Shangri la Hotel Sydney

, Sydney, Australia
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Shangri la Hotel Sydney

5 star

Rooms: 563

176 Cumberland Street - Sydney - New South Wales - 2000 - Australia Hotel Website | | 2 9250 6000
1290 Traveller

Reviews - Shangri la Hotel Sydney

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Submitted by: Mac in 26/07/06
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Business Traveller
The Shangri-La in the Rock's area of Sydney is a 5 star hotel with some serious 3 star issues. I stay there frequently on business and have to say that when it comes to service, this hotel is not in the ball park of it's star rating.

Reception staff will stand chatting whilst a line of harried travellers wait to check in, they have all the time in the world - even if YOU don't.
Room service is over priced, arrives lukewarm if you're lucky and lacks the flavour and visual appeal of even a McDonalds Happy Meal.

Sadly check out is worse than check in, leave at least 45 mins to an hour the morning of checkout, service is slow and make sure you check your bill - I have had 9 things on my bills in 3 months that had nothing to do with my room.

In short, the Shangri-La is yet another hotel that fails to realise that business' can take their money elsewhere, they don't need to pay through the nose for substandard service.

Historical Traveller Reviews of Shangri la Hotel Sydney


from bonjovirock
First stayed at the ANA (as it was then) in Nov 2002 and loved it so much we stayed again in Nov 2003. Both stays were fantastic. Pay the little extra for the Grand Harbour View-it has to be the BEST of any hotel in the world, honestly! Yes, hotel is at top of a slope/hill but take your time or use the steps at the side of the Rocks by the railway bridge! Cannot comment on any of the restaurants as there are so many fabulous restaurants in Sydney we just had to try! Hotel has great location for the Rocks/Harbour area in one direction andstraight to the commercial centre/shops in the other. Also, on our first visit we arrived from an overnight flight from Hong Kong at 7am and were welcomed to the 'arrivals suites' where you can use the complimentary shower suites with all facilities ie toileteries and hairdryer, to freshen up and make the most of the day ahead before returning to find your luggage already in your room! Priceless. What can beat sitting in the window in a fluffy bathrobe, overlooking Sydney harbour with an ice cold Aussie beer? It gets my vote every time!

Wonderful stay at the Shangri La

from dkw
Just returned from a 5 night stay at the Shangri-La. We couldn't have asked for nicer accomodations. We had a Opera House view room on the Horizon Club floor. We felt the location of the Hotel was excellent.

The room was spacious, with a well appointed bathroom, super comfy bed and lots of extra touches. The desk was stocked with paper clips, scissors, a stapler and other business amenities which we made use of. The club lounge breakfasts were excellent (as was the staff). The concierge helpful...they booked several tours for us. The business center mailed a large package for us. Everyone we dealt with was pleasant and efficient. When we return to Sydney, we will most assuredly stay at the Shangri-La.

t waste your money!!

from A TripAdvisor Member
My husband and I spent 7 nights here on our honeymoon - and although we had the most fantastic time in Sydney, when I go back I will definitely not be staying in the Shangri La (unless they give away the rooms for free!!). Don't get me wrong - it wasn't disasterous, we had a lovely time but I expect more from that standard of hotel.
The rooms are Bog Standard for a hotel of that Calibur. The staff are friendly enough but quite unprofessional and having stayed it top class hotels all around the world I've gotta say it's just not good enough when you compare it to its competitiors. E.g. When we booked we were told that we would have champagne in our room on arrival - we had to ask them for this as it wasn't there and then we eventually got it 2 days later.
The location is great (except for the HUGE hill you've gotta climb on your way home every night - not a good idea in stillettos!!), but when I go back to Sydney I'll spend half as much money on a basic hotel in the same area and use the money I save to go out to some of the fabulous restaurants in the Rocks district.
All in all I thought it was a basic enough hotel and considering the price of the rooms I just wasn't impressed!

Views are great, pity about the service

from SandyV1
I stayed at the Shangrila for 2 nights in June 2004 and chose it predominantly because of the great reviews. We were on a high floor and the views are exceptional. Unfortunately the service was poor, initially (the room didn't match the booking and no effort was made to redress this) and ongoing (one phone didn't work and wasn't fixed during our stay despite a request almost as soon as we arrived, concierge and bell staff were inattentive and uninterested, packages were not delivered for some hours - until after repeated requests, etc). One bright spot was the Club lounge - the staff here were helpful and the breakfast and refreshments were of a good standard, with a great view. Overall, the hotel was overpriced and disappointing. I wouldn't stay there again.

Great stay at Shangri-La Hotel

from Peabody
We spent 7 nights at the Shangri-La Hotel for next to nothing with a deal from an on-line travel resource. The hotel is under renovation so there were very limited dining/drinking options. The rooms, however, are very quiet, spacious, have luxurious bedding, are clean, and the views are fantastic. My parents' room at the Four Seasons (a block away) was much smaller, poor view, TINY bathroom. Conceige staff at the Shangri-La was THE BEST I've experienced. Housekeeping was less efficient. Walk to The Rocks, Ferries, buses, train station. I would highly recommend this hotel for first time Sydney travelers.

Shangri-La (September 2003)

from Mal_Royston
Arrived at the Shangri-La on a Friday evening and were immediatley upset because the 'Opera House view' - payed for and promised was a 'twist your neck 90-degrees and stop looking when the pain becomes too great' view! After much talk we were given (as a good will gesture) the room we had paid for! Our second major stress was throughout the weekend it was 'Seafood' nights.. not a fan of getting at my food with a hammer the alternatives were disappointing to say the very least. As a previous reviewer mentions the location is great, though anyone with knee/hip problems would find walking from the city a struggle. Overall, not the top-end hotel we were expecting

Perfect Honeymoon!

from Luvz2Travel24
I have nothing but praise for the Shangri-La hotel! My husband & I spent 3 weeks there on our Honeymoon & we could not have been more pleased. We were there in November during a very busy time: the Rugby World Cup semi-finals, & finals. Also, the Australian Idol finals (Go Guy Sebastian).
Our room was on the 11th floor with a breath-taking view of the Opera House & the Sydney Harbor bridge. There was a chilled bottle of champagne waiting for us, with a note from the staff wishing us a happy honeymoon. The room was immaculate. The staff was more than accommodating. We depended heavily on our consierge, Colin, who never disappointed us. He was able to get us reservations at the best & most popular restaurants everytime we asked. No request of ours went unanswered.
Any of the staff members that we encountered were polite & helpful. Colin, however, went out of his way to ensure a stress free stay for us.
The hotel location is ideal, too. Close to the Harbor for shopping & transportation (bus & ferry). Close to the city for bars, restaurants & night life.

Our Sydney honeymoon was-in a word- PERFECT!

Honeymoon at the Shangri La

from A TripAdvisor Member
I stayed at the Shangri La hotel with my husband for 3 nights after our wedding and it was worth every bit of the price tag.

Arriving after the wedding reception, the staff were friendly and made us feel very special. I had been to the hotel before I booked to look at the different rooms available and would definitely recommend paying the extra for a grand harbour view. After all, the main reason to stay here is for the views!

Not that the rooms weren't also fabulous. We weren't disappointed in any respect. Special deals are available which include breakfast and or parking and are worth keeping an eye out for.

Okay experience only

from A TripAdvisor Member
Just got back from my trip to Sydney. With 8 nights we split our stay between the Shang and the Four Seasons. I was somewhat disappointed with the Shang. Firstly, the beds were soft, the decor was faded, and the look was very average. Saying that, the views were pretty amazing from the rooms and the Horizon bar. Secondly, the staff was terribly unhelpful. They struggled to understand why we would require a second key, couldn't give good estimates for the cost of transportation (taxis vs. buses), didn't provide very helpful information about shopping and dining options, and didn't come across as terribly knowledgeable.
Thirdly, there is an additional charge for using the gym (I think it was AU$12), pool use is not charged. I haven't come across this with any other Shang before. And, lastly, the location on top of a hill is somewhat inconvenient. I'm surprised by the glowing reviews for this hotel as I found it very average indeed.

One of the best places to stay in Sydney

from A TripAdvisor Member
We had an Opera House view room, and without question it probably had the best view any hotel room could have - stunning.

As you'd expect from a Shangri La the rooms are excellent; large and very well appointed, with gorgeous bathrooms.

In terms of location - you couldn't stay at a better place, walking distance to all the main sights and as the place is enormous you can always find your way back.

The only downside is that we found reception a bit on the dozy side, but that said I would definitely stay here again next time I'm in Sydney.

Top Local Tips for Sydney

Watch out for Sydney Taxis Most Sydney taxi drivers admit that they don't have a clue how to get anywhere! Even as a tourist your driver is likley to ask you how to get to your destination. Siver cabs seems to have more informed drivers than the White cabs.

Harbor Bridge Climb - Do It Definitely do the Harbor Bridge Climb. The experience is worth the price and the views you see will last a lifetime. There is alot of preparation time involved in the climb (3.5 hours altogether with preparation). Loved every minute of it and could have stayed there all night. Best time to go is twilight when the sun is setting. Schedule climb between 6 and 6:30 pm so you are out on the bridge as the sun is setting and you get to see Sydney dusk and night. Quite a contrast. I am told that also the bats come out at night which is quite a treat -- they are not threatening and called the flying foxes.

Sydney Harbour Bridge climb - overrated Skip this attraction, unless you like a lot of standing around and waiting. We spent over three hours doing what should have taken no more than an hour or so. Most of the time is spent standing around waiting while photos are being taken or waiting for the preceding group to move forward on the bridge. You spend nearly a half-day doing this climb while wearing an uncomfortable jump suit. By the way, the climb is more boring than thrilling. A better option: the bridge has pedestrian walkways, so why not just walk the bridge yourself, which is free (vs. the bridge climb which was is AUS$169). There's no waiting involved and you can come and go as you please.


Other names for Shangri la Hotel Sydney

  • sydney shangri la
  • shangri la sydney
  • shangri la hotel sydney
  • Address: 176 Cumberland Street - Sydney - New South Wales - 2000 - Australia
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