Hyatt Regency Delhi Hotel

, New Delhi, India
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Hyatt Regency Delhi Hotel

, New Delhi
5 star

Rooms: 508

Bhikaji Cama Place, Ring Road - New Delhi - 110 066 - India | 011 - 26791234
413 Traveller

Reviews - Hyatt Regency Delhi Hotel

2/10
Ignorant Front Desk personnel
Submitted by: Jagu in 03/06/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
The room was mediocre , I have stayed at Days Inns with better rooms. I had stayed at a different Hyatt in New Delhi, there used to be 2 locations 5 years ago and the service was great. An advice to International travelers when you prepay be certain all taxes are paid or you will be charged a differential tax or so they say. When I asked the clerk to explain the charge he had no answer but simply shook his head.They are very bad about releasing holds on credit cards in a timely manner, most hotels release incidentals within 2-3 days. This hotel releases holds after almost 10 days. The staff around the hotel are annoying always looking for a tip. There is bargaining within the travel facilities at the hotel, they are always trying to make a quick buck. Do not shop at the novelty or Jewellry shops in the Hotel, the sales staff will rip you. Be careful. Go to Connaught place for a better shopping experience for souvenirs.
9/10
Great Hotel!
Submitted by: Rahul in 17/08/06
  • Age Group: 26 - 30
  • From: Canada
  • Traveller type: Business Traveller
Stayed in the Club flor - excellent rooms (a bit small compared to others, but more than enough room for 1 person), excellent service, and a great location for the business traveller. I will definately go back.

Historical Traveller Reviews of Hyatt Regency Delhi Hotel

Nice Hotel

from A TripAdvisor Member
I've read the reviews on this hotel, and I just don't get it. A lot of the comments may be true, but are really pretty minor problems, and they don't really warrent the negative ratings. It's almost as if the reviewers haven't stayed at 5 star hotels internationally.

I was at the hotel from the 10th thru the 14th of October, and found the hotel to be good, and the service excellent. We were there for a conference, and were very pleased with the hotel.

The rooms are small, but adequately sized with a king bed, desk with chair, and easy chair. The furnishings were fine - not worn - but the hotel is remodelling all the rooms, and are supposed to be finished shortly. The new rooms have furnishings to maximize the space, like glass desk top, headboard mounted on the wall, and bedside lamps mounted on the wall instead of nightstands. Some of the rooms apparently did not have temperature adjustment, but mine was adjustable.

The food was very good. We had two catered lunches at Djinn's as well as a dinner with entertainment Friday night by the pool, with mulitple ethnicities of food (Indian, Italian, Arabic) and they were all very good. The service was excellent, so I don't know why other reviewers complained.

One negative had to do with the mosquitos. The weather was unseasonably warm, and there is a dengue fever outbreak in Delhi (over 1300 cases with 50 deaths so far), so the hotel was constantly fogging outside and fumigating inside. The inside work was ineffective, though, and there were a lot of mosquitos inside. No one in our group was bitten, but we were swatting and nervous - even wearing "Off" during our conference.

The hotel isn't within walking distance of shopping, but most foreigners wouldn't want to walk in Delhi anyway. There is a camp of homeless living under tarps across the street, and cows roam the streets, but that's just India. The pool area is gorgeous, though, so when you're in the hotel it's an oasis in Delhi.

A professional hotel with systems that worked for us

from Staidthere
My wife and I stayed at the Hyatt Regency the night of July 31. We paid a bit over $200 for the room. We had an excellent experience. The international airport pick-up was efficient. The room was comfortable, and the staff were friendly, professional, and helpful. Breakfast and lunch in the coffee shop were very good. My wife left her glasses in the lobby, and we were able to retrieve them from the lobby staff who found them and put them in the lost and found. We took a hotel taxi to the Ashoke Hotel and back for a reasonable fare. The drop off at the domestic airport was pleasant. The hotel is not within walking distance of any shops or commercial areas, so we had to change money at the hotel rate. But we would enthusiastically recommend the Hyatt Regency as good value for the money.

Shockingly Bad Hotel

from uk101
I always stay at Hyatt's as the name usually guarantee's some kind of standard - not in this case!!! The rooms are very, very old. They have not updated in the basic components such as electrical plugs and the ac, let alone the furnishing. The ac control does not even allow you to change the temperature!!!! All this would be ok except that they are charging $200. Not worth this at all

Lot of $ for little

from B_Spriggs
For $300+ you would expect that you'd get the room that you reserve (King, non-smoking). Instead I got a smoking room and two twin beds pushed together. The Polo lounge was good and the atmosphere lively, but you also have trouble getting a seat in the place. Maybe because this was a Saturday night. All in all, it was just a average experience. The staff were helpful and attentive and that was the best part I guess.

Some of the staff do try to make a difference

from dokanman
I wrote a review a few hours before checking out. It wasn't favorable.

We were on a late (midnight) flight and after checking out and settling the extras bill for a couple of meals and some drinks (around 700us), used the spa to freshen up before dinner. I was not allowed a 20 R disposable razor as I had already checked out!

That was the final straw. I couldn't wait to leave this place! On leaving through the lobby I met the hotel manager and told him what was going on in his hotel.

Hotels in India, in my experience, are never that good. Maybe it's a cultural thing. The manager took the comments I made very seriously and appeared pretty surprised on investigation to find out what his staff were obviously hiding from him!

He and his team took immediate action to ensure that the remainder of our evening in Delhi was as enkoyable as possible and that we would try the hotel again next time we visited.

I'll try this place again next time I'm in Delhi. The manager genuinely seems to want to sort it out.

I recommend if you have justified problems here and that aren't being dealt with that you inform the manager. If he's not available contact Hyatt regional manager. I suspect that when the reception says he's not available it's because they'd prefer their boss didn't find out what its like being a guest here.

There are some great, helpful people working here who understand the hospitality business, they just need more of them!

fine

from anitafiona
I used the hotel for a day room - so did not experience the facilities.

It is a very busy hotel - the lobby feels like a train station - although it looks much smarter!

It has a range of facilities, coffee shop, bar, restaurants , gym, and loads of boutiques selling goods for all pockets - from souvenirs to jewellery. It is quite close to the centre.

The staff were all very polite and helpful with all my queries and requests however bags took a long time to get to my room and then to get loaded into the taxi on departure.

The room was comfortable with all the amenities you would expect form a four star.

I paid 350 rupees to get to the airport by a hotel recommended taxi, the hotel car costs 1300

Loved the Hyatt

from desiblogger
I stayed here while on business for two weeks and I loved it. The gym and spa were great, and the staff was extremely helpful. The buffet breakfast was included in my rate, and was a nice way to start the day, a nice mix of western and Indian breakfast foods and french pressed coffee. By day three, the waiters new I liked ketchup and tabasco and would have both waiting for me upon my arrival for breakfast.

The rooms were a bit small, but were clean and nicely appointed. I had no trouble at with any of the temperature controls, the AC made the room cold, the heat made the room warm.

Dreadful

from ac4941
This Hotel is a joke. Out of date product in the mini-bar, rude staff, slow restaurants, expensive drinks, poor transportation, small rooms, ancient bathrooms and basic at that. Wouldn't advise even considering it!!

We loved this hotel....

from aebp25
I think I must have stayed at a different hotel than the other reviewers. After 3 weeks on the road in India, we were lucky enough to use points to reserve a room on the club level. Highly recommend upgrading if you can. The room was lovely. It could have been a bit larger, but the decor, cleanliness and bathroom were are great. Apparently, we had the opposite experience with the service. Check in was done promptly on the 6th floor, they let us check out at 7:00 in the evening when we left with no additional charge, the wait staff on the floor were wonderful and we found the breakfast and evening drinks to quite nice. Also, having unlimited email access in the business center was very helpful.

We enjoyed the bar and resaurant we went to in the hotel (though they are VERY expensive by Indian standards), but the best part was the spa. For about 30 bucks I got the best massage I have ever had. This hotel was a wonderful break in our travels and I would recommend it without a doubt. And, again, suggest upgrading to the club level for the best experience!

Hyatt, A disgrace

from NehaHarish
Hyatt a 5 star hotel....having a laugh.

The service is worse than what you get in a 2 star hotel. Not worth the money.

Staff in Delhi Hyatt are inefficient and extremely rude! They do not know how to treat their customers. Not only that, they need to be fully trained to work at the front desk! Can't get a simple thing right!

The restaurant in the Hotel is over priced. The food is ok. Although you have to order 3 hours in advance! Because their service is so damn slow.

Rooms are also very small and bathroom is very basic.

I would certainely not recommend this hotel to anyone!

Delhi Hyatt definately gives a bad name to the Hyatt group of Hotels.

Top Local Tips for New Delhi

Gandhi museum Enjoyed the museum where Gandhi spent his last days. Very pleasant surprise.

Hertz is a good option We got a car with driver from Hertz for sighseing. This was the best deal we could have. The driver, called Gurender, was friendly and very polite. Instead of trying to get any cab or catch the bus/metro, rent a car with a driver, it worths the money, it is pratic and fast as the driver knows every touristic spot.

delhi is the place for enormous sight seeing. being tourist city and also the capital, remains highjly occupied in winter months

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  • Address: Bhikaji Cama Place, Ring Road - New Delhi - 110 066 - India
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