Windsor Terrace Motel Hotel

, Sydney, Australia
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Windsor Terrace Motel Hotel

, Sydney
4 star

Rooms: 24

47 George Windsor - Sydney - New South Wales - 2756 - Australia Hotel Website | | 02 45775999
17 Traveller

Reviews - Windsor Terrace Motel Hotel

1/10
uncleanleness / should be closed dowd
Submitted by: Gaelene in 04/09/09
  • Age Group: 51 - 60
  • From: Australia
  • Traveller type: Weekend Breaker
my husband and i along with friends from new zealand booked via direct booking with the winsor motel .booking for three nights , the unit, i understood from ray (host ) would be suitable for us , it was hardly suitable for dogs . it was filthy, my friend and i skoke to shyla ( host ) and voiced our concerns about same , and asked for a substantial discount on payment . to be told she was not the manager , and could not make a decision like that , the manager would contact us via email . nearly a week later and several emails from myself we are still to hear shyla and ray are listed as hosts on the brochure we took from the motel , and as their surnames are the same we assume they are husband and wife as our friends had only just arrived in aus ( for a holiday with us in tasmania this motel was a rude awakening
1/10
Worst Service ever!!
Submitted by: Joe in 28/10/08
  • Age Group: 26 - 30
  • From: New Zealand
  • Traveller type: Young Couple
These comments are made about the Windsor Terrace Motel located in Windsor, NSW, Australia. We booked and paid for 8 nights accommodation at the Windsor Terrace Motel. When we arrived we were offered accommodation across the road in the Windsor Motel as we were informed that there were no more rooms available. We presented our confirmation of booking email confirming the room details etc but this didn't help. Both motels are run from the same office.

The rooms available in this new motel were very average and at best would suit backpacker style accommodation. We returned to the desk to question the rooms available and were told that "we were lucky to get a bed at all", I didn't book it, it's not my problem." We asked to speak to the manager and were refused.

We returned to the room we had been allocated. We then met 2 new travellers in the car park that had arrived without making a booking and had been offered a room in either the Windsor Terrace Motel or the Windsor Motel. This after we had just been told there were no vacancies. These new customers were also offered rooms for less than we were charged for the same level of accommodation ($100 per night for the Windsor Terrace Motel and $80 per night for the Windsor Motel).

Again, we returned to the front desk to ask what the problem was and were told that possibly we could move to the room we booked in 4 nights time but until then they had no vacancy available.

We then arranged alternate accommodation and went to check out and when we asked about a refund were told there wouldn't be one. We must have been making some noise at this point as the manager (owner?) turned up and was able to find space available due to some sudden cancellations. The phone hadn't rung while we were standing there to make these cancellations.

We stayed at the Windsor Terrace Motel for the eight nights. The service there was acceptable with the exception of an elderly couple (I assume they were a couple as they were just about clones) who manned the desk. I spend at least 3-4 months of every year living from motels and hotels and cant even think of an expereince elsewhere that would come close. His wife unpleasant to the point she would not print a bill when we asked for it to query what she was trying to charge for. We just came back the next day to pay for phone calls and the amount was back to what we expected.

During the time we stayed, this couple manned the desk approx 50% of the time. The remainder of the time the staff were pleasant and helpful.
Do not stay here.

Top Local Tips for Sydney

Great place to base yourself for day trips Dont plan on spending much time in Windsor. use it as a base for day trips to Sydney, Hunter Vally, Blue Mountains.

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