Sheraton Perth Hotel

, Perth, Australia
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Sheraton Perth Hotel

5 star

Rooms: 390

207 Adelaide Terrace - Perth - Western Australia - 6000 - Australia 08 9224-7777
309 Traveller

Reviews - Sheraton Perth Hotel

2/10
What's happened to Sheraton?
Submitted by: Jo in 30/04/10
  • Age Group: 3140
  • From: Australia
  • Traveller type: Business Traveller
I thought the Sheraton was a consistently high class business hotel until I visited Perth this month. I've stayed in better motels - often. Quick list of complaints: Used condom found under the bed (on fifth day of stay and it wasn't ours). Tea & coffee topped up every second day if we were lucky. Very tired decor - horrible bathrooms which flooded - not enough towels to mop it all up. Ridiculous mini bar and lounge bar prices for the quality of the accommodation. Will not be staying at a Sheraton again unless forced. It might only be the Perth one that's an 80's relic, but how can we know? It's an expensive mistake to make and we're not going to risk it again in a hurry. Love Perth, but hugely disappointed in what they expect you to pay top dollar for. Not good enough, Sheraton!

Historical Traveller Reviews of Sheraton Perth Hotel

Pleasant Stay

from A TripAdvisor Member
We stayed in a corner suite on the 12th floor for 5 nights in July.

We had a mini bar in the entrance hall which lead to the living room (with flatscreen tv, desk, sofa, coffee table and sitting chairs). This room had windows looking out over the Swan River and also on to Hill St over the hotel entrance.

The bedroom had another flatscreen tv and the usual furniture.

From the bedroom a dressing area lead to the bathroom.

We thought that the bathroom was VERY small for a 5* hotel in Australia, even more so considering this was a suite.

The bedroom looked out over Hill St and had some CBD and river views.

The hotel is currently being refurbished (we could hear some building noise during working hours and lift waiting time was negatively impacted by the works). The refurbishment is meant to be completed around Sept or Oct 2007. During this time there is free internet available to all in the bar, on 3 computers.

Overall the room was comfortable. The room was a little old and used so we could see the need for the refurbishment.

We found the staff to be very friendly and helpful.

The location was good although there weren't a lot of restaurants immediately at our doorstep (they weren't that far - a short taxi ride or a 20 min walk).

Perfectly adequate

from MikeMoss
We stayed here twice in January, the first time for three nights on the executive level and the second time for one night in a standard double room.

The rooms were inexpensive compared with other 5-star hotels we had stayed at during our month-long vacation in Australia. The rooms were on the small side, however, and surprisingly the executive room was about the same size as the standard room. Both rooms had partial views over the city and the Swan River.

Whilst we stayed on the executive floor, we had access to a lounge where we could have aperitifs and snacks in the evening and where we could eat breakfast. The service, food and drinks in this lounge were good.

The hotel lobby was fairly grand and there was a souvenir shop which had some surprisingly untacky souvenirs (though it had rather irregular opening hours). There is a small pool outside near the lobby, but we were too busy sightseeing to use it.

The hotel is well located, not far from the pier (10-15 minutes on foot) from where the boats go to Fremantle and Rottnest Island and a similar distance to the city centre. Also the hop-on, hop-off tourist bus and tram stop outside the hotel, which is convenient if you are short on time.

We had a buffet breakfast downstairs once which wasn’t particularly nice and on checking out they tried to charge us for it even though we had breakfast in our rate. We were told that we had to take breakfast in the executive lounge under the terms of our package. We objected and the receptionist decided not to charge us extra in the end.

This is more of a business hotel, but it was perfectly adequate for us as tourists. Not too expensive, well located and a good level of service. I would stay there again.

By the way, Perth and the surrounding area are well worth a visit (Rottnest is beautiful). Consistently good weather too.

Good - but not 5*

from hmhmhm
Stayed for a night at the Sheraton recently. It was good, but definitely not 5*.

The property seemed quite old and our room, though nicely furnished and decorated, seemed a bit dated and was quite small.

They also charged $21 for parking, in what seemed like a public car park behind the hotel which did not even have an attendant overnight and was accessible by anyone walking off the street. We decided it was better to just park on the street opposite the entrance of the hotel for free!

I'd give it a 4*.

Good hotel - excellent location

from luxury-lizard
My husband and I stayed 2 night at the Sheraton Perth as part of a 10-day WA getaway. The hotel is fine - our executive level room was renovated and although small was fine. We had river views. The Club was fine but was over-crowded (standing room only on Saturday night) - I understand a new one is being fitout. The location is great - right on the Swan River - the hotel rents bikes so you can cycle along the many many KMs of bike tracks around Perth. We did not try the resturant.

sorry we bothered

from KTLPerth
My Husband and I arrived about 4pm. He parked car I went to reception finally found reservation after abot 10 mins went up to room mostly clean,only 1 towel in bath room so we phoned down for another, 15 mins later it arrived, could not get shower door open had to climb over bath to get out.

Went to dinner $120.00 for 2, ate cold roast, had water spilt on bench seat next to me slashed up my leg and had to watch and listern to kids running around with no shoes on and being little brats. The water caraffe on the table reveled a brown scum on the inside after we had drunk from it.

Generally a nice room was let down by inattentive staff who dont seem to have a grip on quality control. When you pay premium prices you expect quality service and it was seriously lacking on this occasion.

What a bonus

from Roxpix
Well, stayed here for one night only after an enforced flight cancelation....never been so glad to have a flight cancelled and travel plans disrupted.

Hot meal laid on after hours, quick check in despite the large numbers from the same cancelled flight, very good standard of room.
Even though we were not technically customers (as the airline were footing the room bill) we were treated very well.

The airline had made it clear what was & wasn't included in the short stay & being prepared to cover the costs ourselves we ordered extras such as wine etc but when we told staff that we were on honeymoon they quickly offered this on the house and then went further as they sourced our favourite wine from their a' la carte restaurant as it wasn't available in the main one.

The bar supervisor wished us well and left only to return a few minutes later with a large plate decorated in chocolate writing spelling congratulations and containing truffles for us to enjoy....remember this was now after midnight and we were simply two guests from a cancelled flight !!

We had also stayed at the Crowne Plaza during our time in Perth and both these hotels deserve my thanks.

I always expect a lot for my money (regardless of who's actually paying the bill) and this hotel didn't disapoint.

I've stayed at a number of hotels round the world but never come across staff willing to 'go the extra mile' as they do in Oz and in particular at the Sheraton.

As we all know its easy to be critical when we have a bad experience but praise where praise is due, this hotel & its staff turned a cancelled flight & potentially a bad end to a wonderful holiday into a real sucess story that actually gives us some really fond memories.

Fit fora president

from Guruswife
As a Special event we booked the presidential Suite for Guru's 50th birthday. Criteria was a balcony with a great view for the redbull air races in afive star hotel. we were also given FOC the adjoining exec room for our 15yo son.

We were much impressed...not being a fan of Sheraton based on previous stays and previous reviews I had a number of apprehensions. The stay was near to perfect.

Arriving at the hotel around 11am we went for Check in and were told it was unlikely our room would be reading. When the room number came up on the screen we were ushered to the Executive lounge to wait and provided with Coffee and cakes.

Around 11.30 our butler arrived to escort us to the room and explain the Bose Stereo, Lighting system etc. (the butler appears to only work weekdays). He offered to unpack and press clothing. We asked for directions to David Jones and later found a clearly marked map left on the desk for our reference.

The photos pretty much tell the story of the room. Panoramic views of Sout Perth (actually the views were about 320 degrees when satnding on the balconies) and idela for watching the main event. A monocular on a tripod was provided for our use (good for preusingthe crowd on the other side of the river)

We were asked what time we wanted our room serviced and sure enough it was done in that time slot....on Sunday a fresh cut fruit platter was left to complement the whole fruit platter from the previous two days.

Plenty of towels, linen changed frequently...Guru left a handkerchief under the pillow and it was returned laundered!

Negatives....one of the paintings on the wall fell off in the middle of the night...no provocation from us at ALL. We were asked if we wanted it replaced (the fitting had come loose) or if we could live with out it.

Room service: excellent food but on the second day my lamb had cooled. No problem as we had a microwave in the kitchenette.


breakfast in the exec laounge was perfect, plenty to eat and on the Sunday when the hotel was full they moved breakfast into the upmarket restaurant..smart thinking as there was no way we would have all fit in the lounge.

Evening canapes..OK the wine was ordinary but the array of canapes was far reaching..Sushi, Prawns in mango sauce, Oysters, fish cocktails etc. After a big lunch it was fine for an evening meal.

Pampering: A wonderful Chocalte and fruit platter as a Happy Birthday, A bottle of Moet 1999 complimentary as Birthday present, and fruit platters previously mentioned.

Never got to eat in any of the restaurants as we ate at some Local venues. Didn't use the pool....to busy watching the air races.

Stay again..yes..but don't think i can affrd the pres suite again!

average, average, average

from Dr80
The Sheraton Perth hotel claims to be a 'self rated 5 star' establishment. I could see why after I checked in. Checking in took close to 15 minutes. The reception staff could not locate our reservation details. Lovely views from the 23rd floor club level rooms, however the ceilings are very low and the decor was looking VERY tired. The club lounge was the worst example I have ever seen and I often use Starwood hotels. Cramped stuffy and packed out with gusts. The room had a dated early 1990's traditionat theme. The wall paper in one of our rooms was peeling away from the wall. Good sized LCD televisions. The restaurant service was very poor and slow. We waited about 30 minutes to have out orders taken without any beverages offered. I noticed images of proposed new sleek room designs displayed in the business centre. Hopefully this renovation will commence soon.

Reasonably good hotel

from Feeber
We stayed here for one night while on holiday in Perth. We were in transit on the way to Monkey Mia and as I am a member of the Starwood program, we chose this hotel. It is really more of a business hotel than anything, and I would not recommend staying here for much longer if you are on holidays. Check-in was okay, but there were not many staff are around. They were helpful in that we were able to check-in two hours prior to the normal check-in time.

I had organised a roll away bed that required to follow up phone calls to be delivered. On the second phone call at around 4 p.m., I was told that they would prefer to bring it up when they did turn down service. While I didn't mind, it is more common in these types of hotels for them to deal with your request when you ask for something. The guy that eventually brought the bed up was very friendly and very helpful.

The food in the main restaurant is really good. The kids menu is great and the buffet we had for dinner was lovely. Definitely a standout feature of the hotel. The buffet for breakfast was also good.

All in all, probably quite a reasonable business hotel but I would not recommend it if you are looking for a holiday location. It suited us for a day as we could wander around Perth, but holidaymakers in Perth are best served staying out near the beaches I think.

Gone Down Hill Big Time

from JJW63
I know there are more important things in the world but when a Hotel dresses itself up as 5 star you expect it, especially if you are paying a premium for it. First of all I have stayed at this Hotel 5 times before and the experience was good. Secondly I am Starwood Platinum Member and travel a lot so would usually only post a review here if excessively negative or positive because if the experience is within the range of expectation I am usually happy. So to the Sheraton Perth this time, Doorman on arrival non existent, later when I ask for a cab tells me there is a rank in front of the hotel (at which there were no cabs) and that I can wait there for one (isnt it his job to get them for guests regardless) on leaving he stood at the front of the hotel drinking coffee from a foam cup! Reception staff 1 only and the flight from Sydney had arrived with about 20 people wanting to check in another came from behind the screen saw how many were waiting and promptly dissapeared. No recognition that I was a premium guest or a welcome back in fact no dialogue at all until he couldnt initially find my booking. After some time it was located. I think the front desk at this place needs an overhaul in manners and in organistaion. Front of house staff generally in this establishment were rude, one person with a sheraton badge walked right in front of me and knocked me with whatever she was carrying and didnt even acknowledge she had done so but continued a conversation with the Coffee Cart girl. The room despite being refurbished in 2002 was badly maintained the lock didnt work properly, the walls were scuffed, lamp switches came off and the upholstery was soiled and threadbare in parts. I must however say that it was large had a great view and the housekeeping staff were very excellent amongst the best I have ever experienced with nothing a problem. Room service was adequate but small townish rather than exciting or interesting choices that you might get in a truly more international hotel. They must however be cost cutting through staff cuts as someone admitted to being from the Concierge desk delivered by breakfast and covered the foyer of the room in some of the contents of the tray as he juggled it and the door. Whilst I'd probably stay here again because of my Starwood membership I would bargain for a good price considering the nonexistent front of house service and the rudeness of the front of house staff. This place wasn't fawlty towers because Basil at least acknowledged his guests before being rude or indifferent to them.

Top Local Tips for Perth

Often booked up! Don't count on being able to find a room without booking. In our experience, most places were booked in advance

Caversham Wildlife Park You have probably heard of the Perth Zoo and whilst it is conveniently located and has its good bits, if you want to see Native Australian Animals try and take a trip to Caversham Wildlife park. Here you can hold a Wombat and cuddle a Koala, you can feed the Kangaroos and pay a visit to an Emu. Its the place to go if you want to get up close and personal to the animals. Caversham Wildlife Park is at Whiteman Park in Ellenbrook which if you staying in the city is about 40 minutes by car. They have there own website with directions and bus tours etc.

Fremantle Worth a trip to this quaint suburb

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Other names for Sheraton Perth Hotel

  • sheraton perth
  • perth sheraton
  • Address: 207 Adelaide Terrace - Perth - Western Australia - 6000 - Australia
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