Sheraton On the Park Hotel

, Sydney, Australia
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Sheraton On the Park Hotel

, Sydney
5 star

Rooms: 557

161 Elizabeth Street - Sydney - New South Wales - 2000 - Australia Hotel Website | | 2 9286 6000
744 Traveller

Reviews - Sheraton On the Park Hotel

Historical Traveller Reviews of Sheraton On the Park Hotel

Sheraton on the Park - A Great Hotel - As Always

from Vilavisitor
We have just had our 20th stay at the Sheraton on the Park and as always came away very happy with the experience.
Contrary to other postings it is possible to have a room with a view without being in the penthouse - many of the Park View rooms from about the 12th floor have nice views of the harbour and surrounding buildings - although obviously the higher you go the better it gets!
We always find it spotlessly clean and the well kept.
Many of the Staff have been at the hotel for years and this shows - we have yet to find a less than pleasant one - even though at busy times they are often run off their feet.
I find that by booking as far in advance as possible I am often able to get very competitive rates - as well as taking advantage of the specials offered at varying times during the year.
I would have no hesitation in recommending the hotel for anyone visiting Sydney whether for business or pleasure.

Very nice hotel

from A TripAdvisor Member
The Sheraton on the Park is a great hotel. It is conveniently located hotel in the CBD and provides easy access to shops, restaurants, transportation and the park. My friends and I chose this hotel because it was situated at roughly the midpoint between Darling Harbor and the Sydney Harbor. This way, we could easily walk to either location depending on our planned activities for the day. The only drawback I could think of is the hotel doesn’t provide a view (unless you have the penthouse or something). If you want a hotel that will provide nice views of the Harbor Bridge or Opera House, this may not be the hotel for you. Otherwise, this hotel is probably one of the better hotels in town.

The service was solid. Prior to arrival, we were able to lock in a fantastic (possibly) employee rate for two nights, but stuck with near retail price for the remaining three nights. We were unsure whether they would be willing to match the price since the lower rates were more than three times lower than the retail price. But they accommodated our request to match rates. I am sure that the reasoning was partially due to it being non-peak season, but still their rapid agreement showed their willingness to accommodate guests. Also, although the hotel is probably not as catered to tourists (it is located in the business district), they strived hard to find itineraries for us to the wine country and helped us book tickets to the BridgeClimb.

The rooms are boutique-like in style, but are spacious. The beds are firm and have nice high count down comforters. The bathrooms are huge and nicely decorated with marble. The bathtub is big (although I did not use it) and the shower stall is roomy. The TV provides a nice variety of channels and do have MTV and CNN in the event you want to keep abreast in news and entertainment.

I would recommend this hotel. If I am ever in Sydney for vacation again, I will definitely keep this on the short list.

Terrible Security, could not recommend

from katrinawehipeihana
Would not recommend this Hotel for the following reasons -
Lack of security, we returned late to this Hotel only to find a drunk
homeless person entering the Hotel, not once was he challenged.
The front entrance was covered in falling leafs from the trees in
the Park and as it was a rainy day made the area very slippery
causing me to loose my footing.
The room light did not work and was covered in dust, windows
were that dirty we could hardly see out.
Not what one would expect from a 5 star Hotel

Nice room, not such good service

from A TripAdvisor Member
The rooms at this hotel are nice and very boutique hotel like. The benefit of staying at this hotel is that it is in the center of the city so it's not much of a hassle to get everywhere on foot. We were on our honeymoon and got the distinct feeling that the hotel is more for business people than vacationers. The concierge and front desk were not helpful in the slightist. If you don't have an itinerary or know exactly where you want to go and what you want to do, the staff at this hotel will be of no help. We chose to stay at this hotel over the Four Seasons because we had read that the Four Seasons was sub par in Sydney. Don't believe it. The rooms there aren't as nice but the service was amazingly better. One thing we found to be odd is that the Sheraton charges to use the gym. The service at the hotel for breakfast was plain awful and they couldn't get their act together to get me coffee. I definately would not recommend this hotel for people on vacation.

s breakfast?!

from Todd83
My partner and I stayed at the Sheraton on the Park on New Years Eve 2004-05, thus paying a premium for the fantastic location in the middle of Sydney. Reception were helpful and our room was clean and of a good size. The pool and fitness facilities were fantastic with great views over the Eastern suburbs towards the sea.

The only gripe I have about this hotel is that we did not get our breakfast. Being New Years Eve, we were anticipating a big night and a late morning, so organised before we went out to have breakfast delivered at 9.30am. When we woke at 9.30, there was no sign of breakfast; at 10.30am we were so famished that we called reception, only to be told that breakfast finished at 10am and we would have to go to the in-house restaurant in the next 15 minutes if we want breakfast, otherwise we would miss out! There was no apology for 'misplacing' our order, and the staff were quite rude. Eventually we convinced someone to bring us breakfast, which was quite tasty, but it still took 45 minutes more to arrive and thus made us late for our lunch across town with friends.

So, great 5-star hotel and great 5-star room, but if the service is not of a 5-star standard then all this is a waste!


PS I wrote a letter once I got home to Melbourne and got a good response offering a free upgrade to the executive room upon my next stay. Not that I plan to stay here in the future but the sentiment was nice!

A hotel of theft

from sabola
I got the recommendation from here and stayed at this hotel in Feb. First of all, this hotel looked nice but if you have stayed at other 5 stars hotels in the world, I would give this only a 4 stars.

Rooms are dirty and my sheets with lots of holes and I got biten by flees. Phones kept ringing but nobody called. And the maid called if we wanted to have cleaning service as we put the sign DO NOT DISTURB....???????

What kind of hotel is this?

A student hostel probably would be better than this.

My room was broken into. It was one of the five broken into in two days. My LV diary was stolen! I never thought I had to put it in the safe and they stole my watch and some cash I put in my suitcase. That was the only day I didn't lock the case after staying there for 7 days, as I thought I would be rather safe in a 5 star hotel.

One gentleman's jacket was stolen in another room. What can I say?

The hotel offered no apologies for what was happened. And I thought they would send me a letter as they promised. Until April, nothing was received. I hope the management will read my post and send me a letter and tell me what they have investigated.

I didn't find the staff friendly at all, don't talk about 5 star service!

If this is the best hotel, one of the best in Sydney, I must say, Please improve your hotel mate!

All-hype!!! Very disappointed!

from redstone1365
I may be the odd man out as the previous reviewers were ecstatic about their stay at this hotel. Count me out. I too was impressed with the reviews that's why I chose this hotel for my family to stay in while in Sydney. We stayed there between March 24-28. We occupied two rooms because we are a family of five. Our check-in was a breeze, reception was helpful. When we got to our room, it was tastefully chic and modern. But the room was too small for a five star hotel. Bathroom looked elegant but beware---it was filthy! I was about to use the bathtub after a long day of touring, when I noticed a greenish stain on the tub's walls. Thought it was discoloration or something. To my horror, it was soap scum maybe from the previous occupants of the room. Checked the other bathroom where my children were and bathtub was also dirty.

Complained to the housekeeping and they sent someone to clean it up.
Becoming a little more cautious, I looked around and towel and tissue holders were dusty.

Bath towels are tattered and some looked old and stained. Most of their towel bath mats canot be properly placed on the floor because some threads must have been caught in the washer or dryer (I really don't know)
and this did not only happen once but all the time we were there for four nights.

Newspapers had to be requested. And usually it will come in late when already left our hotel. Bathroom amenites were limited. They don't even have a sewing kit and a toothbrush which is standard in most of five star hotels.

Breakfast was excellent though, we had buffet everyday and I must say the food quality is very good. But it's not the same with service by some of the staff. The chef (a big,old guy with an attitude) at the omelette station was arrogant. My husband politely asked him if he could have spanish omelette and he sarcastically responded that spanish omelette are made of many things. He said just choose from what they have. My husband is no chef thus the lack of knowledge, but he could have just politely ask him to choose from the available ingredients. He was obviously ridiculing him. Within the hearing distance of other guests.

When it's my 11 year old son's turn, he was a bit shy to ask him and spoke in a rather low voice (maybe he was terrified with his attitude), he again in a loud voice ordered him to speak louder.

But then, when a bunch of caucasian guys came, they were greeted by this man with enthusiasm. Even exchanging stories with them and giving tips on how to gamble wisely. He was so very willing to serve them.

You see, we are Asians. I did not felt humiliated in other hotels as we were at this supposedly five star hotel. We've been travelling in different parts of the globe, from US to Asia but this man had displayed the most obnoxious attitude towards us. Some of the hotel's staff in the restaurant also displayed coldness and indifference. Never had this experience in other four or five stars hotel before.

Before we were in Sydney, we visited Brisbane. And Sheraton paled in comparison to that hotel we stayed in brisbane (well, it's Conrad Treasury)

Before we left, I handed a letter to the reception regarding my complaint.
Whether it reaches the manager or not, I really don't know.

I would say...yes..Sheraton got chic, modern rooms. Yeah, nice lobby. But the thoughtful consideration of the guests needs were overlooked. They lacked the basics. Comfortably sized room, clean bathroom with fresh, plump towels, storage space for luggage and some drawers for small things, and most of all, the warmth and sincere service of people who would welcome travellers regardless of their stature and race. We too, just like the others are paying costumers. We deserve, the same service, the same experience.

Sheraton at the Park? Naaah. Never again!!!

Love this hotel!!

from NYCshopper
From the moment I checked in all was excellent. Starwood uprgrade to high floor room overlooking the park. A chocolate Easter rabbit to celebrate the upcoming holidays, access to the amazing club lounge on the 21st floor which looks out over all of sydney and serves great evening snacks and breakfast. Beds are very comfortable as are the very cool black marble bathrooms with deep soaking tubs.

The location of this hotel is excellent as it is slightly out of the tourist frenzy right along the harbour yet close enough to walk the 10-15 minutes down the street. Great location for Shopping! Everything is within one block.

In Sydney........Look no further!

Appears to be best in Sydney

from AndreyBY
I visited Sydney (and Australia) for the first time in January 2005 for business purposes. The hotel did not disappoint me in any single aspect. In addition I was upgraded to Executive Suite as Platinum Starwood Preferred Guest which is a very big room with a separate living area and park view. It should be noted though that Executive Rooms (where my colleague stayed) are of the same size as standard rooms and may have both park and city view, so my recommendation would be to book standard room with park view rather than executive.

If you are on pure leisure there may be other interesting hotels in Sydney, including those located on the water. But this one is a classical luxury hotel with excellent interior, service and premier location near Hyde Park and within a short walking distance to business and shopping areas.

I will stay in this hotel again if I am in Sydney, especially for bsiness.

Bliss, in a fabulous location

from A TripAdvisor Member
I visited Sydney in Sept 2004 with a friend who, luckily for me, works for the Sheraton group so we got a great rate. The view from our room on the 21st floor over Hyde Park and the bays was amazing. The attention to detail was great. Definitely worth the 5 stars. If you go, definitely make use of the pool on the roof. It's spectacular at night or early in the morning as the sun sets or rises.

Top Local Tips for Sydney

The Rocks Markey Be sure to visit the Rocks market - there are things there that you can't find any other place in Sydney!

Wait for the fireworks! I missed TWO opportunities to see fireworks in the city while we were there...not sure if I could have even seen them the first night, and now that I think about it, they were probably being set off in the harbor area anyway! We were facing Hyde Park and the lovely Cathedral, so unless it was happening across the street for Anzac Day, we were gonna be outta luck. But it sure sounded like they were going off right across from us. The second time I missed out, we were down in "the Rocks" area, adjacent to the Harbor and views of the Opera House. We had just found a restaurant for dinner, and had been seated when the barrage began again! I decided against dashing outside for a look. I think it was around 6:30 or possibly 6:45 PM, and a Friday night, so do ask the locals when they do the Harbor Fireworks! It went on for awhile. Missed Photo Op!

Great Thai Restaurant Go to "Spice I Am" a few blocks from the hotel for great cheap Thai. Try to order soft-shell crab - it's off the menu, but if they can prepare it, it's to die for.

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Other names for Sheraton On the Park Hotel

  • sydney sheraton
  • sheraton sydney
  • sheraton hotel sydney
  • Address: 161 Elizabeth Street - Sydney - New South Wales - 2000 - Australia
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