Swissotel Nankai Osaka Hotel

, Osaka, Japan
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Swissotel Nankai Osaka Hotel

5 star

Rooms: 548

1 Namba 5 Chome - Osaka - 5420076 - Japan Hotel Website | | 6 6646 1111
460 Traveller

Reviews - Swissotel Nankai Osaka Hotel

10/10
Great Service!
Submitted by: Ricky in 17/03/07
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Gay
I thought the bar and restaurants where great! Japan rocks!

Historical Traveller Reviews of Swissotel Nankai Osaka Hotel

Great service, luxurious for the price, great location

from kevboy
I've stayed here a couple of times, and would definitely do it again. The location is fantastic, especially if you enjoy "deep" Osaka (meaning the older part, not more dangerous or anything like that). The rooms have fantastic views, and are well appointed. They're not huge, but big for Japan. The ease of getting around -- and to the airport -- by transit from Namba, where this hotel is, can't be under-emphasized.

Very nice hotel but a bit expensive

from Aliup
Spent in total about a week in Osaka in November 2006. Just prior to our stay at the Swissotel, we had enjoyed a few nights staying at the Namba Oriental not too far away. Since it was our honeymoon, on the last 2 nights we decided to treat ourselves to an executive club room at the Swissotel and at about 26,500 yen per night incl. taxes it seemed like a good deal. However we soon found out that the club lounge and extra benefits weren’t really our thing. We actually felt uncomfortable with the extra attention!

PROS:
- Excellent location, lots of restaurants and nightlife and on top of Namba station with easy access to airport and other suburbs
- Great views from high floors
- Room was nice and particularly enjoyed the nespresso coffee machine and turn down service

CONS:
- Slightly expensive
- Club lounge is only open during certain times which did not always suit our schedule
- Limited range of food in lounge, particularly for breakfast
- Coffee machine frothing feature was disabled and we had to buy our own milk

These cons are really only little things and perhaps more to do with our choice of room than the hotel itself. Note that you get certain other privileges by staying in a club room such as free internet, free use of a mobile phone, DVDs and CDs, free local calls, access to fitness facilities and complimentary late check out till 3pm subject to availability. We only used the free internet and was only able to extend our checkout by an hour which was a little disappointing.

With the price difference between the Namba Oriental which was almost half the price, we didn’t think the Swissotel was worth it. I would probably stay at the Namba Oriental if I was to visit Osaka again but the Swissotel is still a very good hotel.

convenient and comfortable

from monkeyman
We chose this hotel because it is located write on top of Namba station, and so it is easy to get to (Nankai line) from Kansai Airport. Comfortable medim size rooms, cheerful staff, could not fault anything with the hotel at all.

We also got a good deal through travelocity.

If you apply for membership of the swiss card (free from website), then they give you a free room upgrade if there is availability.

Swissotel Osaka? Anytime.

from Incognitosu
Just returned from a 3-night stay with my family of 6 at Swissotel Osaka in late Feb and I can now understand why the hotel is No. 1 on the popular index, it really lives up to all the hype!

Things we love about Swissotel:

1.No-brainer, hassle-free connection from the Osaka Kansai airport.
- Clear customs, head to 2nd floor of airport. Head out to connecting bridge to train station, board the Rapit:T (B) express train at ¥1390 a pop (the recommended Rapit:T (A) service was terminated when we were there). In less than 45 mins, reach Namba station, step out of turnstile, turn to the left and see signage of Swissotel’s lift lobby. Take the lift up to 6th floor and voila, you’re in the comfort of the hotel lobby, ready for check-in!
2.Impeccable service by the front desk staff
- Didn’t see any concierge at the counters, so we approached the front desk staff and bell-hop whenever we needed help. Speaking impeccable English aside, the staff are welcomingly friendly and helpful to our endless enquiries. No problems asking for maps, directions, recommendations, translations, connecting calls, even making reservations at hair salon! Use them! They are a treasure trove of information, making our travel planning so much easier.
3.Breakfast choices
- contrary to some of the other travelers posted here, we actually dig the breakfast buffet! (coming from a Singaporean – we are a Nation of food-obsessed citizens, so trust us on this) We particularly liked the fresh selection of salad and the Japanese section with miso soup, porridge, rice, chawanmushi and pickles and condiments and oh yeah, natto (vile, fermented beans that are supposed to be good for you). There’s also a good mix of hot food, continental spread (pastries, bread, juices), cereals, fruits and yoghurt. If your room comes bundled with breakfast, the breakfast coupon provided lets you choose from the breakfast buffet served at the lobby cafe, traditional Japanese breakfast at the Japanese restaurant (available only on weekends) or in-room dining (limited to Continental breakfast only).
4.The little things
- Like ensuring that we had freshly boiled hot water in our room upon check-in. Supplying terry-clothed slippers and cotton yukatas and complimentary English newspapers. The little touch, like Housekeeping leaving a little card that informs you of tomorrow weather forecast, after making up your room.

Of course, to be fair, the rooms were nothing to shout about – pedestrian in décor, compact in size (but the rooms were clean with the requisite vanity mirror and coffee table area). The toilet could do with a little refurbishment as the tubs look a little dull. But hey, with its unbeatable location in the heart of the Namba (kinetic Osaka with shopping stretches of Ebisubashi and Shinsaibashi at your doorstep, easy access to foodie heaven – Dotonburi) and impeccable service, I’ll stay at Swissotel Osaka anytime.

Wish I could have stayed longer

from CamelClass
I only was able to stay one night in Osaka on my way from Kyoto to Tokyo. The city definitely merits a longer stay and the Swissotel would be a great place to do so. The hotel is located directly above Namba station, if you're travelling by Shinkansen, the location of other hotels will be more practical. You can take the subway from Osaka main to Namba and a taxi will get you there quickly as well.

Staff at reception was probably the most friendly and charming I have ever experienced. I got checked in quickly and was shown my room by a receptionist. I had booked a business advantage room at a higher rate than the standard room and it was a bit smaller than I had expected but perfectly acceptable. I was disappointed that with such a "business" rate, internet connection was charged separately. Otherwise the room was very pleasant and fit with everything you could need.

Breakfast was included in the room rate but I was less than impressed. I arrived at the breakfast room 10.10 am and when I showed my breakfast voucher, I got a very annoyed looked from the waitress and was rather gruffly advised that the service would "finish in 20 minutes". Very untypical behaviour for Japan by this lady. Breakfast itself was also less than outstanding, I expect warm items to be cooked individually at a 5-star hotel. Here, everything was offered in large warming bins. If you've ever seen a fried egg which has been under a heat-lamp for 2 hours, you'll realize that the selection was less than appetizing.

Next time I visit Osaka, I will spend a few days and not only a night. I don't yet know what the city's best location is but the Namba district is very exciting. There's a huge, semi-covered area just outside the hotel which is full of shops, restaurants, bars and pachinko parlours. I experienced complete sensory overload from all the sounds, smells and flashing lights encountered there, it was great!

All in all, I can highly recommend the Swissotel Osaka. I rate it four instead of five stars simply because of the very mediocre breakfast and the unnecessary charge for the internet connection. With one exception, the staff was beyond outstanding and the reason that I would gladly return here.

s actually a 4 star hotel.

from StanleyAuckland
I just wish to point out that the hotel is not 3 star business hotel.
It is a first class 4 star hotel. Its location is really convenient.
I definately recommend it.

For the record , in Japan business hotels are medium class hotels commonly used by businessmen hence the term "business hotel". They are usually no frills with sometimes a coffee bar or restuarant.

Friendly, Clean, And Good Location

from Glenn-P-Tokyo
This hotel is located right above the Nankai Namba Station in Central Osaka. Rooms are on the small size for Western standards, but are on the large size for Japanese business hotels. From the station, it is a little hard to find if you are not really looking for the signs since the hotel lobby in on the 6th floor. Food is expensive if you eat at the hotel, but there are very cheap cafes around the hotel with more of an eating experience. Staff is mostly friendly, but they can be short is very busy. The service of the bellhops are very good and will offer to guide you to the trains that leave from the platforms below to Kansai Airport. If you want to stay on the Executive Floors, prepare to pay over $300 per night, which means that you get the same size rooms as below for $130, but free cocktails and snacks in the evening and free breakfast, but is it really worth it? No.
You can stay at cheaper hotels, but for a very clean room, with good service and a great location, this hotel is hard to beat.

Great Executive Club Service, Easy Location

from mrkz
Well located above a major railway station, with direct access to Kansei Intl Airport, this is a modern and beautifully run hotel

We stayed on the Executive Club floor, and were spoiled with personal service, advice regarding Osaka, and club goodies, but the other floors seemed equally nice

Overall, convenient and luxurious, highly recommended!

Great hotel, hard to get to!

from Chica-linda
We stayed here because of the proximity to the Sumo hall - right across the street. Nice hotel: clean, cool views, fancy toilets.

We had a hard time getting to the right 'spur line' from the JR loop line. And it was a bit of a walk from the JR station to the hotel - but it was in the covered mall and really not hard. Just be prepared!

In contrast to the ryokans we stayed in during the rest of the stay, the Swisshotel was of comparable quality - staff were nice but more business-like here.

A convenient hote

from HChan
We booked the swissotel as part of a airfare/hotel package and were happy with its location. It is very conveniently located above the Nankai train station (40mins ride from the airport) and a 5min walk away from the Shinsaibashi shopping area.

The room (a standard room) was comfortable, clean and reasonably spacious (by Japanese standard). We were given a non-smoking double room as requested. The view was unexpectedly great.

We had breakfast daily at the hotel as it was included in the package. The variety was sufficient and the quality excellent.

The only "complaint" I had was the attitude towards female guests. Our booking was under both my & my husband's names. However, as I did all the travel arrangements and so I was always the one doing the check-in/out. But when I approached the front desk, the lady there ignored me although she could see my name on the booking. When I gave her my passport & credit card, she gave them back to me and asked to speak my husband. I guess this must be because of the Japanese culture!?

However, the Asst Manager (or Chief Concierge) was very helpful with directions and dinner recommendation. First class service from him!!!!

Top Local Tips for Osaka

difficult to get cash! There are hardly any cash machines in the city which would accept my european visa card for cash withdrawls. If you ask at the Swissotel they can tell you where one is! The shops shut around 9pm and there are hundreds of people milling about until then. It is a very bustling city.

Kinryu Ramen / Golden Dragon Ramen Cheap & good eats in Osaka? Head to any of the 3 Kinryu Ramen stalls in Dotonburi. Hard to miss with the gigantic 3D dragon sprawled overhead the stalls. Order the ¥600 or ¥900 noodle soup (with char siew –roasted pork. Highly recommend, worth paying an extra ¥300 for the delightful slices of char siew). The kick is in the complimentary self-service array of condiments. Help yourself to loads of pepper, garlic, kimchi (spicy pickled cabbage) and chilli-pickled chives, mix them up with your ramen and slurp down the goodness of the resulting broth. Satisfy your craving anytime cause the outlets are open 24hours.

Kinryu Ramen / Golden Dragon Ramen Cheap & good eats in Osaka? Head to any of the 3 Kinryu Ramen stalls in Dotonburi. Hard to miss with the gigantic 3D dragon sprawled overhead the stalls. Order the ¥600 or ¥900 noodle soup (with char siew –roasted pork. Highly recommend, worth paying an extra ¥300 for the delightful slices of char siew). The kick is in the complimentary self-service array of condiments. Help yourself to loads of pepper, garlic, kimchi (spicy pickled cabbage) and chilli-pickled chives, mix them up with your ramen and slurp down the goodness of the resulting broth. Satisfy your craving anytime cause the outlets are open 24hours.

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Other names for Swissotel Nankai Osaka Hotel

  • swissotel nankai hotel osaka
  • osaka swissotel nankai hotel
  • Address: 1 Namba 5 Chome - Osaka - 5420076 - Japan
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