Hilton Adelaide Hotel
Reviews - Hilton Adelaide Hotel
Read 351 additional reviews of Hilton Adelaide Hotel at TripAdvisor.
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Historical Traveller Reviews of Hilton Adelaide Hotel
This hotel is a joke!from angusMelbourne
Our 'Queen de luxe' room on the 17th floor was quite small and in need of refurbishment. There were numerous sticky finger marks above the bed head and several stains on the carpet. In a word it was tired! Our biggest complaint was that the hotel was the venue for a convention, the delegates to which quite literally swarmed over the entire facility. It was impossible, for example, for my wife & I to find a place to have a quiet drink after our arrival, or indeed at any other time during our two night stay. Service was virtually non existent and the staff, although polite & friendly were very 'ho hum' about the whole affair. To describe this hotel as 5 star is highly misleading. In my view, as one who travels widely both in Australia & overseas, it would struggle to make 4 stars and my guess is that this situation will remain unchanged until there is some real competition, although from what I gather from the locals this isn't likely to happen anytime soon! We won't be hurrying back to this city and neither will we patronising this or any other Hilton hotel in the future.
underwhelming and overpricedfrom maggs07
Beware the building work happening somewhere on the ocean facing side of the building ....not a drama after dark but noticeably noisy even from the 18th floor during the day.
Biggest problem is the lack of front of house staff, what there is tries to be helpful and are charming and friendly however- only two on the checkout desk on a busy Friday morning at 8am and no cabs at all. A despairing line of businesspeople and tourists stood in the 38 degree heat outside the hotel while a lone attendant tried to attract cabs for those of us needing to get to the airport. No attempt to find out who was urgent or not and organise sharing to get us all to the airport. Pretty basic stuff for a 4-5 star hotel even if there had been a cab shortage for some reason.
Need to pick up their game from a service perspective. I was traveling on business and missed my plane and will not stay at this hotel again. I am sure there are hotels that are better value for similiar decor etc.
No problems, nice stay!from ZedZedH
Excellent Hotel Great Locationfrom AJSG
Enjoyed the Hilton but good be betterfrom Longdrive
The package included access to the club floor, breakfast, parking, champagne & chocolates. The room was excellent and had every comfort that you could wish for, a great bed and a flat screen television. Bathroom was excellent with plenty of marble, large bath, separate shower enclosure with choice of shower heads (overhead forest or normal on the wall).
Pre dinner drinks and canape's in the club room were very enjoyable and plentiful.
Buffet breakfast provided a wide choice of hot and cold dishes with chefs to cook eggs etc to your liking.
Now for the little items that that could have been better...staff attitude was never really friendly or helpful either on the phone prior or during the stay. Our package included complimentary bottles of water and newspaper & neither were provided without having to call housekeeping (twice for the water).
Dead moth on bathroom floor.
We requested a glass of orange juice at drinks at the club lounge only be told that it was not available as breakfast was not served in the lounge over Xmas/ New Year period. Five minutes later we saw another guest drinking orange juice.
Whilst these are little things, I believe that for this top class hotel which is charging top dollar these incidents should not happen.
But overall it was still enjoyable .
Hilton Adelaide - STILL THE BEST!from vissi87
Our room was on the 11th floor which has been recently refurbished with trendy new furnitire, plush carpet, huge pillows and a flatscreen LCD television.
The bathroom had a massive walk in shower with a rain showerhead aswell as a removable showerhead complete with pressure jets. Bathrobe, hairdryer and safe were also included in the basic room package.
Overall a fantastic stay. I will definately be returning to the Hitlon Adelaide sometime soon.
superb locationfrom JenaC
This time we stayed for 3 days. We always request a room overlooking the Square because we like the view of the Cathedral and the hills.
We have never had any problems with the quality or fitting of our rooms. Once they gave us a smoking room, but they moved us immediately when we demurred.
We discovered the food halls by the markets and ate there every day - terrific food at very reasonable prices!
We have also always found the staff friendly and helpful without being overly unctuous.
good base for business or holidayfrom lettzz
Staff very efficient and friendly, rooms clean, airy and with windows that open.
Hotel is well situated being 10 minutes by cab from the airport, five minutes walk to Rundle Mall, right next door to the Central Market, and two minutes to the main restaurant street.
This is a good base for business, business centre facilities very good, meeting room facilities also good.
Restaurants all very good, fantastic breakfast selection in main restaurant.
Executive Floor Lounge breakfast not as good a selection, staff not as friendly as main restaurant staff - the only thing that lets the hotel down really.
Asked for a cup of coffee in the Executive Floor Lounge and if looks could kill I would be now popping up daisies.
Other than that one incedent, have spent a total of 10 days over the last two trips at the hoel and all other aspects were great.
Good location, bad smellfrom UselessJRPass
The location is a few minutes walk to the Centre of Adelaide, and handy to most things, though not as good as North Terrace hotels. A high floor gives a good view, although the windows seem quite small.
The rooms are reasonable, but not quite 5 star, about 4 stars in my opinion.
I booked a non smoking room, and confirmed this on check in. However, I was given a smoking room on a smoking floor, with quite a pungent odour. I have no doubt that the check in clerk did this deliberately, trying to fob me off with a poor smelly room, despite the fact that I booked an executive room and paid about $50 extra.
After some argument, I was reluctantly given a non smoking room, which was quite ordinary. The newspapers were not delivered to the room as ordered, and I was told that they'd run out and none would be delivered till later in the day. A clerk then turned up with a tattered, well used copy of the day's paper for which I was charged for on check out.
The restaraunt and breakfast were quite good, with good variety and friendly service.
The gym was quite good with very good equipment.
I wouldn't stay here again unless all other hotels were full, but if you can get a good deal, it may be worth a try.
City centre stayfrom A TripAdvisor Member
Top Local Tips for Adelaide
Dine out Just next to the Hilton Adelaide is the China Town and Central Market. Make it an effort to venture out onto Gouger street where there are many restaurants.
Sightseeing Grey line office is very close by (less than 5 minutes) great place to book some sightseeing tours.
Country town atmosphere Adelaide is like a country town atmosphere but with plenty to do without the large crowds. Very relaxing and plently of space, there is somthing for everyone's tastes, from the beaches to bush walks to wineries all within a easy travelling distance
Other names for Hilton Adelaide Hotel
- hilton international adelaide
- hilton adelaide
- adelaide hilton international
- adelaide hilton
- Address: 233 vic Square - Adelaide - South Australia - 5000 - Australia
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