Clarion Suites Gateway Hotel, Melbourne
Reviews - Clarion Suites Gateway Hotel
- Age Group:
- Traveller type: Family Traveller
- Age Group: 51 - 60
- From: Singapore
- Traveller type: Mature Couple
Read 427 additional reviews of Clarion Suites Gateway Hotel at TripAdvisor.
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Historical Traveller Reviews of Clarion Suites Gateway Hotel
fantastic anniversayfrom celestial31
We were told by Reservations that they didn't think we would be able to with the high demand from people coming for The Cup.
However a short time later they called back to say we could have the room for an extra night. Now that's what I call service!
We had a wonderful stay just walking across the bridge opposite to a terrific array of restaurants along the river bank.
The two nights we stayed there felt like a week, they couldn't do enough for us. We will certainly stay there every time we decide to visit Melbourne and stay over.
Give it a go!from aussiecruiser
Clarion Suites is Superbfrom Lenna411
Very friendly, helpful staff and greatly appointed large room with a king bed.
We booked a Riverview Studio and the views of the river with the hourly nightly fireball show were spectacular.
There was even a pantry with a small kitchenette in the room.We had the breakfast buffet each day as it was included in our package.It was just great, with second helpings.Dinner was also at a reasonable price with good tasty food.
The rooms were spotless and the location great with walking access to the city and Southbank restaurants.
The free tram was a block away and the free bus just opposite the hotel
We highly recommended this hotel and would stay there again.
The only issue was that the car park was a bit narrow apart from that a great experience.
Great location, great pricingfrom kjnielsen206
t recommendfrom Bek_h
We booked this Hotel as most other places were booked up. We were more than happy when we realised it was across the river from the Crown Entertainment Complex as we had heard this was the place to go.
The hotel was ok priced so we booked a one double bedroom apartment, River view.
When we arrived and went to our room we had a one bedroom apartment, double bed, city view. City View meaning the view is of a complete office block. We couldn’t open the blinds as the thousands of the people in the offices could see directly into our apartment. The balcony was only big enough for one person (as the other half had the air-con unit on it) and when that one person was on it the door couldn’t be shut.
As the room only had a double bed in it, I let me friend have the bed and I slept on the sofa for 4 nights.
We complained to Reception but they didn’t want to know. They were more concerned about looking after the thousand of swimmers that were staying in the hotel.
We tried to book a table for dinner but they were all booked up by the swimmers, and we couldn't use the Internet computers as the swimmers were always on them.
There is a 7 track railway in between the river and the hotel so I doubt the River View Apartments would have been any better.
The reception gave us a map of the area and highlighted the places to go which was nice of them. After all I had paid to stay so they owed us something decent.
My advice would be to stay in St Kilda as this is near the beach and a much nicer area.
We did in fact advise all agents/guests that it may prove to be a challenge to provide standard service levels during this time.
As a result of strict security measures, supervised by the State government, we were not in a position to offer all of our guests standard amenities that is normally commensurate within a hotel environment, we do apologies for this inconvenience.
Our hotel is situated in the city and like any other downtown centre we are surrounded by high rises,this cannot be avoided.
However, the benefit of the location is that all tourism amenities including restaurants, cafes entertainment are on our door step, however, should a requirement for a beach side hotel be of importance then we do recommend St Kilda as an alternative to the cities vibrancy.
Great hotelfrom nriemen
We did not spend a lot of time in the hotel as we were out and about all day but the location was great for pubs, supermarkets and alike.
The staf was very friendly and very helpful and more than willing to reconfirm all of our pre arranged activites.
t care about their customers - big ripoff!from kuching100
...then we got another surprise...
Was very surprised to see that Clarion Suites billed my credit card in April for the full amount of the stays there (A$750!). When I protested, they simply said they were not paid by the sports agency, and therefore they had "no choice" but to bill me! This is not my obligation; just because Clarion had my credit card number they took advantage of me. A paying Customer, (and a repeat one) gets the shaft!
I recommend you never ever stay at this hotel. Anyone who treats their Customers in this manner does not deserve your business!
There are a number of other hotels in the area with better operating principles I am sure.
All potential guest need to exercise caution when buying a package on-line, there are rogue elements in the travel business.
Although, we do sympathize with his predicament, we are required to protect our business and the onus is on "Buyer Be Aware"
It is not in the interest of any business to act without ethics, I would like to think that we have a high standard that forms part of our Mission Statement.
good locationfrom RAMY1
The worst hotel ever!from kristelclarke
It is situated on the river as described, however - it between the hotel and the river is a 7 track railway line that is used for freight - you could not sleep at all :-(
this is no way a 4 * hotel - it is old fashioned and out dated. Breakfast was horrible - flies and birds in the room and hardly any choice.
Room was dirty and smelt. Location good - close to river and crown casinon and aquarium bu there are 7 railways lines in between.
do not stay here!!!
Excellent Valuefrom graham.wynn
Top Local Tips for Melbourne
Getting ripped off by Clarion Suites Never ever stay at Clarion Suites. They take advantage of paying Customers. There are many other hotels to use in the area.
PUBS There are some nice pubs in the area that are easy to walk to.
Hudsons Coffee Melbourne-centered Hudsons Coffee has got the best cappuccino of any Australian coffee chain and obviously also beats Starbucks.
Other names for Clarion Suites Gateway Hotel
- melbourne clarion
- clarion melbourne
- clarion hotel melbourne
- Address: 1 William Street - Melbourne - Victoria - 3000 - Australia
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