Hotel Grand Chancellor Melbourne

, Melbourne, Australia
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Hotel Grand Chancellor Melbourne

4 star

Rooms: 160

131 Lonsdale Street - Melbourne - Victoria - 3000 - Australia Hotel Website | | +61 3 9656 4000
243 Traveller

Reviews - Hotel Grand Chancellor Melbourne

Very Happy
Submitted by: Andy in 03/06/08
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Young Couple
Well after reading so many poor reviews Iwas very happy with our stay at the Grand Chancellor. The Hotel was booked direct with the Hotel over the internet and I had certain questions to ask and was promptly replied back to. The car park is next door and the lifts take you from the car park to the reception. The staff on reception were very pleasant and helpful. We stayed on the 14th floor in a double room,the room was very clean and the bathroom looked has it had been recently refurbished. The location is ideal very close to the train station Melbourne Central and aound the corner from China Town and Swanston St.After our night in the City we returned to the Hotel for a night cap in the Hotel Bar not too big and again very friendly staff. Breakfast was excellent a buffett style with hot and cold food with plenty choice. Checking out was one of the reasons we went for this Hotel has it had a 11 o clock checkout at no extra charge that extra hour from your normal 10 o clock for me is great.
Friendly Service but dirty room
Submitted by: Christine in 05/01/08
  • Age Group: 18 - 25
  • From: Australia
  • Traveller type: Special Interest/Event
Arrived in the room to find a large cockroach on the wall behind the bed. I caught this in a glass and placed it the bathroom for removal. Went out for dinner (lobby downstairs- seated at a "clean table"- with a dirty bread plate). Returned to the room to find the cockroach removed as per requested, but no replacement glass. Went into bathroom and found the following: 1) foundation make-up around the sink improperly cleaned from last guest, 2) Pink bacterial growth in corner of shower and black growth along the grouting on the tiles, built up scum around the edge of the bath- very grotty, 3) marks from a spilt drink not cleaned on top of the toilet, 4) Hair and a thick layer of dust on the shelving in the bathroom, 5) only 2 towels provided and no bath mat.

The next problem was the bed- upon waking in the morning I realised the bottom sheet we slept on was actually a single sheet covering the double bed- the bed made so that your feet were directly on the mattress surface. Under the sheet was a single bed mattress protector- in the middle of the mattress- serving no purpose whatsoever on the double bed. The mattress was stained at the feet end.

Finally although the pool was very lovely at night there was a layer of scum on all the surrounding tiles above the water surface- this had been graffatied by various guests.

Overall I would not recommend that you stay here.
Rude Staff
Submitted by: Roxy in 12/12/06
  • Age Group: 18 - 25
  • From: Australia
  • Traveller type: Young Couple
Upon arrival found left over food from previous guests in our fridge as well as a ballon behind our curtains. The lifts were extremly slow (a 5 min wait). At breakfast staff watched what we put on our plates - like we were school children, and the food at breakfast was of poor quality and variey. We will not stay there again!
Size of room
Submitted by: Trish in 29/05/06
  • Age Group: 41 - 50
  • From: Australia
  • Traveller type: Weekend Breaker
Three friends stayed... The room was extremely small and can't believe its 4 stars we were SO squashed. Even had to lift the bed up to open the bar fridge!
The third bed wasn't there when we arrived even we had booked weeks ahead for 3 beds.
Staff were very friendly BUT the Hotel needs an update.
Excellent rates
Submitted by: Jason in 06/12/05
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Young & Single
Excellent rates. Most staff are very friendly and helped make your stay enjoyable. Hotel is clean but could do with a spruce up.
**** Backpackers!!!
Submitted by: Krzysztof in 06/12/05
  • Age Group: 26 - 30
  • From: Poland
  • Traveller type: Young Couple
**** Hotel - It must be a joke!!!
Feels and looks like backpackers.
As a hotel 2.5 stars.
The only good thing - location.
Melbourne Hotel Grand Chancellor
Submitted by: Todd in 20/10/05
  • Age Group: 26 - 30
  • From: New Zealand
  • Traveller type: Family Traveller
Reasonable rates; warm pool but no shallow end; could use a Jacuzzi; staff very polite and helped with family requests; no kitchenette so difficult if you need to prepare meals. Older but clean.

Historical Traveller Reviews of Hotel Grand Chancellor Melbourne

Strictly for the budget-conscious only

from meng26
Decent location but with tired and worn facilities.

Stayed 4 nights with a friend (Aug 11 to 15). They were reburbishing the elevators and the ones in use sure look well past their prime.

I did not even realise the room we had had been refurbished, until my friend pointed out the fresh paint and newish looking lamps (still too dim).

Bed mattress was slanting to one side. Bathroom was clean but towels not quite (kind of a faint smell in them). Furniture was retro-style (I suspect they ARE that old).

Having said that, we paid (AUD99/115) for the room, so I would say we got what we paid for.

A Bit Fawlty

from stayrich
Stayed for four nights in August, good location but in need of a facelift which is ongoing. Carpark is charged for as not owned by the hotel, AU$19.50 per day.

Rooms are ok, your not paying for the Ritz, the restaurant however is worse than you could imagine. At breakfast today there were plenty of tables all covered in dirty dishes, no clean cutlery or napkins, no fruit juice in the dispensers, no glasses for the non existant fruit juice, no clean plates, no coffee and all the food was cold. There were 2 staff running around a bit like Basil and Manuel who kept droppping dirty dishes on the floor. All the guests in the dining room could do was laugh.

We would never stay again or recommend anyone else to do so either.

very disappointed!

from sophiegray
i was very disappointed upon entering the lobby, and even more disappointed upon entering the room! the room was tiny, the beds are tiny, and it needs a lot of refirbishment to do. i was surprised that how could it be rated as a 3 1/2 star hotel.

Needs an update but a good location

from HarryHarris-Johnson
First impression is that this hotel needs updating - it looks tired.
Having said that, the room was very large, the staff helpful and the breaskfast was very good.
The 2 best things about this hotel was the location - you can walk to all the main attractions and the price - it was very reasonable (maybe the price reflects the need for the update).

A little tired

from Babs135
Having booked a week's stay at the Grand Chancellor before reading the reviews we were extremely worried about what we might find. However, we were pleasantly surprised to find it was not as bad as portrayed. Yes, it is definitely in dire need of a complete face-lift - the lobby looks wonderful, but once you enter the lifts and go to your room it is clear that a coat of paint (or several!) is desperately needed. The location is fine and we had no trouble with any noise.
Overall, we have stayed in worse places, but also a lot nicer ones and given the choice I don't think we would stay at the Chancellor again.

in desperate need of refurbishment

from A TripAdvisor Member
I was sent to this hotel by my employers, as they are trying to cut costs. It is slightly less expensive than the Marriott and the Rydges around the corner on Exhibition Street, but I found it to be really lousy accommodation by comparison. The room was tired, the bed an uncomfortable double, the door needed repair, and the bathroom fittings were falling off. The final straw was when I hung the sign requesting my room to be made up, on the doorknob prior to heading off to meetings in the morning -- when I came back the cleaning staff had reversed the sign to the "do not disturb" side! With the result that the room was not made up, necessitating much chasing after management at the front desk. Then after they finally deigned to clean my room, the cleaner left me a souvenier of a dirty washcloth submerged in a pool of water in the bathroom sink!

Maybe this was a one off unfortunate experience, but my view is that if you're needing to save money when staying in the Melbourne CBD, go to the Travelodge in Southbank instead - the rooms are simple but clean, and they actually get made up in the morning.

Very Convenient

from Wandering2010
After reading the reports about the Hotel Grand Chancellor I was concerned about staying there, but on arriving I felt yes the rooms were a bit small but adequate. We had a small balcony which you could get use if needed. everything worked fine and the pool on the rooftop was amazing early in the morning or in the evening.

Good Location, hotel needs redecorating

from Shezam
The hotel location is very good, just one street up from China town and very close to all the shopping & sightseeing.
the hotel & rooms needs to be redecorated, and the aircon in our room was too cold and wouldnt switch off (so the staff put a towel into the air vent!)

The hotel breakfast is a rip off if you dont want to eat as much as you can...we found a great cafe in Melbourne Central Mall which did english breakfasts for $5pp and they were yummy.


from A TripAdvisor Member
after having stayed at other Grand Chancellor Hotels around Australia was very disappointed when I stayed here in Melbourne. It was clean but the room could really do with a face lift, even a coat of paint better lighting in the rooms, which were very dark & maybe some new linen to brighten up the rooms. The staff were great. The breakfast wasn't very impressive, with shrivelled sausages & dried up tomatoes & baked beans, I'd stick to the toast & cereal or go just down the road for a great breakfast

nice stay, great location, great service

from A TripAdvisor Member
I stayed for one week. The room was clean, well furnished, well serviced and the staff was friendly and helpful. Had a small refrigerator for storing drinks and food. Bed was soft and comfortable too. I had a room on the side that faced another building, so there was little noise. Overall, I was quite pleased.

Top Local Tips for Melbourne

Tram There is a free tram that loops round the whole of central Melbourne which is good for sightseeing - just get on and off as you wish - there is usually an a nouncement tape going on which lets you know places of interest at each stop

Xmas shopping in Melbourne I visited Melbourne a few weeks before Xmas. Check out the free tourist paper as melbourne papers as there are a lot of free events on in the CBD before Xmas. All are easy to find and fabulous. Take the historical trial walk at night and see the well lit heritage buildings. Check out the giant Xmas tree and Avent calendar in Federation square. There are horse carriages to hire on the weekends. David Jones has a fantastic window display each xmas and people are often queued around the block to see the windows( sunday is the best day for viewing). Also inside david Jones and Myers department stores there are Xmas grottos wit giveaways for kids.Both stores have xmas decorations and imported foods and sweets that make great xmas treats. It is easy to catch the train from central Melbourne. We traveled out to the Chadstone mall( 12 hours of non stop shopping and we still hadn't seen it all). We also went to the DFO ( discount outlet) to look for fashion bargains.

Overnight Stay There are some people who could be accommodated in a 5 star hotel with panoramic views and they would still find things to whinge about! Stop nit picking people and let's get real here! If you want to pay heaps more for accomm you will probably find a spacious and palatial room, but realistically what on earth do people expect for the price!!?? From our experience, we thought it fantastic value for our overnight stay and wouldn't hestitate to stay there again. Our renovated room was spotless - carpet, walls, bathroom - very clean and well presented. OK - the room was not large but quite adequate for our needs. There wasn't a view but many city hotels in Melbourne just have an outlook onto other city buildings and at a far greater cost per night. The location is very good and near the Greek section of the city so nearby Stalactites is a great choice for a meal and is open 24/7 but doesnt take bookings so you may have to wait for a table if you go there at peak meal times. We utlilised the car park under the hotel for around $20. Our B & B package included a very nice buffet breakfast with a good selection to choose from and excellent service with our used plates quickly removed from the table. All the staff were very friendly and courteous and yes, we thought it great value for money. We attended a concert the night we were there and wanted somewhere clean and reasonable to spend the night in the city and frankly, Grand Chancellor was beyond our expectations.


Other names for Hotel Grand Chancellor Melbourne

  • melbourne grand chancellor hotel
  • grand chancellor hotel melbourne
  • Address: 131 Lonsdale Street - Melbourne - Victoria - 3000 - Australia
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