Citrus Hotel KL

, Kuala Lumpur, Malaysia
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Citrus Hotel KL

, Kuala Lumpur
3 star

Rooms: 171

51 Jalan Tiong Nam Off Jalan Raja Laut - Kuala Lumpur - KL68 - Malaysia Hotel Website | | 603 9195 9999
482 Traveller

Reviews - Citrus Hotel KL

Historical Traveller Reviews of Citrus Hotel KL

nice and cheap

from Davidcollor
i had a good stay overall, was expecting less for the price i was to pay. very simple room, clean and tidy, very morden feel to it.
front desk staff was helpfull, lounge satff was also very helpfull.
troughtout my 3 day stay there i was very welcomed and it felt nice and made me want to come back to this hotel to stay on my next visit to malaysia.
the food in the cafe was not so good. simple food is ok, but not if its cold and dont look presentable, very messy, it dosent fit the image of your cafe setting. the setting was very nice for the small space you have. to the management, please look into that. i think many of the travelers come to malaysia for its local food.
the afficilities in the hotel is limited, a average size swimming pool and gym. nothinf much to offer but the night live on the street behind the hotel was nice.
i will defenately come back to stay here, but hope the food will be better. i recomand travelers with a bugget to saty here, you'll fell very welcomed and relax.
Management Response from norman_v
Our sincere appreciation for your positive response on Trip Advisor and we are glad that you had enjoyed your stay here with us recently. I rest assure you of our continued effort to improve our services and particularly food quality. It is indeed nice to read such valuable comments that spurs us to strive harder in order to upkeep our commitment to you and the rest of our guests. We trully look forward to seeing you soon in Kuala Lumpur. Once again, a big Thank You from us Sir/Madam!

Excellent Rooms and thats it

from nekzaad
We checked into this hotel on 21/3/08 for the Formula1 weekend. We had also stayed for 1 night on the 17th (of March) on route to Bangkok. Our first visit was excellent - Symon at the front desk was really helpful. The rooms were nice and large, simple and clean. Some rooms had an unrestricted view of the Petronas twin towers (only 1 of our 3 rooms had this view)

The 10th floor business center is also great. Really helpful staff, 2 computers where you can check mail and some refreshments.

However, thats about it. The cafe on the ground floor had 1 waiter, 1 cook on the F1 weekend. We checked in late and just wanted to take it easy, so we decided to eat at the hotel. We placed are order at 9:30 PM and at 10:45 PM the waiter comes back and says the chicken curry is 'broken' so we have to order something else. 1 club sandwich came at 11:30 PM.

There was also another person at the front desk who had absolutely no sense of customer service. (His name started with H) - He ruined the entire stay for us with his pompous attitude.

The TV channels are really hazey. The area is not that great. I had read that it was in a sleazy place - we didn't find any anti-social elements around, tho the hotel right next to it seemed really shady.

The breakfast is really bad. Eggs were cold. Unlike other hotels you dont have someone cooking them for you at the breakfast counter.

However for the price, its pretty decent. Its close to major shooping malls and other tourist places. (10 mins drive to Petronas twin towers, Menara KL, Berjaya Times square) - Maximum taxi fare is 10 ringgits.

The hotel is unable to get you a taxi so you will have to walk onto the main road to hail a cab.
Management Response from norman_v
Thank you for staying with us and your complements of our rooms, amenities and facilities is much appreciated. I read with much concern on our food and services rendered. I would like to profoundly apologize for the shortcomings and rest assuring you of our intentions to improve and the needed remedial actions has been put into place. Should you decide to come again to Kuala Lumpur, we welcome you to experience our services and rest assuring you of improvements. Once again, please accept our profound apologies.

Basement Car Park But For Staff Only

from caesarong
Just checked in a shortwhile ago. We booked the room throught the hotel website. Reservation indicated our car number & browse web page shows got basement car park.

On arrival, in front of the hotel, there are car parks with few empty spaces (notice got some cars park there) & chain to reserve the place.

One of the hotel staff came over to inform that they are going to paint the parking lane line & not allowed to park there. Basement car park is reserved for staffs only & undermaintenance. How can one paint the parking lane line when the floors are still wet (raining).

What the [--] !!!! Drove all the way from Johor Bahru & was told no parking place & have to park at the pay per entry car park of RM6.

Proceeded to check in & commented the above. Appears to be the instruction from General Manager. Insist to talk to General Manager but he refuse to answer / come down.

Front office staffs were good. Open up the front slot & let us park.

Good rooms but POOR MANAGEMENT. Will only come back to stay when there is a change in GM.
Management Response from norman_v
Dear Sir,

Thank you for staying with us recently. I had read with much your valuable comments and would like to profoundly apologize for being unable to provide you with a parking lot upon check in on the 15th March. We had to carry out some maintenance works on 16th March thus resulting in us closing the car park in stages the evening before to facilitate works. This is part of our current on-going hotel upgrading process. The basement car park is temporarily closed as well to conduct some rectification works. You are rest assured that my attention is always given to all my valued guests at all times. I would like to reciprocate your kindness in understanding our situation. Please do not hesitate to contact me should you are in KL anytime in the near future. Once again, we hope you can accept our apologies and we hope to see you here once again.

Enjoyable stay at Citrus

from Chubbz
We had a pleasant stay at the Citrus Hotel in KL. The staff were very helpful especially those in the lounge on the 10th floor. I'd like to commend Sara for going beyond the call of duty to drive my husband to a hotel 10 minutes away in her private vehicle so that we could purchase coach tickets to Singapore. The coach ride was very comfortable thanks to Sara. The only problem I saw was that the hotel is not located in a decent neighborhood.
Management Response from edwin_roy
Dear Madam

Greetings from Citrus Hotel Kuala Lumpur.

First of all on behalf of the Hotel we would like to thank you for staying with us and for taking the time to give us your feedback. We are glad that overall you were pleased with the services rendered by Sara.

You will be glad to know that we have already conveyed your compliments to her. Such positive comments will definitely boost the staff’s morale and spur them to provide only the best to our valued guests like you.

Once again thank you for your patronage and looking forward in welcoming you in the near future.

Edwin Roy

A test of patience

from saxifrage
I don't recommend this hotel...the check in process is deadly slow and incompentent...as is the check out. The staff are surprisingly immature and discourteous. The lobby is crowded with guests complaining. Terrible depressing & stressful atmosphere.

The location is also depressing. I regretted not having gone with my first instincts to book accomodation in Chinatown -- which was alive with action and character.

The one redeeming thing to my mind was the swimming pool, which was a welcome thing after a steaming taking in all the sights of this wonderful city.

If you decide to book, do so with low expectations and try not to take the treatment you get too personally. As I tried not to when I caught them over-charging.
Management Response from edwin_roy
Greetings from Citrus Hotel Kuala Lumpur

Firstly thank you for staying with us and for taking the time to give us your comments. Your comments are valuable to us in our efforts to improve our standard of service to serve you better. On behalf of the Hotel, please accept our sincere apology for the inconveniences you experienced during your stay. You will be pleased to know that I have already directed the appropriate departments to act accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.

Sir, thank you once again for your patronage and we look forward to welcoming you again in the near future.

Edwin Roy
Marketing Communications Manager

Hated it!

from virgintrvlr
OK....maybe I should'nt be to harsh. However if youre like me looking for a good place to sleep in a fairly decent area then this place is not for you. The service was hidious, condesending at times and rude not to mention. The beds were rock hard and the best part...there were baby cockroaches...ymmm. The bright side is that we had a good view of the towers if you look straight out the window and not down at all....cause if you were to look down then you would notice that the hotel is located in a pretty slum area. Would not recommend this hotel at all and if we hadnt paid for 3 nights online we would have left after this first night. Live and learn I guess but do not stay here.
Management Response from edwin_roy
Greetings from Citrus Hotel Kuala Lumpur

Firstly thank you for staying with us and for taking the time to give us your comments. Your comments are valuable to us in our efforts to improve our standard of service to serve you better. On behalf of the Hotel, please accept our sincere apology for the inconveniences you experienced during your stay. Please also be reassured that efforts are being made to improve ourselves constantly.

Sir, thank you once again for your patronage and we look forward to welcoming you again in the near future.

Edwin Roy
Marketing Communications Manager

Prelude ! Good view and nice room

from Maneekorn
This is a first time to KL, I select this hotel because for the price as I need to safe money for shopping. I went with my daughter.
I'm verry tried from lowcost airline and ask reception to quick check in. They took a time only 10 miniutes.
About the locator is not bad it closed from monorail around 2 block. I verry surprise my room " Mom it's Twin tower" that from my daughter say when we get in to the room. I stay in room 917. All staff verry friendly espeacially Front Office Manager He'd greeting me by himself, and helpfull for my trip. He was recomend me to go which place first and which shopping verry cheaper. Thank you for all staff. I'll be back if I have a chance.
Management Response from edwin_roy
Greetings from Citrus Hotel Kuala Lumpur

First of all on behalf of the Hotel we would like to thank you for staying with us and for taking the time to give us your comments.

You will be glad to know that we have already conveyed your compliments to the respective associate. Such positive comments will definitely boost the staff’s morale and spur them to provide only the best to our valued guests like you.

Sir, thank you for your valuable feedback. We look forward to welcoming you again in the near future.

Edwin Roy
Marketing Communications Manager

Horrible experience: lost our reservation, rude, condescending

from Omdog
This is a long one, but we hope it helps others, as we'd read pretty decent reviews on here and were shocked by the treatment we received.

We had booked several weeks ago online via the Citrus Hotel's website, for which we received an email confirmation. We had booked the Maya for Dec. 30-31 to celebrate New Year's Eve, and then had planned to move to the Citrus to save money while sightseeing for a few days in KL.

When we arrived at the Citrus around 3:30pm on Tuesday, Jan. 1, we were greeted by two men at the front desk. However, upon notifying them that we had a confirmation reservation for three nights, the manager looked quite puzzled as he asked for my passport and proceeded to inform us he had no record of our reservation and then started questioning us as to what website we used to book. We were fairly confident we'd booked through the hotel site directly, however, we weren't able to secure a printout of our confirmation since we'd been in India for the past month with limited computer resources.

The manager seemed very disturbed by this and almost chided us for not having a printout of our reservation. We told him we'd never had a problem at any other hotel regarding this issue, and we've been traveling for nine months. We then said we would be happy to provide it if he could give us Internet access. He then seemed more disturbed but said we could go up to the lounge on the 10th floor but first he would check us in. We thought we had booked a 159MR rate at the Deluxe level including access to the Executive Lounge, so he gave us room 920 at that time. He was very unfriendly and never once apologized for having "lost" our reservation.

We arrived at room 920 but it was dark, rather small, and facing the back side of the hotel overlooking the LRT. We were hoping for a room facing the Petronas Towers, not necessarily needing a view but rather hoping for a quieter room away from the construction on the south side of the building.

We both recalled that we'd booked a Deluxe Executive category, which we thought we had told the man upon check-in, and this room didn't seem to fit that description, so we carried all of our things back down to reception and inquired about the small room. He did tell us at that time that 920 was only a Superior room. We then asked why he would send us to that room when we thought we'd mentioned we'd booked Deluxe. He said since we didn't have our confirmation with us, he couldn't give us the Deluxe room until we showed proof of the booking. We once again asked about Internet access, and it was all rather confusing. After some delay, he finally said we could go up to the lounge and he would meet us there. He never showed up, however, and we were able to print our confirmation thanks to the help of the woman employee in the lounge.

When we presented the confirmation printout to the manager, we noticed the 179MR rate, at which time he said, "That is Deluxe." So at least now we were on the same page, but then he told us he could only give us a room with a partial Petronas view. When I asked him again to confirm there were no other Deluxe rooms available, he then changed his tune and said we could have room 822 in the corner, not on the Petronas side of the building. He told us he only had 2 Deluxe rooms per floor in that hotel and that they were all booked. We were frustrated, as we had confirmed this reservation almost one month earlier.

We reluctantly took room 822 only to find it darker than room 920, not much bigger save a little extra hallway space, and with a window that wasn't able to close. Therefore, air/wind noise was coming into the room, and we were directly across from the construction site across the way. Given that the A/C wouldn't have functioned properly either, we returned yet again to the front desk with all of our belongings (4 backpacks and 2 bags) and begged for a better room. At that point he told us that was the only room available in Deluxe. I then asked him again about the other room he mentioned with partial Petronas view. He claimed he had never mentioned such a room but when I pushed him on it again, he said there was a housekeeping problem with it. Ah, so now such a room exists, it just has a problem. I was quickly beginning to sense this man wasn't telling the truth much of the time.

He checked with housekeeping and claims they refused to release that room to guests, so he returned to tell us the only room we could have was 822. When I insisted it wasn't working properly with the window, he said he'd go up and check it himself. He returned shortly to say everything was fine. When I asked if the window was able to close, he never answered my question and just said it was fine with some small air/sound coming in. I told him yet again this wasn't our definition of a working room given the need for quiet and the sweltering humidity outside. He continued to insist there was nothing wrong with this room and that we should just try running the A/C for a while to get the room cool, despite the open window.

I then told him that standard practice in a hotel when rooms are sold out in a category is to upgrade the customer free of charge to the next category. I asked about the suites, and he said that suites were an entirely separate thing and he couldn't upgrade us to that. When I persisted with this upgrade idea, he then had the audacity to tell me about 30 seconds later that the hotel doesn't have suites, this after he'd admitted there were suites on the property.

By this point, my husband and I were extremely fed up and exhausted, having spent more than an hour trying to check in and resolve the problem. We started to display our frustration to the manager and told him he needed to find a solution. He then put his hands on his hip and in a very patronizing manner asked me, "Madam, tell me the truth: are you upset because you can't get your Petronas view, or do you just not like room 822?" At that point, I was outraged that he would have the nerve to put a customer in a position like that to defend herself. I told him I could care less about the view, but that I wanted a quiet room that was in working order, and he'd delivered on neither of those.

Throughout the entire process, this manager interrupted us continually and was very rude and condescending. At one point when we were about to leave, he told me I could take my five-star tastes elsewhere. I was completely offended by this remark and earlier had told him we had stayed in $10 properties in India and China and never had such rude treatment as he'd given us in his hotel that day. The entire process ended in the two of us in a screaming match at the front desk, which is not something I enjoyed or felt was justified.

My husband and I left, paying for yet another cab back to the Maya, where we're pleased to report we're being treated very well. The higher price is worth the better customer service, and we are dismayed at the experience we had at the Citrus.
Management Response from edwin_roy
Greetings from Citrus Hotel Kuala Lumpur

First of all, on behalf of the Hotel we would like to thank you for choosing Citrus Hotel Kuala Lumpur as your preferred choice of accommodation and thank you for taking time in writing to us. Your comments are valuable to us in our efforts to provide better customer satisfaction.

You will be pleased to know that I have directed the appropriate department to act accordingly so that such incidences may be avoided in the future so as to inculcate a greater sense of urgency and attention to detail and also to provide remedial to this incident.

From the bottom of my heart please accept my sincere apology on this matter.

Sir, we do hope the above incident has not marred your impression of the Hotel. We appreciate your patronage and therefore, should you need any further assistance, please do not hesitate to contact me directly.

We look forward to your continued patronage.

Edwin Roy
Marketing Communications Manager

Value for money but some drawbacks.

from billturn
Competitive price made it probably good value for money. Great view of Petronas Towers from my window. Food mixed: fantastic food from Indian chef for dinner but corked wine - though they had no problem with taking it away; breakfast was poor - food cold - warm up those plates! Unhappy that even though we booked way ahead and asked for adjoining rooms (3 children aged 16, 13, 10) when we arrived we were told one room was 2 floors above the other. To compensate one room had access to business lounge which was good (computer access, free food etc). Rooms functional and clean. I liked it more than my wife did!
Management Response from edwin_roy
Greetings from Citrus Hotel Kuala Lumpur

First of all, on behalf of the Hotel we would like to thank you for staying with us and for taking time in writing to us. Your comments are valuable to us in our efforts to provide better customer satisfaction. Therefore I am appalled to learn that you were not accorded the necessary attention you deserved.

It was indeed our fault that the room was assigned to you. Somehow a miscommunication occurred among our associates which had led to your satisfaction being comprised. Nevertheless, you will be pleased to know that I have directed the appropriate department to provide remedial to the problem.

On behalf of the Hotel, please accept our sincere apology for the inconveniences you experienced during your stay. Please also be reassured that efforts are being made to improve ourselves constantly.

Sir, we hope that the above clarification and explanation would be to your satisfaction and we do hope the above incident has not marred your impression of the Hotel. We appreciate your patronage and therefore, should you need any further assistance, please do not hesitate to contact me directly.

We look forward to your continued patronage.

Edwin Roy
Marketing Communications Manager

Good Deal Hotel!

from Wanori
Paid RM159.00 for a superior executive inclusive of breakfast.

Check-in took a while and the attitude of the staff wasn't that good. However Mr Hisham who served us was poilte and helpful.

Room is neat and spacious, provides enough space for a comfortable stay. Food is excellent with varieties to choose from.
Wireless internet connection is available in the room. For those who came w/o laptops, there's an club lounge on the 10th floor with computers for you to access.They also provide free soft drinks and finger food. Swimming pool and gym is on the second floor.

Good value hotel with modern facilities.This place would be great if the staff are better grommed.
Management Response from edwin_roy
Greetings from Citrus Hotel Kuala Lumpur

First of all on behalf of the Hotel we would like to thank you for staying with us during your trip to Kuala Lumpur recently. We are glad that overall you were pleased with the services offered as it has always been our desire to deliver excellent service.

With regards to our courteous staff, you will be glad to know that we have already conveyed your compliments to the respective associates. Such positive comments will definitely boost the staff’s morale and spur them to provide only the best to our valued guests like you. Additionally you will also be pleased to know that I have already forwarded your feedback to the respective department so that measures can be taken to further improve our standards.

Sir, thank you once again for your feedback and patronage. We look forward to welcoming you again soon.

Edwin Roy
Marketing Communications Manager

Top Local Tips for Kuala Lumpur

Stay in quality hotels Always stay in quality hotels in KL either near KLCC or Bangsar area.

Maneekorn Phuket - Kuala Lumper

Shopping Value for money. Go midvalley and chinatown

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Other names for Citrus Hotel KL

  • citrus hotel kuala lumpur
  • Address: 51 Jalan Tiong Nam Off Jalan Raja Laut - Kuala Lumpur - KL68 - Malaysia
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