Welcomheritage Umaid Bhawan Palace Hotel, Jodhpur
Reviews - Welcomheritage Umaid Bhawan Palace Hotel
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Historical Traveller Reviews of Welcomheritage Umaid Bhawan Palace Hotel
In a class of its ownfrom Prufreck
An awe inspiring hotelfrom JoeBo1
From the start, they had service down to a tee. Registration takes place in your room and your every need is catered for. Previous reviews show pictures of rooms which do not reflect the standard of our suite. It was divine.Had it not been for our travel plans we would not have left it for the duration of our trip. Complimentary fruit and wine (a lovely Merlot from Sicily) a chocolate cake (as we were honeymooners) and a butler who hovered outside our room yet didnt seem intrusive.
The hotel offered a tour of the palace and grounds with a choice of sparking wine or orange juice. It was unrushed and special. The guide however did requset us on two occasions to mention his name on the comments slip when we returned to our room. (Probably under performance pressure). Dinner at the Pillars was special due to ambiance and music but the food was very overpriced even by western standards.
All in all, a wonderful stay and would highly reccomend. Remember to book a suite!
Rooms have been refurbished, a nice surprise, as Lonely Planet India says the standard rooms in the hotel are not so great - I totally disagree with it: I was shown the deluxe (standard) room and the luxury room - price difference was minimal and the deluxe was still very large, great super-clean marble bathroom and tastefully decorated.
Grounds are incredibly beautiful, service is great and food at the Pillars outstanding (very helpful yong chef).
I would not change a thing about the hotel - maybe only improve breakfast a little bit, as, having stayed at 2 other Taj Palaces in Rajhastan (Lake Palace Udaipur and Rambagh Palace Jaipur), breakfast was better in those two.
Amazing Hotelfrom Helen4travelling
We understand that this hotel was only taken over by the Taj chain (into their Luxury category) under a year ago. Before that it was briefly with Aman, prior to which it was with ITC. Under ITC it had about 100 rooms, under Taj, it has 64. They are gradually going through a process of refurbishment, so ask for a room that has been done.
The hotel has no outdoor pool, but when we visited it was being built and due for completion in November. This is much needed, as is a space where you can sit outside (in the shade) and read or relax. At the moment, the only such place is the Pillars Restaurant, which is a bit too public to be relaxing.
We had an evening meal at The Pillars. The service and ambiance were excellent, but we found the food to be high on quantity, but lower on taste. It maybe we selected badly, but I found my chicken curry to be a poor imitation of others I’d had. If we’d been there longer we would have tried the restaurant again though.
One afternoon we had High Tea in the Risala restaurant. This was a very decadent affair, with champagne and divine little sandwiches and sweet things. Once we’d finished the first cake-stand full, they brought another, and insisted we had a third, so it made the £18 per person charge seem very reasonable. While we were having this we chatted to the Restaurant Manager we mentioned that we loved chocolate. He offered desert (on the house) in the Pillars that evening, where he would provide a bespoke chocolate creation. He did not disappoint!
This hotel does not charge for service, nor is there a space to add it to your food bills. They operate a tip box which is shared between staff. On leaving we were eager to make a significant contribution as we felt that our stay at the hotel was so memorable.
Waaaay Overrated!!!from mhc754
What other reviewers said about no hot water is true, and we had no heat in our room either. While winter in Jodhpur is not as bad as winter in NY, it can get a little chilly in the morning and at night. As for the furnishings, they were cheesy, painted furnitures--shocking for a supposedly 5 star hotel. Granted we booked one of the less expensive rooms, we still expected more for $400/nt. Our room had no real windows to speak of since they opened into the corridor so we couldn't leave the curtains open. That was also the case for the bathroom window. We had to hang a bathrobe there so that my wife wouln't inadvertently put on a show.
The food was average. The restaurant served fusion Indian food and western dishes. Given that we were in India, we were hoping to get some good traditional Indian food. We were disappointed, but this may not be an issue for those longing to experiment.
Dealing with the front desk was an aggravating experience. We called from Udaipur to order a pickup at the airport. The man on the phone told us he couldn't find our reservation even though we had confirmed reservation. With the most obnoxious tone, he asked whether we booked with THE Umaid Bhawan. He expressed disbelief that we had a reservation since they'd been sold out for months, although if we needed a room, he might be able to find us a suite for $1,200/nt. Imagine our horror. Since the hotel refused to acknowledge our reservation, we had to call hotels.com's customer service, and after $200 in phone bills later, the hotel finally agreed to accept us. They claimed their fax was down and they never received our original reservation from hotels.com, although hotels.com claim they had confirmed fax transmission. We received no apologies from anyone. Having read the other posts, I wouldn't put it past them that they were simply trying to get us to stay in a more expensive suite. When we were at the hotel, we did not get the sense that the hotel was sold out. The restaurant was empty, and there weren't many people walking around.
In sum, save your money, and stay elsewhere. If you feel compelled to visit, hop on a cab.
Great property, but....from sfmwt
The day to day staff was very nice and helpful, but they seemed to be under pressure to make some additional revenue. Several times we were approached to book a "special traditional" dinner. The first time it was for $100 a person and the second time it was for $140 a person. I was going to ask if they were flying Thomas Keller in for the occasion.
We also had a very negative situation that cast a pallor over the length of our stay. We had originally booked 4 nights through the "leading hotels of the world" website. As Indian Airlines can change their schedule on a whim, our flight to Delhi was cancelled and we had to fly out a day earlier than planned. The manager initally refused to amend our reservation to only 3 nights, even though we mentioned it to the staff when we checked in and the hotel was at about 10% occupancy. We went back and forth for 2 days, and eventually they agreed to only charge us for the nights we stayed at the hotel. They had some story about not being able to amend a reservation made through Leading Hotels of the World without verification from all parties. Maybe it was true, but it was very irritating. We think that they were under pressure to make their budget targets and pulled every trick they could.
Despite its beauty, friendly day to day staff and regal aura, I don't think we would stay here again.
Simply Fantasticfrom englishmike
what a pitty!!from A TripAdvisor Member
Maybe the food has improvedfrom Lemniot
However apart from the wonderful Pilars restaurant and its stunning view over the magnificent formal gardens and delicious breakfasts the other restaurants needed some attention during my previous visits. They were ok but needed to improve - which by now they might have as I haven't been back for three or four years.
It is a fascinating large hotel that attracts interesting guests. On one occasion when I was there, we were surrounded by Bollywood movie stars who were shooting scenes during our stay. The Maharajah and his family have private quarters but were in evidence on occasions. It is a hotel that attracts A-list personalities.
Jodhpur is perhaps an underrated city. With its Blue Town and mix of Hindu and Moslem it is absolutely fascinating and one of the best places to visit in this part of Asia. The call to prayer is particularly hypnotic and attractive. Close to the Thar Desert and many interesting villages and palaces. An excellent centre for touring Rajasthan.
I would recommend this hotel but perhaps not to those who are used to the modern 5-star big city chain hotels. This one certainly has style and opulencein abundance. If you go, try to get a personal viewing of the Maharajah;s stunning collection of veteran luxury cars or of his luxury train that sits hidden away in his private area. Also go see the Meherangarh Fort and have a meal at the Ajit Bhawan.
Top Local Tips for Jodhpur
Tour with car and driver Have hotel recommend a car and tour driver for you. They did ours and it was fantastic. Our car was a rebuilt 1957 Ambassador with leather and wood interior. Great experience.
Shawls and bedspreads Maharani Textiles near the Old Market (also have a branch by the Umaid Bhawan) for incredible shawls, bedspreads etc etc. The BEST shop in town ans sensible prices for the highest quality work.
Hotel Cab at the airport Pre arrange for the hotel to send a cab to pick you up. If you don't have a pre arranged cab you will really be harassed at the airport and people will quote unrealistic prices, even more than what the hotel charges!
Other names for Welcomheritage Umaid Bhawan Palace Hotel
- umaid bhawan palace jodhpur
- umaid bhawan palace
- jodhpur umaid bhawan palace
- Address: Umaid Bhawan Palace - Jodhpur - 342 006 - India
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