Historical Traveller Reviews of Park Hyatt Melbourne Hotel
Beautiful rooms, slow reception area
We stopped in Melbourne for 3 nights during our honeymoon in mid-February. Upon check-in we were greeted warmly by the receptionist, but it took about 15 mintues to go through the check-in process. It was a nice surprise that without our knowledge, we were escorted to a suite on a high-floor. A gorgeous, spacious room with an amazing bathroom area (2 entrances). That evening when we returned from dinner near the Yarra River (walking distance), another surprise for us, a bottle of chilled champagne and fruit. A nice touch to celebrate our honeymoon.
The fitness center and swimming pool area is very nice as well. A nice hot-tub that you can turn on and off as you please. Didn't have time to try the spa services, however for the price they didn't seem to bad.
We took full advantage of the concierge and booked our Wine Tour and Animal Sanctuary Visit, both lots of fun! And the bus picked us up at our hotel. However, booking these did take some time, not enough people working at the front-desk.
Had drinks in the Bar, very nice but a bit pricey. Would definitley stay here again, great location, great service and a very nice breakfast buffet. Did try dinner at the Lyall Hotel (across the street) and it was amazing, although expensive. Would definitley try to stay at the Crown Towers if we go back, since it's on the other side of the Yarra River and other entertainmnet (gambling!).
d still recommend it
from A TripAdvisor Member
My overall impression: A very nice hotel in a convenient and pleasant location, though with variable standards of service. I stayed here for 3 nights during a weekend trip to Melbourne in late April. LOCATION: I found the hotel's location very convenient - it's close to the shopping streets of the central district, with a few great restaurants within walking distance, very close to the Melbourne Cricket Ground and Rod Laver arena, and a couple of hundred metres from a stop for the (free) circular tram line that runs around the central area (and past the Federation Square museums, Southbank, Crown casino complex, and Melbourne aquarium). As well as being convenient, the location is quiet and peaceful, because the hotel is set back from the road and with large public gardens behind it, a leafy area and a church out the front, a cathedral next door, and a garden courtyard in the middle. ROOMS: The design of the hotel is luxurious (you had better like marble, dark wood, chrome and mirrors). My room was very nice - see the attached images. The best features were the doors that opened to let in the outside air, and the natural light in the bathroom, both rarities for a modern city hotel. SERVICE & FOOD: Upon checking in, after having requested a room on a high floor, I was assigned a perfectly nice room (one of the cheaper ones, which was what I had booked) in the Park wing on the "8th" floor, which is in fact 2 floors above street level. When I went into the room there was still a tray of room service dishes on the desk, obviously from a previous occupant. WELL! I returned to the front desk and had, euphemistically speaking, a quiet word with the receptionist. The woman dealt with the room problem (and with the problem of my anger - I'd had the most rotten day before arriving at the hotel - AIRPORTS!! - and that little misshap was the final drop ...) calmly and professionally, apologising profusely and upgrading me to a nice room with a spa bath on the 12th (but effectively about the 3rd) floor of the Tower wing, overlooking the hotel forecourt and Parliament Sq. towards the central city. The same woman was also very helpful with restaurant recommendations (the Grossi Florentino on Bourke St is not to be missed, whether you choose the excellent bistro downstairs or the formal dining room upstairs - I'd prefer it to the hotel's very good Radii restaurant), and her colleagues were helpful with information about shopping areas (Chapel St and Toorak Rd are good, go to Fitzroy if you like alternative stuff) and with bookings for a football game. There was sometimes a wait of 5 minutes at reception (the same staff also handle concierge duties) because of all the people checking in and out - more staff there at peak times would fix the problem. At breakfast I asked to be seated by the window looking out onto a courtyard, but was told by the waitress "we aren't seating people there today" - I'd have thought they'd be eager to accommodate guests' wishes, but not this staff member at this Park Hyatt. The service after that was fine. The selection for the buffet breakfast, at least for the cold part which is all I ever look at, was nothing special - I've had better in cheaper hotels (the Stamford Plaza in Auckland, a very good but generally unexceptional hotel, does a killer breakfast, as does the Ritz-Carlton in Singapore and the Grand Hyatt in Hong Kong), and I ended up having fruit and cereal in my room on the following mornings. Dinner at Radii was very good, the service exceptionally fast because I was in a hurry to get to an event. Housekeeping service was outstanding - my room was kept super-clean and never short of amenities, and the staff went about it quietly (no noise from them cleaning other rooms as at other hotels). At the lobby lounge on the last day of my stay I wanted to eat a light meal in the lobby lounge; it was full indoors, so I asked the waiter if I could be served in the adjacent courtyard and asked to see a menu. I finally left after 40 minutes, not having seen the waiter again, let alone a menu. The lounge was busy that afternoon, but totally neglecting the 3 or 4 tables of guests in the courtyard was inexcusable (it reminded me of a similar experience on the terrace at the Beau Rivage Palace in Lausanne - it took them over an hour to serve some cold salmon, and another hour to bring the invoice). In fairness, the same waiter had served me efficiently the day before when it wasn't as busy. RECOMMENDATION: I would (most likely soon will) stay at the Park Hyatt Melbourne again because of the quiet, convenient location and the nice rooms (and because the other Melbourne hotels look a bit mediocre in comparison - I saw the lobbies and restaurants of the Westin, Sofitel and Windsor, and they don't look nearly as good as the Park Hyatt). The inattentive service in some areas, which is all that prevents this hotel being among the best in the Asia-Pacific region, did detract from my enjoyment of my stay, but this was outweighed by the hotel's good points, including the nice rooms, excellent housekeeping service and the friendly, helpful staff at reception.
Loved the Park Hyatt
from A TripAdvisor Member
I was treated to the Park Hyatt for my second year anniversary with my partner and it was a lovely experience. All the positive comments that I have heard/read about this hotel are totally true.
The check in/out process was quick and friendly. The room was absolutely lovely – very spacious and luxurious.
The spa and pool facilities were definitely of a five star quality.
Overall I would say this is probably the best hotel that I have ever stayed in - It was definitely an occasion to remember.
Rooms were wonderful. I liked the location - a couple blocks off the main shopping area of Collins Street - be warned that all stores seem to close at 5 or 5:30pm except on Friday "late night" - not sure if this is the norm for Australia. About 5 blocks from the wonderful Modern Art museum. I found room service to be just fine. Sometimes cleaning took a little longer than I would have expected if you forgot to turn on your "Please make up room" light in the morning. Bathroom was AMAZING - big soaking tub with TV and built in speakers and shower had body jets. bed was great. minibar was really overpriced and they didn't restock it while I was there which I found odd.
they charged for internet access. Only real service problem was that the bellboys left one of the bags for one of our group off the bus when we left for the hotel - don't know the story or whose fault it was but stressful!
the buffet breakfast was good but expensive.
lobby pics attached to review
A couple of weeks ago we decided to try the Park Hyatt in Melbourne as a change....well wish we hadn't. Like many of the previous reviewers, I can't believe the LACK of service in this 5 star hotel. I must admit that the King Suite we stayed in was probably the nicest room l have seen, but the service made the whole experience a bad one. The food in the "Lobby Restaurant" (don't know the name) was awful....then they tried to charge us bottle prices for the wine instead of glass. When we made mention of this...the waitress took 20 mins to get the bill corrected. Breakfast was very ordinary and my poached eggs were full of water..!!
We have stayed in many 5 star hotels but considering the price of the Hyatt we would have expected a whole lot more.
Park Hyatt gone downhill since last visit...
from A TripAdvisor Member
We stayed at the Park Hyatt and found the rooms quite large and well appointed but found the service to be very slack. Plus, radii was closed when we were there so did not dine there.Room service was dreadful..ordered afternoon tea and got sour cream for the sconess..was then told theer was no cream at all in the kitchen!!This in a 5 star hotel?????It just got worse from there, the roomservice guy did not set up the table correctly and my husband's breakfast ended up on his lap. The food was porr quality and the same menu for room service, the lobby and the restaurant (not inc. radii). Would not stay there again and really wished we had stayed at the Westin as we were going to.
The Park Hyatt USED to be the it hotel a couple of years ago but seems to have really gone downhill.
What a great way to end a vacation
The Park Hyatt is truly a first class hotel. Melbourne was our last stop in Australia and we decided to splurge. It was well worth the money. The room was wonderful - spacious with all the ammenities that come with a hotel of this quality. The service was top notch. Highly recommended.
Aussie Open 2005
Stayed there for a week during the Australian Open 2005. Rooms are one of the best I ever stayed in. Check in was easy and without problems. Spa staff very friendly. Dinner Restaurant (forgot the name) excellent food and service. Breakfast quality excellent although service was a bit slow from time to time, but the hotel was 100% occupied and breakfast room was full. Check out was easy and fast as well. Housekeeping excellent.
from A TripAdvisor Member
The rooms are lovely but the service is bad, especially considering the price. There is no real concierge-- the reception desk performs that function. We couldn't get a reasonable restaurant suggestion from either of the people at the reception desk. Maid service is slow. We had our "Make up Room" sign out for 4 hours and still the room was not made when we returned at 4 pm. My suggestion is to stay somewhere else. There must be better hotels for the money in Melbourne.
from A TripAdvisor Member
Stayed for 4 nights in November 04. The room was perfect with very comfortable bed & linen, work area, armchair, TV set into the panelled wall and a brilliant bathroom including power shower, large bath, double glass basins, ample room for toiletries etc and vast mirrors. Walk in wardrobe area with tea & cofee facilities. We also had a great view of St Patricks Cathedral! This has to be one of the best rooms we have stayed in and we will always make sure we book this hotel in future. Breakfast was an enormous buffet with everything you could possibly want.
The hotel is next to Fitzroy Gardens and very convenient for trams and trains, but still within easy walking distance of shops/CBD.
Top Local Tips for Melbourne
Take the free city circle tram
It's a great way to see the city. You may even be lucky enough to come accros the Karachi Tram, decked out like a Bollywood movie, music, flashing lights, fabulous.
If you happen to be in Melbourne just for a day or 2. Do consider heading down to eat at the Greek restaurants. Nice service, good food. Price is comparable to others within the city.