Grand Plaza Parkroyal Hotel

, Kuala Lumpur, Malaysia
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Grand Plaza Parkroyal Hotel

, Kuala Lumpur
4 star

Rooms: 327

Jalan Sultan Ismail - Kuala Lumpur - 50250 - Malaysia | 3 2142 5588
779 Traveller

Reviews - Grand Plaza Parkroyal Hotel

Great stay
Submitted by: Burhanudin in 31/08/06
  • Age Group: 41 - 50
  • From: Malaysia
  • Traveller type: Business Traveller
This seems to be a more competitively priced hotel near the Bukit Bintang area. The parking lot for the hotel seems to be misleading and it was quite a hassle to get to it. The rooms were fantastic. The entrance to the hotel however is not as welcoming or beckoning as it should be
What a funky hotel!
Submitted by: Suzanne Locke in 14/03/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Budget Traveller
I just loved this hotel. It's right in the heart of the shopping district, next to the monorail (remember it from Entrapment?). We looked down on the hotel swimming pool, which was fab. Had a wonderful night in the bar with a group of 50-something Irish couples out for a bit of craic. The rooms are gorgeous - very modern, boutique hotel with dark wood and cushions everywhere - and we had a great view of the Telecom Tower. Can't recommend it highly enough.

Historical Traveller Reviews of Grand Plaza Parkroyal Hotel

Great Hotel, OK service

from Hot100
Very good location. Monorail station, shopping centres and eateries all within a minute walk or two.
Stayed in Deluxe King room for 2 nights 16th to 18th Sept 2006.

Lobby - fascinating, bright, spacious and newly renovated. Very chic settings.

Front reception staff - ok but they lack the warmth. Very supercifical - they should work on that one!! I requested a slightly late checkout at 130 or 2 pm and my request was instantly declined - her lame excuse was "Sorry sir, we are fully booked today" . Hello? the hotel is fully booked on a Monday?? Who are you kiddin? Its not that the IMF is being held there in KL or somethin?

Room - good, spacious, clean with contemporary features. King bed - fabulously nice and warm covers. Air cond worked great. Toilet a bit small but nice. Toiletries - complimentary from the hotel Spa.
TV programmes - limited; with a not-so-fantastic "Vision Four" cable channels. They could at least convert one of the 3 sports channels to a "Nat Geog" channel or "Discovery Travel & Adventure" channel or something.

Breakfast - Fabulous combinations of asian and western. Good spread and varieties and the service was just nice. They top up the food all the way till 10am!!

Highly recommended

from A TripAdvisor Member
Stayed for 3 nights with my 3-year old son and my mum en route from London. I was a bit apprehensive of the service at first because of some of the comments in Tripadvisor but I must say I was pleasantly; the service was excellent and the location was so central and convenient for shopping, food and sightseeing. My son had a slight accident with the lift door (hand got stuck in the lift door) and the assistance and attention given by the staff there were first class. Highly recommended for families as well.

Thoroughly recommended!

from Alithon
We have just returned from staying at The Park Royal Hotel , KL which we chose based on the reviews read on Tripadvisor(--). It was better than expected. The location was fantastic. Our room looked out onto Times Square, Imbi Plaza, Sungei Wang Plaza and also could see Menara (KL)Tower. The walk to all the main shopping malls and the monorail station took only about 5 minutes, which was great not to be out in the hot and humid heat for too long. So many great places to eat around the hotel, the only problem was having too much to choice! Taxi ranks were conveniently located about one minute walk outside of the hotel but beware as a lot of taxi drivers were reluctant to use their meters and instead charge you a flat rate which would be about 3 or 4 times more than what a local would be charged! (I know this, as I used to live in KL). If you are used to the cost of taxis in the UK, then it would still be extremely cheap. Breakfast at the hotel was mind boggling! There was everything from pancakes and fresh fruit to rendang/curries. To eat curry at breakfast time may not be to everyones taste but at least you had the option. The choice available was amazing. We just kept on going back for more food. Our return flight back home was an early flight and the hotel opened the restaurant from 5.00am (earlier than the usual 6.30am start) so that we could have breakfast before we checked out. Towels are supplied complimentary poolside. OK, the pool on the 6th floor could have done with a little updating but it was more than adequate for a hotel slap bang in the centre of a city! The spa at the hotel was good value where a 45 minute full body massage plus use of the jacuzzi (too hot), sauna and steam rooms cost RM78 (approx £12). We had a deluxe twin room which had 2 queen size beds, big enough to accommodate 2 adults and 2 children, and the bathroom was well equipped. A few times, the cleaner forgot to leave us fresh towels but after a call to housekeeping, someone arrived with clean towels within 5 minutes. My sister-in-law had a dodgy plug in her bath but a call to housekeeping got someone in to repair it within 15 minutes - so no complaints about the prompt service. All hotel staff were courteous and polite, we didn't have a problem with anyone. Based on location, quality/cost of the room (including that almighty breakfast), service etc. We would definitely recommend The Grand Plaza Park Royal Hotel.

Shopping 5 star, service 1 star...

from A TripAdvisor Member
Stayed here with two friends on a girls shopping trip and for shopping its great.
Very hard to recommend otherwise - service was largely absent unless you just insisted, more like a two star hotel and disappointing compared to my experiences in other Asian hotels.
They completely messed up our bookings and after a half hour wait standing at reception, finally accommodated us in two rooms several floors apart. My friends had to make do with a second trundle bed in the room with one king size bed (despite original booking confirmation of twin beds) and my room was not even available until 6pm! There was still rubbish in the bin from the previous occupant. The following day we had to begin the whole accomodation issue again as there was no record of the problem and wait all over again to be transferred to requested rooms on the same floor.
The power adaptor for my phone charger arrived after the third request and the fresh milk arrived a day later. The senior Concierge was no help at all with a problem concerning failure of our prearranged airport-hotel transfers.
The pool is quite old and bare and in need of a facelift. Don't expect poolside service or help with umberllas or towels - no pool staff in sight, self-help is the order of the day.
Tip - Pay the small extra charge for use of the Orchid Club on the 21st floor. Staff there understand about service and were terrific. They also have sit down check in facilities for Orchid club members, as it may well be a long wait!

Great shopping location

from yeowon
We stayed at the Parkroyal for two nights as part of our visit to see family in Kuala Lumpur. We picked this hotel for location over other more flash hotels becuase of it's location right near the two big shopping malls, Sungei Wang and Times Square. You don't want to be walking around too much or even waiting for transport in the 30+ degree heat of KL so this place is ideal. We paid 260 ringitt per night off the hotel website which is a bargain considering it included breakfast.

The rooms are refurbished and the buffet breakfast is great with a big selection of delicious asian and western food.

We did have trouble with the air conditioning not working that well but the maintenance man changed the filter and it was going fine after that. There are cheap food courts further up the road just near Lot 10 shopping mall which sell the yummy laksas and chinese food, all for less than 10 ringitt a plate.

There is an internet cafe on the third floor across the road at the Sungei Wang mall. You go to the corner nearest to where the mall branches off into the computer shop area on level 3. The rates at that internet cafe are 4 ringitt per hour as opposed to the 1.90 ringitt per minute at the hotel.

All in all I would stay here again because of the location to shops and monorail and totally adequate rooms and breakfast buffet.

Fantastic location for shopaholics!

from A TripAdvisor Member
Stayed here for 3 nights from 15th March 2006. We took previous reviewers advice and asked for a non-smoking room. We were allocated a room on 15th floor. The room was extremely clean, comfortable bed (perhaps a little hard for me) with separate shower and separate toilet. Previous reviewers had made comments about the toilet and shower being in the room – this was not an issue. They are set back away from the bed and have thick opaque glass doors, and then with a hand basin outside the shower door. The room was big enough for this not to cause a problem.

We found that the staff were very helpful and friendly, and although our allocated room was not ready on arrival, they quickly found us another to check into (very welcoming after a 12 hour flight). Saying that we had a problem with our lights and air conditioning during our stay – the keycard fits into a central panel and controls everything. There was a faulty connection and you had to take the keycard out to get the lights to work – which was more of an inconvenience, rather than a problem. Reported this fault on our 1st night and it still had not been rectified during the duration of our stay (despite mentioning it to Reception numerous times).

We ate out of the hotel most of the time, but we did use the Coffee Shop on a couple of occasions. Good coffee and cakes, with very friendly and helpful waitresses.

This hotel is an excellent location for shopping and restaurants. It is located very near to the Mono Rail Station and is a ¾ mile walk from Petronas Towers.

Location, locatio, location!

from MeHeAnd3
My family of 5 arrived at 7am. Despite this early arrival we were permitted to check in to one of the two adjoining rooms we had booked - the other becoming available later in the day. One of the main factors going for this hotel is its location - right in the heart of the Bukit Bintang shopping district and right near the Monorail station. Berjaya Times Square, Imbi Plaza, Sungei Wang, Bukit Bintang Plaza and Lot 10 are all within 5 minutes walk. It was a perfect position for us because our 3 kids (13, 10 and 6) are very impatient ("are we there yet?") and hate walking. We used the monorail to get to Chinatown, KL Tower and the Petronas Towers with a 10 - 15 minute walk from the stations at the other end.

The buffet breakfast at the hotel was plentiful and varied - we ate up big. We never had any other meals there - it was much cheaper to just walk to a nearby restaurant. There is a large pool which is nice after a heavy dose of shopping. I didn't use any other facilities.

The room was smallish but clean and comfortable. We kept our valuables in the safe and had no problems.
We found the hotel staff to be pleasant and courteous and had a quick and easy checkout.

A great position and a comfortable hotel making it an easy vacation in KL!

Great Location - worst service!

from traveller83
You really cant get a better location for this hotel. If you liike shopping then this is the place to stay! The location though, is the only reason why I would even consider suggesting this hotel.

I have stayed in hotels all over the world, more times than I can count and never before in my life have I come accross such appalling service. I hate complaining about things, but this hotel made me absolutely furious by the time I left.

Firstly, we arrived late in the afternoon to check in. We had to wait in a line to just check in for OVER AN HOUR!! no seats, just had to stand there with our suitcases! Several other guests in line actually started abusing staff, but it still made no difference. To make it worse we were also meeting up with family who had checked in a day earlier and found out that they too, had the same problem.

Once we got to our room, our key didnt work, and we had to go back, and try and get them to sort it out (another half hour passed). We then didnt get our luggage taken up to our room until after an hour we went back down to ask them when it was being brought up. I dont trust my luggage being left around nowadays so really made me quite nervous.

After a couple of days, my sister in law had money stolen that was wrapped up in her underwear in the zip part of the inside of her suitcase. Someone actually went through her UNDERWEAR to find this! They had to make a complaint, and then go down to the police station to make a complaint and fill in a report. Nothing was explained to them and as it wasnt in a safe, travel insurance didnt cover it. The hotel staff couldnt have been any ruder if they had tried. - LESSON - USE THE SAFE IN THE ROOM. It would have been safer to carry all her money on her! Not one single staff member appologised - in the end, we had to complain to the hotel manager before we got any recognition. We didnt want anything free...just an appology! Also if you read past posts, money being stolen has hapenned a few times. So dont under any circumstances leave anything lying around, even if its packed in your bags - either carry it on you or put it in the safe (if you want to trust it).

When it was time to check out, as if we werent fed up enough, we were left to wait in line for another half hour just to check out, and then even that in itself seemed to take forever. I have no idea what they do when you are standing at the counter, but I have never stayed in any other hotel that has taken so long just to check out.

All negatives aside - the rooms were nice, bathrooms clean, breakfast a really fantastic start (the chefs at breakfast were FANTASTIC and very friendly) with a huge variety of foods - well worth it. The location too really cant be beaten - so easy to get around and you could spend days just trying to get through all the shops - if you like handbags and shoes - this is the place for you!

Great Location

from farnaway
We stayed at the Parkroyal in February 2006 for 4 nights in the Orchid Club, it was a lovely hotel, the staff were great, and it was a great location just round the corner from Times Square, and close to the mono rail which we found great fun for getting around and seeing things. Being a large hotel there was plenty of choice for eating, We especially liked the grill on the 6th floor, the head waiter was lovely and really made you feel special. We had a wonderfull time in a fantastic city.

Great location

from A TripAdvisor Member
We stayed in this hotel for two nights and consider it a good choice of accommodation in KL. The location is wonderful. It's right next to a monorail station and very close to lots of restaurants and shopping centres. The room we had was lovely, with a huge bed and very nice touches such as complimentary paper, slippers and a bedside control of all the lights. The breakfast was very good, the service was professional, and the swimming pool was lovely. We would definitely recommend this hotel.

Top Local Tips for Kuala Lumpur

Meter or Non-Meter? While taxis are supposed to run by the meter you must ask before getting into the cab if they will use the meter. Our encounter was that in most times, the cab drivers don't use the meter and would quote you the price. If you don't think the price is good, you can bargain. It can be a pain sometimes. When arriving at the airport, it is good to book your airport pick-up before hand either by van or pre-booked taxi. Some hotels charge pretty high for airport pickup, so check out the airport website for other alternatives first. This may be slightly more expensive than flagging down a cab at the airport and haggling over price (range from RM60-90) but it definitely saves the hassle, ques and has a standard fix price.

You'll never get bored! There're plenty of activities to do in KL-besides shopping and eating, if you have that extra cash to spend. These are shooting, paint-balling, and water sport. Just ask the concierge and they'll book it for you.

Shopacholics paradise There are shopping centres everywhere if you are a keen shopper. It is a great city to visit from a tourist point of view a great culture to experience.


Other names for Grand Plaza Parkroyal Hotel

  • parkroyal hotel kuala lumpur
  • kuala lumpur parkroyal hotel
  • Address: Jalan Sultan Ismail - Kuala Lumpur - 50250 - Malaysia
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"Great stay" - Burhanudin

"What a funky hotel!" - Suzanne Locke

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