Rydges Melbourne Hotel

, Melbourne, Australia
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Rydges Melbourne Hotel

4 star

Rooms: 363

186 Exhibition Street - Melbourne - Victoria - 3000 - Australia Hotel Website | | 03 9662 0511
415 Traveller

Reviews - Rydges Melbourne Hotel

Historical Traveller Reviews of Rydges Melbourne Hotel

Great Location

from bmam
We stayed at Rydges as we were seeing Phantom of the Opera at the Princess Theatre. The hotel was in the most perfect location but the downside to that was that is was so busy. We had to wait ages for the lifts as there were so many people. They did tell us that renovations were going on a the time of our stay and we did not mind that...however I would suggest that on a Saturday night when something is on at the theatre, Rydges should keep their bars/restaurants open beyond 10pm for those who would like a after show dessert and coffee. When we asked if we could get a dessert the waiter said yes but only with room service and you'd better hurry because they close at 11pm and it was 5 to 11. This would have been ok if we didn't have to wait for so long for the lift to go up to our room on the 13th floor. The decor in the rooms is lovely and they look like they have been refurbished recently. I have to agree with other reviewers that the bathrooms are so small it's not even funny, and the doors are so thin you can hear everything going on in the hallways. Good price for a perfect location. I wouldn't recommend a longer stay than one night.
Management Response from David_Bornmann
It was pleasing to read the comments of the hotels fantastic location in the heart of the Theatre precinct. The hotel has enjoyed a reputation of offering great valued packages for the theatre patrons over the last 20 years, it is very exciting for us to have Phantom back in Melbourne as one of the most successful shows ever to have hit town!

My apologies that you encountered frustrations with the speed of the lift on the weekend, it can be quite a problem at certain times as our lesiure guests do tend to have a late breakfast generally atthe same time, which does put pressure on the lift capacity and the congestion at check in and check out.

It was also surprising to read that the restaurant was not available for supper after the show, I will be discussing this with the outlet manager as this should not occur, in particular on weekends with late comings and goings of our guests.

We are looking forward to the renovations completing and launching the new look of the hotel; it is going to be excellent!

I look forward to welcoming you back next time you are in the city.

David Bornmann
General Manager

A Good hotel with nice location

from q9rve
Stayed at the Rydges Melbourne for 3 nights in late June 2007. Overall I was quite impressed with the service and the location of the hotel. When we arrived, we noticed that there were no bell boys or anyone to take our bags. We informed the reception that we needed someone to get our luggages, and those female receptionists actually walked out to the car to lift our heavy bags! I felt really bad for them so I decided to help out. Check In was very smooth and in no less than 10 minutes, I was taken to my room on the 11th floor. Again, it was these female receptionists that lifted our bags up to the 11th floor. (After talking to them, they told us that they loved it and are ok with being a receptionist and a bell boy at the same time) We booked a standard twin room and as we made our way in, we were quite shocked at its very small and compact size. The bathroom was even smaller and very hard to move around. The twin beds were quite small by Australian standards. No problem... we figured that we need to upgrade. So, we ended up paying $40 AUD more for an Executive King Room (Room 1119), which is situated at the end of the building. I loved the room, it was much larger and it actually gives you a direct view of Exhibition Street, not a side view like the standard rooms. The beds were very comfortable (I think that it was one of those Rydges Dream Bed) and the windows were floor to ceiling, offering a very nice view. The bathroom however was still quite small (we thought that we would get a better bathroom). Nevertheless, that wasn't quite a major issue. The location is also one of the shining features of this hotel, being only one block away from Bourke Street (Where all the major shopping areas are) and right on Chinatown! There were so many good restaurants within walking distance and the tram was only a few minutes away. The location is the best! Another impressive thing that striked me is the friendliness of the staff, such as housekeeping and those at the reception. They are very helpful in terms of room upgrades, restaurant reservations, or any other questions that I had. There were always smiles on their faces, which makes me feel like home.

The only negative thing about this hotel is the bathroom. Maybe the Executive King rooms could have a bigger bathroom? Also, I would recommend the management to use curtains instead of glass doors to cover the bathtub, as it could be dangerous if kids were to play around with them.

All in all, this is a great hotel with a very good and friendly staff and a friendly atmosphere. Will definitely come back again.
Management Response from David_Bornmann
It was pleasing and encouraging to read your recent note on the hotel. The corner King rooms certainly are more spacious for a few days stay than the deluxe Queen/twin rooms. Unfortunately, although these rooms were refurbished in late 2005, we can't do anything about the size of the bathroom other than the layout inside them. We understand and apologise that they can be a bit tight if you are staying a few days.

The suite side rooms where the hotel designed the bathrooms from scratch are very spacious and would recommend if staying lonerger than a couple of days in the future. They also have a walk in robe, seperate shower and bath in most rooms.

The hotel is also undergoing a ground floor refurbishment at present, which will give the entrance, restaurant and bar a massive lift that will reposition the property as one Melbourne's leading 4.5 star properties. We're very excited about these improvements.

We look forward to welcoming you back sometime in the future.

Best regards

Ok, I suppose...

from ca_dub
Stayed here with my partner for a week whilst on holiday in Australia during April 2007. Chose Rydges because of good rates we managed to get online.

Good things: Friendliness, attentiveness and eager to help attitude of the staff. A lot can be forgiven due to the eager to help attitude of the staff. We were in a refurbished room so the room was fine and clean and well maintained. The bed was good, a little soft for my liking, but each to their own. Location is good - near to everything, but not too mad when you step out the front door.

Not so good things: Although the bedrooms were refurbished the bathrooms seem to have been overlooked, with old style fittings. The same can be said for the minibar, which looked like it belonged in the 70/80's. We were woken by city traffic and street noise (and we were on a high floor and routinely sleep with earplugs as we live in a big hectic city) despite asking for a quiet room. The windows just seemed really "thin" and unable to block any noise, even from 20 storeys up. No safe in room, and i did not feel comfortable leaving electornic items (e.g. laptop, video camera) with the porter (safe deposit boxes are available, but are not big enough to store electornic items, which most hotel room safes are).

The main problem with Rydges i think is the building itself is showing it's age. Whilst some cosmetic work can be done with the interior of the rooms, there's not such a quick fix for an old 70/80's building. This negative is made up for by the staff, who try really hard - as shown on Tripadvisor with management of the hotel responding to comments and being eager to allay any concerns.

On balance, i would agree with previous poster who noted that "you could do worse than Rydges" as the problems are relatively minor. But, if i were to return to Melbourne i would try my luck somewhere else first.
Management Response from David_Bornmann
Thank you for taking the time to detail your stay at Rydges Melbourne. The hotel prides itself in quality service and endevours to ensure that every guest has a good experience.

The note on no in room safes is an important one, the hotel has on order approx 40 in rooms safes yet to arrive but have been told they are on a boat from somewhere and should be in rooms in the coming months. I agree, nothing better than having your own room safe for valuables such as passports, jewlery etc when travelling form overseas.

The bathrooms were upgraded in those rooms roughly 18 months ago, again subjective with decor, however will take on your comments that are a little behind the times. We are in the process of installing new hair dryers and other ammenties in these rooms which will hoepfully modernise them more.

We agree with your comments that the feeling on arrival is a little behind the times and although unconfirmed, it is hoped that a significant change will occur on the ground floor over the winter months - all of us have our fingers crossed that it comes off, nothing more exciting than a new product to re-postion the property!

I trust you enjoyed your travels in Aussie, it is an excellent place to visit and hope to see you back here one day and give us another go.

Yours sincerely,

David Bornmann
General Manager

Worst Hotel Experience ever

from Keenmolly
We booked a King spa suite for our wedding anniversary being told check in time was 2.00PM.
Arriving at 2.30PM we were told that our room would not be ready for another hour,when we explained that we wished to use the room before going out and that friends would be joining us the staff asked us to wait for a few moments while they sorted the problem out.We where then given the "room from hell"

1/ Worn and delapidated carpet with large stains torn and frayed.

2/ Arm cairs with imbedded dirt shabby material and broken springs.

3/ Dust so thick you could write your name in it.

4/ Numerous cigarette burns on the furniture and wood work although we had requested a non smoking room.

5/ Mini bar not stocked but with freezer iced up so badly that it was obvious that this room had not been in use for some time.

This room was supposed to be their top room advertised on the Rydges website at $310.00 with breakfast.

We were then offered a King room with no spa and a tiny ensuite with shower over the bath this we took as we needed to join our friends

The whole expeirience has left a nasty taste and ruined what should have been a fabulous weekend

Never again will we stay at this excuse for a hotel.
Management Response from David_Bornmann
Keenmolly 'worst experience ever'

It was of interest and concern to read the third written correspondence on your stay at Rydges Melbourne in April.

In light of your comments that are not disimilar to the comments left with the hotel when you stayed; the post stay survey response, and now the note on Tripadvsor; the hotel will reiterate the management concerns and apologizes that you and your wife did not enjoy your stay during April.

It also ackowledges that the email sent to you for the post stay survey did not have your wif'es correct name on it. There is no reason why this was not correct as it was recorded correctly in the system.

As addressed in the letter to you following your stay; the housekeeping department have been addressed and two individuals have received written wanrings for their lack of attention to detail with the rooms they have cleaned.

The hotel is still hoping to have some of the furnishing and decor in the rooms refurbished in the not too distant future and appreciates that the current state does not meet everyones expectations. However the hotel also receives favourable comments on these rooms as well.

It is an important part of the Rydges culture that all guests have an enjoyable stay and hopfelly return in the future. Again, as originally offered, if there is anything the hotel can do to make up for your poor experience. Please do not heistate to contact myself direct.

David Bornmann
General Manager

Good place to stay

from Big_Jim_Cebu
Had to go there for a conference. Can't tell you the cost of meals or room as it was a total package for 2 morning teas, two afterneen teas, two luches, one dinner, one breakfast, conference and accommodation.

I was very happy with every meal. I was also very happy with the promptness, helpfullness and friendliness of ALL staff.

What I was not happy with was my bed. There were two of us in a double room so we had a single bed each. I kept feeling like I would fall out of bed. I was happy with the room otherwise. I imagine if I was in a larger better, I would have felt happier.

The cable TV channels were a bit limited to what I normally expect.

There is a rooftop pool but I think they have forgotton it is there as it lacks maintenance.

Overall, you could do a lot worse than Rydges. I would be happy to stay there again
Management Response from RydgesMelb
Thank you for taking the time to leave a review following your visit to Rydges Melbourne. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

Your comments on the ‘promptness, helpfulness and friendliness of all staff’ are certainly appreciated as we do pride ourselves on our sincerity, which is an important part of the Rydges culture.

We do have many different types of rooms and I encourage you to look on our website for details of our rooms available.

The pool has been earmarked for renovation, as it is a very popular facility at the hotel, although there are no formal plans in place at the moment. In the meantime we endeavour to make the area as comfortable as possible.

We thank you again for your valued feedback and look forward to welcoming you back to Rydges Melbourne in the not too distant future.

If I may be of any assistance in the future, please do not hesitate to contact me personally.

Regards,

David Bornmann
General Manager

Delightful Rydges Experience

from victoria60
My husband & I stayed at Rydges in January 2007 for two nights whilst attending the Australian Open Tennis. This was one of the best experiences of a motel in Melbourne and we have stayed at many. On arriving, our booking had not been confirmed by our travel agent but there were no problems, nothing seemed too much trouble for the helpful desk staff who sorted out the problem without having to involve us. I must say the lobby looked fantastic, all decked out in green and gold colours with matching flowers.

The room was huge, much larger than most consisting of a lounge/dining area with table and four chairs, writing desk, tea and coffee making facilities, internet etc., the large bedroom was equipped with television and very comfortable bed and a couple of steps away a huge bathroom with spabath for two, seperate shower and nicely finished.

There were two enormous windows to the street from the living area with OK views, bit much to expect great views in the central city other than that of the building next door.

There's a lovely cafe'/restaurant downstairs open all day from breakfast to afternoon cocktails and dinner with open air dining in good weather.

There is a lift to the carpark within the motel, yes it is the goods lift but that didn't bother anyone, it is quite convenient. The only comment anywhere near negative is that the lifts give a rather large clunk on landing which is a bit annoying but easy to put up with when you weigh it up with all the positives.

The motel isn't super modern as it is quite old maybe 70's vintage but to some extent this is an advantage with the large room and we were impressed by the helpful staff.

If you're looking for a no-problem stay this could well be the place.
Management Response from RydgesMelb
Thankyou for taking the time to leave feedback on the TripAdvisor website. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

The staff at Rydges Melbourne certainly strive to provide the best possible service to all our guests, and especially love decorating the hotel lobby during special events.

Our deluxe rooms on one side of the hotel have been completely refurbished, and all beds have been replaced with brand new “dream’ beds. The lifts to these floors where also replaced in 2005.

The suites, while not being included in the recent refurbishments, have had a recent “face lift” including new dream beds, new linen and other amenities. We hope to complete a similar upgrade to that of the deluxe rooms in the not to distant future.

The lobby and restaurant have been earmarked for a complete refurbishment, which should be completed by the end of this year, which will give the hotel a more modern and relaxed feel.

David Bornmann
General Manager
Rydges Melbourne

Comfortable

from Tastydogs
Large city centre hotel part of a chain. Large very comfortable rooms & chipper staff on reception. You do have to pay for parking in an underground car park next door though loading & unloading at the front door is not difficult. Whilst I imagine the coffee shop to be perfectly adequate I recommend the café in the theatre, Her Maj, opposite, as perhaps a more authentic holiday experience for breakfast (so OK how authentic can you get with pancakes & coffee)

Go again? Yup 5 out of 5
Management Response from RydgesMelb
Thankyou for taking the time to leave feedback on the TripAdvisor website. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

At Rydges Melbourne, we have several core values, the basis of which is an obsession with exceeding guest expectations. This goal is instilled to all team members throughout their employment at Melbourne. We strive to provide the standard of service that elevates us above our competitors, making Rydges Melbourne the premium hotel in Melbourne.

There are two restaurants at Rydges Melbourne. The CBD café and Bar and Legends Grill catering to everyone’s tastes.

The breakfast in our restaurant is extremely popular as it offers an extensive cold and hot buffet with a specialised egg station where the chef will cook your eggs or omelette to order, as well as giving you the option to order from the a la carte menu, including pancakes with maple syrup.

Our Barista has just come 3rd place in the Sensational Coffee Championships judged from all Rydges Hotels & Resorts Australia and New Zealand wide in conjunction with Douwergberts. An achievement we are all very proud of.

David Bornmann
General Manager
Rydges Melbourne

Quickly forgotten

from expectant customer
As I recall, there was nothing wrong with this hotel, but also little to remember it by.
It served its purpose, was in a good location for Melbourne.

Dinner was pleasant enough, my only gripe that after being seated, I was left a very long time before an order was taken.

Good plentiful breakfast.
Management Response from RydgesMelb
Thankyou for taking the time to leave feedback on the TripAdvisor website. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

At Rydges Melbourne we like our guests to feel relaxed and comfortable when they stay with us. We offer a 24-hour reception and room service, ensuring that we can cater for all our guests needs no matter what time of day or night. We also have in-room high-speed Internet access and Wireless hotspots within the hotel, to cater for the needs of our business travellers.

Our rooms have also just had a recent makeover and our guests now have the pleasure of sleeping on the new Rydges “Dream Beds” which provide the best nights sleep, and hopefully and unforgettable one.

The breakfast in our restaurant is extremely popular as it offers an extensive cold and hot buffet with a specialised egg station where the chef will cook your eggs or omelette to order, as well as giving you the option to order from the a la carte menu.


David Bornmann
General Manager
Rydges Melbourne
Management Response from RydgesMelb
Thankyou for taking the time to leave feedback on the TripAdvisor website. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

At Rydges Melbourne we like our guests to feel relaxed and comfortable when they stay with us. We offer a 24-hour reception and room service, ensuring that we can cater for all our guests needs no matter what time of day or night. We also have in-room high-speed Internet access and Wireless hotspots within the hotel, to cater for the needs of our business travellers.

Our rooms have also just had a recent makeover and our guests now have the pleasure of sleeping on the new Rydges “Dream Beds” which provide the best nights sleep, and hopefully an unforgettable one.

The breakfast in our restaurant is extremely popular as it offers an extensive cold and hot buffet with a specialised egg station where the chef will cook your eggs or omelette to order, as well as giving you the option to order from the a la carte menu.


David Bornmann
General Manager
Rydges Melbourne

adequate city hotel

from d.currie
my husband and I stayed here for 4 nights in February on our first ever trip to Melbourne. We had booked a deluxe double but were upgraded on arrival to a suite. This was very spacious ,but just a little tired looking,as were the corridors. we had just come from the 5 star Mandarin Oriental in Kuala Lumpur so anything else was going to be a bit shabby! It was in a good location right beside China Town and we walked everywhere. we did not eat in the hotel so no comment on that. the rooftop pool looked pretty dated and unappealing so did not use it. The staff were friendly and helpful ,and I may try a different hotel if I visit again ,but on balance it was perfectly adequate.
Management Response from David_Bornmann
Thank you for taking the time to complete the feedback through Tripadvisor, we certainly take all feedback seriosuly and ensure that any items of concern are actioned.

Comments received on 'friendliness of the hotel team' are certainly appreciated as we do pride oursleves on our sincereity, which is an important part of the Rydges culture.

We apologise for concerns with the queen spa suites, the corridors and pool area being perceived as dated and tired. These areas have been identified for refurbishment, however the timing of this work is not conclusive at this point. The hotel underwent a major multi-million dollar upgrade of 293 rooms that finshed in 2005 that did not include the suites at the time.

The hotel has recently had brand new 'Rydges Dream Beds' installed in the all the hotel rooms, including duvets and new bedthrows. These in themselves other than providing the best nights sleep, also give the rooms a lift in their appearance.

There are plans for works on the ground floor including the restaurant and bar that could occur in 2007, however nothing offcial for the 70 suites at this point. The hotel endeavours to keep these rooms of as good a standard as possible in the meantime to ensure the comfort of our guests.

Best regards,

David Bornmann
General Manager

Loved the Rydges

from female-tourist
A great hotel, only 10 mins walk from downtown, or you can take the circle-tram which is close by and is free. You are very close to the river, parks, harbour is about 20 mins walk or use the tram. Close to many famous buildings and the view from the Rialto Tower is a must. Also very close to major shoppping streets. I had a good sized room, clean and well-equipped. I never actually ate in the hotel as there are plenty of restaurants in the area. There is a small swimming pool on the roof which is obviously very popular and so rather noisy and crowded.
Management Response from RydgesMelb
“female-tourist”,

Thank you for taking the time to leave a review following your visit to Rydges Melbourne. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

Our location in the CBD is a major drawing point to the hotel. We are walking distance to many different attractions, shops and restaurants as well as having the Trains, Trams & Buses at our doorstop. The Front Office Staff are more than happy to explain the inner working of Melbourne’s public transport system to those that need, as well as giving advice on what to do and see in and around Melbourne.

We thank you again for your valued feedback and look forward to welcoming you back to Rydges Melbourne in the not too distant future.

If I may be of any assistance in the future, please do not hesitate to contact me personally.

Regards,

David Bornmann
General Manager

Top Local Tips for Melbourne

Using Melbourne Trams Free Red/Crimson toursit tram around main centre which is great, stops frequently at lots of locations. Puchase tickets for other trams from Seven 11 shops as can be difficult when trams full to buy.

Westlake Chinese Restaurant It's open at 10am, most open at 11am, so if you want early good Yum Cha this is the place! Don't forget to have the steamed BBQ Pork Buns!

Transport from the airport to the city Noticed shuttle busses charge $15 from airport ti city, If there is a group, might as well take a taxi. Trip from Airport to Rydges on Exhibition street was $47 in midday traffic on 28th March 2007

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Other names for Rydges Melbourne Hotel

  • rydges hotel melbourne
  • melbourne rydges hotel
  • Address: 186 Exhibition Street - Melbourne - Victoria - 3000 - Australia
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