas - they must know that these are now a rare delicacy in Australia!

The location was great. Easy walking distance to all shops.

We enjoyed our stay at the Marriott and would stay here again.


from funkiladi
For a 5 star hotel my stay was extremely disappointing to say the least. My room was not ready when I arrived, and since it was an hour's wait, I left my luggage with the concierge and went shopping. After I went to my room, I waited 15 minutes and my luggage did not come. I called down and they said they would send it up but after another 20 minute wait, I finally gave up and went down to retrieve it myself. Not a single staff apologized for the oversight. Not a good start at all.

The size of the room was fine, though the interiors was looking a little tired. Sadly, it was so noisy; I barely got any sleep. I could literally hear the water running and the toilets flushing in the other rooms throughout the night.

I submitted a letter of complaint to the General Manager but the response came from the Front Desk instead.

I stayed there for 2 nights and I paid $330+++ ringgit per night. I should have gone over next door to the Westin instead for around the same price. Will never stay here again.

Welcome to Circus Marriot

from whiskeyterrace
2 night stay in August. The hotel is in a good location but at the time was completely booked. Kids were running up and down the hallways after 2am in the morning unchecked. The hotel lobby was more like a carnival than a professed 5 * accomodation. Breakfast was similarly chaotic. The staff were not that interested in you unless you appeared to be filthy rich, therefore dressing casually for the warm weather was a mistake.
There is construction directly opposite and jackhammers work till past 10 o'clock in the evening. The family in the next room to us had a domestic argument which lasted for the entire two days, including mobile phone calls at 3am. Dont try to get any rest here.
We met another couple who were staying there at the same time who were equally appauled.
The great location does not save this hotel and it is OVERATED. There are plenty more 5* hotels in the vicinity - try one of those instead.
We wont be back to the JW Marriot in KL.

Loved the rooms

from JOE8
The location of the hotel is excellent situated near Buket Bintang . Very nice rooms and excellent bathrooms with a nice glass enclosure for the showers. The view from the rooms was very nice could see the Twin Towers very clearly. The only problem was the house keeping the rooms are cleaned around 5 pm which is very late. The staff at the front desk were very efficient and prompt.
The breakfast could be improved. There was a lot of overcrowding at breakfast time . However i would definately stay here if i went to kuala lumpur again

Top Local Tips for Kuala Lumpur

Lot 10 food court is clean and cheap with lots of variety. It may not be really really authentic but good enought as it was soooo cheap. Average plate costs RM$5

Pampering You can get good massages and leg massages in Sungei Wang in Butik Bintang from the blind and some Thai

Hop On Hop Off Bus The price of this was built into our trip so we didn't have to pay up front maybe if we had we could complain. However, the commentary was not in sync with where we were, consequently we became bored very easily. China Town is dirty, smelly and not worth visiting. Get your tickets early for Twin Towers as they only have a limited amount each day.


Other names for JW Marriott Hotel Kuala Lumpur

  • marriott kuala lumpur
  • kuala lumpur marriott
  • jw marriott kuala lumpur
  • Address: 183 Jalan Bukit Bintang - Kuala Lumpur - 55100 - Malaysia
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