The Henry Jones Art Hotel

, Hobart, Australia
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The Henry Jones Art Hotel

, Hobart
5 star

Rooms: 50

25 Hunter Street - Hobart - Tasmania - 7000 - Australia Hotel Website | | 3 6210 7700
271 Traveller

Reviews - The Henry Jones Art Hotel

10/10
5-Star Hotel, 6-Star Service!
Submitted by: Melody Chan in 30/05/05
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Family Traveller
From the moment we walked into the Henry Jones we were welcomed, and made to feel like royalty - and we had a 3 year old accompanying us! Nothing was ever too much trouble for the staff at Henry Jones. In fact, on a night when all restaurants in town were booked out for dessert, the staff at the Henry Jones set up a table for us in the foyer, took our orders, provided the highest level of service and once again made us feel extremely important. There's no question in my mind that we will return to the Henry Jones, with such a high standard of excellence and hospitality, we will DEFINATELY be back!
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Historical Traveller Reviews of The Henry Jones Art Hotel

Henry Jones - romantic getaway

from A TripAdvisor Member
The Henry Jones hotel was excellent... the service was superb and the accommodation was beyond expectations. Look out for the delux bathroom... which can provide hours of entertainment.... Highly recommend ordering the breakfast in bed - and not leaving the hotel room. :)

Housekeeping and extra charges irritate

from BKJ
My wife & I spent one week at this hotel in the first week of June this year. We chose this hotel after reading the positive comments from other TripAdvisor reviews. We enjoyed our stay at the Henry Jones, however there were some issues which caused irritation. The good news is that we found the staff were very friendly and obliging. We were upgraded to a harbour view room with stunning views over Victoria Dock, the city and Mt Wellington. The Henry Jones is well situated with a variety of restaurants and eating places within walking distance. The bad news is that the housekeeping was not up to standard. For example, on two separate days dirty bath towels were not replaced, bins not emptied and toiletries (shampoo and conditioner) not re-stocked. We also thought it was a bit rich having to pay for the sachet of washing machine powder for usage in the guest laundry. Another thing which irritated us was having to pay $3.00 for 15 minutes of internet access. We would have thought that this service could have been complimentary for house guests, particularly when you consider that other hotels in which we have stayed do not charge guests. Having to pay an $8.00 surcharge for room service also did not impress. What we also found interesting was that there was no questionnaire which we could fill out to provide feedback, unless of course this also was not replaced in the hotel compendium in our room. Finally, the hotel heating struggled to cope with the very cold temperatures in the week we were there. We had to request extra blankets for warmth which is not really satisfactory for a five star hotel.

ABSOLUTELY SENSATIONAL

from TravellingBob
We recently stayed in an Oriental Suite. Room was lovely, well furnished and the overflowing spa was a true experience.

The location is perfect. The staff are always willing to assist.

Undoubtedly the only place to stay in Hobart.

Beautiful but having teething pains

from mollystuart
We were initially very impressed with the style and minimalist beauty of this hotel - and what a gorgeous harbour setting! Beautiful big room, almost a suite, with rain-washed patio and gigantic bathroom. But definitely designed by an architect - not practical. Bathroom dangerous - shower is in a frosted glass enclosure, with glass shelf for toiletries. Floor tiles very slippery when wet, no nonslip mats or safety devices. Glass walls plus slippery floor = recipe for disaster. We were there 3 nights - I thank my lucky stars I was able to keep my footing because there would have been a serious injury had I fallen. What would I have grabbed onto? The glass shelf? Bathroom door has no lock. Radiant underfloor heating doesn't extend to sink area - cold comfort there.
A luxury hotel should not charge $3 for bottled water - very parsimonious.
Guest laundry useful but buying laundry powder and getting change for machines necessitated several trips up and down stairs to front desk - what a hassle. Why is this not free, too? We stayed at many different hotels on this trip to Aus. and often this service was free.
Staff probably haven't travelled internationally, as they don't seem to be able to provide help or info for international travellers. e.g., when asked for location of ATM - after some discussion, they sent us to a machine in the same block of buildings- that doesn't have Cirrus, ie, an international connection. We had to go up into the town to find our own ATM. Other guests told us we should have asked if they had an "EFT POS" at the front desk. This is apparently some sort of debit system that dispenses cash. (I'm from North America - we don't know this term). Why didn't the staff suggest this?
Same thing when we asked for info about the hotel and how the old jam factory that houses it came to be renovated this way - no printed material available - staff referred us to the architect's office, somewhere nearby - this was on the same day that the hotel was offering an art tour of the property where we could have asked all our questions but no one on the desk mentioned this - we only found out about the tour later, again via another guest - apparently there were colourful printed inviatations sitting on the counter while we were asking our question, but no one gave us one or told us about the tour. (The invitations should have been slipped under the doors and put on the dining room tables, surely.)
Lovely (expensive) breakfast - but service erratic. I sat for 20 minutes waiting for my latte, while one waiter rushed about, others watched him. Young lady beind counter cleaned and tidied the coffee bar then wandered aimlessly around - staff came and went and made themselves coffees - I sat, coffee-less until another waiter kindly took pity on me.
Too many staff, apparently with no particular duties and in dire need of training.... I suggest the hotel hire staff for experience in customer service to travellers rather than personal style.
Still, great location on harbour, lovely airy room. I'd stay elsewhere next time.
PS: Don't believe the taxi driver if they say they can't drive up to the hotel - they are just being lazy and don't want to navigate the one way system.

Henry Jones - Greatly over-rated.

from A TripAdvisor Member
My husband and I stayed at the Henry Jones Art Hotel in April, 2006 as part of a package thru Spirit of Tasmania ferries. The fact that the hotel used to be an old Jam Factory and that decor has been kept to the minimum apart from the artworks and bathrooms shows. It is an incredibly noisy place. The doors to the rooms are very stiff to close and the banging just reverberates around the whole building.

It is very expensive and charging $3 for teensie bottles of water in the bathroom is cheeky. The bathrooms are very modern with glass everywhere but totally impracticle from a user point of view.

The laundry is a clever feature and was being well patronised when we were staying. A few chairs would be a good addition in here so patrons don't have to sit on the lino floor. (The walk back to your room is a long way.)

The staff were friendly - no problems there - but it is not somewhere we would want to stay again or a place we would recommend to friends.

This hotel made our stay, it was fantastic...

from dancequeen73
We moved from a horrible depressing hotel to the Henry Jones Art Hotel and we were very impressed with it. The staff were very friendly and helpful and nothing was too much trouble. When I rang up on our first night about loud noise coming from another room, they moved us and upgraded us as soon as I called... and gave us a breakfast voucher. The way they have combined the old IXL factory into the modern design is great and we loved seeing all of the art work. The rooms are huge, with great beds and a very big modern bathroom. Only real problem was that the bathroom floor tended to get a bit wet as there is not much of a shower screen.

The bar is very nice, as are the shops and atrium that they converted from the old factory. The valet parking was free and was very quick and efficient, and checking in and out was a breeze. This hotel made our stay and was our favourite part of the trip. We would highly recommend people have a look at the free Antartica exhibition at the local museaum just across the road, it was quite impressive... and stay away from the Drunken Admiral restaurant just two doors down from the Henry Jones... Nothing like a romantic dinner for two when you are squashed in a little tiny room that is supposed to be a hull of the boat with ropes hanging down, and other seafaring memorabilia... But we would definitely stay at the Henry Jones again...

Fantastic!

from Kookie
This was such an unusal hotel but it was great from start to finish. The service and staff were excellent, the room was great, very different but worked well the old and the new, the art work was great too. We ate in the restaurant for breakfast and dinner, fabulous, the staff in the restaurant and at reception were the best we have come across for a long time. You paid for what you got, excellent!

stylish, relaxing, well located

from Traveller8888
Interesting and sensitive renovation of old jam factory. We booked a mini-suite to be sure of space and waterfront view - not much more expensive than regular double room. Very attractive, spacious room and outlook, extremely comfortable bed. Some impracticalities, eg very little clothes hanging space (though a mobile wardrobe was offered!) no shower screen. Suspect the interior designer was given too free a hand. Agree with previous reviewer at outrage over $3 charge for a prominently displayed bottle of water, with price tag not prominently displayed. Electronic key system kept breaking down, though always fixed with a little patience and good humour.
Efficient car valet parking service. Helpful concierge, though not too knowledgeble about local Bruny Island tours - with a bit of research in Lonely Planet, we knew more than he did.
Did not use restaurant except for breakfast which was quite good though expensive.
We booked on internet through what we thought was hotel's own website, but when we got there we discovered we could have paid $20 per night less by booking by phone direct with the hotel; it seems the apparently dedicated internet link is in fact a commission-based booking agency.
Would certainly stay there again if we ever go back to Hobart (incidentally, found the new Antarctic room at the state museum across the road was inspiring).

Not as impressive as all the HYPE would lead you to believe ...4 stars at best

from A TripAdvisor Member
After expecting so much from the Henry Jones we were nothing but dissapointed.

When you pay between $300 and $700 per night you do have certain expectations, which to our dismay this hotel did not deliver.

All the staff we encountered had an air of self-importance.

The food at the main restaurant "Steam Packet" bordered on mediocre and it would not have suprised us had the kitchen been run by catering students.

One would have imagined that the rooms would be double glazed but the rooms are offer no protection from the noise outside.

This hotel purports to be 5 star but be warned that it is not even star rated and this is just a false advertising strategy on the part of the owners to continue the misconception about this place.

The bathrooms must have been designed by an architect as they were the most impractical bathrooms we have ever encountered.

Unless you too want to be extremely dissapointed I would urge you to avoid this property and seek refuge elsewhere.

t Wait To Go Back!

from A TripAdvisor Member
My husband surprised me with a 3 night stay in a Deluxe Spa Suite with harbour views. We have stayed in many 5 star international and domestic rooms - this room was the best by far.

Top Local Tips for Hobart

Winter Paradise There's just something about the Hobart Harbour in winter - the deep blue of the water by day and its golden glow by night, the crisp air, the icebreakers and ships in the port - it's quite other-worldly. Take the time to stroll along the harbour by day and by night.

Annapurna Indian Cuisine - North Hobart We ate at Annapurna Indian Cuisine in North Hobart, a twenty minute walk from the Henry Jones Art Hotel. We had a great Indian meal and wonderful staff serving us. The restaurant was relaxed but the food was punctual and we were very well looked after.

Mt Wellington Go for a drive to the top of nearby Mt. Wellington - the views are amazing.

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Other names for The Henry Jones Art Hotel

  • henry jones art hotel
  • henry jones art hobart
  • Address: 25 Hunter Street - Hobart - Tasmania - 7000 - Australia
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