The Observatory Hotel, Sydney
Reviews - The Observatory Hotel
Read 520 additional reviews of The Observatory Hotel at TripAdvisor.
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Historical Traveller Reviews of The Observatory Hotel
number one?from travelmaster
s not to love?from CompressedChi
Location, location location...from HongKongMember
Downsides? Room overlooked main road with view of municipal tennis courts. Wonderful, not. Internet access daylight robbery (at a time when other hotels provide free). Finally, location. Technically in the Rocks area, like the airport is technically in Sydney. There are many excellent hotels in Sydney with equal service and better location, it's to one of these we'll be heading later in the year.
Very stylish but a bit out of the wayfrom stanleyn
Awesome end to a fabulous honeymoonfrom sjski
The beds are lovely and soft, very cozy. The bathrooms are spacious and very nice - the shower has to be one of the best I have ever had in a hotel.
The 2 concierges know the city well and are extremely helpful, as is the rest of the staff. The staff caters to each guest flawlessly. Usually when one calls the front desk for something, it can take up to an hour to receive service. We were surprised to have our issues taken care of within minutes!
They truly think of everything - you can even have one of their goldfish brought up to your room if you are missing your pets or just want a little liveliness to your room.
Loved the turn down service - once again a small detail which adds to the amazing experience. The pool is gorgeous and unfortunately we were not able to experience the spa due to them being fully booked for Mother's Day, the treatments look amazing.
We only ate in the restaurant for breakfast, but again, it was a lovely experience. The food was perfect and the service impeccable. I like that the staff knew our names by the second day, and had even remembered what we had ordered (tea of coffee, type of juice, type of bread, etc...).
We have stayed in some beautiful places all over the world, including Paris and London. However, my husband and I agree that this is the most amazing place that we have stayed, not only because the rooms are gorgeous, but because the service was pure perfection.
A Real Gem!from Kamainatraveler
Classy hotelfrom ocean23
The Observatory has the WOW factor!from A TripAdvisor Member
A great base so comfortable and spacious.
The welcome was friendly and we had a tour of the penthouse on the top of the building - spectacular.
Don't hesitate - just book!
Also Ricks diving school was successful.
Our Wedding Nightfrom A TripAdvisor Member
We highly recommend the hotel and cannot wait to return for our first anniversary!
Disgraceful, Very Disappointingfrom A TripAdvisor Member
I stay in Sydney hotels more than anywhere else in the world, as I reside in Sydney. Looking for a more classic decor for the recording of a training dvd, I checked into the Observatory hotel for 2 evenings - next time I'll stay at the Quay Grand, or the Sir Stamford in Macquarie Street instead (formerly the Ritz), or even the 4 Seasons or Sir Stamford in Double Bay...
The suite, which I had SPECIFICALLY requested beforehand to be pleasant & immaculate, as I was recording, was very small and shabby with appalling decor, old pastel florals and mustard colored cordoroy.. eerck.. I didn't have the time to swap suites, I had hours of recording to get through. The bedroom was not matching, made out in a gaudy blue and white, also very shabby, with rickety old furniture (not quality french country or antique), & a massive canopy bed which took up the entire room. The bathroom was fairly acceptable.
The roof of the canopy bed was splattered with god-knows-what (!) and when I left the room, I specifically left the 'do not disturb' sign on, as I had a lot of expensive camera and filming equipment in the suite. Of course when I returned, the room had been entered and serviced!
In all the millions of 5 star hotels I have stayed in the world, I have NEVER had anyone enter the room when the privacy sign is on, if the establishment was of any quality. They simply slip a card under the door saying they respect your privacy sign, call down when you wish to allow housekeeping entry. What is a privacy sign for if it is to be ignored?! What if I'd been sleeping or making love or worse, recording?? The manager, who seemed very refined and polite, unfortunately made a lot of excuses with no real compensation, but did apologize politely.
Finally, the room service menu was disgusting, with 'bangers and mash' (!), burgers and chips etc. I could not find a decent quality meal, and when I called down to the kitchen to ask if I might request some sirloin and vegetables with a wine sauce or such, I was rudely told 'what is on the menu is all that is available'. I have never heard of a 5 star hotel that did not accommodate it's guests' requests where possible, or have a wide selection of meal types. The manager's excuse was 'most of our guests prefer comforting dishes like burgers and sausages.' - Enough Said...
I would never stay here again, nor would I EVER recommend it to anyone. I'm not sure what these other reviewers consider 5 star, but if you are a person who is accustomed to absolute quality, you will be sorely disappointed... Avoid like the plague. Try the hotels I mentioned above instead.
Top Local Tips for Sydney
Intercon Stay here - also, try the Club Intercontinental Lounge - very good and fab views. Great staff.
meal with a view Go to Cafe Sydney for dinner. They have a rooftop terrace on top of the old customs house. Ask for a table at front of the terrace, and you will be treated to stunning views of the Bridge and harbour. Food is lovely, staff are friendly and there's a great bar for after dinner fun.
The Rocks Its justa 5 minute walk from the Observatory Hotel and you are in the middle of it
Other names for The Observatory Hotel
- observatory hotel sydney
- Address: 89 Kent Street - Sydney - New South Wales - 2000 - Australia
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