The Claridges Hotel, New Delhi
Reviews - The Claridges Hotel
- Age Group: 51 - 60
- From: United States
- Traveller type: Family Traveller
Read 333 additional reviews of The Claridges Hotel at TripAdvisor.
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Historical Traveller Reviews of The Claridges Hotel
What a disappointmentfrom netski
Good Hotel let down by pool areafrom D.Fisher
Other reviews have mentioned the rooms and renovations taking place. The rooms were good, but out of the whole lot, only 8 face the pool area. I think as tourists we wanted to unwind around the pool having spent the previous days rushing round Rajastan. This part of the hotel wasn't 5 star and really needs sorting out. Having said that, I got the impression that's lots of it's guests are business people or Indian families, so gathering around the pool isn't as important as to them
Try not to use the phone in the room either. I spotted a fraudulent transaction on my account and had to phone the bank straight away. I was charged £77 for a 24 minute phone call. So if you need to phone home, get a phone card!!
World Classfrom Yabolo
Great value for money!from A TripAdvisor Member
We stayed for 4 days, whilst i was busy with business, my wife made the most of staying in heart of Delhi. The staff was friendly and helpful.
Terrible!!!!!!!from A TripAdvisor Member
I appreciate that they are half way through updating but to continue to place people in these rooms and call themselves a 3-star hotel is a joke!
s ratingfrom A TripAdvisor Member
The themed hotel restaurant was suposed to resemble a roadhouse. The food was bland and the atmosphere phoney. Our bedroom was ok but the curtain was hanging off and the bathroom was too small. One to avoid!!
Poor, just poor! The reception manager was really rude too!from A TripAdvisor Member
But the reality of the Claridges is poor quality furniture - no hot water ever! Cramped small rooms which are overpriced and a restaurant that is bleak and lacking in any charm.
However, what really differentiates this hotel is the really appalling response from the management when you had a serious problem - as regrettably we did. When we returned from a lovely dinner at the Imperial (not as expensive as some people would have you believe - and fab food/setting too) - we were shocked to find that some medicaton had been removed from our bedroom at the Claridges.
I called the front desk and asked whether someone could possibly have accidentally removed them in error. The front desk / duty manager was disinterested and suggested that we might have lost the tablets ourselves. We rechecked and rechecked and could tell that our medicines had been removed (stolen, to be more precise).
This is a very serious accusation to make, and not one that I make lightly.
I asked to speak to the manager - this was now nearly two hours later and the hotel still had not done anything to try to address the problem. They refused to get the manager. The duty manager was hostile and aggressive.
I asked for the police phone number as I now wished to report this to the police. He again refused. I asked several times and eventually managed to get the phone number myself and proceeded to report the theft personally.
The police arrived and were very helpful. I was told there had been similar problems at this hotel, although could not confirm this myself. It was only through the insistence of the Police Chief that the hotel agreed to conduct an invesitgation and arrange for the tablets to be replaced.
Three hours later (now the middle of the night) the hotel phoned me in my room (and woke me up) to tell me I could come to the front desk and collect replacement tablets. Unbelieveable.
Still unbelieveable was that I went to the front desk - only to find that they had got the wrong medication.
I ended my stay at this hotel several days early - and checked out of this hotel the next morning - in part because of the theft - but mainly because of the attitude of the Duty Manager.
I should like to thank the police who were friendly, helpful and reassuring at all times.
The hotel management should however be viewed with great suspicion.
I would not recommend this hotel.
Okay for weary travellorsfrom withbells
Our room didn't have a pool or garden view. We looked onto a parking lot. But to make up for it, we had 2 super size plasma televisions. I guess that cheered us up a bit.
There was a bad smell in the room. My boyfriend thought it was from the teak floors - maybe the polish or something? It was pretty nasty.
The bathroom was marble. Okay except that it didn't have a bath, and the hot water never ran hot or even very warm, despite many demands.
The restaurant Corbett's was kind of fun and delicious. I did enjoy that. But the breakfast restaurant was just adequate.
Overall, Delhi's not the greatest place anyway. If you've just gotten off a 20 hour flight from North America and you want somewhere to get over your jetlag for two nights, this is an okay choice.
here right now and not impressedfrom chadwick77
Looking tatty in some areas. If they are doing some renovations fine, but there's no signage to indicate this. Over jealous staff lining up but that's normal I think!
Had to move rooms as despite their promotional material stating that all guest rooms have a garden or pool view this is not the case. The solution they clean the marble floor with stinks pretty bad and has a nasty lingering latrine smell. I can also hear taps running and toilets flushing through the air con system.
maybe I've been spoilt in other hotels..!
Nice hotel, but a few problemsfrom UglyRedd
The hotel has several restaurants and all are good, especially the chinese.
Service is prompt and very friendly. Like other nice hotels in India, the staff tries almost a little too hard, and you are constantly saying no thank-you.
There is a nice lawn with umbrella tables out front. Great place for a cigar and drink this time of year.
If not for the odor, I'd give the hotel a third star.
Top Local Tips for New Delhi
indian currency Get some money changed before you leave the airport its a better rate than at the hotels.
Get the hotel you booked by checking you have confirmed rooms We had booked a holiday which had said that we had rooms in Delhi in the Imperial. Somehow two weeks before leaving we got a letter saying it was booked up. However but I sat next to people on the flight home who booked after us and got rooms. We were tranferred to something rather nasty instead. As it was late - 11.30pm on arrival and we were getting up at 4 our 2nd night there was no point changing. A sad end to a fab holiday.
Red Fort The evening light show at the Red Fort was a bit tacky. I would not recommend going.
Other names for The Claridges Hotel
- the park hotel delhi
- the claridges delhi
- The Claridges
- hotel claridges
- claridges new delhi
- claridges india
- claridges hotel new delhi
- claridges hotel delhi
- Address: 12, Aurangzeb Road - New Delhi - 110 011 - India
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