Hilton Tokyo Narita Airport Hotel

, Narita, Japan
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Hilton Tokyo Narita Airport Hotel

456, Kosuge - Narita - 286-0127 - Japan Hotel Website | 476-331121
446 Traveller

Reviews - Hilton Tokyo Narita Airport Hotel

Historical Traveller Reviews of Hilton Tokyo Narita Airport Hotel

Upgraded Rooms are Excellent

from kyushuman
The Hilton NRT is really an ok hotel that is trying to become a great hotel. The new rooms are excellent: modern, cleanly deisgned, and really large. Ask for a view of incoming planes if you are a plane-spotter; you won't be disappointed with the view!
PROS:
The hotel has everything you could ask for: A wonderful gym (cardio machines, weights, and a full-size lap pool for swimming--bring a swim cap, though), good choice of restaurants with nice breakfast spread in the buffet area, a friendly staff, Hi-Speed internet in the room works well, wonderful linens on the beds, and it's meticulously clean. It's reasonably priced ($80-110 per night for non-renovated rooms, about $130-150 for renovated rooms, which does start to rise above other airport hotels but seems fair considering they are really nice rooms.
So, why not 5*, I only gave it 4*?
CONS:
Breakfast service on busy days (just about any weekend, for example) is embarrassingly bad, and it's not the workers' fault; they're friendly and apologetic, but just understaffed. I waited a long time for coffee refills every time.
If you get a non-renovated room, as you can see from other reviews on this site, you won't be as happy. And the renovated rooms cost a good amount more! Luckily, I was upgraded as a Hilton HHonors Gold member. :)
It's not walking distance to anything, so if you're there a few days, you'll be taking the shuttle bus, either to the airport for a meal or (more preferably, for a Japanese experiencs) into Narita City. But it's a15-minute ride, more or less partly on a highway, so it's really too far to walk.
Staff was eager to please but not always knowledgeable about stuff you'd hope they would be.... train info, etc.
Tokyo is really 100-120 minutes each way away, when you factor in the shuttle to the train station, etc. Train tickets are about $15 each way if you take the Keisei Line's "Skyliner" express to Nippori or Ueno Stations.

I will stay there again, though, so I must say that, despite the small "cons", it's really a good experience. Looking at the other hotels nearby, several of them are looking really dated and grotty, so I'm glad I gave the HIlton a try.

Tired hotel, seeks renovation

from PacificIslander
Stayed here for one night on a layover. Have stayed at several others in the Narita area including Radisson, Mercure, ANA Hotel and Narita View. The Hilton's rooms are small, which is typical of Japanese hotel rooms and the hotel is quite dated but is apparently undergoing renovation this year. They do have deluxe rooms that were renovated and are available at extra charge. They had a rendering of the deluxe rooms in the lobby area and it looked quite nice. They need to just renovate all the rooms as well. Shuttle service is reliable and location is fine for a short stay. You can take a shuttle to AEON shopping mall if you have time to spare. Otherwise, head to the airport and browse the shops there. I thought the food prices were quite high in the hotel restaurant so plan on eating off site unless you want to pay more for marginal food quality. My daughter and I had a simple meal at dinner time in their coffee shop and it cost double what I felt it was worth and would have spent for the same meal in my hometown area. Overall, if you just need a place to rest for one night this hotel is adequate. Our room was only $80 per night, twin beds, so I felt that was about as much as I would pay all things considered for this hotel.

Refurbished 2006

from WorldwideLive
Having stayed here before I was concerned it was grotty and tired, however on checking in May 2006 I was delighted to see that it had undergone a complete metamorphose.
I can highly recommend staying here now that it has been fully refurbished

Huge room, shame about the food

from Moth
We stayed here on the last night of our holiday, with an early start in the morning. It was a good solid airport hotel with a very reliable shuttle to the airport - about the most important feature of any airport hotel I would say.
Our room was absolutely massive with every possible extra provided - for example the mini bar had instant noodles just in case we were in need of a midnight snack. The room was in need of refurbishment, looking a bit tired, but everything was in perfect working order.
Our disappointment was with the restaurant - we chose the Japanese restaurant and the food was absolutely top notch but the harsh overhead lighting was hardly relaxing or pleasant and the lino floor and general decor unattractive. Breakfast service was hopeless, they were short staffed due to a sudden influx of people overnight from a delayed flight, but I thought they should be used to staffing up for that sort of thing, which must happen all the time.
Otherwise, the service was the highlight of the hotel, couldn't have been better.

Solid accomodations, nothing to write home about

from Firstman
The shuttle from the airport was on time and reliable (as you can probably say about most things in Japan) but the hotel rooms were a bit dated and could use some renovations. The lighting in the room didn't help things either. But the pool and health club are decent, although you do have to pay (about $18US). Took a taxi to the nearby mall the night of our layover, and it was a great way to spend a few hours. Cost about $12US, and took less then 15 mins. We would have taken the free shuttle, but it stops at 7pm. And the mall is open till 10, which is great. Really decent shops in the mall, which was a surprise as well. Beats heading into Tokyo on the almost 2 hour journey. All in all, the hotel is perfectly, but it is most convenient during a layover at Narita.

AVERAGE AIRPORT HOTEL

from PFP
Nothing to write home about, but conveniently located close to the airport. Nice bar and ok restaurant. Rooms are not very attractive and in need of a face-lift. Neither better or worse than any other hotel I have stayd at near Narita.

Average Hotel

from A TripAdvisor Member
Hotel is convenient to the airport via shuttle service. English style pub with live music and happy hour. Room was average for a business traveler and could use rennovation but typical for standard Hilton hotels. Breakfast buffet was good and the hotel staff was accomodating for late check-outs.

Good location near the airport Narita

from Swissy61
This was our second stay and again very pleasant stay in the Hotel. Good bus services to Narita Town as well as to and from the airport. Tidy and clean rooms, size above the Japanese average. Very friendly and helpfull staff at the reception / concierge service. Extremely efficient and service oriented: Wrote an e-mail to be handed out for another guest - received within 4 hours a receipt confirmation. Excellent hotel near Narita airport.

Decent airport hotel with a great buffet breakfast

from Braindrain
Ok, I'm writing this in comparison to other airport hotels around Narita, as a fair comparison.

At arrivals at NRT, the free hotel shuttle is at gate 26. A schedule is printed there so you know when the shuttle is coming. The frequency is decent.

Upon arrival, it looks quite new from the outside. On the inside, it looks like it was built in the 80's and has never received a renovation. The circular structure of the lobby is interesting and there is a great rock formation/waterfall right in the middle.

Once at the hotel, the porters will pick up your baggage and deliver it to your room. This is Japan so you don't have to pay a tip. No, I'm not being cheap but you may actually embarrass the porter if you give them a tip. There are about 5 elevators so you never have to wait long.

The room itself is a bit dated but the size is quite decent considering it's Japan. The beds are definitely not the newer Hilton beds found in North America. There really isn't a working area and you get a smallish desk. There is a flat panel TV hooked up to a VCR that is placed on a very old looking table. There is no in-room safe available. However, they do provide a electric pot of hot water and green tea. There are some extra plugs along the dresser so you can plug in your laptop, digital camera, and whatever else you need. The bathroom is definitely old and the shower heads have quite a bit of hard water build-up. There is no bathroom fan but I've never really seen them in Asia anyway.

I am a Hilton Gold and normally will receive an executive room if it's available. There are no executive rooms and no executive lounge. It's made up by giving you free breakfast coupons for their excellent buffet breakfast. They also gave me free passes to the exercise lounge but I never used them.

There is a free shuttle to both Narita Station and Aeon shopping mall. The frequency to Narita Station is very good. There are only 3 times/day for the Aeon shopping mall. Not to worry. For a 200 yen fee, there is a direct bus from Narita Station to/from the mall. A taxi from the hotel to the mall will cost you about 1500 yen. Also, there is a 150 yen bus that goes to all the hotels and some other tourist sights. It's good if you have a lot of time on your hands.

This is a Hilton Category 1 hotel so I used my HHonors points for it. It is an absolute bargain at that price. That being said, even if I had to pay for the room, the value I get is very decent considering the alternatives. The service is excellent but that's expected for any hotel in Japan.

This is not a hotel to use as a base to go to Tokyo but is quite acceptable as an overnight hotel while at Narita.

Great overnight stay

from KER_1952
Got to stay at the Hilton Narita by accident..travel agent error, so I can't comment on the cost. Service was good. Young Aussie female bellhop doing her apprenticeship. Rooms were large but a bit dated. Everything was supplied in the minibar...but you had to pay for it, coffee included, only the green tea was free. Dined in Narita township at an absolutely fantastic restaurant..best sushi ever..don't know the name but it was very cheap.

Top Local Tips for Narita

When Trapped in Narita Hilton Take advantage of the free shuttle bus and go to downtown Narita. The complex of shrines are quite nice and you can pick up a few good luck charms. The town is small but charming, with abudance of reasonably priced restaurants.

It was so easy! Don't be intimidated by the transportation to and from the Hilton. Everything went smoothly - signs in English and Japanese, easy to connect to rail way and then the bullet train. The concierge was of great help!

Go to the Narita Temple Do not miss the Narita Temple. It is very beautiful and a great thing to do for a couple of hours.

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Other names for Hilton Tokyo Narita Airport Hotel

  • narita hilton
  • hilton narita
  • hilton international narita
  • Address: 456, Kosuge - Narita - 286-0127 - Japan
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