The Imperial New Delhi Hotel

, New Delhi, India
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The Imperial New Delhi Hotel

5 star

Rooms: 231

Janpath - New Delhi - 110001 - India Hotel Website | | 11 23341234
743 Traveller

Reviews - The Imperial New Delhi Hotel

6/10
Surprise charges & unhelpful staff
Submitted by: Asiantraveler07 in 20/04/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
Although this was a fabulous hotel, my boyfriend and I were surprised to find that we were shockingly overcharged by the hotel. We were quoted rates in U.S. dollars for both nights at $300 & $400, respectively. We were never given a rate in rupees nor were we ever told that the price in U.S. dollars would in fact be much higher if we actually paid in U.S. dollars and not in rupees. In addition, we were never told that we were getting the rooms at a "discounted rate" and that we would actually be taxed at a $475 rate per night. We have lodged complaints with the hotel and they have ignored our request for an explanation of why we were quoted a price in U.S. dollars ($700 plus tax = $787.50) and in fact charged $908. Our experience at this wonderful hotel has been soured by this "unwestern" way of doing business - quoting one price and charging another without any explanation.
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10/10
An experience.
Submitted by: Gary in 06/12/06
  • Age Group: 26 - 30
  • From: India
  • Traveller type: Adventurer
Unarguably the best hotel in Delhi.
3/10
Snotty service - better take care of your future customers
Submitted by: Vivian in 18/04/06
  • Age Group: 41 - 50
  • From: Belgium
  • Traveller type: Luxury Traveller
The hotel lives up to its name in atmosphere and location, but please why wanting to charge 20 dollar per head to eat in the restaurant when you are not a guest, especially at a time when all your restaurants had nobody in them ... that is bad business sense, but also gave us the impression of total snottyness... we were actually considering staying there in the future ... no need to say, we will not bother, the food charge in imperial is already at the top end of whatever Delhi has to offer ... anyway very bitter/nasty experience ... but then we have the choice to determine never to spend a single dollar ever ... lets hope for the imperial they clean up that act in term of customer relations for potential future customers fast !!!
1 out of 1 reader found this review helpful
8/10
Grand hotel let down by overconfidence
Submitted by: Bill in 11/01/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
This is a grand hotel, elegant and with outstanding public spaces. The rooms are good but would benefit from some further attention. This hotel has enjoyed poll position in New Delhi for some years. I have stayed here on six occasions, but the last stay was unsatisfactory. Misunderstandings over bookings were badly handled in my opinion and in, my view; this may reflect a degree of overconfidence, given the pre-eminence of the Imperial, reflected in what I consider to be deficiencies in customer relations.
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Top Local Tips for New Delhi

need a good hotel to de-stress Delhi is just so stressful: you have cars, people, dogs, cows, motorbikes, auto-rickshaw and everything else all crowded together. No traffic rules (at least it seems to the tourist). Everyone wants $$$ from you. If you must go to Delhi, spend the big $$$ and go to a nice hotel. The problem is that you might not want to leave the hotel to go sight-seeing.

The Bukara An absolute MUST!!!

Food and Carpets Great Frontier Indian Food -Bukhara at the Sheraton in Delhi. Even the experience of being able to eat with your hands (not utensils) is intriguing.As to rugs and carpets, ones from Kashmir, try Ashtar Exports which is a family run shop in New Delhi seemingly on the outskirts.. While you are there try the Kashmiri tea. Will ship to US without extra cost. Exquisite wool and silk carpets of excellent quality.

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Other names for The Imperial New Delhi Hotel

  • the imperial palace hotel
  • the imperial new delhi
  • the imperial hotel delhi
  • the imperial hotel
  • The Imperial
  • imperial new delhi
  • imperial hotel new delhi
  • imperial hotel delhi
  • hotel imperial
  • grand imperial hotel
  • Address: Janpath - New Delhi - 110001 - India
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