The Westin Sydney Hotel
Reviews - The Westin Sydney Hotel
- Age Group: 51 - 60
- From: Australia
- Traveller type: Retired
- Age Group: 31 - 40
- From: Australia
- Traveller type: Family Traveller
Read 807 additional reviews of The Westin Sydney Hotel at TripAdvisor.
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Historical Traveller Reviews of The Westin Sydney Hotel
Lovely City Hotelfrom kaneblack1
Over-pricedfrom A TripAdvisor Member
The room - one in the GPO building – was spacious: high ceiling, large windows, lots of light and space. The windows looked down onto Martin Place. If you're there to explore Sydney, it's a good position between circular quay and the CBD, just no view (if you stay in Sydney and can afford it, you really should get a room with a view of the harbour).
Overall, we were happy with the room and the service, I guess most of the things that weren't perfect related to us wanting a quiet, romantic weekend and The Westin being primarily a business hotel. The bathroom was big and beautiful - big bath and the walk-in robe was a plus, too. For the price though, there were a few irks:
- room service was super exy ($21 for a baguette, $40 for a continental breakfast!?) and only went from 11am to 11pm.
- the hot water from the basin peaked at luke warm. The shower was hotter, but not steaming.
- the broadband connection was $24.95 per day (free normal internet via the TV, though).
- without the Do Not Disturb light on, there were people knocking on the door it seemed every hour (for minibar or to make the room up.) And when the light was on, they wouldn't even knock to deliver room service! That's what you call Extreme Room Service.
Anyway, I'm sure the room is fine for business travelers who don't mind paying for broadband and who charge everything to the company anyway, but for couples I'd suggest Sheraton on the Park (close to shops, 5min bus to cicular quay), The Establishment (hip little boutique around the corner from Westin), or something with a harbour view.
Great downtown hotelfrom gleff
We checked in about 1pm and were given a ‘deluxe room’, number 1806. The door has electronically-controlled signs for do not disturb and service room – you flip a switch inside the room by the door, and the appropriate note lights up outside.
Our room certainly had a fantastic bathroom. It had a large glass window between the bathroom and the room (with an power screen between the two) and separate toilet and shower rooms housed in frosted glass. The shower had two heads – one directly above from the ceiling, and one coming out of the wall as is standard, the latter being removeable/moveable.
The room had a power converter by the desk, not just the standard ‘shaver only’ 115V outlet in the bathroom, although it felt a bit light and I doubt it had any surge protection capabilities (not sure I’d want to plug my laptop in, for instance).
Though Sydney is in general pretty strict about not permitting smoking in most public spaces, smoking was totally permitted in the lounge. I never asked why, but wonder if it might be that it’s considered technically ‘outside’ and just covered by a very high skylight?
Champagne was delivered to our room shortly after arrival. I had only made the booking the evening before – I had a place to stay for free but decided it would be nice to spend our last night in Sydney in the city. Still, they managed to put that small gesture together quickly.
This hotel had one of the best room service menus I’ve seen, and execution was excellent. I like that in Australian hotels, at least at the Intercontinental and the Westin Melbourne, there isn’t a percentage added on to room service orders – just a $3 or $4 delivery charge.
One thing that annoyed me about the hotel, though, was that they added an AU$1.30 charge to the bill as a donation to UNICEF. This tactic has been discussed often on Flyertalk. I really detest it.
I take my philanthropy quite seriously. I investigate organizations that I give to in order to understand their mission and their effectiveness. Giving to ineffective charities is worse than a waste – it’s counterproductive and harmful to the intended beneficiaries of service, because it crowds out better charities (most studies suggest that total giving is a fixed pie in any given year, driven more by economic conditions than events, and that specific solicitation tactics when successful simply shift which charities benefit).
Although I guess if I wanted to know more about UNICEF, I could have watched the dedicated TV channel they had at the hotel!
Since I want the charge removed, I make a trip down to the desk on my way out. They’re more than happy to take it off and do so instantly, but it’s an unnecessary trip. I actually stewed on it for awhile after receiving the bill under the door early in the morning.
Excellent hotel and locationfrom Leer
After a big day shopping we decided to eat in the restaurant and we were pleasantly surprised. The food was fabulous.
We would most definitely stay here again and I am looking forward to going back with my husband for a romantic weekend.
Probably the best location in Sydneyfrom momon
Lobby area is excellent, bright and spacious. Our check in took about 2 minutes and was very efficient. Everyone from the doorman to the check in staff were VERY professional and friendly. We got to our room and it was beautiful. Very spacious and immaculately clean. The bathroom was awesome with the glass wall. Heavenly bed and heavenly shower was truly heavenly.
The head concierge Simon Rose was absolutely wonderful. He suggested some great places to eat and got us into Icebergs restaurant without a problem. Apparently that alone is tough.
I've stayed in many hotels around the world and this has to be one of the better ones - not only for location but for quality. The property seems relatively new so everything is in great shape.
will be back for sure!from etraveller
Unfortunately, first impressions were not great because it took ages to hand the car over to a valet, even longer for our bags to make it up to our room, and then too long again for our car to be brought around to the front from whatever distant galaxy the carpark is in. The staff were both nice and apologetic about the delays, but we were paying the big bucks to stay at this joint, so I’m not sure “it’s busy today” is such a great excuse…Also, extra money for the gym and the internet? C’mon people, we’re paying over $300 a night, plus parking!
Those gripes aside, though, the Westin was pretty fantastic. The rooms are lovely, furnished in a minimalist style without clutter, fuss, or anything French provincial. A good desk promotes the work ethic, the reading chair is ultra-comfy and there are more phones than anyone could possibly need. The TV had a good selection of cable stations, although the music stations were conspicuously absent. The bed was simply divine - I wanted to take it, and the comforter, home. There were lots of nice fluffy towels and two lovely bathrobes, which was just splendid because the bathroom was incomparable. It’s got a gorgeous shower, separate toilet, lots of bath-loot and a huge, deep bath, and a glass wall between the bathroom and the room that allows you to watch the tellie while soaking. There is a screen that can be let down over the glass wall for privacy, but it’s probably still not the most ideal setup where you’re travelling with the family or a business companion…
Moving outside the room, the lobby is splendid. An impressive atrium connects the old part of the hotel (the old GPO building) to the new tower. It contains the usual assortment of hotel shops and cafes, but its still worth walking around just for the "ooh" factor. When we were there, the lobby was filled with convention-people in black suits carrying little convention guidebooks. There were surprisingly few denim-clad or camera-weilding tourists. The hotel itself is within (very) easy walking distance to Darling Harbour and the Quay. Great location.
I liked this hotel heaps. It's central, convenient and you could do way worse than stay here if you want the 5-star deluxe experience in a central location. Take a photo of that bathroom!
Not up to Westin Standardsfrom balimontana
After booking an Executive Suite for a total of 14 nights at a rather pricey $700 AUD per night, I was extremely disappointed with poor service including:
a.) Multiple room service mix ups. Red wine being delivered when white was ordered and simple dining requests repeatedly being messed up. The "service express" personnel seemed genuinely concerned but unable to correct persistent room service problems.
b.) Slack housekeeping with gritty bathroom floors, tables consistently smeared and a general lack of attention to detail. Repeated requests for housekeeping to be more attentive were ignored.
c.) A bellman luggage mix up resulting in an overnight trip to the Blue Mountains stranding me without a change of clothing. When I rang the Westin to request that they send my clothing 1 1/2 hours away to the Blue Mountains they wanted to CHARGE me for their mistake.
After numerous problems, I requested an upgrade to a luxury suite from Executive Suite category. Although the luxury suites were available, Westin Sydney management refused to upgrade.
This is a hotel plagued with poorly trained staff from the kitchen workers right on up to management. They do not hold the service philosophy that I have found at other Westin hotels and lack empowerment to satisfy a guest.
I will not be staying with Westin Sydney again even though I am a loyal Starwood Preferred Guest member.
You are much better off in Sydney at the Park Hyatt for awesome views and top of the line service or the Four Seasons for reliable good service. The Westin is expensive and doesn't deliver service commiserate with the prices it demands.
Fab hotelfrom katrinabull
Left and right are the main shopping centres and everything - even the harbour bridge is within a manageable walk away.
The Opera House and the bars around that area are within 10 minutes walk. Couldn't get a more ideal location.
The staff were suberb, a different level of service. Bar drinks and meals were quite expensive though.
The rooms were big: the bathrooms have a glas wall between bedroom and bathroom, but there is a blind to cover this if you are shy with each other! This means you can watch TV (but why would you when you are Sydney???) from the bath I suppose.
They even have internet (email) from your TV which is cheaper than phoning from the hotel - although they do sell telephone cards.
I went with my very fussy mum and sister again, and my husband. All round it was well worth the money to stay here for location and standards set.
Top Local Tips for Sydney
Winter Weather The weather in winter is beautiful - warm sunny days the norm rather than the exception.
Great restaurant The Italian Village restaurant for long lunches or dinner. The food and service is outstanding . The location has diners either inside or outside protected under a tent roof with the Hyatt hotel on one side and the Sydney opera house as your view. It doesn't get much better and its only a 10 minute stroll in a very safe city back to the hotel.
Sydney Bridge Climb - Awsome experience - very easy climb (we had a 10 year old and a 70 year old in our group - both had a great time) and extremely professional staff and operation. Highly recommended.
Other names for The Westin Sydney Hotel
- westin sydney
- sydney westin
- Address: 1 Martin Place - Sydney - New South Wales - 2000 - Australia
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