The Grand New Delhi Hotel

, New Delhi, India
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The Grand New Delhi Hotel

5 star

Rooms: 390

Nelson Mandela Road, Vasant Kunj Phase-II - New Delhi - 110 070 - India Hotel Website | | 011 - 26771234
222 Traveller

Reviews - The Grand New Delhi Hotel

Don't stay here
Submitted by: Dan in 09/10/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
This hotel has one of the best designs and decors that I have ever seen. Space and light are used very well and the design of the bathroom was excellent.

Design and decor on their own don't make for a great 5 star hotel. What really counts is the quality and experience of the staff and the training they have received. It was clear to me that the Grand has a long way to go in terms of it's staff being able to provide the type of service that customers who are paying high rates expect.

The problems started at reception - when we arrived the receptionist had no idea of our booking despite the fact that our airline (who we booked through) had given written confirmation and a booking reference number. We were told to wait while they checked and then three different sets of managers finally agreed that they did have a booking for us. This process took an hour while we waited in reception.

We had booked on a full board basis but when we finally managed to check in we were told that no meals were included. This is despite the fact that my booking voucher showed that meals were included. We were told to wait again while they checked. After another hour they couldn't resolve this so I just called up the Airline who we had booked with in London to sort it out. Within 10 minutes after the call from London the Hotel manager eventually agreed that our meals were included. If he had just read the booking form we wouldn't have had to go through the pain. But the experience was unpleasant and made us feel as though we were freeloaders when in fact everything was paid for.

We ate at the main restaurant which looked fantastic but at the buffet I noticed that once a dish ran out it was not replaced. If you asked for that dish you were told that they hadn't got it anymore (hardly a 5 star response). This happened at lunch, dinner and breakfast the result being that there was a limited choice of food. To make matters worse one of the waiters managed to spill milk on me because he was trying to carry too many things at the same time and couldn't manage.

Checking out was very stressful - Clearly the previous manager had not told the reception staff that we had already paid in advance. So we were presented with a bill for accommodation and food. I then had to repeat the whole process of explanations to another set of staff which was not only annoying but time consuming as well.

The location of the Grand is very poor. The hotel is 30 mins from the Airport but there are no tourist facilities around it. For the same price you could stay at a more customer friendly hotel located in central Delhi such as Oberoi or Taj.

My advice to the Grand is; if you charge 5 star prices make sure your staff are able to deliver the service.
Would I stay here again - Never.
Unexpected pleasure
Submitted by: Tim in 14/08/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Business Traveller
I had to visit Delhi at very short notice and had great difficulty getting a decent hotel - so I was worried that The Grand, which had roome, might not be up to standard. I need not have worried.
The room was excellent, bright, clean & comfortable.
The staff wer efficient & pleasant.
The food was OK.
It was however difficut to find - it is not signed or known to drivers - it is quite impersonal and really expensive - but I needed a good clean place in a hurry - & it was that!

Top Local Tips for New Delhi

market Dilli Haat is worth a visit, lots of stalls, good prices and good things to buy, don't be put off if you have a driver who doesn't want to go there and tells you that there is too much traffic, a festival, better shops elsewhere, most drivers get a kick back from selected stores and they do their best to get you to those shops, and to discourage you from visiting a market

Best place to shop the latest Great place

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Other names for The Grand New Delhi Hotel

  • The Grand New Delhi
  • the grand hotel new delhi
  • hotel the grand new delhi
  • grand new delhi
  • Address: Nelson Mandela Road, Vasant Kunj Phase-II - New Delhi - 110 070 - India
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