Novotel Century Sydney Hotel

, Sydney, Australia
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Novotel Century Sydney Hotel

4 star

Rooms: 223

17 Little Pier Street - Sydney - New South Wales - 2000 - Australia Hotel Website | | 2 82174000
731 Traveller

Reviews - Novotel Century Sydney Hotel

Historical Traveller Reviews of Novotel Century Sydney Hotel

Nothing special here

from georgieboy
Stayed here 11-14 Sep. Reception very impersonal but efficient with a bowl of apples to help youself from. Five minute walk from Darling Harbour and Entertainment Centre, Arts Centre opposite, Monorail five minute walk, Circular Quay a good half hour walk. Room quiet, on 5th floor above main entrance. However, there was a dried crusty stain on the carpet and the pillows were disgustingly stained. We left a note for the cleaner but they just ignored our request for clean pillows so rang reception in the evening and the manager said he would come and sort it out while we were out to dinner. Yes the crusty stain had been removed but the stained pillows were back in the pillowcases again! Have e-mailed the company since we have been home and they explained that they are supposed to be updating the pillows and our room had'nt been done yet. They have offered us a free upgrade next time we stay, but as this was a once in a lifetime trip, that won't be an option.


from kazkap
I booked a room in March to stay in Sept whilst going to see the Boy from Oz. A week before the stay I rang to confirm, only to be told that there was no booking under my name and sorry the hotel was fully booked and there was nothing that they could do to help me-I had lost the confirmation number which didn't help.Annoyed I rang accor direct and they managed to find my booking. So off we went. Room was very dirty, a lot of dust along the skirting boards centimetres thick. Stains down the wall under the window. I had a shower only to open the towel and find a massive hole in it, very worn.
After our stay I received my credit card statement only to find that they had charged me twice. On checking this it was found that they had booked me into two rooms, although I had only requested one. So I went from one booking to no booking to two bookings???? Very strange. I am now waiting for them to credit me the amount of the second room they had charged to me without my consent. The only positive thing this hotel has going for it is it's proximity to the Entertainment Centre, it is basically on the door step. We were very disappointed, I had read the previous reviews and had thought Oh well it is only for one night, never again!!!!

Never stay there again, waste of money and time

from smith.expo
This hotel was a huge disappointment. No staff when we arrived, there was one staff member at reception and no concierge to help us with the bags, people waiting to be served slow slow slow. In the rooms noise from the traffic and music outside was unbearable. This hotel was without a doubt the worst place I have ever stayed in, in my life.

What a rip off!

from Pyrodog
Where do I begin?
Picked the hotel becuase my partner and I were off to a show right next door and chose it for convenience. I think that is where the good experience ended.
Arrived late in the afternoon, approximately 5pm, and were unable to check in as the room was not cleaned. Got in half an hour later which wasn't too bad, some people waited longer.

We were advised that the hotel was quite busy that weekend and it may be a good idea not to use the hotels restaurant for dinner or breakfast as it would be too busy, and instead of checking out at 11am the next day, could we do it earlier to avoid the rush, otherwise we may be billed for another night.

The room was fine and the mattress was nice, however the bed was not made properly with the bottom sheet only covering the top half of the mattress.

The cables for the television were all unplugged and left hanging out of the cupboards. Didn't take much to put it all together, but did seem odd.

The bathroom was spacious but had lights blown and a couple of cracked tiles, and there didn't seem to be a way to just turn on some lights without turning on all the lights in the room, just in case you needed to get up through the night without waking the other half.

Checkout was relatively painless, however the hotels custom seems to be one of paying as you leave instead of when you arrive. This being the case, there was excess delay at checkout as everyone had to process payments instead of just returning the keys/cards and declaring any mini-bar attacks.

My partner and I had a discount card for this hotel chain, and even with the discount it certainly was not good value for money. There are much better places to stay in Sydney which are more affordable and better value for money.

Not very good

from Kirikiri
Stayed here for 5 nights in July 2006. Our travel agent booked us in.
We arrived at about 7.30 am and got our room right away. No problems there. On first glance it looked very well.
Some of the staff were helpful, others were not. They were probably all doing their best, but there were quite a few glitches:
- On day 3 the maid removed 2 big towels and returned 1. I had to go fetch a towel for myself.
- I noticed some green stuff in the cornflakes container at breakfast. The waiter just scopped the green stuff out, in front of me, instead of taking the container away, throwing everything out and replacing it with fresh cornflakes.
- Our used room service tray was sitting in the corridor outside our room for a whole afternoon, without anyone picking it up.
- There was a nice swimming pool, but usually no towels. Or rather, someone had used the first 5 towels, and we had to call reception to get some new ones. Two mornings in a row.
- The night clerk didn't know how to log into Windows on the two internet computers in the lobby. Some other guest must have logged out of windows, not only the browser. He had no idea on what to do about it, and didn't check if there was any information available for the staff either.
- One morning, a tile fell out of the elevator ceiling and on to my foot. When my husband notified one of the staff at the reception desk, the staff member asked if they should call maintainance... Fortunately, the General Manager was a bit better at customer service, and asked if I needed ice and a doctor. The next General Manager on duty called our room and asked if everything was OK.
- One of the staff members in charge of organizing rental cars messed up our reservation by not following Avis's rules. We did eventually get the car, but the whole rental car procedure seemed to be very confusing for a lot of staff members.

All in all some things were good, but a few more were really bad. I wouldn't recomend anyone staying there, and am going to tell my travel agent about our stay.

Worse Hotel I ever stay

from A TripAdvisor Member
Very poor service, our belonging missing after room service, poor attitude from hotel manager, be prepared and be warn for losing your belonging and never see them again. Bad experience in Sydney, the Sydney airport is just as bad, custom officer cannot even speak proper English and be prepared for bias "Random Security Check".

worst hotel

from A TripAdvisor Member
arrived at hotel 4/3/6 we bookec in to find that our son was not booked in which ended up our 9 year old was on a roll up bed for 3 weeks, we had originally booked a triple room but were informed that they dont do triple rooms so we had a roll up bed for the duration of our stay. with having a exra bed in a double room left no space at all so if we had room service we had to sit on our beds not at the table in room as no space(i would not recomend room serveice as orders mixed up a lot and not that nice) the cleanliness of the room was very poor dirty marks on walls a big dirty stain on the carpet outside our room the vents in room were filthy and u could wright your name in dust on window ledges and tv when we got there and was not properly claned while we were there we ended up doing it ourselves the curtains had a few rips in. In my opinion the hotel was not up to a standard that was advertised in brochure as it looked clean and spacious but it was dirty and cramped so my advice if u are going to book there is DONT GO ELSEWHERE


from A TripAdvisor Member
Really thought this hotel was a huge disappointment. Staff were unhelpful. When we arrived, there was no one at reception. No atmosphere. Rooms were tiny and the noise from the traffic outside was unbearable. There was renovations being done while we were there. we were told that it would not affect us as we were staying on a different floor however, there was dust and smell of paint everywhere. The rooms were clean but I would definitely not stay here again.
Also, why is it allowed to be called the Novotel Rockford Darling Harbour ??? There is NO view of Darling harbour.

d stay here again.

from hellwolf
The hotel itself and the rooms are very nice.
Even though we asked for a non-smoking room we were put in a smoking room. We had to call reception to get some towels sent up as the room didn't have any apart from the hand towels. I wouldn't recommend this hotel to anyone who wants to get a good night's sleep, our room was on the third floor over the multi-lane road below. I found that the noise insulation was non-existant or inadequate as I had a very poor night's sleep due to the traffic below. On checking out, the staff member was a trainee and didn't know how to process our checkout since we had prepaid our stay. I then had to make several phone calls to get my frequent flyer points credited for this stay.

I must say that I did fill in the feedback form and I received a call from the hotel, however they didn't offer anything except saying that they were grateful for my feedback.

OK but nothing special

from bprawn
Stayed here over New Year 2004 (OK, so I'm a little late in posting!).

I would tend to agree with the comments - it is an OK hotel but nothing special.

I was not too bothered by the noise from the main junction but I was there over the holidays so it was probably quieter - I suspect that on a busy work day it could be a bit loud.

We didn't reallty use the facilities but the Pump House looked OK although constantly busy.

I found the location a bit of a pain (the far end of Darling Harbour) only because all the excursions I had booked (and the NYE restaurant) were at the Rocks or Circular Quay, a good 20 min - 1/2 hour walk away. I should have known better though as I used to live there - serves me right!

It was great to be so near the monorail though and using that takes 10 mins or so off the walk - great on a hot summer day.

Worth mentioning that our taxi driver also took us to the wrong Novotel!

Top Local Tips for Sydney

Dining at Sydney Tower If you want a nice meal at the Sydney Tower make sure you go to the restaurant proper. My friends and I went to the buffet as suggested by our concierge - it was the worst meal of the whole trip by far. We complained and got free drinks in the restaurant and were very disappointed that we hadn't eaten there. If you've got small kids then the buffet is probably great - but if you don't and don't like kids running around the tables then give it a miss.

SCG must see if a cricket fan. one of the most historic ground in the world ever!

The Red Explorer Bus Take advantage of this opportunity to see the city. The red bus is a hop-on hop-off explorer bus with the option of getting on or off at any of the many stops. The trip is narrated and gives some interesting background into the area travelled and the attractions at each stop. This pass also allows you to travel on the blue bus to Bondi Beach, as well as using the regular city buses and the ferries and some of the scenic cruises. The three day pass is the best value and it will be well used for a four or five day stay. It also has the option of using the express train from the airport to the stops nearest your hotel.


Other names for Novotel Century Sydney Hotel

  • sydney novotel
  • novotel sydney
  • novotel hotel sydney
  • Address: 17 Little Pier Street - Sydney - New South Wales - 2000 - Australia
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