Hotel Bhimas Paradise

, Tirupati, India
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Hotel Bhimas Paradise

, Tirupati
2 star

Rooms: 90

33 - 37, Renigunta Road - Tirupati - 517 501 - India Hotel Website | | 0877 - 2237271 to 74
9 Traveller

Reviews - Hotel Bhimas Paradise

Poor customer service
Submitted by: Venugopal in 27/02/06
  • Age Group:
  • From: United States
  • Traveller type: Family Traveller
Let me explain the situation before I go into why he yelled at me then I let you guys analyze over it. We were 6 friends decided to dine at Tirupathi Bhimas. Four of us went together and another 2 were joining us later. We did receive not so warm welcome. Lady at the counter put a face as if she does not like us to be present and talking to her over there. We were made to wait for about 10 min and assigned table for 6 people. we 4 friends sat over there and ordered food. Food arrived in probably next 5 minutes. As we were having dinner, this short guy with glasses came by and said, "You are holding our tables and it's been long time, your friends did not show up do you know if they are going to show up". One of my friends said they should be here in next 5 to 10 min. but that person kept telling us we are holding up tables and it's been long time (it may be 20 min) and etc etc . I got little frustrated over his persistence and said "do you want us to leave now" in a calm voice. That's it'. He raised his voice and said “did i say that did I say that" I was not answering his question because I was mum at his loud pitch and he kept saying "answer my question, Answer my question" and in between he mentioned he likes his customers to come back and I said not this way. He got really mad and yelled at me saying "do not say another word”. Quietly I finished my dinner and left.

I am sorry it's rather long but thought necessary to write to give an understanding what happened. May be I should not have said “should I leave right now" but his yelling at me displays his arrogance and poor customer service Etiquette. He could have talked to me in a calm voice. He did not. Hope guys want to dine there be aware of this.
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