Hotel Maya

, Kuala Lumpur, Malaysia
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Hotel Maya

, Kuala Lumpur
4 star

Rooms: 280

138 Jalan Ampang - Kuala Lumpur - 50450 - Malaysia Hotel Website | | +60 3 2711 8866
540 Traveller

Reviews - Hotel Maya

Convenient and Affordable
Submitted by: ShuYiing Lim in 03/05/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
Grand Maya is quite an affordable place to stay, for me, especially when I like shopping in KLCC. Its within walking distance, meaning 5 minutes away from KLCC. Affordable as in comparison to Mandarin Oriental? :) I highly recommend anyone that enjoys clubbing and shopping to give Grand Maya a try! Clubbing heaven, Zouk and Shopping heaven, KLCC is just around..

Historical Traveller Reviews of Hotel Maya

Best value in town!

from tickerup
Very nice hotel with really nice massive spa pool and lovely innovative room suites. Read somewhere that the current GM single-handedly created this lovely urban resort. Thank you, Mr GM. It's much much better than Hilton Sentral, Hotel Maya has the best room/suite in town!!
Service can be a hit or a miss though. If you happen to browse thru the hotel's offical website, don't count on the unique services they promised to provide. They can go on and on with hundred and one services under their list, but its always good to know that all listed were once existed, definitely not for now. Waiting for a butler drawn bath for 3hrs still never appear...sigh... is no joke. Even basic courtesy was missing. Waited for assistance at the Brasserie, almost 10 staffs saw me, but none walked forward to assist, and a guy just walked in and stand behind me for assistance was assisted almost instantly, ... yes, while skipping me. Don't get me wrong, I came and expected nothing. The lovely lady who checked me in was casual and very NICE, now thats a bonus in fact. Thank you.
Life is too short to get angry. I still like the hotel, just for the room and pool, it's already good value for money. Thank you.
Junior Suite 807 - 17/8/07 to 19/8/07

Great hotel but poor service

from musaffir
The hotel was brilliant, the room was big. But the staff at the front desk was very very rude, i stayed in 7 hotels in 7 cities last month, and this was the worst. The front desk dude had the guts to show me eyes.
Besides that the room was a bit dirty and run down. But as i wasnt staying in the room so i didnt care much.

Disappointed: 5 Star design, 2 Star service.

from Travellereveller
Maya Hotel in KL definitely does not deserve a 5 star rating, even though it claims to be. We paid USD400+ for a suite, but I'd say it was definitely not worth it. The architecture of the building is unique, and the room was great with modern furnishings and a beautiful bathroom. HOWEVER, with such great 'hardware', there was mediocre 'software' to support it. Their One-Call centre service staff always seemed in a hurry to end the phone-call, probably due to a lack of staff since it usually took about 30 seconds to a minute before they answered the call. I remember once when I called the One-Call centre to ask where the breakfast would be held in, the service staff hurriedly said "Level 1, sir" and hung up immediately before I could enquire any further. Breakfirst in the hotel was mediocre, very few choices and poor quality of food to choose from (compared to other 5-star hotels in the area), and the Hash Browns were not even cooked. Service staff were also slow to clean up our plates, and I had to bring my own plates to the counters a few times myself. Located on the 14th floor, i could clearly hear hoking noise from traffic and a nearby construction site. I think there is a school located nearby and every half hour or so I would hear the school-bell ring. Even a heavy rain in the morning pelting against the windows sounded as if I had an aluminium awning right outside my window. This is not the place to stay if you wish to get a tan because the swimming pool (which is really a hydrotherapy pool) is indoor and there really isn't much space to swim in. In comparison, I've stayed in other international 5 star hotels in Kuala Lumpur which are located right next to the KL twin towers, and they fared much better overall in terms of their service, and for the same or lower price. Even a 4-star hotel I stayed in that is right next door to Maya Hotel fared better in terms of their service. I'd definitely spend my money at other hotels the next time I stay in KL.

Interesting Architecture

from jaye_w
Stayed here for weekend getaway in a Studio room with a view of the Petronas Towers. We loved the architecture of the hotel with its' reconstructed/refurbished interiors, nooks and canaries and use of space. Bath time becomes a sexy affair with a see-through glass panel
separating the bedroom achieving a subliminal fish tank effect. We loved the shower area esp the rain shower! If you have the time do visit the indoor heated hydrotherapy pool with its jets and sprays for a relaxing workout. The sky lounge on the 13th floor, offering both indoor and outdoor seating, also deserves a mention for its' view. Our room came with breakfast thrown in and food was good. Depending on the occupancy, the hotel either serves a full buffet or you get to order main dishes from a menu! Furthermore, the hotel is conveniently located within 5 mins walking distance to KLCC and 8 mins walk to the Bukit Nanas LRT station.

Excellent design hotel

from Calamine
We stayed at the Maya for 3 nights at the end of our Honeymoon (we went to the Tanjung Rhu in Langkawi). We got an excellent deal on the room and managed to upgrade to a suite for less money than a standard room (as long as we didn't use the mini bar!). It is in an idea location literally within feet of the Petronas Towers (ask for a view from your room). We stayed during a national holiday which probably explained why the hotel was so quiet. It didn't matter that it was so quiet, but I think that there would have been a bit more of an atmosphere had it been busier - for example we went to the bar after going out in the evening and were the only people there.
Rooms are of a very good standard, immaculate and well designed, public areas are really funky - ultra modern design (which you have to like to stay here). The Japanese restauarant in the hotel could not have been more accommodating (I am vegetarian) - they devised an entire menu for me which was just amazing!
The hotel is about a 5 minute walk form the Petrona Towers and the KLCC shopping centre, where there are all sorts of bars/cafes and restaurants.

Book this hotel now!

from flashbackpacker
This was my first hotel stop on a trip to Malaysia and this place was perfect! Its location is amazing right across from pertronas towers, perfect location for sightseeing. The hotel is amazing in every way, decor, staff, food. We arrived and had booked a spar treatment this was definatly the right thing to do as this got rid of out jet lag. We had a herbal bath followed by a full body massage in the hotel spar, then relaxed around the pool. This is located half way up in the hotel its all open to the outside elements. The only thing that I would say is check your bill we had a few mistakes but nothing that could not be put right. The rooms are the best I have every stayed in they have glass seperating the bedroom from the bathroon and a speaker in the bathroon so you can lye in the bath and watch the tv through the glass. They have hugh windows looking out to the patronas towers, what a view! I would say that we only had 2 nights there you could do with longer, get out and about go to china town and walk about, the placfe is really safe. Go and explore the city!!!

Fabulous room but service could be better

from divejunkie843
Stayed for one night in February. Because of some international bike race all the roads surrounding the hotel were closed. It look 2 hours to of sitting in the car before i begged a traffic policeman manning the block to let me through.
Granted it's not the hotels fault but it doesnt start the stay on a good note.
At check-in i requested for late check-out the next day. Was told not a problem and that my room was extended till 3pm.
Great - around noon the next day i decide to go for a swim. Half and hour later, i find myself locked out of the room dripping wet and clad only in a bathrobe.
Trudged down to reception to be told that keys automatically disable at noon and that there was no record of my request for late checkout.
No matter, they revalidated my key. 3 different people from front desk then proceeded to call me every half hour till 3pm asking me when I was leaving and that i had exceeded my checkout time!
As i knew the sales manager personally i called him up to complain but till today nobody has followed up with me.
Oh well - teeting problems with staff aside, on the plus side - the rooms are lovely; rainshowers and spa bathtubs great and the in-room cappucino machine a nice touch. Would have been 5* all the way if not for the poorly trained staff.

Best Hotel of Our Trip

from NicolaGainey
Hotel Maya is pretty amazing. This uber-cool / uber-chic / uber- everything hotel provides everything you could need whether it be a honeymoon or like us, a stop-over in between travelling. Our Room couldnt have had a better view of the Petronas Towers, the staff are perfect, great restaurants to chose from, fab cocktail bar and the spa, well, that speaks for itself as soon as you see the pool. A snip at around £70 a night. Dont stay anywhere else in KL - or you'll truly be missing out.

perfectly situated, great staff and excellent room design

from Tiagon
I stayed in the MAYA for a week in Business and I found it perfectly situated, great staff and excellent room design. I will definitely come back if I am in the region.

Absolutely Enjoyed Our Stay

from amysa
Decided to visit KL for the first time to watch formula 1. After checking out the hotel rates from our travel agent and from other online hotel reservation systems, we decided to contact the hotel directly, as advised by other reviewers on this site. True enough, we we were given a very reasonable rate, almost half of those advertised on the last minute reservation systems on the internet! Staff even called me to confirm my email address before sending the electronic reservation confirmation.

We stayed at the deluxe suite because we were travelling with 2 children, and kids are not allowed to stay at the studio and junior suites. Deluxe suite will have more space for us to move around so that was our preference as well (67sqm!). Check in was done in less than 5 minutes - no lines and reception staff were expecting us despite the late arrival.

We were given a room on the 20th flloor giving us an awesome view of the petronas towers! The room was huugeee as expected, interiors modern and tasteful. There was 29" tv, dvd player, comfortable working desk, CLEAN 2 seater sofa, ample lighting throughout the room (not limited to table and wall lamps!).

There was a COFFEEMAKER so we had espresso any time we wanted. Hotel provides pre-packed ground coffee beans (not the instant variety). Butler services are provided so we had a FLOWER BATH drawn every night - absolutely heavenly! (NO flowers on the bath, rather a flower-based bath essence is used, smells wonderful). Bathroom design is also commendable. Rainshower area separate from the bathtub, no risk of slipping on the bathtub while taking a shower! Amenities are from the anggun spa - loved the oatmeal and honey scrub soap which hotel replenishes daily! Two separate sinks. Walk in closet. Iron, iron stand and hair dryer are provided.

Four long feather pillows with one latex pillow provided in the closet. White cotton sheets with high thread count. Bed comfortable, not soft but not too hard ( i prefer hard mattresses, but this one did not give me back aches which soft mattresses normally do).

Complimentary rollaway cot(one) can be requested. Internet complimentary! Breakfast for kids under 12 also complimentary! Kids enjoyed the variety served during breakfast so would not have minded extra charge. Breakfast is also commendable - variety of fruits, breads, cheese, cold cuts, cereals and yoghurt served on the buffet. Warm dishes are requested and delivered to your table - choice includes roast beef, nasi lemak (coconut rice with chicken - i think this is a local specialty, not really sure), steamed buns, congee, eggs cooked in a variety of ways, etc etc etc!!!! Coffee, orange juice and butter are served to the table.

NO wall to wall carpet on hotel room, flooring is wood parquet. Therefore, no carpet stains, no musty carpet smell, no dusty carpet, no bugs hiding in between carpet fibers. Air conditioning is sufficient and individually controlled. Two controls in our room so we turned off one whenever it gets too cold, but the extra air-conditioning definitely came in handy during the middle of the day, expecially after coming back from the race track!

Location is alright. KLCC is a short walk away. Directions from the airport: Take the KLIA Express tp KL sentral (35ringgit for adults, 15ringgit for kids). Then take the putra line to klcc (1.60ringgit ea). Then you can either walk (5-10min) or take a cab from klcc. IF NOT, take a cab directly from kl sentral to the hotel, which will cost 10ringgit (pre-paid taxi coupon), or about 6-8 ringgit on an honest cab drivers meter (sadly, a rarity).

Cannot rave enough about this hotel. If you are expecting grandeur, this is not the place to stay. There is no tall lobby with huge flower settings, domed ceilings, gigantic chandeliers nor gold-gilded decor. What you get is an elegant, sleek, modern and well-designed rooms which are clean, bright non-claustrophobia-inducing and comfortable, coupled with fast and personalized service from the hotel staff. Absolutely enjoyed our stay at this hotel.

Top Local Tips for Kuala Lumpur

Best food ever Try and get to Frangipani if you enjoy Michelin Star quality food. Negotiate a set meal (there wasn't one listed when we went but we paid 100RM for 4 courses - 4 proper courses though, 2 starter size and 2 mains, gourmet style menu, we picked off the a la carte menu too!). We then ordered a dessert between us as we were so full but after we had that the chef brought out a complementary one!! Serious place this, I can't recommend it strongly enough.

Malaysia Airlines We are frequent flyers of Singapore Airlines but decided to try Malaysia Airlines for this trip to KL, which saved us some travel time. HOWEVER, service from Malaysia Airlines was a BIG DISAPPOINTMENT. Aircraft was OLD and CRAMPED. The aircraft we took only had 6 seats in a row, 27 rows total. It was a Boeing jet but given the unstable weather conditions in the region, choice of aircraft and airline is a major consideration for us. So we tried to change our return flight to the scheduled Airbus flight (bigger aircraft, once a day). Online website showed seats available but customer service refused to accomodate us, even though our tickets allowed booking revisions. Customer service suggested that we buy another ticket (!) or to upgrade our class (!). Service disappointing all throughout. Even during flight, food was served but drinks did not arrive til AFTER food trays were collected. Totally recommend Singapore Airlines for ANY travel to this region.

Save money - book airport limo directly The hotel limo to and fro the airport usually charges a premium. To save some money you can pre-book your taxi to and from the airport with the authorised airport limo taxi company. They have a 24-hour booking number. Choosing the "budget" option will cost you less than half of what the hotels charge each way.


Other names for Hotel Maya

  • hotel maya kuala lumpur
  • Address: 138 Jalan Ampang - Kuala Lumpur - 50450 - Malaysia
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