Crowne Plaza Perth Hotel

, Perth, Australia
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Crowne Plaza Perth Hotel

4 star
54 Terrace Road - Perth - Western Australia - 6004 - Australia | 61 8 92704201
177 Traveller

Reviews - Crowne Plaza Perth Hotel

Historical Traveller Reviews of Crowne Plaza Perth Hotel

Loved it!

from MrsHillAussieinUK
My husband and I chose this hotel initially because all the other hotels were booked out close to Christmas. We arrived to have our doors opened for us and our car chauffered out while well dressed, polite young gentlemen carried our luggage up to our room. The staff were friendly, efficient and an absolute PLEASURE to deal with. The room was spacious with a gorgeous view, the bed one the most comfortable I have EVER slept in and the service from all the staff the entire time was excellent. My husband and I stayed for 3 nights and absolutely LOVED it. Expensive, but well worth every penny. I highly recommend it.

Okay, but not great

from hmhmhm
Stayed in the Crowne Plaza for 1 night recently. It was okay - not great. Not sure I would return.

Check in was good, staff were friendly and helpful.

When we got to our room, we were overwhelmed by the stench of deodorant or some other strong cleaning frangance that was obviously used quite liberally to mask some kind of smell! It was quite stifling and I considered asking to change rooms, but it improved a bit after I blasted the air-conditioning for a while.

The decor was a bit dated and the room looked rather tired. I pulled back the doona and the flat sheet to reveal..... (a few) hairs... it was like someone had slept in my bed and they hadn't changed the sheets. I decided to sleep ON the sheet, rather than under it.

Bathroom was fairly clean, but looked dated. Room was a fairly good size (larger than the room we had at the Sheraton).

The pool looked pretty good, but it was too cold that night to take a dip.

I would give it 3.5*.

An old much loved friend, but getting older

from RegularVacationer
Let me start by stating that the Crowne Plaza Perth is one of our favourite hotels. As a couple, we have stayed there on many occasions over the past 20 years or so (since it was the ParkRoyal) but most recently for 2 and 3 night stays in February and March 2007.

What we particularly like about this hotel is its location about 1.5Km from Perth CBD yet relatively quietly situated overlooking Langley Park and the Swan River.

Although I see it is described as a “modern” hotel, that must be a relative term as the the 11 floor central core of the hotel – the river view rooms, must be at least 25 years old. Both the low floor Front Rooms (with limited “park” views) built out in front of the original block and the varied rooms without views at the back were later additions but are still far from contemporary. It is now one of the lowest buildings in the area, surrounded by higher apartment blocks and hotels. There is very limited parking actually at the hotel and there will shortly be even less as I was advised they were shortly to lose to a neighbouring development the “gravel pit” which provides about 20 of the 40 or so spaces. $7.50 per night valet parking, compulsory if using the hotel parking spaces, also uses two offsite locations. There is meter controlled parking on the road in front of the hotel, although these are often full in the evening when the meters are off.

There are few local services around the hotel. Connie’s Restaurant referred to by other reviewers is about a 400 Metres walk on Adelaide Terrace but apart from a couple of car, and also a cycle, hire depots there is not much else around – in particular no dairies or convenience stores. The nearest bus stop is also on Adelaide Terrace and has buses every few minutes and is within the Perth Central Free Bus zone. Access to airport, and the major roads out of the Perth area by car is easy and relatively swift – although the route back from Mounts Bay and Fremantle is a bit difficult for a stranger to navigate the one way road system near the Swan Bridge.

In the hotel, as well as the “Gusti” Restaurant serving meals on separate Breakfast, Lunch and Dinner Menus, the Bar serves snacks. There is a Gym and an “infinity” swimming pool on a sun deck on the 3rd Floor overlooking the Park and river. This is shaded by the main building in the early part of the day. The long thin shape of the pool means it feels full when just two swimmers swim lengths. Incidentally the Gym is made out of two bedrooms whose bathrooms are still in place – on a previous visit when we had a late evening flight, we were provided with an access key to this room which allowed us to shower and change after we had checked out of our own room and was much appreciated.

On our recent stays we confirmed our impressions from previous visits:
The front of house staff (reception, concierge and management) were all extremely friendly and helpful and a great asset to the hotel.
The original bedrooms (I think mostly with Queen beds) although having excellent views are now dated and need to be remodelled. The carpets and furniture in these rooms are also now rather worn. The present bath/shower cubicle arrangement neither satisfactorily works as a shower (where it involves some agility to get into) or as a bath – where it is too small to lie in or even sit.
Room service is relatively efficient and food is of a good hotel standard, although rather over elaborate for our taste.

What we did find on our stays this year was that the housekeeping and room cleanliness was a serious problem, being way below standard expected of this standard (and price!) or indeed any standard of hotel. One day, we were not alone in not having our room cleaned at all – although the concierge insisted on doing a clean at 10:30 pm on being advised of what had happened and that we required fresh towels (our actual request on discovering the situation after a day out). Even where the rooms had supposedly been cleaned there were problems – such as baths not cleaned, sheets on the bed which were stained with oil (and which should never have been accepted back from the laundry in that state), and a non-smoking room which reeked of smoke and which no one had thought to try and freshen up. We did bring these matters to the hotel management’s attention and who were very apologetic, changed the room or the linen and did compensate us. Apparently a new housekeeper had been appointed and took up her post the day we checked out. She certainly will have her work cut out if she is to change the sloppy culture that has been allowed to develop in this area.

So now to the acid test – would we return again on our next visit? The answer is probably yes – the views alone compensate for much and the front of house staff excellent. On returning, it does feel like visiting a much loved aged friend or relative – even if she is now getting old and no longer able to maintain the same standards. However it may not be many years before you feel you should stay somewhere else and just go and see how she is getting on.

Great offers, lovely view

from Holidayhobbyist
The rooms overlooking the river are excellent quality.
The standard of fittings in the room are above average for the price. Great special offer 4 day weekend stay. Food and service good.
The area is relatively quiet. The public transport around the immediate city centre is free and a good way to travel round in the daytime. The hotel has lots of facilities available.

Stayed for the view and it was a great

from Bindoon
As my title suggests this hotel was chosen for its view of the Swan River (Perth Water). This is one of the few Perth CBD hotels with a river view and a balcony. Many have views but no balcony. Our plan was to view the Australia Day (26 January) firework display that takes place on barges moored on Perth Water (Swan River). This is a big event in Perth and we made our reservation directly with the hotel as soon as booking opened in October. We paid a high price (AUD495) for our river view room but the hotel management go all out to make this a special event with early check in and late check out, special menus in the restaurant, good security, limit on numbers allowed in rooms etc.
We arrived at the hotel at 1300 hours. Valet parking followed by check in was friendly and efficient. It was a very hot day (40 degrees) and the air in corridors and lifts of the hotel was quite warm. However our room air conditioning was excellent. The lifts were also rather slow to arrive during all of our stay as it hotel was full to capacity. We had a tasty lunch in the hotel restaurant (Gusti) that offered a good lunch menu selection although all rather expensive. Our room was nicely appointed with a good selection of pillows on the bed, a good size fridge, a very comfortable lounge chair and a generous size table. The drapes were excellent stopping all light if required and there was no noise from neighbouring rooms or the corridor. The balcony from where we viewed the firework display with two guests was of a good size with comfortable chairs, table and a wonderful view of all of Perth Water and the south bank of the river (South Perth). Bathrobes were provided along with plenty of hangers. The shower was over the bath and I noticed no anti-skid on the bottom of the bath nor was an anti-skid mat provided. Toiletries were of a good quality.

The pool viewed on a deck far below our room was rectangular shape, 1.2M deep and very popular due to the very hot day. We had planned to spend the afternoon there but were disappointed to see that the rather barren deck offered no shade (umbrellas or shade sails) so did not go for a swim.

We returned to Gusti Restaurant for dinner to find it was a buffet (not the norm). As a special for Australia Day there were BBQ meats prepared by chefs out on the terrace, salad and prawns plus desserts. At AUD55 a head the meal was good value, especially if you like seafood (we don’t but our guests loved it). A variety of salads would have made it more interesting. The desserts were very good.

As many other reviewers have noted the staff are very helpful and pleasant. We would stay here again and recommend it to anyone planning a special occasion for Australia Day as we did (book well in advance).

Superb hotel, exquisite views

from sika165
We stayed there for only 4 nights and the hotel was amazing. From Collette at reception to Mariko at the restaurant, everyone was always smiling and so helpful. Our room was on the highest floor and the view was great. Highly recommended. Since we had not breakfast included at the hotel, we followed the advice of another reviewer and tried Connie's, very good choice. Business centre is also excellent.

The best in Perth for price and serivce

from amanda
We stayed at Crowne Plaza for 2 weeks and were thoroughly impressed by the Hotel and its staff. Andy in Concierge helped in so many ways booking trips, restaurants, car hire and hotel rooms. Our room was on a high floor and a priceless view of the river, for the price you can't compare it to any other Perth city centre hotel. Although we only ate in the restaurant for breakfast and dinner once we enjoyed the food and service immensely. The positives to staying in the this Hotel are numerous the only negative would be the Housekeeping lacked consistency.

Thank you to Andy and Heather for all your help, we hope to see you again.


from Harvsman
I travelled here with a friend for a short break away for 3 nights and we loved it! The room was on the 6th floor and very nice with Red Earth tolietries and very comfortable beds. We faced out onto a construction site which was a little noisy during the day but they may have finished by now. We found the staff to be fantastic and very accommodating!

The weekend we were there they had an AFL (Australian Football league) team staying there so the place was abuzz with people everywhere! The gym was of a decent size however the pool......Just be warned, i dived in not realising it wasn't heated even in winter! let's just say it was like diving into an ice bucket and i'd never exited one so fast in my life! It's a strange very thin design and not big for a hotel of that size.

The actual location is a 15 min walk along the Swan River to the city centre. The Hyatt is just up the road and it's in a very pretty spot.

I'd definitely stay here again!

Would def stay again

from Roxpix
It would be difficult to fault the hotel or staff, every aspect of my short stay was first class.

We booked two rooms and a suite for our group & while I stayed in the suite (so didn't see the standard rooms) I would recommend a stay here.

I'm not going to list all the good points as they are too numerous & I can't list the faults as there wern't any.

The food, staff, hotel, service & price all met my high expectations, from the moment we arrived and the valet took our cars away right through to the time they were brought back to the main entrance we were treated as VIP's.

Even before our arrival, the response to e-mail enquiries, tel calls etc were dealt with profesionally and in a timley manner.

Among the highlights were the evening meal, the customer service & the standard of accomodation.

I would definatly stay here again without hesitation.

Nice, friendly hotel perhaps a little overpriced

from MattWaters
We stayed here for one night in December arriving in to the hotel in the early morning which proved no problem at all.

We found the hotel to be very nice with very friendly and helpful staff. Our room had most mod cons and ultra comfortable bed. On the down side we did consider the location of the hotel a bit of a disadvantage being a good 20min walk in to the centre of town.

All in all we thought the hotel a little over priced for what it is and that we got better VFM at other hotels we stayed at in Perth. Still a nice hotel none the less.

Top Local Tips for Perth

Enjoy the location If you are staying in Perth do try to get a room with a river view and stay near the river front. The little ferry journey across Perth Water (Swan River) to South Perth will give you some great photo shots of Perth CBD area. If you like walking or cycling there are extensive, very scenic riverside cycle ways and you also walk from the CBD up to Kings Park.

Great buses The bus routes around the city centre are really good and you plan plan activities around them. Driving is easy if you are british because it is on the same side of the street. There are lots of one way streets. The CASINO is well worth a visit and so is the gold museum. The views from Kings park are really good.

Gusti Restaurant Dinner there is a treat.


Other names for Crowne Plaza Perth Hotel

  • perth crowne plaza
  • Address: 54 Terrace Road - Perth - Western Australia - 6004 - Australia
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