The Hans Plaza Hotel

, New Delhi, India
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The Hans Plaza Hotel

, New Delhi
4 star

Rooms: 67

Hansalaya Building, 15, Barakhamba Road - New Delhi - 110 001 - India | 011 - 23316861
193 Traveller

Reviews - The Hans Plaza Hotel

1/10
Among the worst in the world for the price
Submitted by: Anurag Shrivastava in 04/05/06
  • Age Group: 31 - 40
  • From: Netherlands
  • Traveller type: Business Traveller
Staying in this hotel is really an awful experience which started from the reservation for me. This hotel does not respond to e-mails and booking forms on the website. You get welcomed by a poorly lit entrance, shabby lobby and reception area. Cable TV was out of order in 2 of 4 nights I stayed there. Once from hot water tap muddy water came out. The eletric kettle for tea/coffe in the room had a UK plug which of course does not work in India. The remote control for TV was broke. This hotel needs a big overhaul, repaint and motivated staff. It does a great damage to a already bad image of Indian hotels. Just a week back I stayed at Novotel in Madrid for 65 Eur per night, it was just perfect. For 100 Eur per night this hotel sucks!!
1/10
Terrible experience
Submitted by: Sam in 12/12/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
I stayed here recently and had a really bad experience.

First of all reserving a room was a hassle. One person says rooms are available and an other says not available. They also seem to cheat people on the rates mentioned on their website. As soon as you talk to them they change the rates especially if you are foreigner. I had to get a person in India to book in Indian Rupees to get a cheaper rate. So if you are a paying in dollars, good luck.

The customer service is bad. The room's lock is broken; TV signal is of very poor quality. Had to wait for a long time to get response from reception.

Tried to get a car at the front-desk but did not get the car on time or a hotel car as promised, but instead given a third party car which is barely running. The driver assigned was also rude, drove recklessly even for Indian standards and did not bother listening to anything I said and stopped at places for his own errands.

The breakfast was below average also, very few varieties and they even charge exorbitantly for drinking water.

And finally while checking out, the receptionist calculated the bill wrongly and cannot even do basic math like (16 + 18) and they charged me more than they quoted. When I questioned the bill they tried to trick me by saying that the dollar rate changed blah blah blah... after which I told them I booked the room in Indian rupees and told them its really not good cheating customers just because you can get away.

In summary, I am never ever going to stay or recommend this hotel to any my friends.

Historical Traveller Reviews of The Hans Plaza Hotel

Among the Worst in more than Eur 100 per night hotels in the World

from ComputerConsultant
Staying in this hotel is really an awful experience which started from the reservation for me. This hotel does not respond to e-mails and their booking forms on the website. You get welcomed by a poorly lit entrance, shabby lobby and reception area. Cable TV was out of order in 2 out of 4 nights I stayed there. From hot water tap once muddy water came out. The electric kettle for tea/coffe in the room had a UK plug which of course does not work in India. The remote control for TV was broke. This hotel needs a big overhaul, repaint and motivated staff. It does a great damage to an already bad image of Indian hotels. Just a week back I stayed at Novotel in Madrid for 65 Eur per night, it was just perfect. For 100 Eur per night this hotel sucks!! They do not have indoor swimming pool as they advertise on Expedia. In fact in India, there are hardly many indoor pools.

Nice room- terrible service

from CANINLON
We booked the Hans Plaza via the internet for three people. Upon arrival, we were given a room with a king size bed and told that a cot and extra amenities would be delievered soon. Despite many repeated calls to reception, housekeeping and management they were never delivered.

At check out, we were charged an extra 25USD for the cot, which never arrived. When discussed with management they refused to amend the bill.

The room itself was modern and clean- but pity about the terrible service.

Expensive not 4 stars

from 24-7uk
We booked this hotel on-line. The photos shown were not like the hotel. Internet connection was done via WIFI and very expensive because it was so slow. The bar staff at the roof top bar were the slowest people ever, no imported beers avaliable.There was only a hand full of chairs no where to sit.The roof top resturants was closed too. The resturant on floor 2 was clean and newly decorated, but very slow again.we waited 1 hour for our food and drinks, and there was only 4 tables of people eating. The place needs a good clean up outside, rubbish blowing about etc. Food for breakfast was always cold. The toaster was broke too. The plus point is that its only a 10 min walk to the Inner Circle of Connaught Place!

standard, well located and friendly

from amjean
We stayed 2 nights in Hans Plaza at arrival and departure from India in Feb-March 06. First time, the room needed renovation but the second room on the 17th floor was OK with a superb view. The lobby area is not very accomodating but the staff was friendly and helpfull. It's worth the price

Good hotel - 3 stars

from A TripAdvisor Member
Stayed in this hotel as part of group a three families, on arrival in Delhi and just before departure. Had no problems with our accommodation: it was clean and warm. Rception staff a bit lazy and aloof. Restaurant staff charming. Food excellent!

Very Nice

from A TripAdvisor Member
A very nice hotel. We spent one night there. The Hotel lacks the facilities of pool, gym,etc., but the staff are very good and kind. they run a good show. Breakfast buffet is decent

Not a good hotel!

from dylanraani
Please do not stay at this hotel...especially if you have kids!
We got to the hotel very late in the night...3am,the room was below average, the toilet looked clean but there was a nasty smell, the shower was broken!
To top it off though our electricity kept cutting out, that was because I was trying to warm up my baby's milk in the kettle provided...basically everytime I put the kettle on the electric would go, it took 4 phone calls and a visit by the duty manager to rectify this.
I asked the manager if our breakfast could be sent to our room as a one off as it was very late now and we may not get up in time, he said he was not sure if he could do that but he would get back to me, guess what,never heard from him after that.
Dont stay here if you can help it...disgusting service and manky rooms!

really really bad

from A TripAdvisor Member
I stayed here recently and had a really bad experience.

First of all reserving a room was a hassle. One person says rooms are available and an other says not available. They also seem to cheat people on the rates mentioned on their website. As soon as you talk to them they change the rates especially if you are foreigner. I had to get a person in India to book in Indian Rupees to get a cheaper rate. So if you are a paying in dollars, good luck.

The customer service is bad. The room's lock is broken, tv signal is of very poor quality. Had to wait for a long time to get response from reception.

Tried to get a car at the front-desk but did not get the car on time or a hotel car as promised, but instead given a third party car which is barely running. The driver assigned was also rude, drove recklessly even for indian standards and did not bother listening to anything i said and stopped at places for his own errands.

Th breakfast was below average also, very few varieties and they even charge exorbitantly for drinking water.

And finally while checking out, the receptionist calculated the bill wrongly and cannot even do basic math like (16 + 18) and they charged me more than they quoted. When I questioned the bill they tried to trick me by saying that the dollar rate changed, blah blah blah... after which i told them i booked the room in indian rupees and told them its really not good cheating customers just because you can get away.

In summary, I am never ever going to stay or recommend this hotel to any my friends.

Hans Plaza - hit and miss

from NMcNam
I stayed in the Hans Plaza for 3 nights over a 10 day period and was impressed with 2 of the nights I stayed there. Was given a very nice room on the 19th floor each time with excellent decor and in room facilities - good size bathroom also. The 3rd night I checked in there I was given a room on the 17th floor which was far inferior to their other rooms. I complained but was told they were full. No bathtub, no coffee/tea facilities and not even bedspreads on the beds. In my opinion only 3 star standard for these rooms. I was also kept waiting 3 hours until 1.30 for this room with no apology from reception or refreshments while waiting. I would stay here again but only if guaranteed one for their newer rooms. Breakfast is poor unless you want a cooked one-stale pastries and toast otherwise. This could be an excellent hotel if they complete the refurbishment and retrain reception staff.

Good value for money

from Anand
I've stayed in Hans Plaza in September 2004. Although the rooms need renovation and the reception area is not that comfortable, I still found it value for money. The staff was friendly and helpfull. On the last floor there is a restaurant (included breakfast was very good) from where (if the weather is clear) you have a great panorama view of Delhi. Connaught Place and Janpath are 15 min. walk away.

Top Local Tips for New Delhi

Visit Akshardham A newly opened temple about 15km from central Delhi, Akshardham is well worth a visit. If you want to learn about Indian history in a nutshell and experience a great day out, this is the place to go. There's an indoor water ride, an impressive fountain display in the evening and access to great food all day long.

Chore Bizarre Very highly recommended restaurant, it is in the old Delhi.

Janpath Market for souvenirs, Karol Bagh for cloths, Chandni chowk-The soul Enjoy shopping...Dont let the days be filled with just sightseeing. Keep atleast 02 days for shopping.

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Other names for The Hans Plaza Hotel

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  • Address: Hansalaya Building, 15, Barakhamba Road - New Delhi - 110 001 - India
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