Capitol Hotel Kuala Lumpur
Reviews - Capitol Hotel Kuala Lumpur
- Age Group: 26 - 30
- From: Singapore
- Traveller type: Family Traveller
Read 345 additional reviews of Capitol Hotel Kuala Lumpur at TripAdvisor.
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Historical Traveller Reviews of Capitol Hotel Kuala Lumpur
Great, central location near lots of shopping!from BlackBeauty77
Breakfast was very average but go out and explore neighbouring streets for great food at cheap prices. By night, be sure to check out Jalan Alor, about a 1 minute walk, for cheap and tasty hawker food.
Literally across the road from BB Plaza, Imbi Plaza as well as the other large ones in Bukit Bintang.
Great locationfrom SB30
Great Location and value for moneyfrom ericaandjohn
Good shopping locationfrom WazzaTroy
The location had plenty of shops around it and my room had a view of Petronas Towers that looked great at night with the lightening stiking it.
Fantastic bathroomfrom Kanga-aussie
We arrived late due to a delayed flight from Thailand to KL. We waited 25 minutes to be acknowledged & check in as the one member of staff was on the phone. Eventually he checked us in, not particularly welcoming, but not particularly rude either - just rather neutral. We were shown to a room which was very dirty and tired looking with 2 twin beds (we requested a double) dirty walls, hardly any storage, a shower with no curtain or door and a pair of dirty underpants left hanging in the bathroom. I went downstairs to complain and was told that I should have requested a Queen bed if I wanted a double room - they said they should be able to move us tomorrow. Next day, had a horrible breakfast, very canteen style atmosphere - before leaving for sightseeing we explained to the receptionist that we were going to be moved to a new room and asked that our luggage be transported to the new room. We came back at 3pm to freshen up to discover the luggage still in the old room - in the end we moved it ourselves to the next floor up. We had also left some laundry for collection - this hadn't been collected, so it would be delayed until the following evening. In fact, the only thing the staff managed to do was to knock on the door to give us the dirty underpants that had been left in the old room by the previous guest!
The receptionist (on check in) also didn't tell us that there is a limit to the amount you can sign to your room - we had only clocked up about £50 by the end of our 2nd night & were
about to sign off a beer and cup of tea when we were told we had to pay cash as we had reached our limit - well WE HAD reached OUR limit!!! We called to speak to the manager - told her about our experience, to which she apologised and explained that at check in, we should have been informed about the limit to sign against your room number.
The new room was much much better, brighter, cleaner etc and we felt a little more relaxed. Our laundry turned up later the following evening - just as we were packing to leave the next
morning, we discovered that all of our clothes that had been sent to laundry at the hotel had red and pink water marks all over!!
All in all, I truly believe that we just got unlucky. This hotel is probably ok most of the time - but for us it was pretty poor - worst thing being the customer service. Having not stayed anywhere else in KL, I am not sure if the customer service is like this everywhere or not.........certainly book with caution. I would rather have spent an extra £10 per night for something much more reliable. Having your clothes ruined after a bad hotel experience is a kick in the teeth!!
Excellent placefrom niro123
Clean and compact city hotelfrom eos26
Don't be a cheapskate and pay a little extra for the deluxe rooms - they are located on higher floors and you can ask for rooms with views of the Petronas twin towers - gorgeous! Otherwise the standard rooms on the lower floors have no views and tend to be noisier. This hotel doesn't have a pool but apparently you can use the pool at the nearby Federal hotel. The lifts in this hotel are a bit weird and don't seem to have decent air-conditioning. Otherwise, this hotel is really great value and we will probably stay here again. If you are visiting KL for shopping and food, stay here. If you have a company expense account or want big rooms and swan around in poolside luxury, try the Mandarin Oriental next to the twin towers :-)
Nice, clean hotel with good location.from truewords
Excellent Location and Qualityfrom W001
It was at least 4 star in my opinion and the location was precisely what we wanted. There are at least 3 shopping malls immediately outside, plus market traders in the area for better deals. Monorail a block away, plenty of food choices. I'd choose Capitol again.
Top Local Tips for Kuala Lumpur
KLIA Get the KLIA Ekspress train from the KL International Airport (KLIA) to KL Central. Much cheaper and faster than a transfer and taxi and very easy too!
buy taxi token at airport Buy taxi token at airport before you leave the airport.
Twin Towers Tickets to travel up in the towers are free - but you don't get to get up right away - you get booked for a time. My advice: get tickets as soon as you get there and then continue with a tour of the area. We didn't pick up the tickets until we were finished looking around the area and then decided we didn't want to wait until 6 p.m. - so never went up.
Other names for Capitol Hotel Kuala Lumpur
- capitol kuala lumpur
- capitol hotel kuala lumpur
- Address: Jln Bulan, Off Jalan Bukit Bintang - Kuala Lumpur - 55100 - Malaysia
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