Grand Mercure On Renmin Square Hotel

, Xian, China
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Grand Mercure On Renmin Square Hotel

, Xian
4 star

Rooms: 202

319 Dongxin Street - Xian - 710004 - China Hotel Website | | 2987928228
219 Traveller

Reviews - Grand Mercure On Renmin Square Hotel

1/10
Less than mediocre...not worth its rating
Submitted by: Gina in 29/08/06
  • Age Group: 26 - 30
  • From: Singapore
  • Traveller type: Young Couple
The Grand Mercure is set as a pleasant European-style turn of the century building with a series of 15 steps up to the small reception area. Unfortunately, although there was plenty of staff in the reception area we were left to lug our suitcases from the taxi up to reception ourselves. Was this a sign on things to come?

We were told that whilst we had booked superior room this format doesn't come with a king size bed but twin beds and were informed that the standard rooms were equally well appointed and are the same price. The manager had some attitude and assured us that this was a 5-star hotel. We chose the king size bedroom. The room is well finished but is TINY.

Overall, the staff tried hard but my sense is that the supply of labor with even a smattering of English is small so overall service is average.

A few gripes. The facilities of the hotel are all in the separate buildings forming this suite of hotels with most being in either the East or West Wing of the Sofotel. As we had arrived around 9.30pm we looked through the brochure in the room and selected the Brazilian bar for a snack attracted by the promise of Tapas nibbles. We arrived only to find a terrible house band belting out songs and to find that the definition of Tapas was restricted to Pizza slices and mixed fruit? Have I missed a serious change in the definition of Tapas in the past year or so?

So we move over to the 24hr International restaurant. Decent menu and glad to see a 24hr menu in a very pleasant modern décor. The menu looked nice but the promised pasta mix with tomatoes and fresh herbs appeared to be more of a standard jar of pasta sauce.

The gym and pool facilities at the hotel again situated in the Sofitel are very nice. The gym does adjoin the pool so if you prefer your workout at less than 85 degrees think again. The aircon was set to maximum but to no avail. If you want your workout accompanied by the cleaner watching the Chinese soap opera on full volume you won't be disappointed though.

Housekeeping in general at the hotel was awful. The rooms come with 3 very large and soft bathtowels but when your room isn't cleaned until 3.30pm at the earliest it becomes an issue unless you tend to bathe only once a day when it's over 100 fahrenheit outside.

On our final day, to add insult to injury, we arrived back at 7.30pm to find our room door open. Open? It had been cleaned but when? Who knows how long it had been left open and luckily no-one had decided to help themselves to any of our belongings but to me this is totally unacceptable so we immediately complained. The duty manager did come up to apologise personally and did confirm that they would be re-emphasising that leaving the door open could not re-occur (note that it was definitely inferred that this was a recrurring complaint). They offered some fruit for our room which we declined. (It was our last night and we weren't in the mood for fruit). Half an hour later a bottle of wine arrived. A nice touch even if it was a bottle of the very unfortunate Chine wine from the “Great Wall” winery.

Overall, a disappointing stay. We had paid a fairly low price and we got less than what we paid for. Other “5-star” hotels at the US$75 per night mark in China (outside of Beijing or Shanghai) seem to be able to provide 5-star service, free internet and very large rooms alongside impeccable service. At the Grand Mercure you're paying for a decidedly 3-star hotel with 5-star services thrown in down the road at Sofitel. If that's what looking for go for it but buyer beware.

Top Local Tips for Xian

Hire a Good Guide The hotel offered a guide and transport at 500 a day. Instead we used the contact details of "Sabrina" who manages a branch of the Xian China International Travel Service Co Ltd and who had insisted on giving us her card when we arrived at the station. We did this with some trepidation as she had been so insistent but it was a very good move. 300 a day (plus mway tolls and parking charges) for a superb guide rosa_wang2006@yahoo.com and competent transport, all to ourselves for the day. Rosa spoke excellent english, was fun and lively and tried very hard to get us good bargains - no hidden rip-offs, and she knew her stuff. We visited 4 honey pots (warriors, tallest pagoda, emperor's garden, end of silk road) and we bought a full size replica terracotta warrior for 7000, inc transport and insurance.

The muslim quarter Like most people, we spent only 2 nights in Xian, mainly to see the terracotta warriors.But there are some nice parts in Xian, particularly the muslim quarter, which hass not been altered for centuries, which canoot be said for most of China. Narrow streets with hundreds of market stalls, a fascinating mosque showing arab influences and and some old half timbered houses which are open to view. but you need a morning at least and do go there by taxi ti save your precious time

Terracotta warriors Check hotel for offers before you book a standard trip. Some hotels offer drivers for a daily rate and they will have these on special offer in low season

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Other names for Grand Mercure On Renmin Square Hotel

  • mercure xi an
  • accor xi an
  • Address: 319 Dongxin Street - Xian - 710004 - China
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