Mercure Grosvenor Hotel Adelaide

, Adelaide, Australia
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Mercure Grosvenor Hotel Adelaide

4 star
125 North Terrace - Adelaide - South Australia - 5000 - Australia Hotel Website | | 61 8 84078857
804 Traveller

Reviews - Mercure Grosvenor Hotel Adelaide

Historical Traveller Reviews of Mercure Grosvenor Hotel Adelaide

Never again

from JinksSydney
Very clean but depressing. The room was like a cell - just big enough but no daylight. The windows were frosted to disguise a hideous internal corrugated iron (I think) roof. This gave the room a thoroughly dismal appearance as there was absolutely no colour in the room to relieve the overall gloominess. Worse was to come. When I turned the shower on, the pressure was so great that within seconds water was streaming down the walls, dripping from the ceiling and caused the towels on the rail to flap about in the hurricane caused by the incredible downpour. Added to which, when I actually fought my way through the wind and rain to actually get into the shower, I found it difficult to get wet! I could put my clenched fist inside the shower head and it remained dry - the only water from the shower head came from the perimeter - not enought to wet me all over without performing weird contortions. Next ordeal: heating overnight was stifling with no way to adjust it or turn it off. Same story at breakfast - the dining room was suffocating yet the lobby was cold. Never again.
Management Response from MercureHotelGM
Great news - this room has now been fully renovated! Although I disagree that the room was ever "like a cell" I think that our guests will love the contemporary colours and styling in the room as well as our magnificent LCD TVs, 5 channels of Foxtel, pay per view movies, broadband wired or wireless internet access and some of the most comfortable beds you will see.

I acknowledge that that room did have a fawcet problem in the shower however this has been rectified in our program of installation of water efficient shower heads in line with our continued commitment to the environment.

Kind regards,

Adrian Williams
General Manager
Mercure Grosvenor Hotel Adelaide

Great People

from cdn_traveller06
Enjoyed the stay. Arrived with a bus tour group and was well taken care for. Staff was very helpful in finding an "Austalian Cuisine" restaurant, and getting transportation to it.

Absolutely appalling

from lifeisbeaut
I stayed here because there was a conference at the hotel. All people who stayed here at that time had a negative experience. The room smelt unfresh each time you go in. There was no heating available - the reception said that it doesn't get turned on at that time of the year. The food was terrible - with an overload of oil, tasteless and poor quality. My room door was left open 4 times after cleaning - despite the fact that they were told about it the second time. They said that a safe was available, I rang up to ask for the safe key, they looked around and told me to come down and get the key. I then went to reception to pick up the key and they said they lost the key. They did not want to ring for a taxi beforehand, so they said do it at the time, we had to wait around 40 minutes for a taxi. The service is appalling - they forgot to bring cutlery to the table every day. Considering the cost of a room being around 115 or something similar - the hotel is terrible. Additionally I booked by directly ringing the hotel for 4 nights, but when I arrived they only had me booked for one.

The smallest room

from Brucie243
We didn't pay a fortune for a nights accommodation but we expected a better room than we received. It was extremely small for a double room. The bed was against a wall and there was hardly any space so it felt very claustrophobic. The shower room was little more than a cupboard. We would not recommend this hotel and certainly would not go back again.

t be back

from DeanOxford
I stayed here during the 2nd Ashes Test, 1-5 December 2006. I was expecting a good experience since other Mercure hotels I've stayed at in Europe have all be fine. However, this particular property was a major disappointment. I had been booked into a (not cheap) "economy" room at the back of the building. My first impression was the smallness of the room, the 1970s furnishings and the window so high in the wall, it was impossible to look out of. The bathroom fittings were poor and the sidelight for the bed was actually screwed into the desk. Breakfasts were just about OK, the staff were fine and the bar was alright but when I return to Adelaide in 2008 I won't be staying here.

t Go Economy!

from Classy_Melbournian
Stayed here on Australia Day weekend in one of the bunk economy rooms and was dissapointed.

The Mercure generally has a good name so I thought that even though these rooms were labelled as economy, they'd still be half decent - I was wrong.

The first thing you notice when you enter the building is how nicely presented it is, until you are led to your rooms; the economy rooms are completely seperated from the rest of the hotel, you walked through a door to this section and it feels like you are in a completely different hotel, as if they want to isolate you from the rest of the hotel. It is run down and old looking and immediately gives you the feeling you simply aren't cared about because you paid a little less money. It was still $100 a night however.

Apart from our two bunk beds, there was probably less than 5 metres to move in the entire room. It felt like you were in an asylum! The TV was probably lucky to be about 25cm. The bathroom was squashy and uncomfortable. Their were ANTS roaming around the side tables, and even worse we found a COCKROACH living in our fridge on the final night of our stay.

Bed's weren't too bad surprisingly, although the slightest movement from the bunk on top of you would make the bed screach and wake you up in the middle of the night!

I'm not going to bag the rest of the hotel because of the fact I didn't see much of it - but all I can say is, don't book the economy rooms if you want any room to move and believe in some sort of good hygiene.

Overpriced and under serviced

from AshesUk
I stayed at the Grosvenor from the 6 to 12 December 2006. It was the time of the Ashes cricket test between Australia and England and the hotel was one of the few throughout Australia that used this as an opportunity to charge premium rates. For this I received a sub-standard economy room that had signs of insect infestation (ants) and was in urgent need of refurbishment. When enquiring if better rooms were available I was told the hotel was fully booked. Finally, on the last day of my stay I returned to my room to discover it had not been serviced by housekeeping. I contacted both reception and duty manager to be told that nothing could be done as there were only three staff on duty! All in all, overpriced, with extremely poor customer service and a staff with a couldn’t care less attitude.

Bad experience

from trippao
In our opinion, this is bad accomodation. The rooms (standard) are small, not clean (spoiled moquette and tapestry, dirty bathroom floor). There is no reason to select this hotel again.

Mercure Grosvenor Hotel

from Trav11
After reading the negative reviews on this hotel, we were a little dubious about staying there. However,the pluses for this hotel were that it was very clean, the restaurant food was very good and the staff were friendly and helpful. We stayed in a Mercure room which was not large, but not small either. (Have stayed in much smaller rooms in hotels in Europe and UK.) The furniture/furnishings needed updating but as we were only there to sleep, at least it was clean and comfy. Also it was very central, being in the CBD and on the two free bus routes. There was a 24 hour convenience store nearby and many eating places, however, the food at the hotel was fine and being Advantage Plus members with Accor, we got breakfast and dinner at half-price rates which saved us going outside in the cold to find a place to eat, especially at night. If you consider staying here, I would ask for a Mercure room or higher rather than a Standard room which I assume is the one the negative comments of other reviewers described.

Rooms are small, but OK value

from A TripAdvisor Member
The Mercure Grosvenour has both economy rooms and standard rooms. We stayed in the smaller (and cheaper) economy rooms. The rooms are small - just enough room for a double bed, a chair and small table. Everything was clean, pretty standard motel fare, as you would expect from a member of a large chain. The hotel is in a good central location - right across from the casino and convention center. Hotel staff were friendly and helpful.

Top Local Tips for Adelaide

Barossa Stayed at a gorgeous cottage in Tanunda called "A Secret Treasure" - really cosy and great welcome. Great area with a lot to do - don't miss Maggie Beer's farm shop or Han Heysen's house and studio at Hahndorf.

Choose your accommodation carefully. Price, alone, is no indication of how good your room is going to be. You don't get anything more if you splash out on a suite in a grotty hotel, than if you had paid for a regular room. Research the location of your hotel (Google Earth/Google Maps are brilliant for this), compare room prices (don't go for the cheapest option), AND checkout the reviews (I paid dearly for missing this one).

Full of smokers If you are a non-smoker, don't expect to get any clean air. Be prepared that every street corner, doorway, and outside seating area will be occupied by smokers. Non-smokers are forced to sit inside.


Other names for Mercure Grosvenor Hotel Adelaide

  • accor grosvenor hotel
  • Address: 125 North Terrace - Adelaide - South Australia - 5000 - Australia
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