Hyatt Bali Hotel

, Bali, Indonesia
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Hyatt Bali Hotel

4 star

Rooms: 390

Sanur Beach - Bali - 80363 - Indonesia Hotel Website | | 361 28 1234
1003 Traveller

Reviews - Hyatt Bali Hotel

7/10
Good hotel/grounds - but
Submitted by: jan in 10/07/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Having never been to Bali before this hotel was impressive from the minute you stepped out of your vehicle. The front foyer/reception was impressive and was very peaceful even when people watching. The grounds are beautiful. The 'but' was the room. Our room was dark and damp - even the walls were damp. On our first night the bed linen was damp to the touch (after that you just got used to it)- however we were told it was due to the air conditioning. Even after 10 days when you opened the door you were hit by the smell of damp.The breakfast buffet however made up for this. Everything for everyones taste and the service by waiting staff excellent. Frustrating thing was everything being taxed and service charge added - even when waiter forgot a drink from an order we had to sign for first order - tax & service charge then he brouht us another bill tax & service charge for the forgotten drink.All in all a good hotel - just don't balk if you drink wine and get served half a glass and charged £6!!!!
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9/10
Very nice
Submitted by: Darren in 01/09/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
It is now 7 years since we stayed at the Bali Hyatt hotel, so things may have changed a little. However, the hotel lies in a nice location on a sandy beach. The grounds are large and the restaurants very good - the Chinese was excellent and the beachside restaurant made a good setting for a romantic meal for two.

Not much to complain about - the architecture on the accomodation wings leaves a little to be desired, but the lobby area is very nice and imposing.

Historical Traveller Reviews of Hyatt Bali Hotel

Great Holiday and Wedding

from Fenner
We stayed at the Hyatt for 10 nights from the 19th October with 7 other family members. We also arranged for our wedding to take place there.
When we arrived we were greeted with a flower garland around our necks a cool drink and towel. The rooms were great although there was a slight smell but the staff did not hesitate to move us when we asked, it was no problem at all for them. All the hotel staff were very friendly and helpful. There was no shortage of sunbeds as previous reports had suggested and the pools were great, so good we could not get our daughter out! At breakfast there was a great selection of food and no waiting or standing in line. The Piano bar in the hotel was good on an evening and they had a really good singer on with a good range of songs for everyone.

We met with the hotels wedding co-ordinator the day after we arrived he showed us various locations where we could have our wedding and what other extra's they could arrange for us (musicians, photographer etc) and they were not expensive, very cheap compared to the prices we would have had to pay in the UK. We decided to get married in the Bamboo Atrium in the georgous gardens in the hotel grounds. On the day of the wedding all the area had been fantasticly decorated with 2 large carved thrones for us both. The wedding at the Hyatt for us was like a fairy tale and I would recommend the hotel to anyone thinking about getting married out there. Our day was more than perfect and was better than we ever expected it to be.

We did find it cheaper to eat out and not in the hotel and there is some great places to eat Sanur. Also there are some great shops that are really cheap.

We will definatley be going back in the future as it will always be special to us espcially with us getting married there.

Paradise. Fantastic, and excellent service

from missced
We stayed at the Bali Hyatt for five nights in October 2005 as part of a SE Asia tour organised by Kuoni, only four days after the most recent bombings. I cannot speak highly enough of the staff and standard of service at the hotel. Given that it was a difficult time for all concerned, our concerns were laid to rest as soon as we arrived - the hotel complex itself is very well guarded, and incoming and outgoing traffic is searched. And terrorism is terrorism all over the world - we live in London, and our experience at the Bali Hyatt has reinforced the view that we will not let the terrorists win by spreading fear. The balinese people are highly aesthetic, friendly and welcoming, and were all appalled by the latest events. We were made to feel incredibly welcome, and the standard of service we recieved was second to none.

The landscaped gardens are large and beautifully set out in a balinese style, with fragrant ylang ylang, orchids, bougainvillea, etc growing profusely everywhere. Sanur beach is wonderful - the tide goes out quite far once a day, with plenty of exotic sea life to look at. Whilst it is tidal, waves are gentle and not for surfing, as the beach is protected by a coral reef some 400m offshore. It was quite the most unique beach I have been to yet - Crabs, seaweed, sea snails - the place is naturally as near to paradise as I have been, with the added advantage of a secure hotel resort area. There is a long path along the seafront, where we did after a day or two venture to local restuarants. Local fishermen still use the beach with local colourfully painted boats. This is great for peace and quiet and local character - and if you want luxury, it is there aplenty in the hotel. The hotel's public areas are well maintained, with a balinese open style roof by the piano bar. The mixture of the humid climate, fragrant planting of the gardens, layered level gardens,unobtrusive local musicians and landscaped swimming pools all add to the atmosphere. The hotel is large, and three storey, and clearly built in the seventies - but we did not have a issue with this at all as it has been decorated well in a local style, (each courtyard is lit with hangings and teracotta pots at night, the gardens are dotted with lanterns) and the outside is covered in vegetation. Many reviews mention a damp smell - the climate is excessively humid (usually over 80%) and this is the reason for the confusion, I believe. The rooms themselves were not damp, and well maintained.

Food in all the restaurants was excellent - and if you wish to venture outside you will find good local food very cheaply. By western standards the Hyatt is not expensive either. A win-win situation!

I used the spa, which was first class. If you would like a cheap massage on the beach, fine, but the spa was professional, immaculate, clean and intensely relaxing (I had a massage, and little touches such as having a fragrant wooden bowl of water with flowers floating in it underneath your head as you place your face in the hole in the massasge table) are thoughtful touches which make all the difference. And for a snip of the price at home! Before we went to the Bali Hyatt we were a couple of uncertain tourists, - we moved on to our next destination in love with the place. We would definitely stay at the Bali Hyatt again - the service is superb, and you have the option of going outside the resort if you wish, so how one enjoys the holiday is up to you.

Fantastic place dont let the terrorists win

from A TripAdvisor Member
From the moment we arrived we received a very warm welcome from the staff in the hotel. We agree with the damp problem in the room, the first room we were allocated had the damp smell so we decided to change rooms. We spoke to the reception who were very accommodating and had no problem in relocating our room. (I’m sure they are used to it as it does seem to be a problem with many rooms) We decided to upgrade our room to a Regency Club Room with this we also got our breakfast and evening drinks between 5 and 7. We found this was definitely worth the extra cost. (Remember to haggle for a good deal)

The hotel and all the facilities were amazing, the only disappointment was the beach, as the other reports say due to the corral reef that is about 100m out to sea the water never gets very deep and you get lots of see weed. Some times if the sea isn’t rough enough the water on the inside of the reef doesn’t get changed. This affected us a couple of times when we went scuba diving just up from the hotel. The sand on the beach is swept all the time and is very clean. Sun beds under the beach umbrellas are almost impossible to get some people must get up in the middle of the night to get them. As I mentioned the swimming in the sea was a bit off a disappointment so we spent most of the time around the pools that I have to say are incredible.

The gardens/grounds to the hotel are an absolute credit, absolutely beautiful and immaculately kept.

If you have some extra cash to spend, we fully recommend going to the hotel spa. We both did a 2 and a half hour package with various treatment and had the best time. The staff made you feel so welcome and special. It’s a real treat.

To sum up we would without a doubt recommend this hotel we had a holiday of a lifetime.

One final note, don’t be put off by the terrorist situation in Bali, we were in Bali at the time of the latest terrorist attacks, apart from heightened security entering the hotels (car and bag checks) Bali is still a paradise island. The Balinese people are the most friendly and good natured people you will come across who are so anti to any type of violence. They are so dependant on tourism as it is their main forms of income, as you can imagine they are very concerned that the attacks are going to prevent travel to Bali.

Happy holidays

Great holiday, but the hotels needs some attention!

from nozmeister
We've just returned from two weeks at the Bali Hyatt. We stayed there 5 years ago at about the same time of year and wanted to return as we has such a good time the first time! (even the bombing didn't affect our enjoyment of the island)

Basically we had a very enjoyable holiday but whereas the main areas of the hotel are fine and the staff excellant we found that there are a few issues around.

- When we arrived we asked for a double room but were given a twin. When we went to ask for a change there were none available until the following night, the following day they then wanted us to move to another room which despite paying for an "OceanView" we could hardly see the ocean. Eventually we got a room with an ocean view although as it was on the ground floor it wasn't really worth the extra.

- The rooms and the bathroom in particular needs a complete refit. This hadn't been changed in the five years since we were last at the resort and we thought that it could do with it then! This makes me wonder about the "4 star" rating as this is fine outside the rooms.

- They appeared to have a "bath towel problem" as every day we were left without bath towels and had to ring up for them most nights as they didn't come round to service the rooms again until about 7pm. This is far too late for most people.

Having also stayed in Nusa Dua I agree with the other comments that Sanur is a good mix between the buzz of Kuta and the cold "could be anywhere in the world" feel of Nusa Dua. We went to the Grand Hyatt in Nusa Dua a couple of times when we stayed there and was very quiet due to the renovation work but it does have a very nice pool and the beach is better than in Sanur. Food/drink prices are very high though !!

Nice complex but smell problems

from soundlite1
Had limousine service from airport to the hotel that worked very well and the welcoming at the hotel is exceptionel. Everybody must feel velcome with so many staff doing their best to make you velcome. The reception is open air, with no doors but a special Bali roof and overlooking the easatern part of the garden, swimmingpools and the beach some 100 meters away.
There are 3 interconnected square buildings with a garden in the middle all with 3 floors and a total of 389 rooms. The middle bulding holds the Regency rooms.

We had problems with a mouldy smell in the first 5 rooms we were offered but the 6th room, a minisuite with a big 30 sqm terrace on 2nd floor in the 3rd and last building had no smell and we accepted.

Once you get familiar to the local surroundings you discover restaurants not only on the main street outside the hotel but also 15 mins walk in both directions on the beach. We loved the area south of the hotel on the beach path, where you can eat directly on the beach, unless you want to eat in one of the many reastaurants on the hotel.

It is not a bounty beach and the tide plays with you as it changed 4 times during our 16 days stay. Sometimes it was only possible to swim in the ocean late in the aftenoon. But the you got 2 pools to swim in. In the weekend there are not enough beach chairs for everyone and there are a limited parasols (11)on the beach and they were taken before 8 in the morning during our stay.

Massage is offered next to the hotel at $10 an hour and two women will take good care of you next to the beach unless you want to use the hotels Spa treatments which are quite exceptional.

We enjoyed our holiday, but will explore other parts of the world before going back to Bali.

great value for money, fantastic

from A TripAdvisor Member
We stayed 9 nights at the Bali Hyatt and after reading some of the reviews which were on 'Trip Advisor' we were expecting damp rooms and an out dated hotel. However when we got there we were pleasently surprised. From the moment we arrived with the welcome cocktail and the garland of flowers, the standard was set, and the room was exactly (aircon working fine) like on the brochures and websites! We were there on our honeymoon and were told before we left that we may or may not get an upgrade. We were upgraded to the 'Regency Club' room with a garden view which was perfect for us. Every evening we would be serenaded on our balcony with the balinese music coming from the Regency club lounge and all the tropical sounds of animals in the beautiful gardens. However after a while the music did seem to be a bit repetative and like someone was standing on my cats tail. But it all added to the atmosphere. The staff were extremely friendly. Nothing was too much trouble and always with a pleasent greeting. The breakfast was fantatic we would recommend the pancakes and eggs which are cooked freshly while you wait. The regency club from our opinion is not worth the money though, as it seemed vey quiet (basically only free drinks and exculsive breakfast in the club lounge) The 2 pools and private beach (guarded and cleaned continiously) is more than enough to choose a nice spot for the day, and there is enough watersports to choose from (don't forget to bargain!). You can also get a local massage by the beach for less than 6 usdollars for an hour. This hotel is certainly the best one in Sanur, and we also visited the nusa dua hotels but agree with all reviews that those are very isolated and cold and have no local atmosphere (may as well be anywhere else in the world). Grand hyatt is apparently being renovated (sep 2005) and was less than 30% full so its was extremely quiet as well. One of the only few attractions in nusa dua area is the large shopping mall which was also closed for renovation/construction. All reviews with regards to Kuta/Sanur/Nusa Dua are correct; Kuta is young, cheaper hotels, lots of bars and discos full of Aussies, while Sanur is much more quiet, more Europeans, Japanese and honeymooners. Nusa dua finally is nice and new (mainly Europeans and Japanese) but can imagine it to be quite boring. With regards to the beaches it is true that the tide goes out very far in the afternoon, and that there is relatively lots of seaweed, but simply nature and still good enough for us Europeans! For us we really made the right choice with the Bali Hyatt in Sanur and would recommed it to all! Bargaining in Bali is quite an experience, anywhere outside hotel grounds (like on the 'surfers' Kuta public beach for example where the west coast sunset can be admired) you will constantly be approached to buy something from locals, but still almost always with a smile and relatively civilized still. Some usefull tips: 'Blue bird' taxis are apparently the most reliable ones, one way trip between Sanur and Kuta for example is approx 4 usdollars (through the hotel around 8 usdollars). You can easily book day trips to see more of Bali, highly recommendable. Eating out is easy and highly affordable in Sanur, although hotel does have great restaurants too for relatively reasonable prices still. All in all a great place and people, for an unforgetable honeymoon! Enjoy.

Exceeded expectations

from A TripAdvisor Member
We have just returned from a fantastic holiday at the Bali Hyatt in Sanur. The hotel itself is certainly older than most - I understand that it was first opened in 1972 (however, has obviously undergone many renovations which has kept it fresh). Given the age of the hotel, the surrounding gardens are well developed and give it an exceptional ambience (very relaxing!).

Out of interest, we visited the Grand Hyatt in Nusa Dua (a shuttle bus runs frequently each day between the 2 hotels) to take a look. The Grand Hyatt is a newer hotel, but to be honest it felt 'cold' and uninviting - a very 'resort' style hotel. Not to mention that there is very little within walking distance of the hotel and the food/ drinks are about 50% more expensive than the Bali Hyatt. Oh yes - and in the interest of supporting my comments that it is very 'resort' style, there is a Marks & Spencer and Starbucks opening up at the resort soon (if you have no interest in Bali or it's culture, this resort is for you).

There was a great crowd at the Bali Hyatt - a good mix of people (different cultures, ages). They have a great pool bar and piano bar (live music). The restaurants on site are very good quality at a reasonable price. There is an exceptional chinese restaurant as well. The breakfast (normally included) is the largest I have seen in a hotel - exceptional standard.

Try the restaurants outside the hotel - there is a fantastic italian restaurant called 'The Village' - some of the best Italian we have ever had. There are many others great spots in the surrounding area, you just need to have a good look around.

I would definately recommend the hotel and the location. Sanur itself has a nice quieter feel than Kuta, and less 'manufactured' than the Nusa Dua area.

Honeymoon trip in Hyatt

from A TripAdvisor Member
We stayed in the Bali Hyatt for our honeymoon in August 05 and found it to be a worthwhile experience, with some tips we would like to share.

Firstly, the hotel staff are really friendly, we ended up saying good morning, good afternoon and good evening about 40 times a day! But in all fairness they are just lovely people and go out of their way to be nice....

The room we stayed in had no dampness or any other problems that previous reviews have mentioned, we found it to be immaculate in every way (it was an oceanview in the Bougainvillea block on the second floor) with great views and it was constantly looked after by the staff i.e. they would ask if we wanted the bed turned down every evening and would do a clean up and refresh of towels etc. of the room if we were not in and so on...

The property itself is really lovely, its an ideal location especially for honeymooners who want to relax etc. We travelled to another beach where we were constantly hassled on the beach to buy items etc. and couldn't wait to return to the calmness of our own beach the next day, albeit there are some guys asking if you want to go on jet skis etc. As per other reviews the grounds and pools are spectacular and are very traditionally Balinese. The spa in particular is worth a visit. We really enjoyed the experience.

The only thing we found was that after three nights of dining in the hotel restaurants that some of the restaurants outside the complex were worth dining in and are vastly less expensive particularly The Village and Palay and are also equally as good. It is definitely worth the visit. Another thing we found was that the only place you could have a drink in the hotel in the evening was the Piano bar near the lobby which was extremely repetitive after a few nights, i.e. the music was the same and the faces of the guests became familiar.... The entertainment should certainly differ here!!!!

Overall we had a fantastic time and would definitely recommend the relaxation and pampering after organising a wedding !!!!

Just to add that we went to the Hyatt at the end of August and never found it a problem finding a sunbed or a table at breakfast in the morning, some reviews mention queuing being a problem but we certainly didnt.

All in all we had a great experience for 10 nights!! We would definitely recommend it, enjoy !!!!

Difficult to fault

from yorkieYork_England
Having spent nearly two weeks here I find it hard to fault this hotel for all round value for money. Ok, the residential blocks are concrete and of their age, but what do you expect. They are unobtrisive and serve their purpose.
We had interconnecting rooms at the far end which suited us fine. Rooms were as we expected with no sign of the smells referred to in other reviews. The balcony was on the small side as rooms were on the top floor. If you want bigger balconies go for a lower floor though that might be at the expense of views. Room service was very prompt and we were looked after very well.

Pool areas are first class and, despite being there in peak season there was no problem with sun beds. Pool attendants were happy to find spare beds and move them to where you wanted.

All public areas, restaurants and bars are very good, all with a typical Balinese character. with excellent service throughout. Prices are not bad for this standard of hotel although bars and restaurants outside the hotel are much cheaper as you would expect. A meal for 4 in the hotel could cost between £20 and £30 for four (which isn't bad) whereas outside would cost around £15 for four.

A real treat!

from CathBrad
We stayed in the Bali Hyatt for a week and loved every minute!

The hotel itself is amazing in our opinion. The service were amazing and the staff couldn't do enough for us. The grounds are lovely with two great pools.

The rooms are nice, but yes there is a damp smell. If you go for the regency rooms it costs about £10 a night more and you get free drinks from 5-7pm. Well worth it. plus you get breakfast away from the main part which is much more relaxed and no waiting for tables or food.

Sanur is nice. The beach is amazing. It is worth taking the free shuttle bus over to the Grand Hyatt as it seems less busy with plenty of choice of sunbeds unlike the Hyatt. Like another review said, people put their towels on sunbeds then go away for hours, but when we mentioned it to staff they said they had a rule if beds are left unattended for more than half an hour, the towels will be taken away. And they did. I saw it on several occasions.

Overall a lovely hotel in a great country.

Top Local Tips for Bali

For the less mobile... It is worth noting that because of the size and layout of the Bali Hyatt, many of the rooms are a good walk from the Lobby and pool areas which could be a problem for less mobile guests (or, as we found, those with young children who have to cart so much stuff about that they invariably forget something!!). People for whom this could be problematic should request a room in the first block. Also note that the pavements in Bali are interesting! We wore out the wheels on our daughter's buggy!! The Balinese people are lovely, so friendly and obliging without being pushy, and the security (particularly around the hotels) is very tight. This makes for a relaxed holiday.

getting out and about hire your own driver with car ,much cheaper than arranging a tour etc. get to see the real bali and meet the locals.

Taxi Driver We had a great driver while we were there. His car is brand new with nice seats...many of the cabbies have grubby seats. The best part are his prices! It's his own cab company so he just is happy to be working. He charges honest prices and low compared to many of the cabs that sit by the hotels. You can call him and he'll pick you up...wait for you...and whatever you want. His name is Nyoman Suednya. From inside Bail call: 081-747-86409. The only reason I put this on here is cause he is such a nice, honest guy I want to give him future business.

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Other names for Hyatt Bali Hotel

  • sanur hyatt
  • hyatt sanur
  • hyatt hotel sanur
  • hyatt hotel bali
  • bali hyatt sanur
  • bali hyatt
  • Address: Sanur Beach - Bali - 80363 - Indonesia
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