Marriott Surfers Paradise Hotel

, Surfers Paradise, Australia
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Marriott Surfers Paradise Hotel

5 star

Rooms: 330

158 Ferny Avenue, Surfers Paradise - Surfers Paradise - Queensland - 4217 - Australia Hotel Website | | 61 7 55929800
374 Traveller

Reviews - Marriott Surfers Paradise Hotel

Historical Traveller Reviews of Marriott Surfers Paradise Hotel

Loved the Marriott

from electro
We thoroughly enjoyed our 2 night stay at the Marriott. Found all the staff to be very helpful, friendly and generally just great. The room was a good size and you could walk out onto the balcony which overlooked the pool and lagoon and further out to the ocean. Great sized bathroom with separate shower. The buffet breakfast was superb with everything you could want. My daughter and I swam for a couple of hours coz the water was the perfect temperature - we snorkelled in the lagoon, used the waterslide, spa and the pool with a current. Found the atmosphere of the hotel to be very relaxed. Can't wait to go back one day!!

Losing its cool

from FrequentFrier
I stayed at the Marriott for 2 nights for a work conference, and was sorry to note that some of its earlier appeal had been lost. Little touches - no toothbrush provided in the bathroom; a new spiky fence around the outside of the pools; a spa that did not work properly; no towels provided near the pools; more pedestrian service in the restaurants - were disappointing. Yes, it's still a great hotel, with a great location, lots of great facilities - and warmer pools than before (a good thing!) - but some of the little touches that used to make it almost perfect need to be restored.

Great Family Hotel

from MBarr
The Mariott is located at the North of Surfers Paradise, close enough to walk to Cavill Avenue and on the highway allowing a quick getaway to the theme parks.

Restaurants and food were excellent as were the staff.

The pool is unbelievable with fish, waterfall and artificail reef. Plenty of things to do for the kids.

Hotel has a great tour desk organising discounts and everything from Jet Ski Safaris to dinners.

Rooms are a good size and the hotel is always clean.

Highly Recommended.

over-rated

from livvylou
We stayed here in dec/jan 07 for 10 nights. Here are my views ;

The entrance to the hotel is lovely, the lobby area is lovely, very spacious. But you don't pay to stay in the lobby. The room we had had a pool view and 2double beds. We had a problem opening the balcony doors, but this was fixed within 10 minutes.
Housekeeping service was ok, but things like tea and coffee and cups weren't replenished/cleaned all the time. The room itself was bright, with a large wardrobe, but this had to accommodate suitcases too.

The pool area was nice, but the pool was a bit chilly. We stayed during a time of cool unprecedented weather, and you would think they could hike up the water temp. a little. As a result the 2 hot spa pools were used a lot. The beach area around the pool is nice and the fish swimming in the sea lagoon pool is a great touch. However, there wasn't enough sunbeds around the pool, people hogged them for hours without using them, and towels were out by 07:00 am. The pool is way too small for the amount of people in the hotel at peak times.

Poeple also set up camp for the day around the pool bar restaurant. So if you wanted to sit and have lunch, there was no where to sit. Very frustrating.

The Lagoon restaurant (buffet and a la carte) was only OK if you went early enough. We had dinnner there and were extremely disappointed. The chef obviously didn't taste his cooking before it went out. Service was ok, but overall its expensive for what you get.

The teppanyaki restaurant was nice but expensive.

As we were there over the xmas period we asked for a lunch/dinner reservation. Despite making several requests for a table, via email, consierge service and telephone, we could not be accommodated. We were to be put on a wait list for a table. When i checked in, I checked again with the restaurant staff as to how close we were to getting a table. They couldn't even locate my details - so there was no chance of getting a table. This was bad management as far as I'm concerned.

I would stay at the hotel for a few days but any longer and its inadequacies would really irritate me. I would also eat out. Tedder ave. has some great restaurants to choose from, even for breakfast. The kids would probably be happy hanging around the pool, and the pool side menu is good value, if you can get a table to eat at.

5 star Lobby, 3 star Rooms

from James_Thomson
The lobby of this hotel is grand, definitely 5 stars, with beautiful flowers, and really regal feeling.

The rooms are no comparison. 3 stars. About 20 years old inside. The bathrooms are very average - tiled in ceramic tiles. The bathroom amenities are very average too.

I recommend if you're staying here to book an ocean view room. The hinterland room had a poor view, and so we upgraded. The ocean view room had a great view, but the fit out was very average.

The location of this hotel is not convenient, it is a 15 minute long walk from Cavill Ave (the centre of Surfers Paradise). After dark it is not really pleasant, as you have to walk along the highway.

This hotel is no way near the standards of Palazzo Versace or Sheraton Mirage. If you're looking for a 5 star experience on the Gold Coast, try these instead. I was disappointed with Marriott Surfers Paradise as the rooms and location are poor.

Beautiful!

from blue4funofit
The lobby of this hotel is one of the most beautiful lobbies I've seen. The bellman greeted me before I'd even reached the door, and immediately relieved me of my luggage. Stepping inside, the first thing I noticed were the reed fans suspended from the ceiling, the fresh flowers on the tables, and the candles and incense burning. I felt like I was stepping into a very opulant hotel in the early 1900's. The desk staff were pleasant, and the concierge very helpful in planning my travels. The room also was delightful, with a lovely cut-wood panel in a partial partitian. The bathroom also was lovely, with a very deep tub for soaking in. The tub was a triangle shape, so you couldn't stretch out, but still! The balcony left a bit to be desired, maybe because of my room location. I had to crane my neck to see the ocean or the mountains, but it still was lovely.
The location is okay, it's within walking distance to the city centre and to the beach, but it's not right in the middle of the hubub. I didn't dine on the property, as all the meals looked horridly overpriced! I did utilize the coffeemaker, however, as well as the lovely bathrobes. I would recomend having breakfast in one of the cafe's located to the right of the hotel (walk out the front door, and head to the right). I found brekkie for around $8. This was one of my favourite hotels from this trip. The surrounding area was pretty touristy, and seemed to cater more to young children, with putt-putt golf and carnival-like rides. The beach looked nice, but I went a little too early to spend any time there. I went to the outlet mall one day by bus (the fruit maket prices were amazing, and I picked up some bargains at the Marc store). I also stopped into Marina Mirage, which was wonderful! Tuesday nights are half-off appetizers at one of the restaurants on the water, and I had a lovely dinner there. The view was fabulous! I also visited the Versace Hotel, and had coffee and cake in the lobby. I would highly recomend this experience- it was the highlight of the Gold Coast for me.

treated like royalty

from tkd1615
We have just returned from a short stay at the Marriott and we can't wait to get back there. From the minute my 2 sons and I walked in, we were treated as though we were the only guests that were in the hotel. Some hotels might look down at a mum with 2 older kids, but we were made to feel so welcome, from check-in, to the restaurant, to the lovely lady in the snorkel-hire booth. What a place-when we go back to QLD, this is where we'll stay!!!!!

Beyond Perfect

from RGSasch
My husband and I have just returned after a wonderful evening away at the Marriott Resort Surfers Paradise. When I emailed them for a booking, they were more than helpful in assisting us with our extra requests, and ensuring we had a quiet room on a high floor. Being that we were booking in Winter may have helped in this, as it is obviously a resort that caters to the warmer part of the year.

Upon arrival, our check-in was fast, friendly and exceptionally helpful. Upon discovering we had no plans for dinner that evening, our friendly concierge booked us an early dinner for two at the Japanese Restaurant on-site, and even requested $10 off our meal. She also reviewed our requests with us, and ensured housekeeping had sent them ahead of our arrival (cheese platter, strawberries, extra pillows).

We were given an ocean view room on the 27th floor as a free upgrade from a hinterland view room that we had chosen. The room was magnificent - very large, clean, and full of the kind of inclusions Marriott has become renowned for. The bathroom was beautiful, and I spent most of Saturday night indulging in the very large bath!

The Japanese restaurant is fantastic - lots of fun with the Teppanyaki chefs creative culinary skills. The buffet breakfast this morning was also not to be missed - plentiful and varied, with a lovely mix of European, Asian and American influences. The staff were very friendly and regularly on hand to top up our coffees and water glasses. If we'd been a little more indulgent we would have partaken of the champagne included as well!

I can not recommend this resort highly enough. Even though it wasn't really the season for the use of the pools, the environment is perfect for lazing by the many pool areas. Also the added bonus of free carparking underneath was certainly appreciated.

We cannot wait to go back again.

Over Rated

from A TripAdvisor Member
We booked for 5 nights but ended up leaving after 2, I sellected this hotel because of all the fantastic reviews on this site, whilst this hotel has loads of attributes, overall it’s over priced.

The Hotel service was fantastic, some of the best I have ever experienced, the room rate was as expected for this type of hotel but he rooms were very small (and we had 2 interconnecting). There was no table for 2 to eat a meal at, should you decide to order from the room service menu. There is a Juliet balcony but way too small to eat out on.

Unfortunately the food was stodgy, unpalatable and very expensive, the chef should be ashamed. $88 for breakfast for 2 adults and a 5 yr old is just a little bit much for self serve from a Bain Marie.

The pool is fun for children, and ours loved it. The deck chairs are limited and there were the usual suspects that left towels and bags on chairs for hours without using them. The hot tubs were crowed and the water looked dirty. The Pool area is getting dated and the fake cave effect very dark and 80's style, there was algae floating in the saltwater pool with the fish and to quote my son "..the sand smells funky"

The location is not good at all, however, the noise of the waterfalls camouflage the noise of the highway that the hotel is located on. This Highway you need to cross/walk along to get to the beach.

Overall I would say its OK for a day or 2 but you can do much better for your money, thank goodness there are some world class resorts opening up in Australia now. Check out Peppers at Kingscliff (still close enough to the theme parks) or Sea Temple in Palm cove for much better value family holidays. both have better pool facilities.

Fabulous Hotel

from A TripAdvisor Member
We stayed at the Marriott in Apr 06 and this is one of the best 5 star hotels that we have stayed in.
The service was excellent and the staff were very pleasant and friendly.
The lagoon was the best and my son spent most of the time snorkelling.
The seafood and breakfast buffet were excellent with a variety of sensational food.
We will definitely come back again.

Top Local Tips for Surfers Paradise

try Teddar Drive Main Beach The best little restauarant strip on the Gold Coast is to be found on Teddar Drive, Main Beach, about 1 km north of the Marriott. Forget the 'touristy' spots and get directions to this quiet street - there must be 20 quality restaurants from which to choose. Most are BYO (and licensed ) and there are two bottle shops in the strip

Airtrain Don't do it!!!! This has to be the worst rail link in Queensland. Grotty trains, no food, drink, toilets, too many stops both for stations and for absolutely no reason. I will not be repeating the experience in the future.

Dining at the Marriott Surfers Paradise Be sure to make a booking at least 1-2 weeks in advance if you would to like dine at Benihana's Japanese Teppenyaki Restaurant.

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Other names for Marriott Surfers Paradise Hotel

  • surfers paradise marriott
  • marriott surfers paradise hotel
  • marriott surfers paradise
  • Address: 158 Ferny Avenue, Surfers Paradise - Surfers Paradise - Queensland - 4217 - Australia
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