Sofitel Melbourne Hotel

, Melbourne, Australia
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Sofitel Melbourne Hotel

5 star

Rooms: 363

25 Collins St - Melbourne - Victoria - 3000 - Australia 03 9653 0000
1467 Traveller

Reviews - Sofitel Melbourne Hotel

10/10
Excellen views but request for it!
Submitted by: Jin Ghee Teh in 17/09/08
  • Age Group: 41 - 50
  • From: Australia
  • Traveller type: Family Traveller
Excellent accommodation and service. We stayed on the 49th floor, just one below the top Level 50 Suites - and we were glad we did! We could just hear the music and noise that echoes up through the Hotel's Atrium from the restaurants and bars on the 35th floor in the evenings. I wouldn't recommend anyone staying on the 36th-45th floors as it would be too noisy! The hotel room doors are very heavy but have gaps between the carpet & sides that allow the noise in. You won't get much sleep on Friday or Saturday nights on the lower floors ... but maybe that might be OK with those who want to party! Additionally, if you wish to wake up to excellent views, request a room on the uppper levels, facing South!

Historical Traveller Reviews of Sofitel Melbourne Hotel

Romantic Hotel

from stanleyhunt
My husband and I loved the whole Sofitel experience from start to finish and found all the Hotel staff very friendly and more than helpful on all occasions. The spectacular views and fine dining in the restaurant also made it even more special and romantic for the both of us.

Graham and Christine Stanley-Hunt NZ

Stunning Views

from SarahMD
We stayed in the Sofitel for two nights mid July and were immediately impressed with the view from our room on the 44th floor overlooking the gardens. We stayed in a Superior King room and found it to be quite comfortable. The location of the hotel is excellent with lots of restaurants and shopping nearby.

On the negative side, the heating in the room was too warm even at the lowest setting. The touch screen for control of lighting, TV, DVD, etc can be quite annoying and the volume on our television could not be turned up very far. There is insufficient privacy in the bathroom with only a sliding door which slides open if not closed properly and a complete lack of ventilation. Finally, although I specifically requested a proper King bed, we were given two singles pushed together - very uncomfortable to sleep on in the middle.

All of the staff we encountered were very helpful and pleasant and reception assisted us with a late checkout on the day of our departure. I would recommend this hotel if you can stay at a discounted rate.

Beautiful Sofitel

from starlet85
I recently stayed at the Sofitel with my partner for a night and we had the most amazing time.
Firstly i arrived at check-in where there was a small hold up but the lovely girl at the front desk took me for a tour around Club Sofitel, a few moments later i was able to check into my room on the 48th floor.
The minute I walked into my room i was taken aback by the stunning views, these views are amazing and i know you couldn't get any better in a Melbourne Hotel.
I did though think that the our room was a little bit small although staying for just one night we didn't need much of a big room.
The bathroom was pretty good but there isn't much of a shower screen so the bathroom floor was soaked after a shower, the bathroom supplies were wonderful though.
We Also ordered room service at 1am from the late night menu, took about half an hour and greated with some rudeness but the was the only time we encounted it.
I would highly recommend paying the bit extra to have a Club Sofitel room as the Club room is fantastic, there is an open bar between 5.30pm-7pm with small snacks and it's a wonderful place to just hang out.
When we went back to our room after drinks we had notice that we had chocolates and bottled water placed on our beds which was a lovely surprise and also extra bathroom supplies.
My partner slept better on the bed then i did but still comfortable none the less, an extra blanket or doona in the room would have to good though.
Breakfast in the Club Room was amazing!! so much food, it was a hot and cold buffet, heaps of different food, it was just the best.
Overall we had the best time staying at the Sofitel, the three front end girls in the Club sofitel were all lovely and the waitress serving us drinks from the open bar was too, all in all....we didn't want to leave.

Simply Stunning!

from Classy_Melbournian
We stayed at the Sofitel Melbourne for one night on June 12th so we could watch the Australia v Japan game at Federation Square on the big screen.

We stayed in a Deluxe Suite which we were able to purchase through Advantage Plus and were absolutely stunned at how large and spacious the room was. After entering the room and walking into the lounge, we expected the bed to be in the corner and the room to be a normal size - but much to our surprise there was another large seperate area for the bedroom. What a huge room!

The lounge contained two chairs and a sofa, as well as a large business desk and a couple of beautiful display units. Housed on the wall was a large plasma screen for the best television viewing you could imagine. Importantly the business desk in the lounge room also included ports for internet use.

The bedroom was wonderful as well, with plenty of room to move and a dvd player and plasma readily available for use. A remote that controlled room lightning, television, stereo, as well as anything else you could imagine was by the bedside, meaning we didn't have to leave the comfort of the Sofitel MyBed to change anything.

The bathroom is reasonably spacious and the anti-fog demister works a treat. Plenty of ammentities were complimentary.

Perhaps the most impressive aspect of the the deluxe suite was the amazing views we were given over Melbourne and the famous Melbourne Cricket Ground - definitely take your camera with you!

We had dinner in the restaurant on level 35 - the service was great from the outset and we had the fresh fish and a side of fries which were cooked to perfection. We also had the chocolate fondu for two for desert which was so tasty.

We also had a couple of drinks in the bar on level 35 as well, cocktails were perhaps a little overpriced but still very good. We shared a duo of ice-cream which was also perhaps a little overpriced.

Had a fantastic sleep and was given a late check-out of 12pm by the friendly front desk reception which was very handy after a big night watching the game.

I have stayed in plenty of places around Australia and can safely say that Sofitel Melbourne was simply a class above the rest - we did not have a single complaint and left the hotel feeling relaxed and totally satisfied with a wonderful experience. If you are staying in Melbourne and want a competitively priced, yet top class hotel - this is the one for you.

A Pleasant Stay at the Sofitel

from Chiropractor to the Rich and Well-Travelled
The Location: The Sofitel Melbourne is located at the eastern end of the central CBD near the Botanic Gardens. Many shops are to be found as you step into Collins Street and head west into the CBD. Alternatively you may enjoy the Gardens further to the east. Trams are located very close by.

The Room: Situated on the 40th floor, looking over the CBD and suburbia. A good sized room with 3 floor-to-ceiling windows allowing appreciation of the fine view. Appointments were in keeping with a 5 star property - dark woods, subtle lighting, adequate storage space, simple styling. Room furniture included: an extremely comfortable King-sized bed with feather doona and the best pillows I have slept on in quite a while (there is a "pillow menu" which enables you to make use of a different type of pillow if you require an alternative); smallish office table and chair, 2 occasional chairs and table, minibar buffet/TV stand (the LCD TV was somewhat small considering the size of the room and distance to the bed); the built-in closet had sufficient space for the business traveller's wardrobe and an ironing board and iron. The room's lighting and TV were controlled via a touch-screen on the bedside cabinet.

The bathroom was narrow but adequate. Decorated with marble with a lighted vanity mirror. The hand-held shower head is situated over the narrow bathtub. Hot water is quickly supplied with good pressure. Unfortunately there seems to be non-existant or inadequate ventilation in the bathroom as any warm shower results in a fogged mirror. Bathroom amenties provided were the L'Occitane brand.

Cost: Approx $330 - $350/night (rate change over the weekend)

Staff: Everyone from Reception, Concierge, Room Service, The Atrium Bar, The Atrium Cafe were all accomodating, attentive, pleasant and efficient. No problems encountered here.

Food/Room Service: As we had arrived into Melbourne late we availed ourselves of the room service menu which we found simple but enjoyable. Food was brought promptly.

Breakfast was taken in The Atrium cafe. A very good quality selection of hot and cold buffets with a pleasant view overlooking the city.

We were able to enjoy cocktails in the Atrium Bar on Saturday evening. Drinks were well presented in a timely manner by patient staff who guided us through an extensive list.

Overall Impression: As this is a 5 star property there are certain expectations which I feel have been met. While the bathroom is somewhat small compared to other 5 star hotels in which we have stayed, I was impressed by the consistency of service quality. As we are Sofitel Priviledge members we enjoyed a late checkout. Also we were treated to complimentary fruit/water/chocolates. All much appreciated.

great views, great value

from presdient
Stayed for three nights and thought the hotel was very good value- paid $225 AUD pn incl gst booked via the hotel's website. They were expecting me and made me feel very welcome at the reception desk. The hotel rooms start on the 36th floor and mine was on the 47th. Modern decor, very comfortable bed (down mattress liner) and the BEST view of Melbourne. My view was looking across downtown, the suburbs and to the airport. The view on the other side would have been the Yarra River, Southbank, Botanic gardens etc. There were three large windows which have wooden dook-like shutter that block out almost all sunlight so you can sleep in in the morning. Plenty of space for two lounge chairs, a footstool, large desk and chair, etc. Bathroom was fine- marble, heated mirror, l'occitane products, thick bathrobes. Breakfast buffet was $33AUD but worth it- the best mushrooms i have ever had, and second best strawberries ever. The pastries also were so good, I wished I could have had breakfast all day, and the coffee was just right.

Concierge was very knowledgeable and helpful. I bought my all day tram ticket from the concierge $6.50- also great value. The Atrium Bar had very slow service whe I dropped in for a nightcap.

I would stay at this hotel again (for this price).

Great views, great room

from swisstourist
Views from the higher floors were great. Rooms were luxurious and fancy. Great breakast buffet - variety was excellent. Staff and lobby were great. Highly recommend

Excellent 5 star hotel with a view.

from jakiman
My wife and I stayed in this hotel for 5 nights last week and have a lot of things to say about it as we had a great experience overall.

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Valet Parking
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We drove from Sydney to Melbourne and after taking 9 hours, we drove into the main valet area around 7pm.

The hotel is situated at the end of the Collins St where all the expensive shops are. (Gucci etc)

Unlike many hotels in the CBD, this hotel has a driveway entrance and an ample sized private valet area where people drop off their cars/luggage etc.

Also, soon as we drove in and parked infront, we were greeted and helped us offload the bags and took our car. (Valet parking is $28 per day unless you have it included in you stay package)

They were very friendly. Great start.

(also, they are quite quick in bringing your car out when you need it. But I do recommend calling them before you leave the room to avoid longer waits)

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Lobby
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After walking up the escalator located right by the front entrance is the Lobby on the right. It is a very open aired space and was nicely carpeted.

Walked up to the front reception and checked in as usual. Got the two keys (cards) and they guided me to the elevators.

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Elevator
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There are 6 elevators in total. Very nice looking ones too. Our room was 4209 on the 42nd floor. As the lobby is on level 1, it was a very long and silent trip up.

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Room
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We booked a SUPERIOR KING room which is the most standard room in the hotel. Our 4209 was this exact room. We didn't get any complimentary upgrades as the hotel was fully booked. However, we were pleasantly surprised to see a complimentary bottle of chardonnay and some strawberries with chocolate dips.

Rooms were recently refurbished so it felt like a near new hotel. Clean and simple. Size was average but plenty enough for two people. Had two single sofa seats and had a working desk, a 43cm or so sized LCD TV and a DVD player hiding in one of the drawers.

Room had 4 little speakers located one in each top corner of the room and even has a subwoofer hiding in the tv stand on the bottom. (Have to look below the furniture)

Everything can be controlled by the touch screen on the bed side such as the TV, Lighting, DVD etc. Once you get used to it, it is very nice and very convenient.

There was a pillow menu which I did not know about until I saw the Pillow Menu sitting in the wardrobe unit. There were 4 pillows to choose from. Foam, Therapeutic, V shape and hypo-allergenic pillow. I called housekeeping and ordered 3 pillows out of 4 and got them delivered within 15minutes. Nice.

The bed was king sized but it was two single bed matresses put together. Which meant that the center of the bed was just super unconfortable. But it wasn't too bad if you sleep on each sides which we both do. MyBed which they call it is quite nice. Duck down blankets and duck down bed sheets. Very soft and light.

Bathroom was covered in Marble but was small as it didn't have a seperate shower cubicle. So there was a shower in the bathtub with a glass wall blocking half of the bathtub sides. It wasn't very well implemented though as we constantly had water flooding the floors still. Shower head was large and had both rain and massage settings. Plenty of water flow so no complaints there. They use the expensive L'Occitane shower cream, shampoo, body lotion, conditioner and as expected, they were nice. We got a new one every day so there were plenty to go around.

By the way, there is no wireless internet even though it says it does on their main website. But they do have cable broadband internet which costs $29 per 24 hours or 55cents per minute billed in 3minute increments. Expensive! (Crown Towers hotel charges only $20 for 24 hours.)

They have a wall plate on the desk side where you can plug in AV connectors for audio (AV and 3.5mm jack) and video (only composite. No component/s-video inputs). Also, it has a VGA input (but do not provide cables so bring one as it's MUCH higher quality than the AV input if you are planning to watch something from your laptop). They do provide an ethernet cable for broadband though.

Glass windows are only single layers but due to the rooms being so high up, it is very quiet. Also, the block out doors for the windows block light very well. As good as the best of the curtains in other good hotels. So darkness can be achieved during the day also if you want.

Finally, the view is awesome from ANY room as all the rooms are located on Level 36 or higher. So you will not be disappointed. Great night views also. (See photo)

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Room Service
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So, we had to have a dinner in our nice room. But we left it till real late and so ordered it around minight. Late night menu starts at 11pm so we didn't have the full choice of dishes. We ordered a custom topping pizza and a caesar salad. It arrived around 20minutes after and was very nice. Pizza was better than expected also. Haven't tried anything else since so can't comment on other menu items.

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Breakfast
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We had buffet breakfast daily at the Cafe La restaurant on the 35th floor. Unless it is part of your package, it will set you back ONLY $24 per head which is one of the cheapest of any 5 star hotels.

There are plenty of food to choose from. Scrambled eggs, bacon, sausages, large grilled mushrooms and tomatoes, baked beans, hash browns, hot blueberry pancakes etc to name a few. Then there are plenty of cereals, juices, self serve bread/toast, big variety of fresh fruits, yoghurts, dried fruits etc.

Also, there is always a real-time egg chef ready by the window to take your order. I ordered 3 eggs with runny sunny side up and it was perfectly cooked and put on my plate within 3minutes. Now that's fast. Egg chef never changed for the consecutive 5 mornings we stayed there and he was great.

Also, the views are equally amazing at the Cafe La and you can even see the ocean clearly.

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Atrium Bar
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The Atrium bar is in the middle of the 35th floor and is a great place to have a coktail or two at night. Place has a soothing waterfall sound coming from real water fountain walls which surrounds the whole bar seating area. There is no "bar" as such as it is a seating bar and need to order drinks from where you sit. It took around 5-10minute for cocktails to be delivered. Very nice cocktails. Around $15 each. Live Piano/Singer performs during weekend nights also to enhance the mood.

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Concierge
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Very helpful indeed. We wanted directions/info for driving to Great Ocean Road ourselves and got a nice book with maps/info and he even told us which route to take to see what etc. Top notch for personal service.

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Side Track - DELUXE SUITE
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Our initial room 4209 had a problem with the broadband data port so we were moved that night (around 9pm) to room 4207 which was a corner located Deluxe Suite for free. This was a much bigger room with a seperate lounge/dining area with more sofa's and two large plasma TVs. (One in the bedroom)

This room is normally $150 per night more than my previous room and to be honest, it is not worth it. The views were great though. Could see the ocean/river. But the bathroom was "identical" in size/layout/amenties and the sofas/furniture were not any more luxury. So basically, it's a Superior King room with a plasma TV and a seperate lounge / walk in robe but didn't feel any more luxury whatsoever. (Oh, you get slippers in the Deluxe Suite also)

So next morning, we asked for the smaller room again and got a room 4418 which was higher up and had much better open city views. (4209 has a tall building on the left side)

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Happening
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On the last day just before checkout, I was using my laptop on the desk and while leaning on the desk with my elbows, the glass which sits on the top of the table cracked and split in half. Literally. So I called housekeeping and they came within 10minutes and told us it was okay and that they will take care of it with zero fees incurred. Sweet. Wasn't my fault anyways. The glass was sitting on top of small rubber place mats and as they were too far apart, glass got weak inbetween them. I told him that also and he agreed.

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Checkout
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Checkout was a breeze. There is an express checkout option where you just fill in the envelope with keys and details and just pop in the shoot near the counter. But we just checked out just to make sure all was good. All were so we checkout as per normal.

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Extras
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We did not go to the health centre which they said they had on the ground floor so we cannot comment. There are no swimming pools either. But I'm not the type to use them anyways so I didn't feel I missed out on anything.

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Final Notes
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Okay, this was my longest ever hotel review. Hope it helped and set your expectations correctly without any over biased information. I highly recommend this hotel as it is just sooooo cheap for what you get. (Especially if you become a AdvantagePlus member from Accor by paying $245)

You simply won't get better views on any other hotels and the service/atmosphere is definitely 5 star. Breakfast is far better than the Crown Tower's "exclusive" Crystal Club which I experienced the day after I checked out of this hotel by staying in their Crystal Club deluxe room the following night.

I give this hotel a 5 STAR. No more. No less.

Excellent hotel particularly the views

from penanghill
We stayed on level 41 as part of the maternity care ward following the birth of our son in February 2006. The rooms are ample sized and well presented and maintained. The food is excellent: delicious, and with large portions. I ordered ceasar salad twice, because I enjoyed it so much, but the second time it was missing some ingredients. The concierge gave us the wrong advice about parking, but however the valet parking staff gave us the right advice luckily. The hotel is very well presented from the apples at the reservation desk, to the fittings in the bathroom. We enjoyed the view so much, particularly watching the activity at ground level. We wished that there was a pool at the Sofitel. We visited the sofitel again in January 2006 for a wedding lunch at the Cafe La. The food there is excellent, and the staff very friendly. It was very cramped for the wedding party however, no real room to move around in. Prams etc. have to be carried from the lift down to Cafe La. The other restaurant is closed, I presume for renovations.

Best views in melbourne

from burgo1804
We stay in the Sofitel every time we go to Melbourne and have to say I have never been disappointed with the place- this would be about the 7th visit. The staff are always very helpful and the rooms are beautifully appointed. We had a newly renovated room that didn't have as good a view as we have in the past over Port Philip Bay but still great views over Melbourne. Unfortunately the restaurant that had good reviews has closed but the Breakfast is still great (and good value if you are a member of teh Accors loyalty program).
Some rooms have been redone recently- the touchscreen to control everything took a little negotiaiting but worked efficiently.
Good location in Melbourne, the "Paris end" as the Melbournians like to call it, with trams very close by

Top Local Tips for Melbourne

The back streets All the back streets in Melbourne contain restaurants and bars. Don't be afraid to wander down them!

War memorial Be sure to visit the War memorial. It is really thought provoking and shows just how much Australians do care for their fallen heros

The Tan Run If you enjoy exercise do the run around the botanical gardens. It is 3.87KM around and is very popular. Its my favorite run in Australia.

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Other names for Sofitel Melbourne Hotel

  • sofitel melbourne
  • melbourne sofitel
  • accor melbourne on collins
  • Address: 25 Collins St - Melbourne - Victoria - 3000 - Australia
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