Quay West Suites Sydney Hotel

, Sydney, Australia
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Quay West Suites Sydney Hotel

5 star
98 Gloucester Street - Sydney - New South Wales - 2000 - Australia Hotel Website | | 61 2 92406000
277 Traveller

Reviews - Quay West Suites Sydney Hotel

Historical Traveller Reviews of Quay West Suites Sydney Hotel

So pleased with our stay

from shoshanna-rose
Stayed for five nights in April. Thought the location was fabulous. We didn't have a harbor view and that was just fine. We had a one bedroom as we were traveling with our daughter. The layout was great and the staff was polite and helpful. Because we opted for a "cityview", the price was very reasonable. I do agree with the last review that the shower pressure was weak. Just a small inconvienience.

Harbor View from 35th floor was a living postcard

from usafsk
Just returned from Sydney and had four restful nights in the Quay West Suites. Note, these units are owned by investors/individuals and managed like a hotel. As such, furnishings and conditions will vary room to room. We stayed on the 35th floor with an amazing view of the harbor, including the bridge and Opera House.

Our unit, a two-bedroom, showed some wear, but it was large and included a great kitchen, laundry, and 2 full baths. It is very convenient to walk to The Rocks, Circular Quay, the Opera House, etc. Secret to avoiding the two blocks of hills walking back from the Quay is to cut through the Four Seasons and go in the back door of the Quay West by the parking garage. This made walking to everything much easier for my 73 year-old mother and 3 year-old daughter.

You will not get Four Seasons or Shangri-La service, but room service is fine and you'll have plenty of room to spread out. Contrary to previous reviews, a comparable suite at the Shangri-La or Four Seasons would cost more than what we paid for a penthouse 3-bdr at the Quay West. If you want white-glove service, pick a hotel. If you're a travelling family looking to spread out, I'd stay here. And for postcard quality views day or night, request a room ending in -03 or -04, and above the 25th floor.

Very Disappointing

from GraceHK
Upon review of the company's website and its photos, you are led to believe that it is a "5 Star" outfit. Having stayed at Quay West Sydney for a week in a two bedroom harbour view apartment, this is very far from the reality. Despite the numerous positive feedback on Trip Advisor, we were very surprised with the poor experience we had in this serviced apartment.

The positives:
Harbour view (excellent)
Proximity to hotspots (close to The Rocks and Circular Quay)

The negatives:
Extremely poor concierge service (not helpful at all and at times rude)
Housekeeping (no attention to detail and at times missed cleaning bathrooms !!)
Old and basic furnishings (not of a quality hotel standard and has stains on sofas and cushions)
Mediocre room decor (very ordinary and basic)
Bathroom (stains around the shower and old ripped towels)
Poor air conditioning (either too hot or too cold)
Expensive (5 Star cost for a 3 Star establishment, in my view)
Small scale operation (asked to settle part of my stay before check out date further indicates low level operation)

In summary, if you are merely looking for a "view" and convenience and don't care about anything else, then this is an OK place to base yourself for a Sydney vacation. However, if you have traveled around a bit and are used to the hotel standard high service levels, then you will be very disappointed. In future, I will make sure that I stick with the household names and will certainly not be staying here again.

Fabulous Hotel

from CFPinLA
We spent 4 wonderful nights at this hotel. The suite was spacious, well appointed (a washer/dryer was an unexpected delight). We were travelling with a child, and it was a perfect layout. The location was great. Convenient to the Harbour, restuarants and shops. Unfortunately, our view was of the city and not the harbour, which I would definitely request in the future. We would definitely stay there again. Only small negative - the shower stall, while beautiful, was a bit tiny with mediocre shower pressure. But the bathroom itself was spacious and lovely. Overall, it was an excellent experience!

Nice Suite and Great Views

from Kauai-Guy
We enjoyed the wonderful views, room d├ęcor, nice furnishings, lighting, wall colors, marble bath with shower and tub, and the attractive kitchen. There was even a laundry room in our suite with washer/dryer and utility sink.

We do a lot of cooking and so the kitchen is important to us. While the space was fine for cooking (the best actually on our trip) we did have problems with utensils. There were no mixing bowls and the pans were low quality and small. The dishes, however, were above standard (Villeroy and Boch). Our dishwasher was not working properly. It ran constantly when turned on. The housekeeper told us it was an on-going problem.

We also had uneven service from the front desk and concierge. It was around 9pm when we checked in and we needed a small store for breakfast supplies. Both the front desk and concierge sent us on a 20-minute return walk to a grocery store that was closed. We were surprised, however, to find the next day a 24 hour convenience store on the opposite side of the hotel. Why we were not directed there, I do not know. Regarding this convenience store, it is overpriced on most items but has fast and reasonable internet service.

The air conditioning in our room had no control (the air was either blowing or off). We stopped at the pool and gym. The views are great but the gym equipment needs updating and the smell of chlorine is intense.

The problems were minor considering the wonderful suite and its views. We recommend Quay West. In addition, if you are not planning to cook, the kitchen will be more than adequate for your needs.

You really must spend at least one night here

from JulesInSwindon
I stayed here with boyfriend (who proposed and became my fiance on the last night in this hotel!) and two friends in a 2 bedroom apartment in November 2005. What a fantastic hotel! It's expensive, but not if there are a few of you staying and not if you take into account what you get for your money. The view is literally to die for. You don't get a better view in Sydney, I'm sure. Look at the hotel's website and the photo they show you that represents the view from a harbour view room - that is 100% accurate. The photo could have been taken from our room. None of us looked each other in the face even once the whole 2 days we were there as we were so distracted by the view!

Apart from the great view, the room was also excellent. 2 spacious bedrooms, one slightly larger and with an ensuite, one not ensuite but with a bathroom next door. Lounge area plenty big enough, kitchen very well equipped and with Smeg appliances. Laundry room a bonus, with freely provided detergent and conditioner. Decor of whole apartment fresh and modern.

Only one bad experience. Got 2 Aussie friends to join us for dinner on our last night - didn't want to waste the view by dining out. Ordered room service which was slow and when it arrived, one meal was missing. Had to chase several times over 45 minutes! for it to arrive so needless to say my poor friend ate on his own. Excuse given was large wedding reception so they were busy; but this isn't good enough. Though they did give us the meal for free in the end plus a bottle of wine which at least shows some idea of customer service.

Despite this, the staff in general were nice and obliging. One small tip: don't buy anything in the mini-mart in the basement of the hotel. Most expensive store in Australia! I would have been happy to pay a premium for the convenience (I was buying nibbles and dessert for the dinner). But $6 for a tiny packet of grated cheese! This is horrific but Aussie standards. I paid it anyway but advise you to seek out somewhere cheaper.

One final point: don't underestimate how great it is to be in such a convenient location - everywhere easily walkable.

A wonderful hotel - can't wait to go back on our honeymoon.

P.S. finally remembered the fab top-floor swimming pool. An odd experience swimming a lap directly at eye level with the harbour bridge but definitely worth a try. Beautiful.

A really great view

from bees4
As a family of four with two teenagers, we all had the best time at Quay West.The apartment was fabulous, the best we stayed in while we travelled.Well equipped, clean and well laid out apartments with delicious food too. Staff were very helpful and couldn't do enough to help. But best of all was the view...really breathtaking at any time of the day. It's worth paying just for the view.
Good location too for getting around Sydney- either by walking or catching other means of transport.
Quay West was great for us.

The best view

from tinabtw
We had a 1-bd aparment with a view of the harbor. It coulnd't be beat. The room was lovely and clean, with a nice bathroom, kitchen and laundry. The service was great. But it's the view that makes this stay most worthwile.


from mpmpmp
We have been in Sydney several times and the Quay West Suites is our top spot! Location is 1 minute from Circular Quay and the Rocks. Very spacious rooms (ie living room and bedroom), your own laundry facilities (washing mashine & dryer), ***** facilities (service, LAN Internet ($), DVD player etc.), great views of the city or harbour, some rooms even have a balcony, great pool on 24th floor with balcony+views of opera and harbour bridge. We had a great $295 rate incl breakfast for two, and this even around christmas time. Service and staff very friendly. Downside: Some noise from CBD traffic makes its way up to the room despite clsoed windows, but was no major negative issue in our view, we had the same with all other hotels in the CBD area.

A Fantastic apartment

from A TripAdvisor Member
We arrived in Sydney on the 10th Nov'05, when we booked into our apartment the view that greeted us was out of this world.Our apartment looked directly over the harbour bridge and the opera house. To be greeted by that view every time you enetered the room was fantastic.Very friendly staff,location of the hotel couldn't have been better would definitely stay here next time.

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Other names for Quay West Suites Sydney Hotel

  • quay west sydney
  • quay west suites sydney
  • quay west suites
  • quay west hotel sydney
  • Address: 98 Gloucester Street - Sydney - New South Wales - 2000 - Australia
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